Hardhatwatches レビュー 

Hardhatwatches からの回答

5日前

G'day Steve,

Really appreciate the 5-star review, mate!

It's great to hear you're happy with both the watch and the service you've received from our team.

We put a lot of effort into looking after our customers, so hearing feedback like this really means a lot to us.

Thanks again for backing Hard Hat Watches, Steve!

Cheers,

Johnny
Hard Hat Watches

Hardhatwatches からの回答

5日前

G'day Angelo,

Thanks heaps for the awesome feedback, mate!

Great to hear you're loving the battery life and finding the watch comfortable on the wrist. Especially coming from a Samsung smartwatch, it's great to know ours is ticking the boxes for you!

Really appreciate the recommendation and your support, Angelo. Hope the watch continues to serve you well!

Cheers,

Johnny
Hard Hat Watches

Hardhatwatches からの回答

5日前

G'day Darran,

Thanks heaps for the great review, mate!

While it's disappointing to hear about the strap breaking, I'm really glad our team was able to get things sorted for you quickly.

We always want our customers to know we've got their backs if something goes wrong, so it's awesome to hear you've had such a positive experience with our support team.

Thanks again for your support, Darran!

Cheers,

Johnny
Hard Hat Watches

Hardhatwatches からの回答

2026年10月26日

G'day Russell,

Johnny here from Hard Hat Watches.

Really sorry to hear about your experience, mate. I completely understand your frustration, especially with the delivery delays and the lack of clear communication from our team.

I've personally looked into your order and reviewed the latest shipping updates.

We certainly don't want our customers having to chase us for answers, and I apologise that we haven't provided the level of service you should expect from us.

I'll be reaching out to you directly via email with an update and to discuss how we can get this resolved.

Sorry again for the inconvenience, Russell. We appreciate your patience and the opportunity to make things right.

Cheers,

Johnny
Hard Hat Watches

Hardhatwatches からの回答

2026年10月26日

G'day mate,

Johnny here from Hard Hat Watches.

Really sorry to hear about your experience with the Foreman, especially after purchasing it expecting something tough and reliable.

Having ongoing issues with the strap pins and then the watch completely stop working is certainly not the experience we want our customers having.

I've also taken note of your comments about the support you've received.

I'd really like the opportunity to personally review your order and the previous conversations you've had with our team to see whether there's anything further we can do to make things right.

If you could please email support@hardhatwatches.com.au with ATTN: Johnny and mention your Trustpilot review, I'll look into it personally.

We're an Australian business trying to build a reputation for tough, reliable watches, and feedback like yours is something we need to take seriously.

Sorry again for the experience, mate.

Cheers,

Johnny
Hard Hat Watches

Hardhatwatches からの回答

2026年10月22日

G'day Stephen,

Johnny here from Hard Hat Watches.

Really sorry to hear about your watch, mate, especially when you've purchased it expecting something tough enough to handle everyday construction work.

I've actually managed to locate your order and have gone through the email conversations you've had with our support team.

I'd like to personally take another look at your situation and see what we can do to make things right.

I'll reach out to you directly via email so we can work towards a proper resolution.

Sorry again for the experience, Stephen. We appreciate you giving Hard Hat Watches a go, and I'd like the opportunity to turn things around.

Cheers,

Johnny
Hard Hat Watches

Hardhatwatches からの回答

2026年10月14日

G'day Isaac,

Johnny here from Hard Hat Watches.

I've personally gone through your entire email history and the conversations you've had with our team on Facebook, and I want to apologise for how this has been handled.

You made it clear from the beginning that you wanted a refund, not another replacement. You provided the photos and videos we requested, yet somehow ended up waiting weeks without the resolution you'd asked for.

That's simply not good enough, and I completely understand why you're frustrated.

I can confirm that **your full refund was processed yesterday**, and you won't need to return the faulty watch.

I've also spoken with our customer service team about how your case was handled, because the repeated miscommunication and unnecessary back and forth should never have happened.

We're not going to make excuses for it. We need to do better, and that's something I've made very clear internally.

I'm genuinely sorry, Isaac. This isn't the experience we want our customers having or the reputation we want for Hard Hat Watches.

Cheers,

Johnny
Hard Hat Watches

Hardhatwatches からの回答

2026年10月18日

G'day Sharon,

Thanks so much for the lovely review! Really appreciate you taking the time to share your experience.

It's great to hear our team was able to get your replacement sorted quickly and make the process easy for you.

We always aim to look after our customers, so it's awesome to hear the team did just that.

Thanks again for your support, Sharon. Hope you're loving the new watch!

Cheers,

Johnny
Hard Hat Watches

Hardhatwatches からの回答

2026年10月11日

G'day Chris,

Really sorry to read this, mate.

Having your first watch fail is disappointing enough, but then giving us another chance only for the replacement to fail within four months is definitely not the experience we want you having.

Especially being a carpenter, you purchased one of our watches expecting something that could handle your everyday working conditions, so I completely understand why you've lost confidence after two failures.

I do appreciate you mentioning that our team was quick to help with the first replacement, but ultimately we need the watches themselves to live up to expectations as well.

I'd really like the opportunity to look into your situation personally and see what we can do to make things right, rather than simply offering you another replacement.

If you could please email support@hardhatwatches.com.au with ATTN: Johnny in the subject line and mention this Trustpilot review, I'll personally go through everything and work with you on a proper resolution.

Sorry again for the experience you've had, Chris. Two watches failing isn't acceptable, and it's certainly not the reputation we want for Hard Hat Watches.

Cheers,

Johnny
Hard Hat Watches

Hardhatwatches からの回答

2026年9月30日

G'day Pedro,

Thanks heaps for the awesome review! 😎

Stoked to hear you're loving the watch and finding it easy to use. Even better to hear the delivery, communication and customer service all hit the mark as well.

Really appreciate you taking the time to share your experience and for backing Hard Hat Watches. Hope the watch keeps getting plenty of use!

Cheers,

Johnny
Hard Hat Watches

Hardhatwatches からの回答

2026年9月27日

G'day mate,

Really sorry to hear the watch hasn't lived up to what you were expecting.

We completely understand that things like the weight, feel and overall design can be subjective, and if you received the watch and simply weren't happy with it, we'd much rather have the opportunity to work with you than leave you feeling like you've wasted your money.

We do want to clarify that Hard Hat Watches isn't a scam. We're an established business, we stand behind our products and, importantly, we have a customer service team here to help when someone isn't happy with their purchase.

I'd really like to look into your order personally and see what options we have to turn this experience around for you.

Please email support@hardhatwatches.com with ATTN: Johnny in the subject and mention this Trustpilot review. If you include your order number as well, I'll be able to find everything and take it from there.

Even if the watch simply isn't for you, we'd still appreciate the opportunity to work with you on a resolution.

Cheers,

Johnny
Hard Hat Watches

Hardhatwatches からの回答

2026年9月20日

G'day Ian,

I've managed to find your order and the previous correspondence you've had with our team, and I'm sorry to see the experience hasn't improved since we last spoke.

I completely understand the frustration around the delivery taking longer than expected, and then finally receiving the watch only to be disappointed with it.

I'm going to reach out to you personally via email so I can take a proper look at everything that's happened and your refund request rather than leaving you to keep chasing us.

Sorry your experience with us hasn't been what you expected, Ian. I'd really appreciate the opportunity to try and turn this around for you.

Cheers,

Johnny
Hard Hat Watches

Hardhatwatches からの回答

2026年9月20日

G'day Tim,

Sorry to hear you've been left feeling like nobody has tried to help you.

I've looked into this and we did receive your message regarding the frozen Foreman screen. Our team replied to the email address you provided on 11 September, asking for some additional details because we couldn't locate an order under that email address.

We haven't received anything back since, so could you please double-check that the email address you entered on our contact form was correct? It's also worth checking your junk/spam folder in case our reply ended up there.

Either way, we definitely haven't been intentionally ignoring you and we'd like to get this sorted.

Please email us directly at support@hardhatwatches.com.au with ATTN: Johnny in the subject line and include your order number if you have it. I'll personally keep an eye out for your email and take it from there.

Sorry for the communication mix-up, Tim. Hopefully we can get your Foreman sorted quickly.

Cheers,

Johnny
Hard Hat Watches

Hardhatwatches からの回答

2026年9月17日

G'day Pete,

Really sorry to read this, mate.

Having the first Big Rig develop the screen issue was frustrating enough, but then having the replacement start doing the same thing after only a couple of days is absolutely not the experience we want you having.

I completely understand why you've lost confidence in the watch and why you'd rather look at a refund than go through another replacement.

I've seen that you've already been in contact with us, and I'd like to take a proper look at the full history from our end so we can get this resolved without any more unnecessary back and forth.

If you haven't already, please email support@hardhatwatches.com.au and put ATTN: Johnny in the subject line. Mention this Trustpilot review and I'll personally pick it up from there.

Sorry again, Pete. Two watches developing the same issue isn't something we want to brush aside.

Cheers,

Johnny
Hard Hat Watches

Hardhatwatches からの回答

2026年9月16日

G'day,

Thanks for taking the time to leave such a detailed review.

I'm genuinely sorry to hear you've had two separate Hard Hat Watches develop similar issues within around 12 months. I completely understand why that would leave you questioning the durability of the product and feeling like you've lost confidence in the brand.

I'm also disappointed to hear that your previous contact with us left you feeling like there was nothing further we could do simply because of the warranty timeframe.

I'd really like the opportunity to look at the full history of both purchases personally and see whether there's a better way we can resolve this for you.

If you're willing, please email support@hardhatwatches.com.au and put ATTN: Johnny in the subject line, along with your order numbers if you still have them. Mention this Trustpilot review as well so I know exactly which case it relates to.

I'm not going to pretend that having two watches fail in a similar timeframe is the experience we want our customers having. I'd appreciate the opportunity to have another look at everything and see what we can do.

Cheers,

Johnny
Hard Hat Watches

Hardhatwatches からの回答

2026年9月15日

G'day Bec,

Thanks heaps for the awesome review!

Really appreciate you taking the time to share your experience. We always try to keep things simple and actually look after our customers when something goes wrong, so it's great to hear we were able to get your replacement sorted quickly without any mucking around.

We're also stoked to hear the watch is giving you the functionality you need without the big price tag.

Thanks again for backing Hard Hat Watches and for the kind words about the team — it genuinely means a lot.

Cheers,

Johnny
Hard Hat Watches

Hardhatwatches からの回答

2026年9月15日

Hey there,

Sorry to hear you're disappointed with the watch and that it hasn't lived up to what you were expecting.

We completely understand that not every product is going to be the right fit for everyone, but we certainly don't want you feeling like you've wasted your money with us.

If you're unhappy with your purchase, please reach out to us at support@hardhatwatches.com.au and put ATTN: Johnny in the subject line along with your order number. I'll personally have a look into your order and see what we can do to get this sorted for you.

We're always happy to work with our customers when something hasn't met their expectations rather than leave them disappointed with their purchase.

Cheers,

Johnny
Hard Hat Watches

Hardhatwatches からの回答

2026年9月14日

G'day Luke,

Thanks for coming back and updating your review, mate. Really appreciate that.

Glad to hear the watch arrived Friday after ordering Monday and everything got to you within the expected timeframe. Sounds like Australia Post may have just been a little behind with the tracking updates, which understandably had you wondering what was going on.

As for the reviews, we definitely understand why people check places like Trustpilot before buying, and we welcome the feedback — good or bad. It helps us see where we can improve and gives customers another place to share their experience.

Hopefully the watch goes just as well for you as the delivery ended up going! If you ever have any questions or issues with it, don't hesitate to reach out and we'll look after you.

Cheers,

Johnny
Hard Hat Watches

Hardhatwatches からの回答

2026年9月9日

G'day Joel,

Thanks heaps for the great review, mate!

Really appreciate you taking the time to leave some feedback. We always try to keep things quick, straightforward and easy for our customers, so it's great to hear that came across.

Thanks again for supporting Hard Hat Watches.

Cheers,

Johnny
Hard Hat Watches

Hardhatwatches からの回答

2026年9月7日

G'day Phil,

Really sorry to hear this, mate. A watch stopping charging after only three months definitely isn't the experience we want you having.

I've tried looking you up in our system using the details from your Trustpilot review, but unfortunately I haven't been able to locate your order.

Could you please flick me an email at support@hardhatwatches.com.au with your order number if you have it, and put ATTN: Johnny in the subject? Mention this Trustpilot review as well so I know it's you.

I'd really like the opportunity to look into what's happened and see what we can do to get you sorted.

Cheers,

Johnny
Hard Hat Watches