XYON Health レビュー 

55
TrustScore 5段階評価の3.5

3.7

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち3の評価

Customer service is prompt but I don’t like that you can’t ever talk to someone live. It makes addressing concerns or problems kind of a hassle and sometimes you misunderstood. If it was somebody you... もっと見る

5つ星のうち1の評価

They are asking for reviews within 5 hours of delivery. I haven't used any of their product yet. I guess most merchants ask for reviews that early because they're worried they may not get a good revie... もっと見る

企業が回答しました

5つ星のうち4の評価

Product is excellent. The back office aspects of shipping and payment verification could be improved - several times my shipment was severely delayed because of communication issues. The company alway... もっと見る

5つ星のうち5の評価

Dr Sood is great and very quick to reply. His recommendations for medication have been life changing and my hair is finally starting to look normal. My only “issue” is not being able to get the offici... もっと見る

企業情報

  1. 薬局
  2. 毛髪製品店
  3. オンライン処方薬販売会社

当該企業による記述

XYON Health provides hair loss solutions. Founded by doctors, XYON offers topical hair loss medication in it's patented SiloxysSystem™ gel which features time-release technology that slowly releases medication over time. It uses a concept called a concentration gradient to control how much and how quickly medication enters the skin. This is why a higher concentration can be used. This maximizes the amount of medication received by hair follicles while reducing excess drug flow into the bloodstream.


連絡先

3.7

まあまあ

TrustScore 5段階評価の3.5

55件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 86%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.7

すべてのレビュー

(55)

過去12か月のレビュー数: 54

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち4の評価

Excellent product - Admin could be better

Product is excellent. The back office aspects of shipping and payment verification could be improved - several times my shipment was severely delayed because of communication issues. The company always got things settled, but the subscription model needs a little fine tuning.

2026年8月1日
5つ星のうち1の評価

They shipped the product earlier than…

They shipped the product earlier than expected without my authorization, even though I did not request another shipment for the following month. I contacted them several times by email and asked to return the product, but they refused to accept the return. This happened repeatedly despite my attempts to resolve the issue. In my experience, this practice feels misleading and unfair to customers.

2026年7月29日
5つ星のうち1の評価

I wanted to share my experience with…

I wanted to share my experience with XYON Hair. I’m thinning at the crown, but I still have quite a bit of hair in that area. One of my biggest issues with the gel is that it seems to stick to my hair rather than actually reaching my scalp, which makes me question how much of the product is being properly applied.

I completed the online assessment, but I never actually spoke with a physician or anyone who could explain the treatment, discuss my hair loss, or recommend what would be best for me. The product simply showed up, and I was charged around $300.

For something at this price point involving prescription hair-loss treatment, I expected much better communication and support. I also found it surprising that the minoxidil component appears to be a relatively low dose, but again, there was nobody available to discuss why this particular formulation was selected for me.

I’ve also had difficulty finding many reviews from people showing their results after three months or longer, which would have been helpful before committing to the treatment.

The company and product appear legitimate, but based on my experience, I personally would not recommend XYON. When you’re paying this much for a hair-loss treatment, I think there should be an opportunity to actually speak with a physician or knowledgeable professional about your treatment, expectations, application, and progress—not simply complete an online assessment and have a product arrive at your door.

2026年8月11日
自発的なレビュー
5つ星のうち3の評価

Customer service is prompt but I don’t…

Customer service is prompt but I don’t like that you can’t ever talk to someone live. It makes addressing concerns or problems kind of a hassle and sometimes you misunderstood. If it was somebody you were talking to I think we save everybody a lot of time to be more efficient.

2026年8月1日
5つ星のうち1の評価

They are asking for reviews within 5…

They are asking for reviews within 5 hours of delivery. I haven't used any of their product yet. I guess most merchants ask for reviews that early because they're worried they may not get a good review later on. However, if you talk about XYON, their packaging is good, but their products are too expensive compared to others. I can always revisit this review and offer a revision if their products are good.

2026年7月31日
XYON Health ロゴ

XYON Health からの回答

Hi Sabinder,
We ask for the review 7 days after purchase because with Trustpilot the settings only allow us to send up to 3 months after which is right when you would be getting renewal emails about your prescription.
Our products aren't the cheapest because of the proprietary time release gel that maximizes your potential to see results from the medication.
We are not at all worried about getting bad reviews later on, most of our customers stay on the medication once they get past the shedding phase.
We're glad you like the packaging and hope you see great results and stop losing your hair.

5つ星のうち5の評価

Great customer service

Great customer service

2026年6月30日
XYON Health ロゴ

XYON Health からの回答

Thank you for the 5-star review! We’re so glad to hear you had a great experience with our customer service team. We really appreciate you taking the time to share this.

5つ星のうち5の評価

Great products!

2026年7月7日
XYON Health ロゴ

XYON Health からの回答

Thank you for the 5-star review! We’re so glad to hear you’re enjoying the products and really appreciate you taking the time to share your experience.

5つ星のうち1の評価
XYON Health ロゴ

XYON Health からの回答

We’re very sorry to hear this happened. Your safety is our top priority, and we take any report of possible systemic side effects seriously.

Please discontinue use and contact your prescribing physician through your XYON portal so they can review your symptoms and determine the right next step for you. If you are experiencing ongoing, severe, or concerning symptoms, please seek urgent medical care right away.

Because we cannot discuss personal medical details publicly, please contact us at Xyon-Service@xyonhealth.com so our team can help connect you with the appropriate support.

Thank you for bringing this to our attention.

5つ星のうち5の評価

Hassle Free

Quick and easy service to refill my prescription when I ran out.

2026年7月1日
XYON Health ロゴ

XYON Health からの回答

Thank you for the 5-star review! We’re glad to hear your refill experience was quick, easy, and hassle-free. We really appreciate you taking the time to share your feedback.

5つ星のうち1の評価

Prescription arrived in bottle that was…

Prescription arrived in bottle that was half filled . After being charged $ 202 this was a major disappointment. Will send photos next to substantiate . Jack Paratore

2026年7月1日
XYON Health ロゴ

XYON Health からの回答

Hi Jack,

Thank you for reaching out, and I’m sorry for the confusion and disappointment.

Our Topical Finasteride & Minoxidil Solution is dispensed in a 180 mL bottle, but the prescribed fill volume for this order is 90 mL. Because the bottle is larger than the prescribed amount, it can appear half full even when the correct volume has been dispensed.

That said, we understand why this would be confusing, especially given the cost. Please feel free to send the photos, and we’ll be happy to review them and confirm that the order matches what was prescribed and dispensed by the pharmacy.

We’ve also flagged this with our service team so we can make the expected fill volume clearer for future orders.

5つ星のうち5の評価

The product works well

The product works well. The company is flexible with service and delivery.

2026年6月29日
XYON Health ロゴ

XYON Health からの回答

Thank you for your review, Marty. We’re very glad to hear the product is working well for you, and that you’ve had a positive experience with our service and delivery. We appreciate your feedback.

5つ星のうち5の評価

Great company easy to work with and…

Great company easy to work with and very helpful ive had the pleasure of using xyon for a few years and its been a very good experience

2026年6月28日
XYON Health ロゴ

XYON Health からの回答

Thank you for your review, Frederick. We’re very glad to hear you’ve had a positive experience with XYON over the past few years. We appreciate your continued trust and are happy to know our team has been helpful and easy to work with.

5つ星のうち5の評価

good communication

good communication, helped explain what I needed to do to change up prescription since it originated from a doctor.

2026年6月24日
XYON Health ロゴ

XYON Health からの回答

Thank you for your review, Brandon. We’re glad to hear our team communicated clearly and helped explain the steps for updating your prescription. We appreciate you taking the time to share your experience.

5つ星のうち5の評価

Great product and company. Expensive in the long run

The medication works for those who comply with the dosing regimen. First class service. Expensive in the long-term.

2026年7月1日
XYON Health ロゴ

XYON Health からの回答

Thank you for your review. We’re glad to hear you’ve had a positive experience with the product and our service. We also understand your feedback on long-term cost, and we appreciate you sharing that honestly. Our team is always looking for ways to improve the overall experience and value for patients.

5つ星のうち5の評価

Must Have

It has been a life saver! 100% has stabilized my hair loss. Easy to use and apply and no issues getting renewals in.

2025年7月2日
XYON Health ロゴ

XYON Health からの回答

Thank you for your review, Josh. We’re very glad to hear the product has helped stabilize your hair loss and that the treatment has been easy to use. It’s also great to know the renewal process has been smooth. We really appreciate you sharing your experience.

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