Hajj Nusuk レビュー 

Glitchy, random, unpredictable; kept crashing, randomly logging me out; interminable, unchanging wait times, with no explanation. Behaved differently on different platforms/browsers/devices. Impossible to use (despite their self-congratulatory comments on their no-posting-by-others X account), but way too easy to hack. If they worked for Amazon or Ticketmaster, they’d all have been fired.

The whole thing is a terrible idea, designed only to monopolize everything about Hajj—not to serve pilgrims. They need to get rid of it, go back to a lottery system, and let local tour agencies do what they’re good at (serving pilgrims)—‘cuz Nusuk sure isn’t.

Terrible experience using this non functional site Nusuk Hajj. The site cannot handle the load. The process is chaotic. I spent all day Wednesday trying to book a hajj package I had previously configured and the site could not process the reservation when I finally logged on after hours. But amazingly the site was able to charge the top up amount needed to complete the custom flight purchase ( because all package flights were taken). The site should only complete the top up transaction if the purchase goes through but if it does not then the money for the top up should be released back. When I tried to log back after the site logged me off after half an hour of saying processing, I could not reserve any other package because site kept saying their is a booking on this account. This site needs to be rebuilt and properly tested before it is launched. Please return to having the travel agents do the bookings for the pilgrims and save us all this agony and waste of money. Also why is their a VAT when we try to get our money back if no package was purchased? This is unethical and not fair.
KSA has managed to make a holy experience a nightmare

Plateforme incompétente, service nul vraiment . Honteux ,acheter une maison est plus simple et rapide que leur voyage,cela est fait pour faire renoncer les pelerins d accomplir leurs pèlerinages . Honte à vous, soyez maudit

The idea of the Nusuk platform is brilliant. However, we did not expect the Nusuk 'to blackout on the first night after it allowed people to buy their packages. Only a handful of individuals managed to secure their packages, leaving many unable to complete their payments. There are severe technical issues on the platform.

Why not keep the Nusuk Hajj platform as an optional choice? Allowing users the flexibility to opt for either the Nusuk platform or the traditional process could be a more inclusive approach for now.

I’m disgusted at how Nusuk is handling Hajj. If you’re unable to handle Hajj booking then let travel agencies do the job. They’re ripping off people and using this platform to make more money off of people that work years to save for this spiritual once in a life time trip. waited yesterday more than 10 hour in queue but couldn’t login until all packages were gone. They demand all the money be paid upfront and at the same time they overbook all hotels at %300.

This is was truly one of the worst experiences in my life and in the lives of millions of pilgrims looking to complete their pillar of Hajj. I can't begin to list the problems with this website. From waiting like sheep for hours to logon, to site continuously crashing, confusing information, package, flights and hotel mix-ups to errors upon errors on the portal and last but not certainly the least, the inability to handle the traffic knowing well in advance the demand flow. What an absolute disaster! How about go back to the old system that worked perfectly fine and allow the travel agencies to handle it instead of being power and money hungry and ruining the lives of millions of Muslims. This I am sure that they will be held accountable to Allah for, but I do not think they worry about the consequences of their actions.

Useless platform. Was the purpose of Nusuk meant to simplify the booking process for pilgrims? This platform is so many steps behind. The whole process is shocking. My journey so far = Registered added personal details passport info etc then have to wait for packages to be released. Once released have to choose package and top up ewallet but no option to actually purchase. When the purchsase option becomes available unable to get on site due to traffic of everyone trying to get in at the same time. Then finally get in the chosen package is no longer available and to add insult to injury after all that hard work and effort to get my money that I topped up on ewallet back they charge a fee 1.5% so if a package costs approx 20K they have pocketed £300...This is unacceptable!!

No one on the face of this earth would invest in something that costs their entire life savings without knowing if what you're paying for will "come through". Except for the Muslim wanting to do Hajj, that is, and Saudis have taken advantage of that.

Nusuk is 💩.

It was easier to go to Hajj prior to Nusuk and it's incredibly ill created website with constant glitches, problems. With all of the wealth that Saudi Arabia has, they can't hire someone competent to create a website that actually works? Look at websites that receive a heavy daily flow - FedEx, USPS. Do their websites just shut down when there are million of users?
No.
A simple lottery system will prevent every Muslim on earth from assuming that they're going to Hajj this year, now just to have their money stuck and waiting on refunds.
Saudis wake up. You have won the award of the most despised country.

If you can't do a job well, let the travel agents take care of it.

When God created humans, Saudis of today did not get in the "smart people" line and instead ran to the "corrupted" line.

One of the most perfect examples of software development failures we have ever seen in this advanced Era in the IT Industry. Whomever developed this platform doesn't have any, literally any idea about cloud scale out for global systems running into the cloud. I just wonder how a kingdomship Hajj Ministry, put its efforts and money into a very lousy platform to serve a global community. It's not even prime time, let alone it has a very unstable financial module which is so inconsistent (everytime you try to topup the eWallet it behaves differently). Thr entire development team must be fired. This platform can be up and running in no time globally like any travel system that exists out there. But KSA ministry of Hajj decided to take a route that's not at all scalable for some reason. Either contractual behind the curtains business, or someone knows someone somewhere and decided to force this software development to be handed over to a failure outcome.

I thought I was the only one being stressed with this website, I have register and added my husband who have UK passport but we trying to book from Ireland they keep asking for resident permit, if i say no for residentid they kept rejecting his application sayi so many thingsthat doesn't make sense at all. I emailed them so many time but not helpful and now same email kept coming back.

Really it shouldn't be this hard to book

Horrendous platform!!!!! . They should be ashamed. Incompetent and weak software designed by 3rd rate engineers. This makes Hajj a burden instead of a pleasure. SCRAP Nusuk please.

I was fortunate enough to finally make a booking for Rawda EVENTUALLY. The system is rubbish and really let's people down. The staff on site are rude as hell and nobody wants to help. They separate children from their parents and shove disabled people around like we are not human. Saudi needs to get their act together and teach their people on how to provide customer service. What a shambles.

Tried to book Rawdah though the app and it’s totally unworkable. They release appointments daily every half hour for a couple of minutes. The appointments released are always in red so ‘heavy crowd’. If you manage to click on a red slot and it doesn’t flag ‘There is no capacity’, you’ll be asked to verify via word captcha which is impossible to get right because you can’t distinguish some of the letters from small case and upper case. The amount of time wasted trying to secure an appointment is not only a full time job but soul destroying.

Please do better. So many people will only get one opportunity to visit, the aim should be to make it easy for all and for you to experience Makkah and Madinah to it’s fullest.

Nusuk do not answer your questions. They are very rude and disrespectful, unprofessional. Im sick of them.

Nusuk platform is very unstable and uncapable to store profiles and providing service. The Server often goes down and can’t recover saved profile. My profile just disappeared and the support team not teling me the trouth.

Worst company i have dealt with, DO NOT USE. Been 4 months and i am still waiting for my refund, customer advisers speak poor English and cant understand what you say, all they say is to email and make a ticket which i have done 50+ times, nightmare of a company

Don't use this platform to book for Hajj. They're a bunch of scammers who haven't refunded my money that I sent them for hajj. They keep saying oh we're working tirelessly to return your money. It's been 4 months and haven't received a dollar back. I've called them many many times and emailed me over 100 times and they keep saying the same garbage boiler plate message that they use on everyone.

I was bit upset about not able to log into my account, as soon as I contacted customer service, my app issues were sorted very quickly.
Happy to get booking in Rawdah.
May Allah bless my brothers and sisters who have a such a wonderful job in the world.

Nightmare app. Designed to ruin your once in a lifetime trip to Madinah. And for the millions of old people who don't know how to turn on a smartphone, forget about navigate this (slow, error ridden) combination of bloated bureaucracy and draconian gatekeeping app. Well you can see them literally crying at the gate.

Nusuk Hajj platform is portal intended to serve Muslims in Americas Australia and Europe who want to perform pilgrimage which it’s going to take place late June this year. It used to be through local travel agencies in those countries. The whole process is very poorly organized and very stressful. For instance, if you want to navigate through available packages and selected one that might work for you it won’t go through simply because it is not available anymore. No timeline when the packages will be released. You need to spend so many hours every day for a week or two to secure a package if you were lucky. Definitely the packages are overpriced.