I did an online order - Large pamper pack, chocolates and Prosecco. I took my time perusing all the choices and adding extras. I found the ordering and payment very easy, discount applied no problem... もっと見る
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DO NOT USE THIS COMPANY: We wanted to send a Hamper to a loved one in Perth. Their website stated next day delivery - guess what they are in Melbourne so it took several days to arrive. We bought seve... もっと見る
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The hamper was very much appreciated by the recipient. She loved everything in it. We had a bit of a delay but the company and Rajith of the courier company made sure the she got her hamper befor... もっと見る
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I have used Hampers Galore several times. Happy with the products in the Hampers. Recently ordered a hamper for my Mother in Law's 95th birthday. Selected the delivery date to be her actual birthday... もっと見る
企業が回答しました
企業情報
Hampers Galore について
当該企業による記述
Making Moments Memorable
Whether it’s for a loved one’s Birthday, an Anniversary, just to say Thank You or any Special Occasion, our wide range of gourmet Australian gift hampers are designed to delight and surprise!
Choose from our wide range of fine wines, gourmet foods, indulgent chocolates, beer and cider, whisky, our vegan and organic items, and many other exciting products, with next day delivery Australia wide.
At Hampers Galore, we have new additions being constantly added to our range of scrumptious delights. We love creating gifting ideas to suit your every need! You can even Create Your Own Hampers and personalise items!
Make sure you ride the polar express to our Christmas Gifts section dedicated to helping you spread joy amongst your loved ones in new, fun, and exciting ways. Or if you’re looking to thank your employees and clients to show them their cherished, stop by our Corporate Gifting section!
Shop through our range of Christmas gifts, gifts for him, gifts for her, gift hampers and corporate gift boxes. Our Australian gift hampers are the gift idea you are looking for! Take a look through our online store and discover new ways of gifting!
VISIT US TODAY
連絡先
28 Volt Circuit, Dandenong South, 3175, Melbourne, オーストラリア
- 1300 459 569
- customerservice@hampersgalore.com.au
- hampersgalore.com.au
3.6
まあまあ
2236件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 95％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fraudulently took payment for express delivery that took an extra week to arrive.
The item that I paid for was not delivered on time. I chose to pay for express delivery however it was not delivered in time for the birthday.
Instead it was delivered more than a week late.
Completely unacceptable, and when I reached out to the company they have no accepted any responsibility for it.
Avoid this company at all costs, they need to be investigated.
UPDATE: not at all happy with the comment made about my feedback being appreciated and valuable. You literally do nothing to rectify the issues including denying my request for a refund of the delivery costs. Ridiculous.
2024年12月24日
Hampers Galore からの回答
Hi Trish,
We sincerely apologise for the disappointment and inconvenience caused by the delay in delivering your order. We understand the frustration of having a gift arrive late, especially for such an important occasion.
We strive to ensure timely delivery and regret that we fell short in your case. While we rely on external couriers for delivery, we accept that your experience was not up to our usual standards, and we will investigate this matter further to avoid similar issues in the future.
Thank you for bringing this to our attention, and we truly appreciate your feedback as it helps us improve.
Kind regards,
The Hampers Galore Team
Attention to detail and website need improvement.
The website is no good. It really needs improvement. I struggled to personalise my order and when I finally typed the text I wanted printed on the candle, it wasn’t done. Or it didn’t go through properly because of the crappy website. Additionally, I got a thank you card addition to the hamper, and the card was already sealed inside an envelope. How am I supposed to write on the card if it’s sealed in the envelope? They need to pay more attention to detail and improve their website. It’s not cheap either, so I expect a better website experience and more attention to detail for what I ask for. There are better hamper companies out there.
2025年1月6日
Hampers Galore からの回答
Hi Sarah,
Thank you for your feedback. We sincerely apologise for the challenges you faced with our website and the issues with your order. We’re working to improve the website for a better experience and will address the oversight with the thank-you card to prevent it from happening again.
We value your support and hope to provide a better experience in the future. Please let us know if there’s anything we can assist with.
Kind regards,
The Hampers Galore Team
Always come through even in the most…
Always come through even in the most busy periods. Products are all high quality and look amazing. So easy when your in another country
2024年12月23日
Hampers Galore からの回答
Hi Yvonne,
Thank you for your kind words! We're so pleased to hear that our service and products have consistently met your expectations, even during busy periods. It’s our goal to make the process as seamless as possible, especially for customers ordering from another country.
We’re grateful for your continued support and look forward to helping you create more special moments in the future!
Warm regards,
The Hampers Galore Team
Disaster of an experience
Disaster of an experience. Despite ordering and calling the hamper was not delivered as requested. This was a Christmas gift that was never received. Still awaiting a refund
2024年12月18日
Hampers Galore からの回答
Hi,
We sincerely apologise for the inconvenience caused by the non-delivery of your Christmas gift and for the delay in processing your refund. Your experience does not reflect our usual standards, and we deeply regret the frustration caused.
We have prioritised your inquiry and will ensure this matter is attended to promptly. Please rest assured that we are working to resolve this for you as quickly as possible.
Thank you for your understanding, and we appreciate your patience.
Kind regards,
The Hampers Galore Team
Delivery on the expected day
Delivery on the expected day - amazing service. And hamper very well received from our birthday boy!!
2025年1月4日
Hampers Galore からの回答
Hi Gail,
Thank you for taking the time to share your wonderful feedback! We’re delighted to hear that the hamper was delivered on time and well received by the birthday boy—it’s always our goal to make every occasion special.
We truly appreciate your support and look forward to assisting you with future orders!
Kind regards,
The Hampers Galore Team
The hampers were good still missing 4 hampers
The hampers were good, but I only got half (4/8 hampers) of my order and have not received the other 4 hampers to date.
No one has responded or compensated for this loss.
2024年12月16日
Hampers Galore からの回答
Hi Ruth,
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience caused by the missing hampers. Rest assured, we will promptly attend to this matter and investigate the situation. Please allow us a moment to look into the issue, and we will get back to you as soon as possible with an update.
Kind regards,
The Hampers Galore Team
I was able to go there 2 days before…
I was able to go there 2 days before Christmas order Christmas hamper and they made it on the spot ,all done within 15 minutes fantastic 😁
2024年12月23日
Hampers Galore からの回答
Thank you for sharing your wonderful experience! We're so pleased to hear that we could help you with your Christmas hamper so quickly and efficiently. We hope it made the holiday season even more special!
Disappointed Service
Despite phone calls and reassurances and placing the order well in advance 21/12 - the Christmas Hamper delivery did not reach my daughter. Advised that no one was home at the time. My daughter was home waiting all day as this was meant to be shared Christmas morning. Requested for perhaps NYs eve, informed could not be delivered until the 02/01..Requested a refund and now informed that the delivery fee of $19.95 will be deducted .Products look good, but attention to customer service seriously lacking. No attempt to fix or amend the negative impact this has created. I will stay with Hamper Emporium who in 5 years have never let me down once. Food for thought.
2024年12月21日
Hampers Galore からの回答
Hi Taane,
Thank you for your feedback, and we sincerely apologise for the entire experience. We deeply regret the inconvenience caused by the delay in your order and the issues with customer service. Please be assured that we are constantly working to improve our services, and your feedback is incredibly valuable to us.
We understand the disappointment this has caused, especially with the timing of the delivery, and we are truly sorry for not meeting your expectations. If you would like to discuss this matter further or explore any other options, please don't hesitate to reach out.
Kind regards,
The Hampers Galore Team
Hampers Galore からの回答
Thank you for your kind words! We're thrilled to hear that you were happy with our service. If you ever need assistance or another hamper, don't hesitate to reach out.
Vegan hamper for my sister and her…
Vegan hamper for my sister and her family. They were very pleased with it
2024年12月22日
Hampers Galore からの回答
Thank you for sharing your feedback! We're so glad to hear that your sister and her family were pleased with the vegan hamper. It's wonderful to know that it made a positive impact. If you ever need another gift or any assistance, feel free to reach out!
Terrible Customer Service
Ordered a hamper as a gift on the 22nd December and paid for express delivery. Received notification it had been dispatched on the 23rd December with a tracking number that did not link to any service. Followed up with numerous phone calls and emails both before and after Christmas only to get the same reply that the courier had not updated the portal. No attempt was made by Hampers Galore to contact the courier to determine the status of the delivery. Still have not received any further notification about the delivery. The only reason we know it was delivered is the thank you we received from the gift recipients. This company needs to improve its communication with both the customer and with their courier. Will not be purchasing from them again
2024年12月22日
Hampers Galore からの回答
Hi Adrian,
Thank you for your feedback. We sincerely apologise for the experience you've had. We completely understand your frustration with the lack of communication and the delays regarding your delivery, especially after paying for express delivery. We strive to ensure a smooth process for all our customers, and it's clear we fell short in this instance.
Please be assured that we are reviewing our communication processes and working with our couriers to prevent similar issues in the future. Your comments are valuable, and we appreciate you bringing this to our attention.
Kind regards,
The Hampers Galore Team
I’m so disappointed with this company
I’m so disappointed with this company. Ordered corporate gifts on the 17th Dec for Xmas and they still haven’t shown up! After numerous phone calls I’m still waiting on a refund to be issued for the missing hampers. I advise you to read the reviews before using them as it would seem many people have negative experiences with them. Very surprised they are still operating
2024年12月17日
自発的なレビュー
Hampers Galore からの回答
Hi Kristen,
We sincerely apologise for the experience you've had. I will pass your concerns along to our accounts team to ensure they attend to this promptly. We truly regret the inconvenience caused and appreciate your patience while we work on resolving this matter.
Kind regards,
The Hampers galore Team
Easy ordering and delivery on Christmas Eve
Easy ordering on Christmas Eve! Delivered in record time and loved by recipient.
2024年12月23日
Hampers Galore からの回答
Thank you for sharing your experience! We're thrilled to hear the order was easy to place and that the recipient loved it. We look forward to serving you again in the future!
Hampers Galore からの回答
Thank you for your feedback! We're glad to hear the delivery was timely. We look forward to serving you again soon.
just great to deal with no problems
just great to deal with no problems. It was a gift for my son in Melbourne from parents Sharon Connellyy Mum in New Zealand. Will use them again
2024年12月22日
Hampers Galore からの回答
Thank you for your kind words, Sharon! We're delighted to hear that everything went smoothly and your son enjoyed his gift. We look forward to helping you again in the future.
Hamper arrived 6 days late!
Ordered hamper to arrive on 24th December. For Christmas! And it was delivered on the 30th December! Need to choose different logistics provider! As by the time the hamper was delivered they had left for their summer holidays!
2024年12月22日
Hampers Galore からの回答
We sincerely apologise for the delay in the delivery of your hamper and understand your frustration, especially given the timing around Christmas. We will take your feedback seriously and work with our logistics partner to avoid such issues in the future. Thank you for bringing this to our attention.
Hampers Galore からの回答
Thank you for your kind feedback! We’re so glad to hear you were pleased with the fast delivery and found the gift convenient. We look forward to serving you again in the future.
Hampers Galore からの回答
We sincerely apologise for the confusion and frustration caused by the delivery issue. We understand how important it is for your order to arrive on time, especially when extra payment was made for expedited delivery.
I will follow up with the delivery company to get more clarity on the situation and ensure that it’s addressed as quickly as possible. In the meantime, please let me know if you'd like assistance with retrieving the package from the Post Office or any further support.
Thank you for your understanding.
Love these hampers delivered so quickly
I used this company twice this year for Christmas. The first hamper arrived in Adelaide within 2 days and it was a fabulous Vegan one. The second one was for my sister in Mt Gambier and I had left it pretty late but it arrived on Christmas Eve. I was so impressed and will definitely purchase these hampers again.
2024年12月20日
Hampers Galore からの回答
Thank you for your fantastic review! We're thrilled to hear that both hampers made it to your loved ones in time and that they were well received. It's always wonderful to know we could help make your Christmas celebrations special.
We look forward to serving you again in the future!
Needed a special Birthday hamper…
Needed a special Birthday hamper quickly. And HG delivered! Easy to order, quick to deliver and a lovely combination of products. Mission complete!
2025年1月1日
Hampers Galore からの回答
Thank you so much for your wonderful feedback! We're delighted that we could help make your special birthday even better with our hamper. It’s great to hear the process was smooth and everything arrived on time.
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