I have sent several emails snd messages through Facebook about not receiving my whole order. No response back. Very poor customer service!
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I placed an order in June and have not received it yet. The tracking I received shows that the label was created but the product was never received by the post office. I have tried multiple times to... ãã£ãšèŠã
I originally ordered 5 bottles of HaloGrow. Since then This company has sent me 3 additional orders I did NOT make. They have altered their original guarantee from 180 days to 30 days. I have returned... ãã£ãšèŠã
UPDATE: On May 14, 2026, I finally received my order after numerous emails to the company. I have been waiting to receive my order placed on February 6, 2026 and it now in April 2026. I have emai... ãã£ãšèŠã
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0 stars: Sent wrong item, unable to reach customer service
I ordered the Extreme Hair Growth Bundle which was supposed to come with a bottle of 10 in 1 Hair Growth Serum--I did not receive that. Instead, I received a bottle of gummy vitamins that are made with fish, which I can't use since I'm vegan, and that have food dyes listed in the ingredients list, which I also avoid.
I tried emailing customer service at multiple emails that were listed on their contact page but all my emails bounced back as undeliverable. I tried contacting them via the chat on their page but was left on hold indefinitely. I made a comment on one of their Instagram posts about this issue and it was ignored. Either this is a scam, or the company is just incompetent--sends the wrong items and doesn't reply to attempts to fix the issue.
I will never buy from this company again and am telling other people how bad this experience was.
Repeat customer but will never buy again.
Repeat customer until I was sent a rancid product that smelled horrible. It's my opinion that it was made with the cheapest seed oil because it didn't absorb. Emailed and asked to send back at my expense to exchange for different bottle. Did receive email back saying they don't do returns or exchanges and given a promo code to buy again. I would never buy again, and neither should anybody else.
I absolutely LOVE Hair Growth CoâŠ
I absolutely LOVE Hair Growth Co products! They deliver results 100%!! Also, customer service is top notch! You MUST try the products! You will be amazed and completely satisfied and happy with the results!!
Customer of 4 years and have never hadâŠ
Customer of 4 years and have never had an issue. Hair grows like wildflowers.
I bought from this company before andâŠ
I bought from this company before and there was no issues but now I don't know what happened. They took my money and didn't ship my purchase. I emailed 2 different occasions asking what the issue is for No response.
I will never order from this companyâŠ
I will never order from this company again. I had to return my unopened product and contacted the company for a return address. I was provided a P.O. Box to return the product. I paid nearly $13.00 for shipping. Needless to say, Hair Growth Co. provided me with a P.O. Box that they no longer own. I spoke with someone at the post office stating that the company is still using the P.O. Box and the packages are being returned back to the sender, therefore forcing the package to be out of the return window.
two separate orders arrive missing one item each
I had two separate orders arrive missing one item each, when I used the 50% off discount code that they constantly send, with NO reply to any of my 4 emails. No customer service reply at all. No acknowledgement. BUT I did get yet another email about their customer results....
Higher price for a lower quality product
I feel your pain, my sisters. This company was recommended to me, so I ordered their products. The smell, condition of my hair, was great, and for a great price. The first time I notice the change was with the cloud conditioner and shampoo...no more tingling "pepperminty" feel or smell. Plus $29.99 price for the 8oz bottle now. I didn't purchase this product for growth as my hair is rather long, but basically because my baby sis swears by it. But once I tried it OMG it was wonderful. Guess what Y'all? Walmart has a brand I saw on Gayle Kings, CBS morning show. "Mielle" has a 12 0z bottle (I bought Rosemary Mint strengthening Conditioner, and Black Castor oil & Chebe Shampoo) each for HALF the price of HGC.
Changed Formula is a no-go
Let me be perfectly clear - before they changed the formula in early 2024, this product was the best there was. My hair not only grew three inches from September to January, it was also clean and silky soft.
The last batch I ordered in February 2024 looked completely different. It was noticable. The shampoo was a much lighter color and moved like gel. I didn't think much of it until I used it, but it was like putting clear gel putty in my hair. It smelled like that, too. The shampoo used to be thin liquid form almost like water and smelled like natural ingredients. Whatever this is isn't that, and my hair feels dry and brittle now after instead of just clean.
The conditioner change is worse. It used to be a silly, thicker texture that smelled wonderfully like essential oils, and left my hair feeling so soft even in the shower. The new formula? That same gel nonsense. Smells *slightly* like essential oils, but left my hair so dry it was like I didn't even use conditioner and I had to use a hair mask after just to be ok.
I know each batch is different and I'm hoping it's a fluke, because these products were legit the best there were and they WORKED. If the next order is like my own from February, there's no way I can keep using this stuff. It's such a shame, too, because I love small business and I was sold on the all-natural aspect of something that actually helped my hair grow.
This company doesnât care aboutâŠ
This company doesnât care about delivering quality products to their customers because the products you receive are damaged or defective. On January 30, 2024 I ordered a 8 oz bottle of Chebe + Rice Water Leave-In Conditioner & an 8 oz bottle of Follicle Strengthening Chebe + Rice Water Shampoo. I thought I was going to get good quality products but instead received two bottles with damaged safety seals and the bottles partially filled. So I messaged custom support with the Hair Growth Company, told them what happened and requested a product return.
A week later I received new products, but unfortunately these products were damaged too. The conditioner has a broken seal and this cosmetic product was leaking out of the bottle and the shampoo had undissolvable white sediments at the bottom of the bottle. I tried shaking it, but this didnât help. I messaged customer support with Hair Growth Company but it doesnât seem that they care because they never gave me a product return.
Stay far far away!
Stay far away. The products are junk and their return process is the worst of the worst. If you try the product and you donât like it, youâre stuck with it and canât return it. Only unopened item can be returned during a small window and you pay to return it. The websites really iffy on when you actually get your money back. And again, the products are junk & smell terrible.
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