Haden レビュー 628

Their service is exemplary! Always prompt replies, clear, accurate information, and friendly too. Just a suggestion to improve the customer experience even more would be to have the agents put their name (even if just their first name) in their email signature. It would make it feel that little bit more personal.

Haden customer service team are second to none, I contacted them as I had an issue with my kettle. They got back to me almost immediately and sorted it out by sending me a new kettle. I love Haden products, I have their matching microwave and toaster, I would highly recommend their goods for style and quality. 5 Star review from me.

Very prompt reply to my query, and a no fuss replacement for my microwave. Free postage return form , and quick delivery of new updated model free of charge, despite me offering to pay for the extra for the updated model. Really excellent service throughout and I would not hesitate to recommend this Company to my friends

I spoke to customer service about my microwave not heating, from then on continuous communication, very professional and helpful and a replacement on way within a week. Well done

If you are looking for a kettle that you have to fight with to get the lid off and floods the kitchen worktop when you pour your morning cuppa the Haden 1.7L is the one for you!

Contacted Haden’s customer service after having issues with a matching kettle ( toaster was fine). We’d already sent one back to Argos and the 2nd had the same issue..( not sure if rogue batch) Hadens arranged for DPD to return the kettle and sent a replacement very quickly. Excellent customer service.

Excellent communication and helpful staff.
Following a mistake I made on the delivery address the staff made every effort to support me.
Now the proud owner of a lovely kettle.

I bought a new hand mixer. Frankly it was Hobson’s choice. We had never heard of Haden.
The mixer developed a small fault . We tentatively phoned to be met with a courteous reply and a prompt and complimentary solution.
All very impressive from the product to staff. They are now a company of choice.
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What a pleasure it was to deal with this Company/Individual. It’s not very often I would stop to do a review but then it’s not very often nowadays that you receive such professional, personable, swift and well, outstanding Customer Service.

Thank you so much

Great product, easy to use.

although my item stopped working the customer service was amazing, it was faultless from beginning to end and i sent the toaster back and this was replaced in less than a week.

I've now got the kettle,toaster and microwave,colour matches decor perfectly,kettle heats up really quickly,toaster has good settings,and microwave took a couple of days to get use to but now I wouldn't change it,they all do exactly what I want.

I may be premature in my judgement, ( I will let you know) but have had a problem with our air fryer.
I emailed the company on the weekend explaining the problem, on Monday a.m. I received a response , I have rarely come across such efficiently and understanding from a customer service department, they have promised to resolve the situation , will keep you informed. Update- Brilliant

Goods arrived well packed,i was kept well informed on the delivery and during transport,good quality toaster and kettle.

Disappointed the kettle rusted round the lid and the switch broke off however because I can’t get another kettle of the say colour to match the microwave and the toaster all Haden make I bought the same again as it spoiled the look

I sent email about my kettle not heating properly on 10th November and Customer Service was excellent. After sending photos I received label for DPD to collect it. I took faulty kettle to local shop and DPD picked it up and delivered item to address on label. When delivered I received confirmation it had arrived and today was informed a replacement kettle will arrive tomorrow.
Can’t praise Customer Service Team enough.
Thank you

Absolutely dreadful. Avoid this company at all costs.
In my experience, their so-called “warranty” is nothing more than a useless sheet of paper. They treat customers with zero respect and absolutely no accountability.

When you raise a concern, they brush it off with “oh, that’s normal.” And the moment the product actually fails or shows errors, they suddenly claim it’s your fault because of the very issue you originally reported. The incompetence is unbelievable.

What an embarrassment of a brand. A complete joke. Save yourself the frustration and go anywhere else.

Had an issue with my kettle, dropped their customer service team an email. Some photos and an explanation of what happened and I’m the proud owner of a replacement. Superb service from start to finish

Not a great value for 2.5 years of usage.
I bought a Kettle and other appliances that matched in this series (Dorset). Approx 2-2.5 years later the kettle is leaking water from the outside (temperature gage) down the side and into the electric base (very unsafe).

It ca not be fixed as it is molded this way in manufacturing- obviously was not tested, or molded properly.

Clearly this is a design flaw and could not be prevented by the user or misuse.

For the price of the Kettle it is not reasonable to only last 2.5 years.

The worse part is - I can not buy another one as they are sold out- therefore now all my other small appliances in that series will not match any new kettle I buy.

Was a happy customer but now will have to have mismatched appliances. Would it be worth it to buy this brand again. Questionable.

My HADEN GLASS KETTLE was replaced twice under guarantee. Once for sparking from its base. The replacement is about a year old. It has grown green.algae undef the glass baseplate and the element is rusting. A picture was sent to.customer services. I was promptly told that the same had happened to theirs and that I.shoukd keep it out of sunlight.
The switch on it is also flicking out and not working like it used to. I emailed again it seems like.its now.being ignored !!!

After contact with Haden.they have replaced the kettle. So I.do.have to say.they so care about the customer being happy. But should look.into the manufacturing process.