Carlos at Customer Care is an asset to HM... he is aware of your loyalty to his company and strives to achieve a win-win outcome. I have purchased 4 different products over the years and I believe i... もっと見る
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I have been using their Acceler8 Hair Booster for a couple of months now and nothing has changed. Although I thought there would be minimal changes in the first few weeks, which is understandable, but... もっと見る
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I had a great customer service experience. I spoke with a gentleman who helped me open a warranty claim, and the process was incredible easy. He also provided a UPS label so I could send my laser devi... もっと見る
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I recently spoke with Carlos and he was extremely knowledgeable and very easy to speak with. I was not initially planning to purchase a laser device, but after our conversation, I will definitely purc... もっと見る
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企業情報
当該企業による記述
Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. We understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
連絡先
1040 Holland Drive, 33487, Boca Raton, 米国
- 561-417-0200
- info@hairmax.com
- hairmax.com
4.3
優良
401件のレビュー
ネガティブなレビューの 93％に回答しています
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この企業のTrustpilot 利用方法
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Emily was great
Emily was great. She provided helpful info with professional and courteous customer service .
I was really glad that I called as I really appreciated Emily telling me about the repeat customer discount.
Sincerely,
Lisa Kauffman
2024年1月12日
自発的なレビュー
Hairmax からの回答
Thank you, Lisa, for taking the time to share your positive experience with Emily! We're delighted to hear that she provided you with helpful information and delivered professional and courteous customer service. It's fantastic that you found value in Emily's assistance and that she informed you about the repeat customer discount.
We appreciate your feedback, and if you ever have more questions or need further assistance, don't hesitate to reach out. We value your continued support, and we look forward to serving you in the future.
Positive Results for a Women of Color
I am a women of color that used chemical straighteners on my hair from age 14 to 58. As a result, my hair became very thin and I lost 95% of my edges in my 20’s. I have long hair (down to the middle of my back), so for years I just wore my hair down to cover these areas as best I could. I had little hope of regrowing back the lost hair, but I really wanted to. I did some research and saw good things about HairMax. It concerned me that not being able to see the hairs on people of color meant the clinical trials may not show results. So I didn’t buy it. In April 2022, I bought the HairMax Pro 12 Laser Comb from QVC. The price and 6 month return policy made me buy it. I waited 3 months to try it. I had a question about it when I started, called the help desk and actually spoke with the gentleman that demos it on QVC. I then used it inconsistently (yes, inconsistently) for 3 weeks. I was surprised to see small dots around my forehead and temples. I didn’t know what they were. My husband said it was hair and he was right! That hair continued to grow healthy and as long as my other hairs. I continued being inconsistent with my treatments with no excuse. All the hair is not back yet but I finally realized that I could have more hair if I just use the product as directed. Color nor age (I am now 60) nor how long ago the hair loss happen were issues for me. I saw real results. I now wear my hair back, showing my edges. It’s a good feeling! I am so pleased with this product, I recently purchased the HaiMax Actonis 18 Dual Action Laser Comb just to upgrade my device. I gave the other to my husband. I plan to be consistent with my new device and look forward to growing in more hair.
2024年1月10日
自発的なレビュー
Hairmax からの回答
Thank you for sharing your incredible journey and positive results with the HairMax Pro 12 Laser Comb! We are thrilled to hear about the success you've experienced in regrowing your hair and gaining confidence. Your story is inspiring, and we appreciate your detailed feedback.
It's fantastic to know that our product has made a positive impact on your hair growth, even after using chemical straighteners for many years. We're pleased to hear that the customer support team, including the gentleman you spoke with, was able to assist you with any questions.
We're committed to providing effective solutions for individuals of all backgrounds, and your experience reinforces the effectiveness of our products. Thank you for choosing HairMax, and we hope you continue to enjoy great results with the Actonis 18 Dual Action Laser Comb. If you ever have more questions or need further assistance, feel free to reach out. Wishing you continued success on your hair regrowth journey!
I have a ReGrow cap
I have a ReGrow cap, but the battery stopped charging after two years. I would charge the battery, but when I used the cap, it would turn off after 10 minutes. I called in, and Josh the phone man answered. He was super friendly and found my info in the warranty and sent me a replacement battery with a waived fee. I had a very positive customer service experience, and if you have a battery problem, I would call in for help.
2024年1月10日
自発的なレビュー
Hairmax からの回答
Thank you for sharing your experience with our ReGrow cap and the positive customer service interaction with Josh! We're glad to hear that Josh was able to assist you effectively and provide a solution to the battery issue. It's our commitment to ensure customer satisfaction, and we appreciate your feedback. If you ever encounter further issues or have any questions, feel free to reach out. We value your trust and look forward to continuing to meet your expectations!
Emmily Golieb is so courteous and…
Emmily Golieb is so courteous and helpful. Thank you !!
2024年1月4日
自発的なレビュー
Hairmax からの回答
Thank you for taking the time to recognize Emmily Golieb's exceptional service! We're thrilled to hear that she was courteous and helpful. We'll make sure to pass on your appreciation to Emmily. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your support!
Excellent Customer Service
Excellent Customer Service. Would recommend Hair Max to others.
2024年1月9日
自発的なレビュー
Hairmax からの回答
Thank you for your kind words! We're delighted to hear that you had an excellent experience with our customer service. Recommendations like yours mean a lot to us. If you ever need further assistance or have any questions, feel free to reach out. We appreciate your support and look forward to serving you again in the future!
Easy to use, excited for results
This product came with great instructions and information. It is very easy to use. I am looking forward to seeing the results in 13 weeks and six days!
2024年1月2日
自発的なレビュー
Hairmax からの回答
Thank you so much for your positive feedback! We're thrilled to hear that our product's instructions and information were helpful for you. We hope you achieve fantastic results in 13 weeks and six days. If you have any questions or need further assistance along the way, feel free to reach out. Here's to your success!
My questions were answered
I spoke with customer service rep, Emmily, today and found her very friendly and quite knowledgeable. She was able to answer my questions and it was a pleasure to speak with her.
Happy I made the call.
Thank you, Emmily 👍🏼
2024年1月8日
自発的なレビュー
Hairmax からの回答
That's wonderful to hear about your positive experience with the customer service team, especially Emmily, at Hairmax! It's great when a team goes above and beyond to assist customers in need.
Customer Service Review - FIVE STARS
Emmily Golieb was so helpful and efficient in getting our battery pack replaced!
Great customer service experience!!
2024年1月8日
自発的なレビュー
Hairmax からの回答
Thank you so much for your kind words and the 5-star review! I'm delighted to hear that you're pleased with the service. If you have any questions or need further assistance, don't hesitate to reach out. Your satisfaction is my top priority
HAIRMAX B2 hairband
The Supervisor was no help whatsoever, in fact he was ignorant and arrogant and completely dismissed my problem, and kept talking over me. He should not be in a supervisor position because he doesn't know how to properly deal with customers, he was argumentative and did not even try to help or show any consideration. I wish I had done more research and read reviews before dealing with Hairmax. I regret my order but I want to warn any other potential customers to take it from me they RIP you off and once they get your money they evade your calls and dismiss you. You are left to fend for yourself. There are plenty of reputable hair solution companies avoid Hairmax, you will be disappointed , I am now left to fend for myself and I actually found a better company but it's too late I can't return the product because I would pay through the nose to ship it back from Canada to the US. Stay clear of Hairmax, you will regret being taken in. Also with the discount I paid $630.00 US funds and they put on the customs declaration that the item is 1067.00. It is no wonder the duty was $157.00 C.O.D. What a rip off and the company still shirks their responsibility to the customer. Remember without the customer your product doesn't get bought. My opinion of this company is now worse than previously stated. If I am able to help other customers avoid Hairmax company or be ripped off, then I've saved other customers from making the same big mistake I did. Buyer beware, this company will scam you and then when you have a problem with the product, they ghost you!!!!!!
2024年1月2日
自発的なレビュー
Hairmax からの回答
Hello Pavlina,
I'm sorry to hear about your experience with our supervisor. We sincerely apologize for the frustration and disappointment you encountered while seeking assistance. We strive to provide exceptional customer service, and it's disheartening to hear that we fell short of meeting your expectations.
Regarding your request for additional discounts to offset the import costs, please note that we already discounted -$239.70 on the initial order. Import costs are determined by the Canadian Federal GST of 5%, known as VAT, and unfortunately, we are unable to control these costs.
VAT in Canada applies to most goods and services, with exemptions for specific categories like health, medical and dental services, legal aid services, long-term residential rentals, music lessons, and some child care services.
If there's anything specific we can do to assist you now or if you have further details to share, please don't hesitate to reach out.
Your feedback is genuinely appreciated as it helps us improve our services and ensures a better experience for all our customers.
Excellent customer service
Excellent customer service as I learn how to use the LaserBand. Had several questions and Emily didn’t miss a beat. I feel much more comfortable using it now.
2024年1月8日
自発的なレビュー
Hairmax からの回答
Thank you for the glowing 5-star review it is wonderful to hear about your positive experience with the customer service team, especially Emmily, at Hairmax. If you ever need further assistance, we're here to help.
Extremely pleased!
My Husband has been using the Hairmax appliance for one year as directed and is extremely pleased with the results of hair growth. He has worn hats when going out for many years and has recently felt confident enough to go out without one!
2024年1月7日
自発的なレビュー
Hairmax からの回答
Hello Ashley,
That's fantastic news! It's wonderful to hear that your husband has experienced such positive results with the Hairmax appliance. Regaining that confidence to go out without a hat after using it for a year must feel incredibly rewarding. It sounds like the Hairmax has made a real difference for him, and that's always a fantastic outcome. If you have any more success stories or questions, feel free to share.
Thank you Hairmax!!
The customer service representative was well spoken and very helpful. He was patient and was able to help me with my problem. I was very satisfied with my experience
2024年1月5日
自発的なレビュー
Hairmax からの回答
Hello Nick,
That's great to hear! Excellent customer service can truly make all the difference. I'm glad to know that the representative was able to assist you effectively and patiently. If there's anything else we can do to enhance your experience or if you have any more questions in the future, please don't hesitate to reach out.
Your satisfaction is our priority
Happy with Hairmax
I spoke with Emmily and she was so helpful. She explained best way to benefit from my Hairmax device. I was using everyday and recommended every other day for best results. Also device will not overcharge.
Very pleasant and very knowledgable. I look forward to seeing results.
2024年1月5日
自発的なレビュー
Hairmax からの回答
Hello Anna,
It's wonderful to hear about your positive experience with Emmily! I'm delighted that she was able to provide you with helpful guidance on maximizing the benefits of your Hairmax device. Understanding the ideal usage frequency and how the device operates is crucial for optimal results, and it's fantastic that Emmily could clarify those details for you. Here's to hoping for great results with your Hairmax—wishing you all the best on your journey! If you have any more questions or need further assistance, feel free to get in touch anytime.
So far so good...I like the ease of the Laser comb, and Customer service was very knowledgeable and pleasant in addressing my questions and concerns
The Laser comb I ordered came well packaged in a timely manner. Set up and getting started was easy. I initially had concerns that the treatment might not be a sustainable routine for me, it has proven to be quite easy to keep up with time wise as well as ease. Customer service and support representative was very pleasant and helpful in addressing all my questions and concerns. The customer service representative had a deep knowledge of not only the Laser devices but, the hair care and scalp products as well.
2024年1月1日
自発的なレビュー
Hairmax からの回答
Thank you for the 5-star review! I'm glad to hear that you're satisfied with the assistance. If there's anything specific you'd like to discuss or ask about, feel free to let me know. We are here to help!
AVOID AT ALL COSTS!!!
AVOID AT ALL COSTS!!!!
I would give them a zero if I could- I ordered a device as a gift, I waited awhile and got in touch saying they are looking into what courier is saying (DPD) were so nicevover emails telling me they would sort everything out only to find several emails later they are closing the case (after taking almost £300!!) as DPD have lied to them and said that they have delivered!!! They sent me proof of delivery of the label on the box - no surroundings not being handed over to anyone, not even by a door!!! I wish I had researched more before going ahead with such a unprofessional company- the service has been appalling and now im in such a pickle trying to retrieve my hard earned money!!!
2024年1月2日
自発的なレビュー
Hairmax からの回答
Dear Customer,
Thank you for sharing the following information. We regret to inform you that we are unable to determine the import costs for packages shipped internationally. Should you wish to return the unit for a refund, please contact our import department to refuse the package and arrange for return shipping payment. Once your package is collected, a full refund, will be issued back to your original method of payment. Please note that shipping cost are non refundable.
Hairmax customer service group is tops
The customer service group, especially Emmily, came through again when I forgot to bring along the batteries to my Hairmax laser cap. They expedited shipping and were extremely helpful. Would recommend Hairmax and their team to anyone.
2023年12月19日
自発的なレビュー
Hairmax からの回答
Thank you for sharing your feedback and recommending Hairmax and their dedicated team. If you have any more questions or need further assistance, feel free to reach out—they're always here to help.
Amazing customer service experience!
I just purchased a HM laser 82 and called to activate my warranty. Miss Emmily G. was amazing! She did it so quickly and easily explained where to find that serial number she needed. I also asked her recommendations how to use the device and also more questions about hair growth l had and she was so nice & kind to answer it all. Also I’m thinking to get that hair growth activator she told me about. Emmily G. shared her experience with me regarding this device which gave me more inspiration to follow all the instructions. I’m so grateful 🥹 Customer service was incredible! And l had 0 time to wait till I was connected to her. I wish bank support was as good as yours HM team! Thank you 😊
2023年12月12日
自発的なレビュー
Hairmax からの回答
That's fantastic to hear! Emmily is truly a gem in our team, and we're thrilled she could assist you promptly and effectively. Providing not just warranty activation but also valuable insights and recommendations showcases her dedication to ensuring customers get the most out of their purchase. We're delighted that your experience with our customer service exceeded expectations. Your kind words inspire us to continue delivering exceptional support. Should you need further assistance or have more questions down the road, don't hesitate to reach out. Thank you for choosing hairmax—we truly appreciate your support
Emmily was my contact person
Emmily was my contact person. She made the experience easy and I was impressed with her professionalism. Thank you so much for your help. I highly recommend both your product and your customer service. 5 stars is not high enough.
2023年12月13日
自発的なレビュー
Hairmax からの回答
Thank you for your fantastic feedback! Emmily is truly exceptional in ensuring a smooth and hassle-free experience. We're thrilled to hear that her professionalism left such a positive impression on you. Your recommendation means a lot to us! We aim to exceed expectations, and your kind words inspire us to continue delivering top-notch service. If there's anything else we can assist you with, please feel free to reach out. We appreciate your support
Josh was very straightforward and…
Josh was very straightforward and honest in helping me
He knew exactly what to do and did so effectively amd efficiently
2023年12月12日
自発的なレビュー
Hairmax からの回答
Thank you so much for your kind words! Josh takes pride in providing straightforward and honest assistance, ensuring that every step is clear and efficient. We're thrilled to hear that he was able to address your needs effectively. If you have any further questions or require assistance in the future, please don't hesitate to reach out. We're here to help
Ultima 9
My review about Ultima 9 I am very glad that I bought this comb. I read a lot of very positive reviews and also decided that I needed it. After a while I will write about the results
2023年12月11日
自発的なレビュー
Hairmax からの回答
Hello Viktoriia,
That's fantastic to hear! Thank you for sharing your initial thoughts about the Ultima 9 comb. It's great to know that you're optimistic and looking forward to experiencing its results. We're excited for your journey and can't wait to hear about your experience with it. If you ever need tips or assistance along the way, feel free to reach out. Here's to positive results and healthier hair!
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