Hardhatwatches レビュー 

Hardhatwatches からの回答

2026年9月7日

G'day Rebecca,

Really sorry to read this. Having one watch fail after a week is frustrating enough, but then going through the replacement process only for the second watch not to charge or turn on is absolutely not the experience we want you having.

I've managed to locate your details in our system and I'm going to reach out to you directly so you don't have to keep chasing us.

I completely understand why you're disappointed after giving us another chance with the replacement. I'd really appreciate the opportunity to take this over personally and work with you on a proper resolution.

Keep an eye out for an email from me shortly.

Cheers,

Johnny
Hard Hat Watches

Hardhatwatches からの回答

2026年8月30日

G'day,

Thanks for taking the time to leave the review and explain what happened.

Having one Big Rig develop an issue is disappointing, but then having the replacement give you trouble as well is definitely not the experience we want anyone having with our watches.

I can completely understand why you've lost confidence in the product after giving it another shot. I do appreciate you mentioning that our customer service was prompt, but ultimately we still need the product itself to do the job it's meant to do.

I'd really like the opportunity to look into this personally rather than you simply having to cut your losses. If you're open to it, please email support@hardhatwatches.com.au and put ATTN: Johnny in the subject along with a mention of this Trustpilot review.

I'll go through the history and see what we can do to get this properly resolved for you.

Sorry again for the experience you've had.

Cheers,

Johnny
Hard Hat Watches

Hardhatwatches からの回答

2026年8月30日

G'day Matt,

I'm really sorry, mate. After having two watches fail, I completely understand why you don't want us sending you another replacement.

I've seen your review and I'll personally look into the history of what's happened here, including your refund request.

If you could please email support@hardhatwatches.com.au with "ATTN: Johnny" in the subject and mention this Trustpilot review, I'll take it over from here and work with you to get this properly resolved.

Sorry you've had to keep chasing us over this, Matt. Two failures isn't the experience we want you having with Hard Hat Watches.

Cheers,

Johnny
Hard Hat Watches

Hardhatwatches からの回答

2026年8月26日

G'day Sam,

Really sorry to read this. The flickering through different modes and features not working definitely isn't how the watch should be performing.

I'm also disappointed to hear you've had a poor experience with our customer service. If you've already reached out and haven't been properly looked after, that's something I want to look into as well.

Could you please email support@hardhatwatches.com.au and put ATTN: Johnny in the subject line? Mention this Trustpilot review and I'll personally go through what's happened and work with you to get this sorted.

I completely understand what you're saying about spending your hard-earned money on something and then being disappointed with it. Whether we can resolve the issue with the watch or need to look at another solution, I don't want to leave you feeling like you've simply wasted your money.

Cheers,

Johnny
Hard Hat Watches

Hardhatwatches からの回答

2026年8月25日

G'day Ron,

Thanks so much for the kind words, mate. Really appreciate you taking the time to leave this review.

We always try to look after our customers properly. So it's great to hear we were able to get you sorted.

Thanks again for backing an Aussie business and for supporting Hard Hat Watches.

Cheers,

Johnny
Hard Hat Watches

Hardhatwatches からの回答

2026年8月25日

G'day Amanda,

Thanks heaps for the awesome review!

We're really glad we were able to get both your Sports watch and your dad's watch sorted. Things can occasionally go wrong with tech, but what matters to us is making sure we stand behind the product and look after our customers when it happens.

Really appreciate your patience, your support, and the kind words about our team.

Cheers,

Johnny
Hard Hat Watches

Hardhatwatches からの回答

2026年8月16日

G'day Moss,

Really sorry to see this mate, especially after we've already replaced the first watch for you.

Having one watch develop a fault is disappointing enough, but having the replacement start doing something similar after only a week is absolutely not the experience we want you to have.

I've found your previous emails with our team and I'm going to reach out to you personally today. At this point, I'm happy to work with you on whatever we can reasonably do to turn this experience around.

Keep an eye out for an email from me, mate, and we'll get something sorted.

Cheers,

Johnny
Hard Hat Watches

Hardhatwatches からの回答

2026年8月13日

Hi Simon,

Really sorry to read this, mate. What you're describing definitely isn't how the watch should be functioning. The heart rate, blood oxygen, sleep tracking and other features should all be working, so I'd really like to get to the bottom of what's happening with yours.

I'm also disappointed to hear you haven't received a response from us. That's not the level of customer service we want to provide.

Could you please email support@hardhatwatches.com.au and ask for Johnny? Mention your Trustpilot review and I'll personally look into your order, the issues you're having and what's happened with your previous contact with us.

Whether we can get the watch working properly for you or need to look at another solution, I want to make sure we actually get this sorted.

Cheers,

Johnny
Hard Hat Watches

Hardhatwatches からの回答

2026年8月4日

Hi Jessica,

Thank you for taking the time to leave your feedback.

I'm really sorry to hear about the experience you've had with your Apprentice watch. I completely understand how frustrating it must have been after trying multiple SIM cards, working through troubleshooting with our team, and then still feeling like the matter hasn't been resolved.

I've actually found your previous correspondence and I have reached out to you personally via email because I'd really like the opportunity to review everything and get this sorted for you as quickly as possible.

If for any reason you don't receive my email, please feel free to contact us at support@hardhatwatches.com.au and ask for Johnny. I'll personally look after your case from here.

Thank you again for bringing this to our attention, and I hope we can turn this experience around for you.

Cheers,

Johnny
Hard Hat Watches

Hardhatwatches からの回答

2026年7月28日

Hi Robert,

We're sorry to hear about your experience and understand why you'd be frustrated.

To clarify, Hard Hat Watches are not drop shipped. We do have a warehouse in Sydney and normally dispatch orders from there. Unfortunately, we recently sold out of some of our stock, so to avoid even longer delays we arranged for a small number of orders to be shipped directly from our manufacturing partner.

Our watches are designed exclusively for Hard Hat Watches, feature our engraved branding, and are built in collaboration with our manufacturers to continually improve the product. While they are manufactured overseas—as is the case with the vast majority of smartwatches—they are not generic products purchased from online marketplaces.

I've also sent you a personal email because we'd genuinely like the opportunity to turn your experience around and see what we can do to make things right.

Cheers,

Johnny
Hard Hat Watches

Hardhatwatches からの回答

2026年7月27日

Hi Heath,

We're sorry to hear you've had this experience.

Unfortunately, we recently sold out of our Foreman range, which has caused a slight delay while we wait for new stock to arrive. We completely understand how frustrating this is, especially when you were expecting a quicker delivery.

I've also sent you a personal email so I can look into your order and see what we can do to make this right.

Regarding your comments about AliExpress, Hard Hat Watches are exclusive to our brand. While there are cheaper imitation products online that may look similar, our watches cannot be purchased on AliExpress.

We'd really appreciate the opportunity to resolve this for you.

Cheers,

Johnny
Hard Hat Watches

Hardhatwatches からの回答

2026年7月26日 に公開

Hi Michael,

Thank you for taking the time to leave your feedback.

I'm really sorry to hear you've experienced these issues with your watch. What you've described certainly isn't the experience we want any of our customers to have.

I've tried searching our system using your name but unfortunately haven't been able to locate your order, so I'd really appreciate the opportunity to look into this further.

Could you please send us an email at support@hardhatwatches.com.au and ask for Johnny. I'll personally investigate your order, get to the bottom of what's happened, and do everything I can to get this sorted for you.

I look forward to hearing from you.

Cheers,

Johnny
Hard Hat Watches

Hardhatwatches からの回答

2026年7月23日

Hi Andy,

Thank you so much for the awesome review!

It really means a lot to hear that. We pride ourselves on looking after our customers, so it's great to know we were able to get your issue sorted quickly.

We appreciate you taking the time to share your experience, and we're always here if you ever need a hand with anything in the future.

Thanks again for supporting Hard Hat Watches!

Cheers,

Johnny
Hard Hat Watches

Hardhatwatches からの回答

2026年7月23日

Hi Melissa,

Thank you for taking the time to leave your feedback.

I'm genuinely sorry to hear about your experience. I completely understand how frustrating it must have been to experience issues with multiple watches and to feel like the process wasn't as smooth as it should have been.

I've actually found your previous correspondence with us, and I'm going to reach out to you personally via email because I'd really like the opportunity to review everything from the beginning and see what we can do to make this right.

If for any reason you don't receive my email, please feel free to contact us directly at **[support@hardhatwatches.com.au](mailto:support@hardhatwatches.com.au)** and ask for **Johnny**. I'll personally look after your case.

Thanks again for your feedback, and I hope we can work towards a resolution.

Cheers,

Johnny
Hard Hat Watches

Hardhatwatches からの回答

2026年7月20日

Hi Lisa,

Thank you for taking the time to leave your feedback.

I'm really sorry to hear your husband's Foreman watch has developed an issue after a few months of use. I completely understand how disappointing that would be, especially as it was purchased as a birthday gift.

I've been able to see that we've been in contact with Anthony regarding the watch and have been working through some troubleshooting steps before discussing the available options.

We genuinely appreciate your feedback and value every customer.

I have also emailed your partner personally to help rectify this. I've messaged to offer a substantial discount as a gesture of goodwill.

Cheers,

Johnny
Hard Hat Watches

Hardhatwatches からの回答

2026年7月20日

Hi Ciaran,

I'm really sorry to hear you've had this experience.

Three weeks is certainly longer than we'd expect, and I completely understand how frustrating it is when your tracking hasn't updated as you'd hoped.

I'd really like the opportunity to look into this personally and find out exactly what's happened with your order.

Could you please send us an email at **[support@hardhatwatches.com.au](mailto:support@hardhatwatches.com.au)** and ask for **Johnny**? I'll personally investigate your shipment and work with you to get this resolved as quickly as possible.

I look forward to hearing from you.

Cheers,

Johnny
Hard Hat Watches

Hardhatwatches からの回答

2026年7月13日

Hi Charlotte,

Thank you so much for taking the time to leave such an awesome review!

We're sorry to hear your strap broke, but we're really glad we were able to get it sorted quickly for you. We know how important it is to stand behind our products, and making the warranty process as easy as possible is something we take a lot of pride in.

It also means a lot to hear your kind words about our customer service. We genuinely enjoy helping our customers, whether it's answering questions before they buy or supporting them afterwards.

Thanks again for your support and for being part of the Hard Hat community. We hope your Big Rig continues to serve you well on and off the job site!

Cheers,

Johnny
Hard Hat Watches

Hardhatwatches からの回答

2026年7月5日

Hi Nick,

Thanks for taking the time to leave your feedback.

I'm genuinely sorry to hear you've had issues with both your original watch and your replacement. That's certainly not the experience we want any of our customers to have.

I'd also like to clarify one point in your review. Hard Hat Watches are not Alibaba or dropship products. Every Hard Hat watch is designed by our team here in Australia specifically for hardworking tradies. They are exclusive to Hard Hat Watches and can't be purchased on Alibaba.

I'd really appreciate the opportunity to help resolve this for you. Please email our support team and ask for Johnny. I'll personally look after your case and work with you to find a solution you're happy with.

We genuinely value all feedback and are committed to supporting our customers when things don't go as planned.

Cheers,

Johnny
Hard Hat Watches

Hardhatwatches からの回答

2026年7月5日

Hi Adrian,

Thanks for taking the time to leave your feedback.

Firstly, we're sorry to hear you've had this experience. We completely understand how frustrating it would be to have an issue with both your original watch and the replacement.

I've actually reached out to you personally via email because I'd really like the opportunity to make this right. My name is Johnny, and I'd be more than happy to organise another replacement and personally oversee the process to ensure you receive a watch that performs as expected.

At Hard Hat Watches, we stand behind our products and our warranty, and while electronic devices can occasionally develop faults, what you've experienced certainly isn't the experience we want our customers to have.

Please reply to my email, or if you don't receive it, contact us directly and ask for Johnny. I'll make sure we get this sorted for you.

Cheers,

Johnny
Hard Hat Watches

Hardhatwatches からの回答

2026年7月1日

G'day Erika,

Thanks heaps for taking the time to leave us a review. Really appreciate it!

Awesome to hear the watch has been pulling its weight on your camping trip, on the road crew, and over the weekends. That's exactly what we build them for—something tough, reliable, and ready for whatever you throw at it.

Glad the GPS, battery life, and notifications have all been spot on, and cheers for the kind words about our shipping and customer support too. We do our best to look after our customers.

Thanks again for backing an Aussie business. Hope the watch keeps serving you well for years to come!

Cheers,

Johnny
Hard Hat Watches