Haden レビュー 628

Our Haden microwave that we bought through Amazon stopped working after nearly 18 months. It was outside Amazon's return period so I contacted Haden direct. I couldn't have asked for better service.

On Tuesday, they send me a reply paid label to send back the faulty microwave by DHL and by Thursday, a brand new replacement microwave was delivered, again by DHL.

You could not ask for better service than this and without hesitation I would buy from this company again. Others could take a leaf out of their book.

Contact staff where most obliging and helpful in meeting my needs.

I bought this kettle for how it looked and has different heat settings…set it to 80 and it boils to 100, switches by itself, the yellow ‘nub’ comes off too, disappointing purchase, now buying a more expensive one.

I needed to return a faulty microwave purchase through Amazon recently. The whole experience was amazing - I was kept very well informed about what was needed, how to do it etc - and a new product arrived 2 days after they received the faulty one back. Superb customer service throughout.

Purchased a fridge from this company and from day one it had problems. I contacted their customer service who were absolutely hopeless. The fridge had a two year warranty but they were not interested when I called them and less than three months after I purchased the fridge I ended up taking it to the skip. I would never ever buy from this company again and I wouldn’t recommend them at all.

When my 8 month old microwave stopped working, I reached out to the customer service team for assistance.
Their response time was immediate, extremely helpful, instructional with polite friendliness.
In less than a 14 day turnaround, my microwave was retrieved and a new one delivered. Thank you to the wonderful customer service and courier teams for the prompt service. Jeanette

I bought an air fryer from Haden - the two drawer 9.5L one which is a nice product. After around a year my air fryer was faulty, and said that the door was open when it wasn’t. I contacted customer services and they arranged for me to send my faulty one back via DPD, and organised a next day delivery for a replacement. Customer services were very very responsive and professional, I couldn’t fault them. 4/5 due to the air fryer being faulty after a year.

Swift response to my enquiry and a very swift resolution of the problem.
I bought a Haden 20L microwave.
I inadvertently damaged the wave guide cover. I contacted Haden and got an immediate response. Once I identified the product number of the microwave, they arranged to send out a replacement wave guide cover.
Very polite. Very friendly. Very helpful. Very efficient. Very professional.

I have had the double tray air fryer for a little under 6 months. Unfortunately, I have run into the same issue as some other users of this model. The air fryer will stop working, saying that the tray is open when it is not. I contacted customer services via email who were prompt and polite to resolve this issue and offered to send a replacement and explained the process of returning my faulty product. The customer service team are very helpful and I am happy they were able to help. I've rated 4/5 due to the issue with the fault of the air fryer.

I emailed the customer service team about a broken part on my daughters mixer. They could not have been more helpful and sent the part out without fuss and responded to emails quickly. Cannot fault their service, a breath of fresh air! Thank you.

Bought a kettle and toaster 1 yr ago. Love the style and colour. Unfortunately had issue with the kettle. Customer service were prompt in replying to my email and delt with a replacement with in days. Kept me informed with postage and delivery. Very impressed with them.

I bought a Haden stand mixer a few months ago and have not regretted it - it's been such a help with cakes and pastries.
I found the whisk broken less than a week ago and emailed immediately to obtain a new one. An immediate reassuring response asking me for further info (serial no, receipt etc as expected) and the new whisk has just arrived, first class delivery, wrapped with loads of protection! This firm could not have been more helpful and I won't hesitate to buy from them again.

We had a problem with our Haden kettle we sent photo's and a video.Haden were very prompt with their reply and asked us to return the kettle , they kindly sorted the postage and all we had to do was to box up. Haden replaced us with a new kettle and we had our replacement within 2 days. Thank you Haden customer service.

Fantastic customer service in all respects, very rapid and great communication, sent a replacement in lightning fast time.
I'm impressed

Brilliant customer service and great company to deal with.

Just wanted to share my experience in dealing with this company. First class service prompt email reply and keeping me updated with the procedure returning my faulty toaster it was made so easy to return item and replacement sorted within 48 hrs

After having a haden kettle for little over a year, the switch started malfunctioning.
The customer service was second to none, they promptly asked for the kettle to be returned and sent return postage via email. As soon as they received the kettle, a replacement was sent out on next day delivery.
Top class customer service.

Bought a kettle and the off off switch broke within the 2year warranty. I emailed the company and received excellent service. New replacement kettle received no hassle what so ever. This is the way customer service should be. Well done Haden.com.

I rung customer service as my Haden Air fryer went on the blink. They were extremely helpful both on the phone and by email. Replacement on its way.
So refreshing to find a company so helpful and caring, cannot thank them enough.

My air fryer stopped working , I contacted Haden as it was still under guarantee. Customer services were very helpful, they forwarded a returns label ,and in less than a week I had received a new air fryer , no quibble. Extremely satisfied with all aspects of the transaction.