Haden レビュー 628

My toaster which i love and bought on Amazon 1.75 years ago had a fault; one of the elements produced a loud bang. I read that the toaster was still under warranty ( 2 years), so I thought I may as well give it a go. The customer services of Haden were enormously helpful, friendly and concerned. They sent me a paid return for the old one and once they received my old toaster they sent me a brand new toaster. Nice to see a company honoring their warranty, cant fault them :).

The products are very good and customer service is excellent

I bought a Haden fridge/freezer from a local supplier. Needed a specific size to fit space in a 2nd home 70 miles away. Doors supposedly interchangeable. Part missing to move door hinges from right side to left. Supplier checked, also missing from others in their shop. Haden contacted and parts not available (as per shop). Customer services contacted, still awaiting reply. Had to drive back to apartment and we’re now in process of returning fridge/freezer to shop. 280 miles driven to sort this, left without fridge/freezer. Very disappointed with service.

Had a problem with our Haden microwave, which suddenly took ages to heat food. Reached out to customer services and they took the old one away and delivered a new one so we wouldn't be without. Amazing customer service and couldn't fault. Thank you :)

Just a very good microwave, the air fryer

Efficient service. Thank you so much.

I took delivery of the said washing machine on 7.11.25.to begin with,everything worked,but now,the single beep when i press the play button that looks like a hi fi button,it beeps twice instead of once,and the machine now refuses to start the wash.i have tried switching the machine on and off,opening the door and shutting it again,but to no avail.a repairman will call me in the next 48 hours.the landlords representative will be filling in the form.i have no need to contact haden.p.s...i eventually got a wash out of the machine,but not the 2 quick wash settings that i wanted.i got a 1 beep and go on the wool wash,a 1 hour approximately wash.

We bought a Haden toaster over a year ago and recently one half of the toaster stopped working. I contacted customer services for advice having cleaned it and failed to make it work. Following a request from customer services for pictures and a demonstration of the fault, they replaced the toaster, returning the new toaster on next day delivery having received the faulty toaster, covering the cost of return as well. Very satisfying and speedy service

Amazing appliances. Your customer service is outstanding. Many, many thanks

I cannot fault this company at all. They make extremely high quality and reasonably priced products and their customer service is excellent - prompt and efficient.

Sadly had to return my faulty kettle.
Very easy to arrange needed to provide receipt, video of problem and serial number, offered product replacement as in year 2 of the warranty. Had to drop faulty product at courier drop off. Courier (DPD) printed the return label from a QR code and provided proof of each delivery stage via photos. Once received Haden dispatched a new kettle. Whole process took 4/5 days.Smooth process, overall very happy although would have preferred option for home collection. Love the kettle! Pleased to have it back.

Contacted customer services, explained the problem with my microwave after combi . The operative was polite , professional and quickly sorted my problem. I revived a new par with in days, 10/10for them

Unfortunately the basket on our espresso machine got thrown away by mistake. I couldn't find one on line so I contacted customer service. An extremely helpful lady took all the details and said she would call me back, which she did very quickly. Unfortunately the model was discontinued, and she informed me it may take a few weeks for a replacement to arrive; however just a couple of days later I was informed that they had located one and it had been despatched to me with no charge. I think this is exceptionally good service, and feel they went the extra mile to ensure my satisfaction. Really well done.

The extremely quick delivery

My time line was 15 23 to 16 23 and it arrived at 17 10 so late.

All is good very smooth transaction

I had a problem with the Kettle, that after receiving the Photo's was resolved very quickly, with me returning it and it being replaced Very fast service

Very efficient to communicate with when my toaster had a problem and refreshing to resolve the issue straight away

After 13 months our kettle developed a fault. We contacted the retailer but they were not interested despite the two year warranty. We contacted Haden Customer Service, our call was answered promptly and they couldn't be more helpful. They requested information and photographs which we duly supplied, by returned we received a return label with which to send the item back. The local post office was our collection point. Within two days we were informed that the kettle was being replaced and had been despatched - next day delivery. It arrived as promised. The customer service from Haden was exemplary. We hardly had time to miss our favourite kettle.