Customer service is prompt but I don’t like that you can’t ever talk to someone live. It makes addressing concerns or problems kind of a hassle and sometimes you misunderstood. If it was somebody you... もっと見る
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They are asking for reviews within 5 hours of delivery. I haven't used any of their product yet. I guess most merchants ask for reviews that early because they're worried they may not get a good revie... もっと見る
企業が回答しました
Product is excellent. The back office aspects of shipping and payment verification could be improved - several times my shipment was severely delayed because of communication issues. The company alway... もっと見る
Dr Sood is great and very quick to reply. His recommendations for medication have been life changing and my hair is finally starting to look normal. My only “issue” is not being able to get the offici... もっと見る
企業情報
当該企業による記述
XYON Health provides hair loss solutions. Founded by doctors, XYON offers topical hair loss medication in it's patented SiloxysSystem™ gel which features time-release technology that slowly releases medication over time. It uses a concept called a concentration gradient to control how much and how quickly medication enters the skin. This is why a higher concentration can be used. This maximizes the amount of medication received by hair follicles while reducing excess drug flow into the bloodstream.
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この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 86%に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
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Great experience thanks
Excellent product - Admin could be better
Product is excellent. The back office aspects of shipping and payment verification could be improved - several times my shipment was severely delayed because of communication issues. The company always got things settled, but the subscription model needs a little fine tuning.
There was more than 90 days between the…
There was more than 90 days between the shipments. So did not have supply for a few days. Which I’m sure can’t be a good thing.
Fantastic prompt customer service!!
They shipped the product earlier than…
They shipped the product earlier than expected without my authorization, even though I did not request another shipment for the following month. I contacted them several times by email and asked to return the product, but they refused to accept the return. This happened repeatedly despite my attempts to resolve the issue. In my experience, this practice feels misleading and unfair to customers.
I wanted to share my experience with…
I wanted to share my experience with XYON Hair. I’m thinning at the crown, but I still have quite a bit of hair in that area. One of my biggest issues with the gel is that it seems to stick to my hair rather than actually reaching my scalp, which makes me question how much of the product is being properly applied.
I completed the online assessment, but I never actually spoke with a physician or anyone who could explain the treatment, discuss my hair loss, or recommend what would be best for me. The product simply showed up, and I was charged around $300.
For something at this price point involving prescription hair-loss treatment, I expected much better communication and support. I also found it surprising that the minoxidil component appears to be a relatively low dose, but again, there was nobody available to discuss why this particular formulation was selected for me.
I’ve also had difficulty finding many reviews from people showing their results after three months or longer, which would have been helpful before committing to the treatment.
The company and product appear legitimate, but based on my experience, I personally would not recommend XYON. When you’re paying this much for a hair-loss treatment, I think there should be an opportunity to actually speak with a physician or knowledgeable professional about your treatment, expectations, application, and progress—not simply complete an online assessment and have a product arrive at your door.
Great hair loss product
Great hair loss product. I’ve been using their products for years and it works.
Customer service is prompt but I don’t…
Customer service is prompt but I don’t like that you can’t ever talk to someone live. It makes addressing concerns or problems kind of a hassle and sometimes you misunderstood. If it was somebody you were talking to I think we save everybody a lot of time to be more efficient.
They are asking for reviews within 5…
They are asking for reviews within 5 hours of delivery. I haven't used any of their product yet. I guess most merchants ask for reviews that early because they're worried they may not get a good review later on. However, if you talk about XYON, their packaging is good, but their products are too expensive compared to others. I can always revisit this review and offer a revision if their products are good.

XYON Health からの回答
Packaging was excellent
Packaging was excellent. Instructions and product description great. Have started using the product. Will give review on the efficacy of the product after 90 days.

XYON Health からの回答
Prescription arrived in bottle that was…
Prescription arrived in bottle that was half filled . After being charged $ 202 this was a major disappointment. Will send photos next to substantiate . Jack Paratore

XYON Health からの回答
The product works well
The product works well. The company is flexible with service and delivery.

XYON Health からの回答
Great company easy to work with and…
Great company easy to work with and very helpful ive had the pleasure of using xyon for a few years and its been a very good experience

XYON Health からの回答
good communication
good communication, helped explain what I needed to do to change up prescription since it originated from a doctor.

XYON Health からの回答
Great product and company. Expensive in the long run
The medication works for those who comply with the dosing regimen. First class service. Expensive in the long-term.

XYON Health からの回答
Must Have
It has been a life saver! 100% has stabilized my hair loss. Easy to use and apply and no issues getting renewals in.

XYON Health からの回答
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