We worked with Maria to plan our first trip to Ecuador in 2027. She was prompt and thorough in answering our emails and questions and gave us great options to meet both our desired itinerary, budget,... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Called and spoke to us right away. Was going on vacation let us know the dates and got a colleague to cover while he was away to ensure deposit payment process went smooth
We worked with Maria, who was very kind and thorough with planning our trip. She answered all our questions and was very flexible with developing an itinerary that fit with out travel preferences and... もっと見る
企業が回答しました
Very knowledgeable and responsive. I loved how upfront she was regarding the different choices I was requesting and she politely guided me to what I feel is the right choice for the family. I really w... もっと見る
企業が回答しました
企業情報
Happy Gringo Travel について
当該企業による記述
Happy Gringo is an Anglo-Dutch owned travel company run by passionate travelers for like-minded clients. We have 18 years of experience, during which time we have established ourselves as one of the leading and most respected travel agencies/tour operators in Ecuador and Galapagos. Above all, we pride ourselves on a personalized approach to service, and a team of local travel experts, who know the country like the back of their hands.
Where Will Your Dreams Take You?
連絡先
Portugal E10-77 & 6 de Diciembre. Ambar Building. Office 1201, Quito, Ecuador., 170504, Quito , エクアドル
- + 593 984295830.
- info@happygringo.com
- happygringo.com
4.9
優良
573件のレビュー
ネガティブなレビューの 66％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Nico was pleasant and professional…
Nico was very pleasant and professional to deal with. He discussed many options with me, and helped me decide on the best tour for myself and my friends.
He has continues to provide excellent communication by phone and email
2026年1月8日
Happy Gringo Travel からの回答
Thank you for your kind words! We’re glad to hear that Nico was pleasant and professional, and that he helped you explore different options to choose the best tour for you and your friends. We appreciate your feedback and look forward to welcoming you!
Nico offered a range of available…
Nico offered a range of available options tailored to our interests. He was helpful, friendly, and responsive.
2026年1月8日
Happy Gringo Travel からの回答
Thank you for your kind words! We’re happy to hear that the options were well tailored to your interests and that the experience was helpful and enjoyable. We truly appreciate your feedback and hope to see you again!
Organisation was perfect and the…
Organisation was perfect and the information, the guide and the crew were friendly, helpful and very informativ. Food was nice. It was a perfect day.
2025年12月23日
Happy Gringo Travel からの回答
Thank you for your kind words! It’s great to hear that everything was well organized and that our guide and crew made your day enjoyable and informative. We’re glad you liked the food too and hope to see you again!
Would not use again
Not a great experience. Communication was slow and tour options not explained. Hotel choice was poor. Logistics were not explained clearly.
2025年12月23日
Happy Gringo Travel からの回答
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not fully meet your expectations.
We will carefully review your comments and the details of your case. Traveling to the Galápagos during peak season can sometimes be quite busy, and we understand how this may impact the overall experience. Despite the limited timeframe, we did our best to plan and organize your trip, and all itinerary details, logistics, and hotel information were shared in advance through the tour pack.
We truly regret that the trip did not fully align with what you had envisioned and appreciate you sharing your perspective with us.
Very responsive
Very responsive, listened and planned day according to our requests. Happy with guide chosen.
2025年12月23日
Happy Gringo Travel からの回答
Thank you very much for your kind review! We’re happy to hear that the planning matched your requests and that you were satisfied with the guide. We hope to welcome you again in the future.
Die Kommunikation hat sehr gut geklappt…
Die Kommunikation hat sehr gut geklappt und es gab viele hilfreiche Informationen zusätzlich!
2025年12月23日
Happy Gringo Travel からの回答
Vielen Dank für das tolle Feedback! Es freut uns sehr, dass die Kommunikation gut geklappt hat und die zusätzlichen Informationen hilfreich waren.
Great customer service
I have been organising a trip in Ecuador & found Happy Gringo Travel very helpful & supportive.I needed to pay the remainder for my trip during the Christmas weekend & they replied to my email very quickly & supplied me with the link to pay.
So far I’m Really happy with the customer service.
2025年12月23日
Happy Gringo Travel からの回答
Thank you for your kind feedback. We’re happy to hear that our team was able to assist you promptly, even over the holiday weekend. We truly appreciate your trust and look forward to helping make your Ecuador trip a fantastic experience.
Patient with Changes
David Bravo has been very patient with many modifications that I have made. I have added days, I have added activities, and he has been very accomodating. I am a travel advisor and know how difficult it is when a client changes an itinerary. I appreciate the patience because this will be a once in a lifetime trip.
2025年12月17日
Happy Gringo Travel からの回答
Thank you for the wonderful review. We’re happy to have been able to accommodate the changes and help shape such a special trip. We truly appreciate your trust and wish you an unforgettable experience.
Our sales agent was super helpful and…
Our sales agent was super helpful and communicated clear.
Let's hope the rest of our journey is as easy as the booking process.
2025年12月17日
Happy Gringo Travel からの回答
Thank you so much for your kind words! We're thrilled to hear that our sales agent provided you with helpful service and clear communication during the booking process. We're committed to making your entire journey just as smooth and seamless. If you need any assistance along the way, please don't hesitate to reach out we're here to help every step of the way.
Friendly Knowledgeable Customer Service
MaJo was excellent. Friendly, knowledgeable and with endless patience as I kept on asking questions by email, WhatsApp or on the phone.
2025年12月17日
Happy Gringo Travel からの回答
Thank you so much for this wonderful feedback! We're absolutely delighted to hear about your experience with Majo. We're so glad you felt supported throughout the process, and we're here whenever you need us. Thank you for choosing us!
My agent has been extremely responsive…
My agent has been extremely responsive and courteous. He helped me plan wisely and has been a pleasure.
2025年12月8日
Happy Gringo Travel からの回答
Thank you so much for your kind words! We're thrilled to hear that your agent has been responsive, courteous, and helpful in planning your journey. We appreciate you taking the time to leave this review, and we look forward to continuing to support you every step of the way!
Happy Gringo Travel からの回答
Thank you for your feedback! We're so glad we could provide quick and helpful responses for your Quito to Mindo day tour. We hope you have an amazing time exploring Mindo! If you need any assistance before or during your tour, feel free to reach out. Enjoy your adventure!
Nicolas Bayas is an excellent trip…
Nicolas Bayas is an excellent trip planner with a proactive and highly efficient service attitude. He is able to arrange everything a client could hope for. Even though the trip cost was above our budget, we still decided to join the tour with Happy Gringo Travel.
2025年12月8日
Happy Gringo Travel からの回答
Thank you so much for this wonderful feedback! We're thrilled to hear that Nico provided you with excellent, proactive service and was able to arrange everything you were hoping for. Looking forward to providing you with an unforgettable experience!
I had a mixed experience with Happy…
I had a mixed experience with Happy Gringo Travel. I didn't select them, but rather was directed to them from the website of one of the Galapagos boats I was looking at. The service I got from the travel agent who was assigned to us was excellent in most ways. He was knowledgeable, helpful, and very responsive. Up until an error was made with the post- boat trip transfer that HG would not address I would've given the agency a 5 star review. So I would recommend them for everything except transfers within/between the islands. Those transfers are very well organized and you can do it on your own to ensure that you have transportation when and where you need it.
2025年11月9日
Happy Gringo Travel からの回答
Thank you for taking the time to share your detailed feedback. We're glad to hear that your travel agent provided excellent, knowledgeable, and responsive service throughout most of your experience, we'll be sure to pass along your kind words to them.
However, we sincerely apologize for the error with your post-boat trip transfer and for not addressing it to your satisfaction. We take your feedback seriously, and we'll be reviewing our transfer coordination processes to ensure this doesn't happen to future travelers.
Thanks again for your feedback, your experience matters to us, and despite the transfer confusion, we're pleased to know that our travel agent was able to provide you with excellent support throughout your journey.
Nico was very good in responding quickly
2025年12月8日
Happy Gringo Travel からの回答
Thank you for your feedback! We're glad to hear that Nico was quick to respond and helpful. We'll make sure to pass along your kind words, looking forward to providing you with a great experience!
Happy Gringo Travel has been super…
Happy Gringo Travel has been super helpful and always replies to my questions really quickly.
2025年12月2日
Happy Gringo Travel からの回答
Thank you so much for your kind words! We're thrilled to hear that we've been helpful and responsive to your questions. Providing quick, reliable support is really important to us, so it's wonderful to know we're meeting your expectations. If you have any more questions as your trip approaches, please don't hesitate to reach out
Nico was friendly and helpful
Nico was friendly and helpful. He responded quickly to questions.
2025年12月2日
Happy Gringo Travel からの回答
Thank you for your review! We’re so pleased to hear that Nico’s friendliness and quick responses made your experience a positive one. We’re always here to help with any questions you may have!
Jonathan was very responsive
Jonathan was very responsive. Had great suggestions and helped us find the best cruise to fit our needs
2025年12月2日
Happy Gringo Travel からの回答
Thank you so much for your review! We’re delighted to hear that Jonathan’s responsiveness and suggestions helped you find the perfect cruise to match your needs. We truly appreciate your feedback and are always here to assist with anything you may need next!
Highly recommend this company
Nico, our agent with Happy Gringo, from start to finish was extremely helpful in planning our Galapagos cruise. We followed his advice and were very happy with the cruise we selected. He even provided information on travel issues not related to the cruise. He also effectively problem solved to our satisfaction an issue that came up unexpectedly. I recommend going with this company, they are trustworthy, knowledgeable and customer focussed.
2025年11月18日
Happy Gringo Travel からの回答
Thank you so much for your wonderful review! Your trust means a lot to us, and we truly appreciate your recommendation. We’re here anytime you need us and look forward to helping with future adventures!
Happy Gringo Travel からの回答
Thank you for your review! We’re so glad to hear that Nico made everything easy and kept communication clear throughout the process. We appreciate your feedback and are always here to help with anything you need!
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。