Happy.Rentals レビュー 

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2026年3月6日

Gentile Giorgio,
Grazie mille per le bellissime parole! Siamo davvero felici che abbiate apprezzato la casa, gli spazi e l’arredo, e che la posizione vi abbia permesso di godervi al meglio la vista e la vicinanza agli impianti. È stato un piacere ospitare voi e la vostra famiglia. Sarete sempre i benvenuti: vi aspettiamo presto per un’altra vacanza in montagna!

Un caro saluto,
Happy Rentals Team

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2026年2月26日

Dear Monica,

Thank you for your feedback.
We’re sorry to hear that your arrival felt stressful after such a long journey. Winter season in Chamonix is an exceptionally busy period, and as clearly stated in the booking details, check-in begins at 4PM. During peak season, apartments are often occupied the night before (as was yours), and our housekeeping team requires the full turnaround time to prepare the property to the proper standard for incoming guests. For this reason, early check-in unfortunately cannot be guaranteed.

Regarding key collection, our office location (approximately 1 km from the apartment) is also clearly indicated prior to booking and in the arrival instructions. Many guests choose to walk or take a short taxi ride, depending on their luggage. We understand this may have been inconvenient with a private driver, but the key collection point is part of our standard and transparent check-in process.

We truly aim to provide clear information in advance so guests can plan their arrival accordingly, especially during the busy winter season in central Chamonix.

We do hope you still enjoyed your stay and your time in the French Alps.

Kind regards,
Happy Rentals Team

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2026年2月24日

Dear Guest,

Thank you very much for your lovely review. We are delighted to hear that the apartment was a perfect fit for your family and that you found it warm and cozy after your ski days, there’s nothing better than coming back to a comfortable space after a cold, snowy day on the slopes.

We’re also pleased that you found the instructions clear and that the check-in process was smooth and quick. It’s great to know the transfer stop location worked well for you too — that detail will certainly be helpful for future guests.

Thank you as well for your constructive suggestion regarding a small dishwasher. We truly appreciate this kind of feedback, as it helps us improve the guest experience. We will be sure to pass your comment along to the property owner for consideration.

We hope to welcome you and your family back again for another ski holiday soon.

Kind regards,
Happy Rentals Team

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2026年2月23日

Gentile Daniela,
Grazie mille per la sua recensione!
Siamo lieti che abbia apprezzato la pulizia dell’immobile, la dotazione completa e l’arredamento nuovo.
Grazie per averci consigliato e sarà un piacere poterla ospitare nuovamente in futuro!

Un caro saluto,
Happy Rentals Team

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2026年2月23日

Dear Ioana,
Thank you very much for your kind review.
We’re delighted to hear that you enjoyed the apartment, its cleanliness, and the beautiful panoramic view. It’s wonderful to know that the experience was perfect for you.
Thank you as well for your helpful suggestions.
We hope to have the pleasure of welcoming you again soon.

Warm regards,
Happy Rentals Team

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2026年2月23日

Dear Jon,
Thank you very much for your thoughtful review.

We’re delighted to hear that the apartment suited your family comfortably and that you appreciated the storage space, heating, and convenient location within walking distance of the town centre.

Thank you as well for highlighting the points regarding the hot water and electrical capacity. We appreciate you mentioning this for future guests, and we will review how best to make this information clearer to ensure an even smoother stay.

It was a pleasure hosting you, and we hope to welcome you and your family again in the future.

Best regards,
Happy Rentals Team

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2026年2月23日

Gentile Asia,
Grazie mille per la splendida recensione!

Siamo davvero felici che abbiate apprezzato la pulizia e l’ordine dell’appartamento, la comodità dei letti e la dotazione della cucina. Ci fa molto piacere sapere che avete trovato tutto il necessario per un soggiorno confortevole, dai condizionatori al phon in bagno.

Anche la posizione è uno dei punti di forza della suite, ed è bello sapere che vi ha permesso di godervi al meglio sia la passeggiata che il centro di Viareggio.

Sarà un vero piacere accogliervi nuovamente per un altro weekend insieme ai vostri amici. A presto!

Un caro saluto,
Happy Rentals Team

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2026年2月27日

Gentile Fede,
Questa è la terza recensione da una stella che ci lascia. Le abbiamo scritto più volte chiedendo maggiori dettagli, poiché gestiamo molti ospiti e tanti proprietari e desideriamo sinceramente comprendere e risolvere eventuali problematiche. Tuttavia, non è stato disponibile a fornirci ulteriori informazioni.
Si ha l’impressione che l’intenzione sia semplicemente quella di lasciare recensioni negative, senza darci la possibilità concreta di offrirle assistenza. Siamo sempre disponibili a risolvere eventuali criticità, ma senza un riscontro più specifico diventa molto difficile intervenire in modo efficace.

Restiamo comunque a disposizione qualora decidesse di condividere maggiori dettagli, così da poter verificare adeguatamente la situazione e fornirle il supporto necessario.

Cordiali saluti,
Happy Rentals Team

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2026年2月23日

Dear Zuzanna,
Thank you very much for your kind review.

We’re delighted to hear that you appreciated the communication and found the accommodation comfortable and well-equipped. It’s wonderful to know you had a great holiday!

We truly hope to have the pleasure of welcoming you again in the future.

Kind regards,
Happy Rentals Team

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2026年2月10日

Dear Jens,

We’re sorry you felt disappointed by your stay in Porlezza. During your visit in September, the air conditioning had already been switched off for the season, which is standard practice at the resort. At that time, outdoor temperatures were mild and the apartment could be comfortably cooled by opening the windows, which we explained.

There was no intention to mislead, and the situation was handled transparently on site. Your refund request was reviewed carefully and declined, including through the chargeback process.

We always aim to provide an honest description and a comfortable experience for our guests, and we regret that this did not meet your expectations.

Kind regards,
Happy Rentals Team

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2026年2月10日

Hello,
Thank you for your kind review! We’re delighted you enjoyed the location, amenities, and especially the sauna. We’d be happy to welcome you back again.

Kind regards,
Happy Rentals Team

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2026年2月10日

Bonjour,
Nous regrettons que votre séjour n'ait pas répondu à vos attentes. À votre arrivée, vous nous avez effectivement signalé que l'appartement n'était pas assez lumineux à votre goût, ainsi que des problèmes concernant la douche, pour lesquels aucune intervention n'était nécessaire.
Nous tenons simplement à souligner que l'appartement est conçu pour accueillir quatre personnes maximum, et non sept comme vous l'avez indiqué.
Nous vous remercions de nous avoir attribué 4 étoiles et espérons vous accueillir à nouveau pour une meilleure expérience.

Cordialement,
Happy Rentals Team

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2026年2月5日

Dear JM,
Thank you for your review! We’re glad everything met your expectations and hope to welcome you again soon.

Warm regards,
Happy Rentals Team

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2026年1月27日

Dear Catherine,
Thank you very much for your kind words and for taking the time to share your experience at Lou Dava Chic Apt.

We’re delighted to hear that our team was able to assist you promptly and effectively on the day of check-out, and that this contributed positively to your overall stay in Chamonix. Your appreciation means a great deal to us and is a wonderful motivation for the whole Happy Rentals team.

Thank you again for your trust and warm wishes — we wish you a fantastic 2026 as well and hope to welcome you back soon!

Kind regards,
Happy Rentals Team

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2026年1月27日

Lieber Herr Jürgen,
Vielen Dank für Ihre positive Rückmeldung! 😊
Wir freuen uns sehr, dass Ihnen die authentische, saubere Wohnung und die gute Lage gefallen haben.
Gerne begrüßen wir Sie jederzeit wieder!

Freundliche Grüsse
Happy.Rentals Team

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2026年1月27日

Dear Rebecca and Adrian,

Thank you for taking the time to share your feedback and for highlighting both the positive aspects of Chalet Whitmore and the issue you experienced during your stay.

We are sorry for the inconvenience caused by the hot water system during a busy New Year period. We understand how important it is to have reliable hot water after a day of skiing.

Once the issue was reported, it was investigated and resolved, and we provided a refund of €270 as compensation for the disruption experienced.

Thank you again for your comments, which help us improve our service, and we hope to have the opportunity to welcome you back under better circumstances in the future.

Kind regards,
Happy Rentals Team

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2026年1月22日

Dear Saskia,
Thank you very much for your kind review!
We’re delighted to hear that you enjoyed the chalet, the beautiful views, and the convenient location close to the station, town centre, and ski lifts. We’re also glad the apartment met your expectations and that our communication was helpful.

We would be happy to welcome you back to Bardonecchia in the future!

Kind regards,
Happy.Rentals Team

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2026年1月15日

Dear Leigh,

We’re very sorry to hear that you were disappointed with this experience and appreciate the opportunity to clarify the situation.

Your reservation was confirmed for 23–26 June. Unfortunately, due to an unforeseen owner availability issue, we contacted you to explain the situation and offered an alternative stay from 24–27 June (a one-day shift), not two nights as stated. We fully understand that, due to pre-booked flights, this change of date was not suitable for your travel plans.

At that point, you advised us that, after discussing with your travel companions, you preferred to cancel the booking and receive a full refund so you could secure alternative accommodation for your original dates. As the reservation was made through Marriott’s platform, cancellations and refunds must be processed directly via Marriott, and we followed the correct procedure in line with their policies. A full refund was provided.

We sincerely regret the inconvenience this caused and acknowledge how frustrating it is when plans need to change unexpectedly. Situations like this are extremely rare, and the vast majority of our guests enjoy smooth, problem-free stays. We always aim to communicate promptly and offer fair solutions when unforeseen circumstances arise.

We wish you all the best for your travels and appreciate your feedback.

Kind regards,

Happy.Rentals Team

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2026年1月12日

Lieber Herr Fernbach,

Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung zu hinterlassen. Es tut uns leid zu lesen, dass Ihr Eindruck vom Apartment nicht Ihren Erwartungen entsprochen hat.

Während Ihres 9-tägigen Aufenthalts über Weihnachten und Neujahr standen Sie mehrfach mit unserem lokalen Team in Kontakt, unter anderem wegen der Stromversorgung und eines überlaufenden Waschbeckens. In beiden Fällen hat unser Team umgehend Unterstützung angeboten, diese wurde jedoch von Ihnen abgelehnt, da Sie uns mitgeteilt haben, dass die Situationen bereits geklärt seien.

Nach Ihrer Abreise baten Sie um eine Rückerstattung. Da uns während Ihres Aufenthalts keine offenen oder ungelösten Mängel gemeldet wurden und angebotene Unterstützung nicht in Anspruch genommen wurde, konnten wir diesem Wunsch leider nicht entsprechen.

Wir danken Ihnen dennoch für Ihre Rückmeldung und nehmen diese ernst, um unseren Service kontinuierlich zu verbessern.

Freundliche Grüsse

Happy.Rentals Team

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2026年1月7日

Dear Chiara,

Thank you very much for your kind review and recommendation.
We’re delighted to hear that you found the apartment Résidence Grand Roc - Campanules 125 comfortable, well equipped, and conveniently located near the Grands Montets cable car.
We also appreciate you highlighting the internet situation and are glad that your mobile hotspot worked well during your stay.
We hope to have the pleasure of welcoming you again in the future!

Kind regards
Happy Rentals Team