Haden レビュー 628

A great experience. I had to return my kettle and there was no argument or prevarication. As soon as they received the defective kettle they issued the replacement. They were very helpful and respectful.

I emailed to enquire about a replacement filter for our Jersey kettle, and the customer service team member contacted sent me a replacement in the post immediately. Great service, thank you so muchj

Customer service sent me a replacement lid for free! Really made my day!

Long story: I have a Haden kettle that I have been happy with, but started having issue with the lid - screw was loose and could not be tightened, which meant otherwise perfectly fine kettle was unusable (it was not possible to open the lid easily).

I have decided to email customer support and they sent me a replacement lid for free! This is really great - I always prefer to repair things rather than replace them, so I was really happy with the outcome.

I purchased my kettle almost 2 years ago. Unfortunately a fault occurred with the switch, I contacted Haden, the customer service team were amazing,
sending me a new replacement within days. Wonderful service.
My son has also purchased 2 products from their range for his new flat and loves them.

Purchased the Jersey Kettle over a year ago. The filter got damaged. I e-mailed the Company and they sent a new filter, free of charge. Brilliant service. Now buying their toast!

Ordered a kettle and a scale, very happy with both. When I had a problem with the kettle the customer service was excellent.

Great quality, great service, quick delivery, products packaged well. Bought whole stainless steel set with an extra pan and can't wait to replace all my non stick cookware with steel ones as much better and healthier option.

Excellent efficient service from start to finish. Very helpful customer service. Return and replacement of my air fryer was easy and fast. Would definitely buy Haden products in the future

Just like the products

Sent an email on Wednesday, customer services
replied on Thursday morning with the information on how I could order a replacement tray for my mother's table top oven. I ordered this on Thursday and the item was delivered on Friday.
Such excellent service and customer care!

Fantastic company to deal with, very helpful and efficient. I had a problem with a product and it was replaced within a matter of days. Communication also excellant

Alwasgood quality and style plus design , thank you,

My airfryer stopped working after having it for just over a year went to tescos to tell them problem thay dint want to no then someone suggested go on hadens web site and I did I sent them a e mail explaining fault with my airfryer and I was amazed how professional thay were 💯 thay dealed with me straight away no messing about I recommended them to anyone I miss the delivery of airfryer it was returned to haden same day I was gutted so I sent them a email once again and straight away thay said thay would send it to me excellent service well done hadden for all you have done for me

Always a good experience shopping with Haden. I love their matching sets , stylish and practical. Customer service is a joy to deal with, prompt and helpful.

Bought kettle from Wayfair and the water drips very bad from it ends up wetting the base and your kitchen units

Had a microwave that wasn’t working properly. Rang Haden lady was very helpful asked me to send photos of serial numbers got a prepaid return label sent to me. Sent microwave back day they received it back sent out a new one. Great customer service no chasing around kept Informed every step.

Had to get in touch with haden by email as I had a problem with my toaster that wasn't working properly after 10 months, Haden Customer services were brilliant! As requested I sent pictures and a video of the toaster, a return was promptly arranged and within no time at all an emal from haden advised a new toaster had be sent out for next day delivery which I gratefully received! Exemplary first class customer service from Haden! That was stress free which is a rare quality these days, Thankyou Haden!

The Haden customer service team were very efficient when dealing with my returned toaster, from the first phone call they explained the return process and sent regular emails. Thank you

Following a recent problem with a kitchen appliance, I contacted Haden customer services for a resolution.
The defective appliance was quickly replaced.
Throughout the process, customer services were professional and friendly, I received emails by same day responses and the final replacement item was tracked and delivered by next day service.
Thank you very much for a very good response experience.
SC