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VÅ¡e v poÅádku. Objednala jsem koÅŸené boty, které v ÄR stojà 3.500, zde jen 2.000. Boty jsou pohodlné, lehké, moc hezká bÃlá kůşe. Zásilka pÅiÅ¡la za tÃœden, pÅesnÄ podle informace pÅi objednánÃ. Pozor p... ãã£ãšèŠã
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Payment by card has stalled on card information review once I confirmed it. It never went through, but PayPal payment was successful. Technical support helped me check that there was no double order/p... ãã£ãšèŠã
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PÅed mÄsÃcem jsem objednal boty. Dlouhá doba dodánÃ, beru a objednávám. I pÅes tuto dlouho dobu dodánà nic. Ŝádná zmÄna stavu objednávky. Musel jsem se sám ozvat. ZaÄali s tÃm, ÅŸe jedny boty nemajà sk... ãã£ãšèŠã
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The product was delivered in great condition. There were some issues with the payment portal, but their customer support was very helpful and proactive to solve it.
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Hardloop zastává názor, şe şivot je lepšà venku.
Turistika s rodinou, lyÅŸovánà s pÅáteli a posezenà u ohnÄ jsou nutné pro ÅŸivotnà rovnováhu.
Rádi poznáváme nová mÃsta, nové lidi a nikdy si nenecháme ujÃt pÅÃleÅŸitost podÄlit se o své nadÅ¡enà pro dobré vybavenà a nároÄné trasy.
Proto uÅŸ od roku 2015 pomáháme zaÄáteÄnÃkům i vrcholovÃœm sportovcům najÃt to nejlepÅ¡Ã vybavenà pro dobrodruÅŸstvà a chceme v tom bÃœt nejlepÅ¡Ã!
17 avenue du pré de challes, 74940, Annecy, ãã©ã³ã¹
3.9
931件ã®ã¬ãã¥ãŒ
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Trustpilot ã§ã¯ãæ¬ç©ã®äººéã«ããã³ã³ãã³ãã«éãã眮ããŠããŸãããã ãããã®äŒæ¥ã¯è¿ä¿¡åçš¿ã®äœæã«åœ¹ç«ã€ AI æ¯æŽããŒã«ã«ãã¢ã¯ã»ã¹ããããšãã§ããŸãã
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VÅ¡e v poÅádku. Dodacà lhůta do Äech je cca 2 tÃœdny, je tÅeba s tÃm poÄÃtat.
Hardloop ããã®åç
DobrÜ den,
Velké dÃky za vaÅ¡i skvÄlou recenzi! ð Jsme nadÅ¡eni, ÅŸe jste s námi spokojená. TÄÅ¡Ãme se, aÅŸ se znovu potkáme na vaÅ¡ich dobrodruÅŸnÃœch cestách! ð
SportovnÄ,
Guillaume â HardGuide
Zásilku jsem objednala a zaplatila 2.3., mÄla bÃœt dodána 7.-9.3.
Dosud jsem nic neobdrÅŸela. Moje zkuÅ¡enost s vaÅ¡Ãm obchodem se tÃm stává velice nepÅÃjemnou.
Hardloop ããã®åç
Ahoj, dÄkujeme za zprávu! ð VaÅ¡e zásilka je bohuÅŸel zablokována u dopravce, ale jiÅŸ jsme zahájili Å¡etÅenÃ, abychom situaci vyÅeÅ¡ili. Budeme Vás brzy informovat. Doufáme, ÅŸe se brzy uvidÃme v horách nebo na hardloop.cz ð²â°ïžÂ
SportovnÄ,Â
SixtineâHardGuide
Hardloop ããã®åç
Hello Tomas,
Thank you so much for your fantastic feedback! ð We're thrilled to hear that you had a great shopping experience with fast delivery. Your adventure with us is just beginning, and we can't wait to see you back on the trails! ðïž
Best regards,
Blandine - HardGuide
The store sent me the wrong model of shoes. The box came crashed and with the name of a different shoe than the one I ordered, and inside it were completely different shoes! I wrote them a message, hoping they will solve the problem or at least refund my money.
Hardloop ããã®åç
HelloÂ
I'm truly sorry to hear about the mix-up with your order. We completely understand your frustration and are committed to resolving this issue swiftly. Rest assured, we will contact you today to ensure you receive the right product or a refund. ð²
Sportively,
Arnaud â HardGuide
actually by error on the eshop payment page, I had to repeat payment and the item has been delivered twice (paid also two times).
But I kept the 2 items at the end as I can use it.
So feedback is to make eshop payment ready for unexpected situations and better inform the customer.
But overall - I'm satisfied with your shop. Thanks
Hardloop ããã®åç
Hello Michal,
Thank you for your positive feedback! ð I'm delighted to hear that you're satisfied overall. At Hardloop, we strive to make your adventure shopping experience as seamless as possible. Your comments about the payment process are very helpful. Weâll work on ensuring smoother transactions. Looking forward to seeing you back on the trails! ðïž
Sportively,
Arnaud â HardGuide
Hardloop ããã®åç
Hello Jakub,
A huge thank you for your fantastic feedback! ð We're thrilled to know everything was top-notch with your experience. We can't wait to see you back on the trails soon! ðïž
Best regards,
Romain â HardGuide
Hardloop ããã®åç
DobrÜ den,
Moc dÄkujeme za vaÅ¡i fantastickou zpÄtnou vazbu! ð Jsme rádi, ÅŸe jste to udÄlali rychle a bez problémů. S Altra Timp 5 jste pÅipraveni na dalÅ¡Ã outdoorová dobrodruÅŸstvÃ! ð²
S pozdravem,
Guillaume â HardGuide
Terrible experience with this store. The package was first held by DPD because the Hardloop website did not have up-to-date information about pickup points. The pickup point I selected was closed, so I had to call DPD and redirect the package.
However, the shoes were too small, so I returned the package using the label that was in my Hardloop account. Then I found out that they had provided the wrong label, and the package was sent BACK to the pickup point near my home.
Of course, the communication with customer support was terrible. I had to explain the situation in several different ways. I created the order in January, and the money was returned in March
I do not recommend this store!
Hardloop ããã®åç
Hello,
Thank you for sharing your feedback. ð We are sincerely sorry for this accumulation of issues with your order and for the frustration caused by the pickup point and the return process. ðïž
It seems the carrier encountered several problems with your shipments, which is unfortunately out of our usual standards. Regarding the return, when everything goes smoothly, the refund is processed within a maximum of 14 days after the parcel reaches our warehouse. You were particularly unlucky to experience two separate shipping issues on the same order, leading to this long delay from January to March. We apologize for the poor communication you experienced while trying to resolve this. ð²
Sportively,
Antonin â HardGuide
Hardloop ããã®åç
Witam,
Zgodnie z rozmowÄ
telefonicznÄ
i korespondencjÄ
e-mailowÄ
potwierdzam, ÅŒe firma Chronopost nie byÅa w stanie dostarczyÄ PaÅstwa przesyÅki. Kurier zwróciÅ jÄ
do nadawcy, dlatego nie otrzymali PaÅstwo zamówienia.
Po otrzymaniu zwrotu do naszego magazynu dokonaliÅmy zwrotu kosztów, zgodnie z ustaleniami.
Bardzo przepraszamy za problem z dostawÄ
, który wystÄ
piÅ w firmie Chronopost. Prosimy o kontakt, jeÅli chcÄ
PaÅstwo zÅoÅŒyÄ kolejne zamówienie lub majÄ
PaÅstwo jakiekolwiek pytania â chÄtnie pomoÅŒemy.
SportovnÄ,
Emilie-HardGuide
Byl to prvnà nákup a pro mÄ neznámÃœ e-shop,trochu jsem se obavál jestli zboÅŸÃ dorazÃ,ale vÅ¡e probÄhlo v poÅádku.
Hardloop ããã®åç
DobrÜ den,
DÄkujeme vám srdeÄnÄ za vaÅ¡e úşasné hodnocenÃ! ð Jsme nadÅ¡eni, ÅŸe vÅ¡echno probÄhlo bez problémů, a tÄÅ¡Ãme se, ÅŸe vás brzy opÄt uvidÃme na vaÅ¡ich dobrodruÅŸnÃœch stezkách! ðïž
SportovnÄ,
Guillaume â HardGuide
ZboÅŸÃ bylo rychle odesláno, sice trvalo déle, neÅŸ bylo doruÄeno, ale to nebyla chyba obchodu. S nákupem jsem spokojená.
Hardloop ããã®åç
DobrÜ den, Hana,
Velké dÃky za vaÅ¡e úşasné hodnocenÃ! ð VaÅ¡e spokojenost je pro nás tou nejvÄtÅ¡Ã odmÄnou. TÄÅ¡Ãme se, aÅŸ se s vámi znovu setkáme na dobrodruÅŸnÃœch cestách! â°ïž
SportovnÄ,
Mathilde â HardGuide
I would give 5 stars but all systems gave me earlier delivery date, if that would be correct I would not mind but I was awaiting package earlier as I was informed. Otherwise no problem at all. e-shop had items I could not get in my country with even better pricing. Kudos!
Hardloop ããã®åç
Hello Jan,
Thank you so much for your feedback! ð I'm thrilled to hear that you found items that werenât available in your country and at great prices too. Iâm sorry about the delivery date confusion, and I really appreciate your patience. Looking forward to seeing you on your next adventure! ðïž
Sportively,
David â HardGuide
Hardloop ããã®åç
DobrÜ den, Pavle,
DÄkujeme vám srdeÄnÄ za váš pozitivnà ohlas! ð Je skvÄlé slyÅ¡et, ÅŸe náš sortiment splnil vaÅ¡e oÄekávánÃ. Jsme nadÅ¡enÃ, ÅŸe vás můşe váš Patagonia Better Sweater doprovázet na vaÅ¡ich dobrodruÅŸstvÃch v pÅÃrodÄ. TÄÅ¡Ãme se, ÅŸe vás opÄt uvidÃme na stezkách! ðïž
S pozdravem,
Romain â HardGuide
Good prices and sales. Delivery was a bit delayed, but I was informed about it in advance.
Hardloop ããã®åç
Hello Filip,
Thanks a lot for your positive feedback! ð We're thrilled to hear you appreciated our prices and sales. While we're sorry for the delivery delay, we're glad you were informed ahead. Your Julbo Fury Reactiv will surely make a great companion on all your future adventures! ðïž
Sportingly,
Arnaud â HardGuide
Batoh pÅÃjemnÄ sedà na zádech. Zadnà vstup je hodnÄ praktickÃœ, a i uchycenà skialp lyÅŸÃ paráda.
Hardloop ããã®åç
DobrÜ den,
Mockrát dÄkujeme za vaÅ¡i skvÄlou zpÄtnou vazbu! ð Jsme rádi, ÅŸe jste si naÅ¡e sluÅŸby uÅŸili. VÅŸdycky nás potÄÅ¡Ã doprovázet vás na vaÅ¡ich outdoorovÃœch dobrodruÅŸstvÃch! ð
S pozdravem,
Guillaume â HardGuide
Package was ruined (DPD had to put extra tape, that the box would arrive in one piece) and delayed by 2 days. The shoes I ordered were nice, but they were not put in the original shoe-box, so when i received the damaged box with the shoes almost peeking out, I for sure was not as satisfied as one could be.
Hardloop ããã®åç
Thank you for your detailed feedback.
We are truly sorry that your package arrived damaged and delayed. Even if this happened during transport with DPD, we completely understand how disappointing it must have been to receive a parcel in that condition.
We also apologize that the shoes were not placed in their original shoe box. We understand that this affects the overall experience, especially when the outer packaging was already damaged.
Your feedback is very important to us, and we will review our packaging process to prevent this kind of situation in the future. Thank you for bringing this to our attention.
Louis - HardGuide
Hardloop ããã®åç
DobrÜ den,
Velké dÃky za váš skvÄlÃœ komentáŠ! ð Jsme nadÅ¡eni, ÅŸe jste byla s naÅ¡imi sluÅŸbami spokojena. Doufáme, ÅŸe se brzy opÄt setkáme na dobrodruÅŸnÃœch stezkách! ðïž
SportovnÄ,
Louis â HardGuide
Hardloop ããã®åç
DobrÜ den Michaelo,
Moc dÄkujeme za VaÅ¡i úşasnou recenzi! ð Jsme opravdu potÄÅ¡eni, ÅŸe komunikace probÄhla rychle a efektivnÄ. S Ortovox Pizol Pants budete pÅipravena na jakékoliv dobrodruÅŸstvÃ, aÅ¥ uÅŸ na horách nebo na stezkách. TÄÅ¡Ãme se na VaÅ¡i dalÅ¡Ã návÅ¡tÄvu! ðïž
SportovnÄ,
Guillaume â HardGuide
Everything was good, but communication could have been better. The package was delivered on the expected date.
Hardloop ããã®åç
Hello,
Thank you so much for your kind words! I'm thrilled to hear everything went smoothly with your order. We appreciate your feedback on communication and are always striving to enhance our customer experience. Looking forward to seeing you on your next adventure! ðïž
Best,
Louis â HardGuide
Iâve got a Patagonia jacket at a great price, they shipped it relatively fast (international shipping to the Czech Republic), but then Chronopost ducked up with the final destination info and the package got stuck in a week long âwe need more info from you loopâ (with literally no response from chronopost, they donât have the chat bot in English, donât respond to emails and literally provide no option to add the info to the tracking page for the parcel), Hardloop representatives were responsive, but rather useless - besides unhelpful encouragement that I should just wait and check the tracking page, they havenât done anything (e.g. to contact chronopost and give them the correct info Iâve selected whilst purchasing) - in the end it took me 5 phone calls to the local depo here to persuade them and get a permit to come collect the package myself (it has never been delivered to the final destination and as I understand it couldnât even be due to the ducked up info in the process, so if I havenât actively tried and collected it myself, theyâd just ship it back to France and give me a refund or ship it again I guess - so much for being eco friendly and low emission). So Iâd be careful ordering from them internationally next timeâŠ
Hardloop ããã®åç
Hello,
Thank you for your feedback and for your persistence in getting your Patagonia jacket! ð We are sincerely sorry for the delivery issues you encountered with Chronopost and for the lack of effective support from our side. ðïž Both the carrier and our team have been experiencing a period of very high volume, which unfortunately meant our response was not as optimal or proactive as it should have been. We clearly missed the mark in assisting you with the destination info, and we apologize for the frustration this caused. We are working hard to improve our international shipping coordination to prevent this "loop" from happening again. ð²
Sportively,
Antonin â HardGuide
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