Hairmax レビュー 398

Hairmax からの回答

2025年9月2日

Dear Kathy,

Thank you so much for sharing your journey with us. We are truly honored to be a part of your recovery and hair regrowth experience.
Your strength and resilience as a breast cancer survivor are deeply inspiring, and we're so glad to hear that the LaserBand 82 and our products have been making a positive difference for you.

We’re excited for you as you explore new ways to support your hair health, and we look forward to hearing more about your progress with Actonis. If you ever have any questions or need support, please don’t hesitate to reach out — we’re always here for you.

Wishing you continued health, healing, and hair success!

Hairmax からの回答

2025年8月12日

Hi Mary,

Thank you for your review and for choosing Hairmax!

We're glad to hear you're finding the device easy to use, and we're excited to be part of your hair growth journey. Stay consistent, and remember—results take time, but many users see great progress with continued use.

If you ever have questions along the way, our team is always here to help. Wishing you the best as you move forward!

Hairmax からの回答

2025年8月12日 に更新

Hi Maggie,

Thank you so much for sharing your detailed experience with the LaserBand 82 and our Hair Care products!

We're glad to hear your ordering and shipping process went smoothly, and we love that you enjoyed the unique scent of the care products—your comment about turning it into a perfume made us smile! 😊

You’re absolutely right—initial shedding can occur as part of the natural hair cycle when beginning treatment, and your message is an encouraging reminder not to give up too soon.

Thank you again for your thoughtful review and for choosing Hairmax. We’re here to support you on your hair growth journey every step of the way!

Hairmax からの回答

2025年8月12日 に更新

Hi Jay,

Thank you so much for your detailed and thoughtful review!

We're truly grateful for your kind words about Carlos. It's wonderful to hear how patiently and thoroughly he helped guide you through your options, especially with such care and transparency. Carlos is indeed a tremendous asset to our team, and your feedback confirms just how impactful great customer service can be.

We appreciate you taking the time to explore your options carefully, and should you choose to move forward with the LaserComb or any other product, we’ll be here to support you every step of the way.

Thank you again for considering Hairmax—and for recognizing the dedication Carlos brings to his role.

Hairmax からの回答

2025年8月12日 に更新

Hi Kalani,

Thank you for sharing your experience!

We’re so glad to hear that Carlos was able to provide the patience and understanding you needed. It’s always our goal to ensure every customer feels heard and supported, and we're happy he helped put your concerns at ease.

We truly appreciate your feedback and your trust in Hairmax!

Hairmax からの回答

2025年8月12日 に更新

Hi Monica,

Thank you so much for your thoughtful review!

We're thrilled to hear about your positive experience with Carlos. Providing knowledgeable, attentive service is exactly what we strive for, and we're so glad Carlos was able to exceed your expectations. We'll be sure to share your kind words with him—he’ll be honored to know he made such a meaningful impact.

Thank you again for choosing Hairmax. We truly appreciate your trust and are here for you every step of the way.

Hairmax からの回答

2025年7月9日

Dear Donna,

Thank you so much for your kind words and for taking the time to share your experience!

We're thrilled to hear that Yaritza provided you with the care, clarity, and follow-through you needed during your backorder. She truly embodies the level of service we strive to deliver at HairMax, and your feedback means a great deal to our team.

We'll be sure to pass along your wonderful comments to Yaritza—she’ll be delighted to know she made a positive impact.

Thank you again for choosing HairMax. We're grateful for your trust and support.

Hairmax からの回答

2025年7月9日

Dear Connie,

Thank you so much for your wonderful message—we’re absolutely thrilled to hear that both you and your sister have seen such great results with the HairMax Regrowth Cap!

It’s incredibly rewarding to know our products are making a real difference, and your kind words about our team truly mean a lot. We’re always here to support you and make your HairMax journey as smooth and successful as possible.

Thank you again for being a valued member of the HairMax family.

Hairmax からの回答

2025年6月10日

Dear Victoria,

Thank you for sharing your experience with the HairMax 12 Classic Laser Comb—we truly appreciate your trust in our product and are thrilled to hear you found it easy to use!

You’re absolutely right: individual results can vary, but combining the Laser Comb with a healthy lifestyle (and our HairMax Hair Vitamins, if you choose to try them!) can help optimize your hair wellness journey. We’re excited to see your progress and would love to feature your before-and-after photos with your permission!

For best results, we recommend:
✅ Consistency: Use the Laser Comb 3x weekly as directed.
✅ Patience: Hair growth cycles take time—many users see noticeable improvements after 3–6 months.
✅ Support: Our Customer Care team is here to answer any questions at 561.314.2430

We’re rooting for you and can’t wait to see your updates!

Best,
The hairmax Team

Hairmax からの回答

2025年6月10日 に公開

Dear Luke,

We sincerely apologize for the frustration and inconvenience you and your daughter have experienced with the delivery of your HairMax device. This is not the level of service we strive to provide, and we are committed to resolving this matter immediately.

Next Steps:

Immediate Investigation: Please share your daughter's first and last name with the purchase order detail.

Full Redelivery or Refund: Per Australian Consumer Law (ACL), we will either:

Ship a new HairMax device via a tracked method (duties prepaid), Please share VAT payment record.

Process a full refund—your choice. Please note shipping cost are not refundable. if the package was refused.

Process Review: We will audit our AU shipping to prevent future issues.

Action Required: Please reply with your order number or contact our team directly at info@hairmax.com 561-314-2430 so we can prioritize this.

Our Commitment:

HairMax stands by our customers, and we acknowledge our responsibility under ACL until delivery is complete.

We will update our international checkout process to clarify duty/tax expectations upfront. Please note that the information is on the website prior to international checkout.

Again, we deeply regret this experience and appreciate your patience as we make it right.

We look forward to all the information required to move this process forward.

Best,
hairmax Customer Service

Hairmax からの回答

2025年6月10日 に公開

Dear Mori,

Thank you for bringing this to our attention, and please accept our sincerest apologies for the unacceptable condition of your HairMax LaserBand 82. This is not the experience we want for any of our customers, and we are committed to making this right immediately.

Next Steps:

Priority Replacement: We will ship a brand-new, sealed LaserBand 82 to you at no cost, with expedited delivery. ( We require the original device to be returned )

Full Refund: If you’d prefer, we can process a full refund instead—just let us know your preference. ( Refund lead time is 7 business days from collection )

Investigation: Our team is reviewing this issue rigorously to prevent any future occurrences. ( Please note that we require your original unit for evaluation )

To resolve this promptly, please follow the instructions provided by the hairmax customer service team.

Again, we deeply regret the frustration this has caused and appreciate your patience as we correct this. Your satisfaction is our top priority.

Best,
Josh Soto

Hairmax からの回答

2025年6月10日

Dear Paolo,

Thank you for sharing your feedback—we sincerely apologize for the delays in shipping communication and the lack of responsiveness from our customer service team. This falls short of the experience we aim to provide, and we truly appreciate your patience as we work to resolve these issues.

Next Steps to Make This Right:

Immediate Support: Our technical team will reach out to you directly within 24 hours to troubleshoot your device and ensure it’s working properly. ( info@hairmax.com ) 561-314-2430

Shipping Process Review: We’re investigating why your order notification was delayed and will improve our weekend order protocols. ( Please share your sales order information for review )

Service Accountability: Your feedback has been escalated to our customer service leadership to address gaps in responsiveness.

Your Satisfaction Matters:

If your device isn’t functioning as expected, we’ll replace it immediately or process a full refund—your choice. ( Warranty registration )

For future orders, we’d like to offer you a 15% discount as a gesture of goodwill for the inconvenience.

We understand your frustration and hope to restore your confidence in HairMax. Please reply with your order number or contact us directly at [phone/email] so we can assist you personally.

Hairmax からの回答

2025年5月14日

Dear Dora,

Thank you for sharing your feedback, and I sincerely apologize for the frustration you’ve experienced.

We’re truly sorry to hear that you haven’t seen the results you were expecting and that you've had difficulty reaching our Customer Care team. Please know this is not the experience we strive to provide, and your concerns are being taken seriously.

Our phone lines can occasionally become overwhelmed during peak hours, but we are fully operational and committed to assisting every customer. We’d love the opportunity to resolve this for you as quickly as possible.

To expedite support, please email us directly at info@hairmax.com with your order details, or provide your preferred contact number and a convenient time, and we will have a representative reach out to you directly.

We value your trust and appreciate the opportunity to make this right.

Warm regards,
HairMax Customer Experience Team
www.hairmax.com
☎️ 561-314-2430 opt #2

Hairmax からの回答

2025年4月28日

Dear Moe,

Thank you for sharing your feedback, and we sincerely apologize for the negative experience you’ve had. We understand how frustrating this must be, especially when it comes to finding the right product and ensuring a smooth return process.

We genuinely value all our customers and strive to provide the best experience possible. We are sorry to hear that the device didn’t meet your expectations and that the return process did not reflect the level of service we aim to provide. Please be assured that we take your concerns seriously.

Regarding the return policy and the 20% deduction, this is a part of our standard procedure to ensure the product can be resold as “like new.” However, we absolutely understand your frustration about the plastic film affecting your ability to test the device properly. We will review our process to see how we can improve this experience in the future.

We also want to make sure you’re satisfied with your purchase. If you’d like to revisit your options for a larger device or discuss any other concerns you might have, please don’t hesitate to reach out. We’re here to assist you and ensure your needs are met.

Again, we apologize for the inconvenience this has caused and appreciate you taking the time to bring this to our attention. Your feedback will help us improve our services.

Hairmax からの回答

2025年4月3日

Dear Gioele,

Thank you for sharing your feedback. We sincerely understand your frustration regarding the performance of your laser cap, and we apologize for the inconvenience this has caused. While the warranty for your device has expired, we do offer out-of-warranty programs designed to support customers with devices beyond their warranty period.

Our team has already taken the liberty of reaching out to you via email to explore potential solutions. Rest assured, we are here to assist you and ensure your experience with HairMax remains positive.

If you have any further questions or concerns, please don’t hesitate to contact us directly.

hairmax international
customer Support

Hairmax からの回答

2025年3月27日

Dear Michael,

We sincerely apologize for the frustration and inconvenience you've experienced with our return policy. We understand your disappointment and take all feedback seriously. Please know that your experience is not reflective of the level of service we strive to provide.

We aim to provide clarity around our return policy, which states that returns are only accepted within a certain time frame, even for unopened products, and this can be influenced by various factors such as the type of product and its condition.

If you'd like, I can personally assist you in reviewing your case and see if there's any way to resolve this situation or find a suitable solution. We want to ensure that you feel heard and respected as a valued customer.

Please feel free to reach out directly, and I’ll do my best to assist.

HairMax Support Team

Hairmax からの回答

2025年3月24日

Dear Cher,

Thank you for sharing your feedback. We sincerely apologize that your experience with our product did not meet your expectations. We understand your frustration, especially after your commitment to using the device as directed.

We take all customer concerns seriously and continuously work to improve our products and services. Regarding the reconditioning process, we aim to ensure that all returned items meet our high-quality standards before they are resold, and any necessary costs for reconditioning are reflected in our policies.

Please feel free to reach out directly to our customer service team if you would like to discuss your situation further. We are here to assist and ensure we can resolve any outstanding concerns you may have.

We appreciate your feedback and will take it into account as we continue to improve.

Hairmax からの回答

2025年2月12日

Thank you for your review! We are happy to hear that you are satisfied with our products and look forward to assisting you with any future needs. 

Hairmax からの回答

2024年12月19日

Dear Favio,

We sincerely apologize for the experience you’ve had with your order. We understand your frustration regarding the delayed delivery. Please know that we strive to provide accurate and timely service to all of our customers.

Regarding the shipping delay, the expected ship date was clearly listed prior to your purchase, and we made every effort to notify you about the revised dispatch timeline. We completely understand that the backorder situation is less than ideal, and we regret any inconvenience this may have caused.

If there’s anything further we can do to assist you or improve your experience, please don’t hesitate to let us know. We value your feedback and are committed to enhancing our processes moving forward.

Thank you for your understanding.

Hairmax からの回答

2024年12月10日

Thank you for sharing your HairMax experience. We love to hear from those we have been able to help. We work hard to meet expectations like yours, and we’re happy to hear you like it. Please let us know if you have any questions throughout your successful journey!