Carlos at Customer Care is an asset to HM... he is aware of your loyalty to his company and strives to achieve a win-win outcome. I have purchased 4 different products over the years and I believe i... ãã£ãšèŠã
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I had a great customer service experience. I spoke with a gentleman who helped me open a warranty claim, and the process was incredible easy. He also provided a UPS label so I could send my laser devi... ãã£ãšèŠã
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I recently spoke with Carlos and he was extremely knowledgeable and very easy to speak with. I was not initially planning to purchase a laser device, but after our conversation, I will definitely purc... ãã£ãšèŠã
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Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. âWe understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
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1040 Holland Drive, 33487, Boca Raton, ç±³åœ
- 561-417-0200
- info@hairmax.com
- hairmax.com
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Out of Warranty Repair Service is TERRIBLE
I bought a Hairmax 272. After owning and using it for a year, it stopped working properly. Coincidentally enough, it stopped working about 1 month after the warranty expired. In order to have a longer warranty you have to register the product, which I did not do. In my opinion, this a tactic that companies use in order to look good by offering a free extended warranty, while also not doing it with everyone since some people will forget to do it in time. If they really wanted to give everyone an extended warranty, they would just give it, no strings attached.
So I sent in the device. I was told prior to sending it in that most repairs do not exceed $150.
I've been very busy lately and finally called them back after they left a voicemail. I was asked if the device case had gotten wet. Keep in mind, they only asked about the case. Weaseling out of repairs by using "water damage" as an excuse is something Apple has done many times, maybe Hairmax took some lessons from Apple...
I had cleaned the carrying case weeks before sending the device in for repairs, but after the device had stopped working because it was a little dirty and I didn't want to send it in dirty.
One thing to note is that, in the manual itself, you are advised to clean off the Cap with a damp towel to keep it clean (maybe so the lasers are not blocked by dirt?). Also, the lasers themselves are encased in silcon and plastic. They are protected from water.
The tech support individual did not say what was wrong with the device. For all I know, they may not know. They may not have even checked. They may just be trying to get out of repairing something.
The solution they offered me was to sell me a refurbished unit for $600. In my experience, refurbished electronics are often poorly repaired and don't last. Then they asked me what to do with my unit.
-So they don't tell me what is wrong with my unit.
-They will not repair my unit for me.
-They will only send me a refurbished unit.
-And they don't automatically tell me they will send mine back.
I'm not a detective, but why do I feel like the repair for my unit might be very simple and they are trying to scam me? My unit was supposed to last for 10-15 years but stopped after 1 year, how long will this refurbished unit last?
I will not do business with Hairmax again. I do not recommend that anyone does, but if you must, just be careful and be prepared for the possibility of buying another new device (or refurbished device) if yours stops working.
Instead of Hairmax I will be going with a panel from Hooga, a company that (at least on their website) claims to offer a 3 year warranty and it only requires you to buy one of their products, no additional registration required. My old Hooga device still works fine after about 4 years of ownership, unlike the Hairmax.
Goodbye Hairmax, you were a waste of $1,500 dollars + shipping for no repairs!
2024幎3æ20æ¥
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Hairmax ããã®åç
Dear Ross,
Thank you for taking the time to share your experience.
I understand your frustration, especially when a beloved product like the Hairmax 272 doesn't meet expectations.
While I can't alter the past, I genuinely appreciate your feedback as it offers valuable insights into areas where we can improve our services. Your observation about the warranty registration process is duly noted, and I'll be sure to pass it along to our team for consideration.
Regarding your repair experience, I'm truly sorry for any inconvenience caused. We aim to provide transparent and efficient support, and it's disheartening to hear that we fell short of your expectations. Rest assured, I'll ensure your feedback reaches the appropriate department for further review and improvement.
As for the refurbished unit offer, I understand your apprehension. Our intention is always to provide reliable solutions, and it's regrettable if this option didn't align with your expectations.
It's disappointing to lose you as a customer, but I respect your decision.
Thank you again for sharing your feedback, Ross. Should you ever reconsider, please don't hesitate to reach out.
Warm regards,
Hairmax
Outstanding Customer Service
It is unusual for a service team to go above and beyond when calling on a warranty, yet this is exactly what this company did. Not only did they listen to my concerns and immediately issue a label for my return/replacement, the service tech took the time to explain how this issue happens and how to avoid in the future! What a great experience. I highly recommend this company.
2024幎3æ12æ¥
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Hairmax ããã®åç
Hello CB,
It's truly heartening to hear about your outstanding experience with our service team! Providing exceptional customer service, especially when it comes to warranty claims, is something we take great pride in. We're thrilled that our team not only addressed your concerns promptly but also took the extra step to explain the issue and provide guidance for the future.
Have a Hairmax Day!
Emily was kind and helpful!
2024幎3æ11æ¥
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Hairmax ããã®åç
Hello Jeanne,
it's wonderful to hear that Emily was kind and helpful! Providing excellent customer service with kindness and helpfulness is truly commendable. It's evident that Emily values customer satisfaction and goes above and beyond to assist others. Customers like you are the cornerstone of our business, and we appreciate your feedback. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Hairmax.
Very Impressed With Support So Far
Emmily was so kind and thorough with all of my questions and concerns upon first receiving my laserband and hairmax products. She was compassionate and patient and supportive, answered all of my questions, shared her own success story with me and gave me instructions on how to proceed as well as an idea of what to expect going forward. Very impressed so far with Hairmax. Hoping for promising results!
2024幎3æ6æ¥
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Hairmax ããã®åç
Dear Customer,
It's wonderful to hear about your positive experience with Emmily and the support you've received from Hairmax! Compassion, patience, and thoroughness are invaluable qualities when addressing customers' questions and concerns, especially when it comes to products like laserband and hair care. It's great that Emmily provided clear instructions and set expectations for what to expect going forward. Thank you for sharing your feedback, and we're excited for you to see promising results with Hairmax. If you have any more questions or need further assistance along the way, Emmily and the team will be here to support you every step of the journey!
Great customer support
Emmily has helped me buy back up equipment and has answered every question I answered, some of which were complicated questions. She's great at her work and is super easy to work with.
2024幎3æ7æ¥
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Hairmax ããã®åç
Hello David,
It's fantastic to hear about your positive experience with Emmily at Hairmax! Providing assistance with purchasing backup equipment and answering complicated questions demonstrates her dedication and expertise. It's wonderful that she made the process easy for you and was a pleasure to work with. Thank you for sharing your feedback, and it's clear that Emmily excels in her role. If you ever have more questions or need further assistance, she and the team at Hairmax will be here to help!
Very professional and was knowledgeableâŠ
Very professional and was knowledgeable about my problem. And walked me thru the website to order a part that had to be replaced. Hats on to Hairmax to hire and retain Agents who are able to get the job done!!!
2024幎3æ8æ¥
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Hairmax ããã®åç
Hello Wanda,
It's fantastic to hear about your positive experience with the Hairmax support team! Being professional and knowledgeable, as well as guiding you through the process of ordering a replacement part, shows their commitment to excellent service. It's clear that Hairmax values hiring and retaining agents who are capable of efficiently assisting customers. Thank you for sharing your feedback, and if you have any more questions or need further assistance, don't hesitate to reach out. The team at Hairmax is here to help!
Have a Hairmax Day!
My experience with Hairmax has beenâŠAMAZING
My experience with Hairmax has been awesome. I spoke to Emily and she was so helpful with all my questions. She was patient and took her time explaining to me about Hairmax. She gave me all the options that were available to me for my purchase.
Emily shared that she uses the product and answered all my questions about my concerns. She offered to answer any questions-anytime. She gave me her phone extension and said to call anytime for any concerns or questions. She was so helpful, caring, and friendly.
2024幎2æ11æ¥
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Hairmax ããã®åç
Hello Vickie,
Thank you for taking the time to share your fantastic experience with Hairmax! It's truly heartening to hear that Emily provided you with such outstanding support and guidance throughout your journey with us.
Emily's dedication to ensuring that all your questions were answered and that you were fully informed about Hairmax reflects our commitment to exceptional customer service. We're delighted that she could provide you with all the available options and take the time to explain them thoroughly.
Thank you once again for choosing Hairmax, and please don't hesitate to reach out if you need any further assistance. We're here to help, just like Emily.
Warm regards,
Hairmax
Excellent Affiliate Program & Top Notch Customer Service
I cannot express enough how impressed I am with the outstanding customer service provided by Emmily and Christina at Hairmax. They have gone above and beyond to ensure the customer experience is nothing short of exceptional.
My client recently reached out to Christina regarding his LaserComb order. It was Friday afternoon in Los Angeles, so with the time zone difference he did not expect answers until after the weekend. Christina responded within minutes and quickly resolved his issue. He was blown away; he told me he could not recall the last time he received such great service.
As an affiliate partner, I am deeply passionate about what I promote, and the Hairmax laser devices exceed all expectations. The quality, effectiveness, and value have made it easy for me to stand behind the brand and confidently recommend it to others.
For me, what truly sets Hairmax a cut above is their remarkable affiliate program. Emmily has taken the lead in guiding me through the process, offering invaluable support every step of the way. I am impressed by her responsiveness, professionalism, and genuine care for her affiliates. It's evident that Hairmax values its affiliates as integral members of their team. Time and again, Emmily makes me feel like family.
Emmily and Christina have set a gold standard for customer service and affiliate support that other companies should strive to match. If you're considering becoming an affiliate or trying out their products, I wholeheartedly encourage you to do so. You won't be disappointed.
2024幎2æ26æ¥
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Hairmax ããã®åç
Hello Linda,
Thank you immensely for sharing your amazing experience with Hairmax! It's wonderful to hear that Emily provided you with such exceptional service and support during your interaction with us.
We deeply value the importance of providing personalized assistance to our customers, and it's clear that Emily went above and beyond to ensure all your questions were answered and that you felt confident in your purchase decision.
Your feedback is incredibly motivating for us as we continuously strive to deliver outstanding customer service. Emily's dedication to addressing your concerns with patience, care, and friendliness truly reflects the values we uphold here at Hairmax.
Please know that Emily's offer to be available for any further questions or concerns stands true. Feel free to reach out to her anytime, and she'll be more than happy to assist you.
Thank you once again for choosing Hairmax. We are truly grateful for your support and look forward to serving you again in the future.
Warm regards,
Hairmax
EMILY IS A GEM!
Emily is such a geniune, kind human being. Not to mention incredibly knoweledgable about the product and the hair growth cycle. She really helped calm me down which is such a gift during this stressful time!!
2024幎2æ13æ¥
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Hairmax ããã®åç
Dear kate,
It's heartwarming to hear about your positive experience with Emily at Hairmax! Genuine kindness coupled with deep product knowledge can truly make a difference, especially during stressful times. It's wonderful that Emily was able to provide you with such valuable assistance and help alleviate your concerns. Thank you for sharing your feedback, and it's clear that Emily is a gem at Hairmax. If you ever need further support or have more questions, don't hesitate to reach out â Emily and the team are here to help
Great experience!
My customer service rep was professional, knowledgeable and engaging all at the same time
2024幎2æ2æ¥
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Hairmax ããã®åç
Dear Customer,
Thank you for recognizing our customer service rep's professionalism, knowledge, and engagement. We're committed to providing exceptional service and are here to assist you whenever needed.
Best regards,
hairmax
Excellent product for fine hair
My hair stylist recommended your products and I love them! After 6 weeks of use, I can feel my hair denser. Moreover, I completed my last round of TED in November and it's definitely helping the hair growth. The rep at the spa can feel a difference in the texture of my hair as well. Thank you!
Wendy
2024幎2æ1æ¥
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Hairmax ããã®åç
Dear valued customer,
We're thrilled that your hair stylist recommended our products, and after 6 weeks of use, you're experiencing denser hair. Thank you for choosing our products, and we're here to assist you further on your hair care journey.
Best regards,
hairmax
Great customer service and support
Josh Soto the customer service technician was very helpful in assisting me with the controller device of my hair max system. Great customer service. Thanks for the support.
2024幎2æ2æ¥
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Hairmax ããã®åç
Dear Customer,
We appreciate your feedback regarding your recent interaction with Josh Soto, our customer service Agent. It's fantastic to hear that Josh was very helpful in assisting you with the controller device for your HairMax system. We strive to provide great customer service, and your positive experience reaffirms our commitment to excellence. Thank you for acknowledging the support, and if you have any further inquiries or require assistance, feel free to reach out. We're here to help!
Best regards,
hairmax
Very Helpful
The representative Josh helped me, and he was very friendly and efficient. I appreciate the service I received, and I am more likely to recommend HairMax because of it. Thank you!
2024幎1æ31æ¥
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Hairmax ããã®åç
Dear Customer,
Thank you for sharing your positive experience with our customer service. We're delighted to have met your expectations. Your recommendation is highly appreciated, and we look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
hairmax
Emily is an outstanding representive of Hairmax
Emily was professional, gracious, sincere. She uses the product and therefore, this added credibility. Her suggestions were supportive and resolved my concerns. She clearly has a positive experience with Hairmax and is happy to be a spokesperson. Hairmax is fortunate to have her!! Our conversation was a pleasure.
2024幎1æ26æ¥
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Hairmax ããã®åç
Hello Marsha,
It's wonderful to hear about your positive experience with Emily at Hairmax! Professionalism, graciousness, and sincerity are certainly qualities that make customer interactions memorable. It's also great to know that she uses the product, adding a personal touch and credibility to her recommendations. Your feedback about her positive experience with Hairmax and your pleasant conversation speaks volumes. Thank you for sharing your experience.
Fantastic Customer Service!
WOW! Beyond impressed. First of all, this company has a phone number, a short wait time and the loveliest, well informed and helpful rep ever! Emmily G was delightful and extremely knowledgeable and helpful. This is very hard to find today. I am a customer for life.
2024幎1æ25æ¥
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Hairmax ããã®åç
Hello Rita,
What an amazing testimonial! It's fantastic to hear about your exceptional experience with the customer service team, especially with Emmily. It's indeed rare to find such a combination of a short wait time, knowledgeable assistance, and a delightful representative. Thank you for taking the time to share your positive feedback, and we're delighted to have you as a customer for life. If you ever have more questions or need assistance, Emmily and the team will be here for you!
I've been using Hairmax for 2 years andâŠ
I've been using Hairmax for 2 years and I've def felt improvements.
2024幎1æ25æ¥
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Hairmax ããã®åç
That's fantastic to hear! It's wonderful that you've experienced improvements over the two years of using Hairmax. Consistency often plays a crucial role in such treatments. If you have any specific insights or tips from your experience that you'd like to share, it could be valuable for others considering similar approaches. If you have any questions or if there's anything else you'd like to know or discuss, feel free to let me know.
Josh was phenomenal
Josh was phenomenal. Helped with everything. Answered my questions.
Thank you, Josh and Hairmax
2024幎1æ24æ¥
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Hairmax ããã®åç
It's fantastic to hear about your positive experience with Josh at Hairmax! We're thrilled that he provided phenomenal assistance, answered your questions, and ensured you had a great experience. Thank you for taking the time to share your feedback. If you ever have more questions or need further assistance, Josh and the entire Hairmax team are here for you!
Emily was very nice and helpful,easy toâŠ
Emily was very nice and helpful,easy to understand as she spoke in a clear loud voice greatly appreciated
2024幎1æ22æ¥
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Hairmax ããã®åç
Thank you for sharing your positive feedback about Emily's assistance! We're glad to hear that she was very nice, helpful, and easy to understand. Providing excellent customer service is important to us, and we appreciate your recognition of Emily's efforts.
Great hair growth products & tools
I have been using the Hairmax Laser Comb since March 2023 along with Hairmax Acceler8. After about 6 weeks I saw the beginning of hair growth. I am very pleased overall with my hair growth in the past 10 months. My hair is thicker, fuller, and in great condition. I use Accerler8 even when not using my comb. I would call it a lightweight serum for your scalp that is not greasy and doesn't weigh the hair down. I continue to use both and will do so into the future. I was skeptical at first, but it definitely worked on me.
2024幎1æ15æ¥
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Hairmax ããã®åç
Thank you for sharing your positive experience with the HairMax Laser Comb and HairMax Acceler8! We're thrilled to hear about the significant improvement in your hair growth over the past 10 months. It's fantastic that you've noticed thicker, fuller hair in great condition.
We appreciate your feedback and are pleased to know that you found HairMax Acceler8 to be a lightweight and non-greasy serum for your scalp, enhancing your overall experience. It's always rewarding to hear success stories, especially from those who were initially skeptical.
If you have any more feedback or if there's anything else we can assist you with, feel free to reach out. We're grateful for your trust in HairMax and are delighted to be a part of your journey to healthier, fuller hair. Wishing you continued success!
Emily was great
Emily was great. She provided helpful info with professional and courteous customer service .
I was really glad that I called as I really appreciated Emily telling me about the repeat customer discount.
Sincerely,
Lisa Kauffman
2024幎1æ12æ¥
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Hairmax ããã®åç
Thank you, Lisa, for taking the time to share your positive experience with Emily! We're delighted to hear that she provided you with helpful information and delivered professional and courteous customer service. It's fantastic that you found value in Emily's assistance and that she informed you about the repeat customer discount.
We appreciate your feedback, and if you ever have more questions or need further assistance, don't hesitate to reach out. We value your continued support, and we look forward to serving you in the future.
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