I have been using their Acceler8 Hair Booster for a couple of months now and nothing has changed. Although I thought there would be minimal changes in the first few weeks, which is understandable, but... ãã£ãšèŠã
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I had a great customer service experience. I spoke with a gentleman who helped me open a warranty claim, and the process was incredible easy. He also provided a UPS label so I could send my laser devi... ãã£ãšèŠã
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I recently had an issue with damaged shipment and contacted Hairmax for assistance. I spoke with Carlos, who was incredibly courteous and made the entire process quick and easy. Itâs rare to come ac... ãã£ãšèŠã
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I been using my Hairmax since July 30 2025 and the results is amazing, ð¥¹ðð», how can I send the pictures of the results of my hair?
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Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. âWe understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
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1040 Holland Drive, 33487, Boca Raton, ç±³åœ
- 561-417-0200
- info@hairmax.com
- hairmax.com
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It really works! A fantastic product with amazing customer support
My wife's review: I was very skeptical when a friend recommended the Regrow MD laser hat, but I was desperate about the menopausal thinning that had left a noticeable hole at the front of my parting. I'm so glad I gave it a try.
The results are real. I started in April, using it for 30 minutes every other day. Within three months, I saw new baby hairs. Within four months, two different hairdressers spontaneously commented on all the new growth! By October, the thin patch was noticeably smaller, and I was finally regaining my confidence.
My advice: Be consistent. I even packed the hat in my hand luggage for trips. (A minor note: my scalp was sensitive in hot sun for the first two weeks).
The customer service is just as impressive. When my battery pack stopped working, I was worried about losing my progress. The Hairmax team was amazing. Annerie was super helpful (UK phone line support) and then Josh (US sales and service lead) arranged a video call to troubleshoot along with Jon from the UK. It seems likely I had caused the problem by using a different charger. (do not do this! only use the dedicated charger they supply.)
Even though it was most likely my fault, they sent out a replacement immediately, which arrived from the US in two days. They even upgraded me to a new, faster model. This is an expensive product, but the results and the incredible support make it worth it.
2025幎10æ30æ¥
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Hairmax ããã®åç
Thank you so much for taking the time to share such a thoughtful and detailed review! Weâre truly delighted to hear about your wifeâs positive experience with the Regrow MD Laser Cap and the amazing results sheâs seen. Itâs inspiring to know that her consistency and commitment have paid off and helped her regain confidence.
Weâre equally thrilled that our customer support team, including Annerie and Josh, could assist so promptly and ensure everything was resolved smoothly. Your kind words mean a lot to all of us at Hairmax â we take great pride in standing behind our products and providing the best service possible.
Thank you again for trusting Hairmax and for sharing your story. We wish you continued success on your hair growth journey!
Buen producto. Atención al cliente excelente
Tengo la gorra HairMax PowerFlex Laser Cap 272. Aunque mi pelo está razonablemente bien y es más de uso preventivo, sà he notado mejorÃa de densidad y menor caÃda tras más de un año de uso. Es algo que tras haber estudiado opiniones de expertos en dermatologÃa, consideré como una opción inocua, bastante cómoda con 7 min a dÃas alternos y portable, a valorar pese a su coste (soy médico y pude valorar con cierto criterio). Además de la calidad del producto quiero reseñar la fabulosa atención al cliente de HairMax. Tuve una incidencia con el producto dentro del periodo de garantÃa y el servicio ha sido inmejorable, fluido, muy servicial, en mi caso en español y de la mano de Josh Soto con muy buena comunicación y trato cercano y resolutivo. He sentido haber invertido en la compañÃa adecuada, con un servicio postventa que sin duda me hará repetir compra en el futuro
2025幎10æ30æ¥
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Hairmax ããã®åç
¡MuchÃsimas gracias por compartir su experiencia con HairMax! Nos alegra saber que ha notado una mejora en la densidad y caÃda de su cabello, y que nuestro dispositivo PowerFlex Laser Cap 272 ha cumplido con sus expectativas.
Apreciamos especialmente sus amables palabras sobre nuestro servicio de atención al cliente. Nos esforzamos por ofrecer siempre una atención cercana, eficaz y personalizada, y nos alegra saber que Josh Soto pudo asistirle satisfactoriamente.
Su confianza en Hairmax nos motiva a seguir ofreciendo productos y servicios de la más alta calidad. ¡Gracias por elegirnos y por recomendarnos!
Iâve repeatedly missed the delivery ofâŠ
Iâve repeatedly missed the delivery of my order because a signature is required by Haimax. UPS provides a 4 hour delivery window but consistently delivers outside that timeframe. Unfortunately, I cannot remain at home for 12 hours a day waiting for the package.
Hairmax should offer the option to authorize UPS to deliver the item without a signature.
2025幎10æ17æ¥
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Hairmax ããã®åç
Dear Robert,
Thank you for taking the time to share your feedback.
We completely understand how demanding and unpredictable daily schedules can be, and weâre sorry to hear about the inconvenience you've experienced with your delivery. HairMax requires a signature upon delivery to ensure your order arrives securely, especially given the value and importance of our devices.
That said, if you're unable to be home to provide a signature, there are a few options available to help make the process smoother:
Leave a signed note on your door authorizing UPS to release the package without a signature.
Redirect the delivery to a nearby UPS Access Point for pickup at your convenience.
Schedule a pickup directly at your local UPS facility.
As always, weâre here to assist you. If you'd like help managing your shipment or adjusting your delivery preferences, please donât hesitate to contact our Customer Care Team directly at 561-314-2430. We're more than happy to support you.
Thank you again for your feedback and for being a valued HairMax customer.
Terrible product. Makes hair loss worse
Terrible product. Makes shedding and hair loss worse.
Makes shredding worse. Info from company: Expected Hair Growth Timeline:
Months 1â3: Possible temporary shedding as new growth cycles begin
( ha ha ha!!)
Months 4â6: Shedding stabilizes; early signs of regrowth may appear
⊠so it might make hair loss WORSE for 6 months ð±
Months 12â18: Peak results with noticeable improvements in density and thickness.
Hardly the case if you have long hair.
2025幎10æ16æ¥
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Hairmax ããã®åç
Dear Miss Buck,
Thank you for sharing your experienceâweâre truly sorry to hear that the results did not meet your expectations, and we completely understand how distressing hair loss can be.
Weâd like to clarify that what youâre describing is actually a known and temporary phase that some users may experience when beginning low-level laser therapy (LLLT). This initial shedding is a sign that dormant follicles are being stimulated and transitioning into a healthier growth cycle. While it can understandably be alarming, it is typically short-lived and followed by improved hair retention and regrowth for most users.
That said, every individual responds differently, and your comfort and satisfaction are very important to us. We'd welcome the opportunity to speak with you directly to better understand your experience and explore how we can help.
Please feel free to reach out to our Customer Care team at info@hairmax.com or call us at 561-314-2430
We appreciate your feedback, and weâre here to support you every step of the way.
Excellent customer service
Excellent customer service! I recently purchased a charger and didnât realize that it was the European version, I called customer service and talked to a Andrea and explained what I had ordered and that I needed the US version, she put me on a brief hold and the next thing I knew she was shipping me out the part I needed no questions asked.
2025幎10æ14æ¥
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Hairmax ããã®åç
Dear Steve,
Thank you so much for sharing your experience with us. We're thrilled to hear that Andrea was able to assist you quickly and efficiently â she truly represents the level of service we aim to provide every day.
We're glad we could get the correct charger sent your way without delay. If you need anything further or have any questions, please donât hesitate to reach out.
Thanks again for being a Hairmax customer â we truly appreciate your support!
Warm regards,
Hairmax Customer Service Team
Great customer service
I called Hairmax today and told them that I bought their product off of Amazon and would like to know if they could verify that my product was actually from Hairmax. I told the young lady Andrea who was helping me that I felt like an idiot, but this was a big purchase for me and I didnât do a lot of that on Amazon. I told her I done a lot of research on Hairmax all the good reviews clinical trials and everything directed me to buy one of their products. The young lady on the phone Andrea was very kind and helpful and got my question answered very quickly. Totally ecstatic that I made a good decision when I bought it and it is legitimately from Hairmax. She told me that I could do my warranty while she was on the phone with me and I said yes absolutely thank you. She was very sweet very kind and professional. She gave me great confidence to know if I ever have to call Hairmax they will take care of me!!!
2025幎10æ8æ¥
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Hairmax ããã®åç
Dear April,
Thank you so much for taking the time to share your experience â your kind words truly mean a lot to our team.
We're thrilled to hear that Andrea was able to assist you and provide the clarity and reassurance you needed. At Hairmax, we take pride in delivering not only effective products but also a level of customer service that makes every customer feel valued and supported â especially when making a significant purchase like yours.
Rest assured, weâre always here if you need anything in the future, and weâre so happy to have you as part of the Hairmax family.
Wishing you all the best on your hair wellness journey!
hairmax International
Customer Service Department
Knowledgeable people
Since my doctor had given me information on Hairmax, I wanted to do some research on this product. I went to their website for some answers. I still had questions and entered into a chat. Andrea was very knowledgeable and responsive and I made the decision to purchase. Thank you!
2025幎10æ8æ¥
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Hairmax ããã®åç
Dear Kathryn,
Thank you for sharing your experience â weâre so glad to hear that Andrea was able to provide the information and support you needed to feel confident in your decision.
At Hairmax, we strive to offer both clinically backed products and a knowledgeable team to guide you every step of the way. Itâs wonderful to know that your doctor recommended us and that our team helped make your research process a smooth one.
Should you have any additional questions or need support during your journey, weâre always here to help. Welcome to the Hairmax community!
hairmax International
Customer Service Department
I recently spoke with a gentlemanâŠ
I recently spoke with a gentleman (unfortunately, I forgot his name), but I just wanted to say he was absolutely amazing. He answered all my questions thoroughly and was incredibly helpful â in fact, heâs the one who convinced me to purchase the LaserBand 82.
2025幎10æ6æ¥
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Hairmax ããã®åç
Thank you so much for your wonderful review! We're delighted to hear that one of our team members provided such a great experience and helped guide you in your decision to purchase the LaserBand 82. Even if his name slipped your mind, we'll be sure to pass along your kind words to the team. Weâre excited to be part of your hair growth journey and are always here if you need anything!
Love this company!
I spoke with a customer service rep named Andrea and she was incredibly helpful! She was able to resolve all my concerns and answer all my questions promptly and courteously. The product is working really well and the company really cares about your hair growth journey!
2025幎10æ1æ¥
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Hairmax ããã®åç
Thank you so much for your kind words and 5-star review! We're thrilled to hear that Andrea was able to assist you so wellâshe truly is a valued member of our team. It's also wonderful to know that the product is working well for you. Supporting your hair growth journey is at the heart of what we do, and we're so glad you feel that care. If you ever need anything else, we're here for you!
Hairmax ããã®åç
Thank you so much for your review and for taking the time to share your experience with Andrea.
Thank you again for choosing Hairmax. Weâre truly grateful for your trust and support.
The customer service is great
The customer service is great. Human answering calls or if it goes to voicemail they get back to you very quickly.
2025幎9æ29æ¥
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Hairmax ããã®åç
Thank you so much for your review and for taking the time to share your experience with the customer service department.
Thank you again for choosing Hairmax. Weâre truly grateful for your trust and support.
Outstanding customer service ð CarlosâŠ
Outstanding customer service ð Carlos in particular was very helpful, knowledgeable and patiently answered all my questions regarding the questions I had about using hair max device and how to charge the device properly. I am very happy with my purchase. Looking forward purchasing more items from Hairmax as you can trust their service.
2025幎9æ25æ¥
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Hairmax ããã®åç
Thank you so much for your kind words and for taking the time to share your experience with the customer service department.
Weâre thrilled to hear that Carlos provided the care, clarity, and follow-through you needed during your call.
Thank you again for choosing Hairmax. Weâre truly grateful for your trust and support.
Amazing personal service from thisâŠ
Amazing personal service from this company. Especially miss. Andrea :-) Thanks.
2025幎9æ25æ¥
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Hairmax ããã®åç
Thank you so much for your review and for taking the time to share your experience with us!
Weâre thrilled to hear that Andrea provided the care, clarity, and follow-through you needed during your call.
Thank you again for choosing Hairmax. Weâre truly grateful for your trust and support.
Customer Service Needs Improvement
Customer Service Needs Improvement - I ordered a Laserband 82 and a Density 3 pc Bio Active Therapy Starter Set. My shipment contained only the band. When I called customer service, after being on hold forever mind you, the woman basically stated that they shipment weight indicated that the box contained the Density 3 pc set. So what? As a first time customer you are calling me a liar? The Density 3 pc set weighs 5 ounces per their website, and even the AI review results state this company is known for inconsistent order fulfillment. Great way to treat a brand new customer. I'll make sure the dermatologist who recommended this company knows how Hairmax treats their clients. Maybe the company needs to account for all the little half-ounce free samples someone places in the boxes. Ridiculous! This company won't be in business long if it treats people this way.
2025幎9æ19æ¥
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Hairmax ããã®åç
Dear Jennifer,
We sincerely apologize for the frustration and inconvenience you experienced with your recent order.
Please know that it was never our intention to question your integrity. While we do use shipment weight as part of our internal verification process, we fully understand that errors can happen â and we are truly sorry that this impacted your first experience with us.
As soon as your concern was brought to our attention the same day of your call, we issued a replacement for the missing items completely free of charge, which has since been already process. We hope this resolution reflects our commitment to making things right and providing the level of service our customers deserve.
We appreciate your feedback and will be using it to improve our customer experience moving forward. Should you need any further assistance, please donât hesitate to reach out directly â weâre here to help.
I'm a 37 year old male with mild/ earlyâŠ
I'm a 37 year old male with mild/ early hair loss. I've used HairMax consistently for around 1 year. I haven't really found it effective - it doesn't seem to be slowing hair loss for me. Also, the battery doesn't beep when the 1 hour session is done - this stopped working after about 6 months. I'd expect better from such an expensive device. The medication that affects DHT (finasteride etc) probably works better; I just don't want to mess around with my hormones.
EDIT: Can you please share a UK phone number I can contact about the battery not beeping? I'm in the UK.
2025幎9æ15æ¥
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Hairmax ããã®åç
Dear Michael,
Thank you for taking the time to share your experience with HairMax. Weâre sorry to hear that you havenât seen the results you were hoping for and that you've had an issue with the beeping function on your device.
Hair growth is a gradual process, and results can vary based on individual factors like genetics, stress, medications, individual health issues, the degree of hair loss, and consistency of use. While many users do see improvements with a 93% overall success rate, we understand that not every solution works the same for everyone.
Regarding the issue with the beeping indicator, thatâs definitely not the experience we want for our customers. We'd love the opportunity to troubleshoot this with you or explore a solution â please contact our Customer Care team at 1-800-973-4769 and/or UK ,+44 1625 533 588 - info@hairmax.co.uk
Thanks again for your feedback â it helps us improve and better serve our customers.
Best regards,
Human answers the phone in about 3-4âŠ
Human answers the phone in about 3-4 rings, not a computer. Customer service excellent. Easy to use the 272 cap and can move around while using it. Hairmax came doctor recommended- 2 doctors. Although, I'm new to using it, I see results - less hair fall out and transplants seem to be doing well. Independent reviews I read gave the Hairmax 272 cap excellent ratings. I'm happy
2025幎9æ12æ¥
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Hairmax ããã®åç
Daar Du Wayne,
Thank you so much for your kind words and for taking the time to share your experience with us!
Weâre thrilled to hear that the customer service team the care, clarity, and follow-through you needed during your call.
Thank you again for choosing Hairmax. Weâre truly grateful for your trust and support.
Warm regards!
Customer service.
I purchased a laser cap back in Feb.2025. It was working fine until it wasn't. I called Hairmax and spoke to a lovely person named Yaritza. She asked me some questions, and I sent pictures of the device. I was very anxious that it was not going to get replaced she assured me she was going to help resolve the issue. Within a couple days they figured out the issue and told me the replacement was on its way. She explained everything every step of the way. She was very helpful and kind.
I live in Canada and was told I'd get in 7-10 days.
Great customer service.
Thank you.
L.V.
2025幎9æ9æ¥
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Hairmax ããã®åç
Dear Lisa,
Thank you so much for your kind words and for taking the time to share your experience with us!
Weâre thrilled to hear that Yaritza provided the care, clarity, and follow-through you needed during your call.
Thank you again for choosing Hairmax. Weâre truly grateful for your trust and support.
Amazing Company with amazing companyâŠ
Amazing Company with amazing customer service!!!
2025幎9æ8æ¥
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Hairmax ããã®åç
Dear Customer,
Thank you so much for taking the time to share your experience with us!
Thank you again for choosing Hairmax. Weâre truly grateful for your trust and support.
Warm regards.
Hairmax ããã®åç
Dear David,
Thank you for your review and for choosing Hairmax!
We're glad to hear you're finding the device easy to use, and we're excited to be part of your hair growth journey. Stay consistent, and rememberâresults take time, but many users see great progress with continued use.
If you ever have questions along the way, our team is always here to help. Wishing you the best as you move forward!
Overcoming Challenging Hair Loss
I am a breast cancer survivor, and I have been struggling with hair loss since I started chemotherapy in December 2022. I tried many other hair loss products that didn't work well.
I have been a Hairmax customer since 8/2024. I have the LaserBand 82, and I use all the products (shampoo, conditioner, Acceler8 and scalp serum). My hair is growing very well, despite being on Exemestane. In an effort to boost my hairline further, I just moved from Nutrafol to Actonis. I'm excited to see what it will do.
2025幎8æ29æ¥
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Hairmax ããã®åç
Dear Kathy,
Thank you so much for sharing your journey with us. We are truly honored to be a part of your recovery and hair regrowth experience.
Your strength and resilience as a breast cancer survivor are deeply inspiring, and we're so glad to hear that the LaserBand 82 and our products have been making a positive difference for you.
Weâre excited for you as you explore new ways to support your hair health, and we look forward to hearing more about your progress with Actonis. If you ever have any questions or need support, please donât hesitate to reach out â weâre always here for you.
Wishing you continued health, healing, and hair success!
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