So disappointed when the tops I ordered arrived and were nothing like the photos. Tried numerous times to get a refund, but the response was to keep offering a discount with a refund until I got so fr... もっと見る
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This looks nothing like the advertised item. I think it’s time we call accc. False advertising.Wish I had found this site before I wasted my money on a millers product . To return it I have to pay... もっと見る
SCAMMERS! Does not guarantee their products quality, refuses to take low quality clothing back. Puts customers in a, "loop," asking for photos, explanations, and various other stalls and not forthrig... もっと見る
企業が回答しました
I've purchased this blouse before and I loved it so much I wanted two more. I ordered size small, as I previously did. The Blue and White blouse fit well, but the multi-colored one was much larger a... もっと見る
企業が回答しました
1.4
ひどい
429件のレビュー
ネガティブなレビューの 30％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Ultimate scam
The items pictured look stylish and high quality. The items received are cheap trash. Getting a refund is almost impossible. You are not able to leave a review on their website so all of those glowing comments are all fake. Take your money and go to a legitimate website.
2025年10月20日
自発的なレビュー
Harperandlane からの回答
Hi,
We’re very sorry to hear about your experience. It sounds like the items you received did not match your expectations — that’s certainly not the experience we want for our customers.
We’d really like to look deeper into your case and understand exactly what happened so we can work toward resolving it for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to look into this as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
This company is a Total scam
This company is a Total scam, watch the YouTube video review. I ordered what was reportedly a Xl cashmere sweater and shirt, took several weeks to arrive, sweater had no size marking tag, but was a medium size at best based on common pit to pit measurements (4 inches shorter than normal XL sweater) and the material was definitely not cashmere.
The XL shirt had sleeves that were 2” inches shorter than normal XL shirt.
I had to provide pictures to prove all of this, they will not refund, only give credit for new product, which I will be obligated to pay shipping and any price difference. I have never dealt with an online retailer that does not refund for incorrect sizing of merchandise- this company is a Total Scam- Buyer Beware!
I wish I had read the reviews prior to ordering. I am chalking it up to a costly educational lesson, and donating the items to Goodwill
2025年10月30日
自発的なレビュー
Harperandlane からの回答
Hi Massachusetts customer,
We’re sorry to hear that the items you received didn’t meet your expectations in terms of sizing and material. We understand how frustrating this must have been, especially when the experience doesn’t align with what was anticipated.
We’d appreciate the chance to take a closer look at your case and see how we can best assist. Please reach out to us at support@harperandlane.com
with your order number or any relevant details so our team can work with you toward a resolution.
Thank you for sharing your feedback — we’re here to help.
Warm regards,
Your Harper & Lane Support Team
Harper and Lane is a SCAM!!
The sweater I ordered and waited a long time to receive is clearly a cheap knockoff. It does NOT match the photo on the website. Similar in style but clearly not the same and cheap quality. It seems clear that they are running a "bait and switch" online store. Do not purchase from this company. You will not receive your money back or a replacement item.
2025年10月31日
自発的なレビュー
Harperandlane からの回答
Hi Kathleen,
We’re sorry to hear that the sweater you received didn’t meet your expectations. We understand how disappointing it must have been to receive something that didn’t match what you anticipated.
After reviewing your case, we agree that your experience did not reflect the standard we aim to uphold. Our team has reached out to you directly from support@harperandlane.com to ensure everything has been resolved.
If you haven’t seen our message yet, please check your spam folder or reply directly so we can assist further.
Thank you for your feedback — it helps us continue to improve.
Warm regards,
Your Harper & Lane Support Team
If I could give them a negative review…
If I could give them a negative review number I would. The worst quality of any product I’ve ever ordered. I’m still trying to get them to let me return the items & it’s just a back & forth of emails with no resolution. DO NOT buy from this company! I would have to pay for shipping to CHINA!! When ordering the website said returns were easy. I wish I had researched the company before I ordered.
2025年10月31日
自発的なレビュー
Harperandlane からの回答
Hi Diana,
We’re sorry to hear that the items you received didn’t meet your expectations. We also understand how frustrating it can be when the return process doesn’t go as smoothly as anticipated.
We’d really appreciate the chance to take a closer look at your case and assist you directly. Please reach out to us at support@harperandlane.com
with your order number or any relevant details — our team is here to help and committed to finding a resolution.
Thank you for sharing your feedback with us.
Warm regards,
Your Harper & Lane Support Team
WARNING
WARNING: DO NOT BUY FROM Harper&Lane. I wish I had read reviews BEFORE purchase. Cheaply made, lousy customer service. Returns are a joke, have to pay for returns on inferior merchandise. Spent $300 on $15 worth of material. DO NOT - repeat, do not buy from this China company.
EDIT (11-11-25): After multiple (6-8) communications with Harper&Lane requesting a refund for three items, and refusing their unacceptable offers, and they do NOT pay for return shipping,; we FINALLY agreed on a 75% refund and keep the merchandise. Waiting to see if I really get a credit on my card?
2025年10月25日
自発的なレビュー
Harperandlane からの回答
Hi Vickie,
We regret that your experience fell so far short of what you expected. Feeling disappointed with the quality of the items and encountering challenges during the return process is understandably frustrating, and your concerns deserve proper attention.
As an update, the refund agreed upon as the resolution on November 6th has already been processed. Our team has also reached out to you again via email today to ensure you have all the latest information. If you have any further questions or notice anything that doesn’t look correct on your statement, please contact us directly at support@harperandlane.com
so we can review it with you.
Thank you for giving us the opportunity to address this and bring the matter to a resolution.
Warm regards,
Your Harper & Lane Support Team
DO NOT BUY FROM THIS SITE!!
DO NOT BUY FROM THIS SITE. THE CLOTHING IS CHEAP and THEY CONTINUE TO GIVE U THE RUN AROUND FOR A RETURN. I STILL HAVE NOT BEEN ABLE TO GET MY MONEY BACK.
2025年10月31日
自発的なレビュー
Harperandlane からの回答
Hi Brit,
We’re truly sorry to read about your experience. From what you’ve described, it sounds like you’ve had a frustrating and unfair situation, and that’s definitely not the experience we want for our customers.
We’d really like to look deeper into your case and understand exactly what happened so we can work toward resolving it for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to look into this as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
The blazer WAS NOT WHAT I ORDERED
The blazer arrived, and it was of poor quality and fit and cheap material. I am trying to return it, but they make it very difficult to do so and have TERRIBLE CUSTOMER SERVICE AND HORRIBLE QUALITY GOODS.
2025年10月30日
自発的なレビュー
Harperandlane からの回答
Hi Kathryn,
We regret that your experience with the blazer fell so far short of what you expected. Receiving an item that doesn’t match your order and then facing difficulties with the return process is understandably frustrating, and we want to ensure your concerns are addressed properly.
Our support team has already contacted you directly via email to review the situation and guide you through the next steps. Thank you for giving us the opportunity to look into this and work toward a resolution.
Warm regards,
Your Harper & Lane Support Team
My shoes were deformed, and customer service is so slow..
My shoes came in a small bag ,not a box. The tip of the shoes were deformed. I asked replacement, and the customer service promised me they will send me a pair of other style. We had a lot of email exchanges to confirm the style, the color and the size. It is been 3 months. Today I received a email asking me to confirm the color, which I confirmed at least twice. I feel so disappointed and frustrated. The shoes I bought was $55, not cheap. Please don't buy anything from this website.
2025年10月30日
自発的なレビュー
Harperandlane からの回答
Hi Fan,
We’re very sorry to hear about your recent experience and understand how disappointing it must have been to receive an item that didn’t meet your expectations. Your feedback is extremely important to us, and we take situations like this seriously.
Our customer care team has already reached out to you directly via email to discuss your concerns and ensure you’re fully supported. We truly appreciate your patience and the opportunity to make things right.
Warm regards, Harper & Lane Support Team
Ordered a coat was around $80 said it…
Ordered a coat was around $80 said it would ship out next day….come to find out it was coming from China , the winter coat is paper thin and if I saw this in a store I wouldn’t even of paid $10 for it !!! Save your self from ordering anything from them as their descriptions are out right lies , what I received is junk !!!
2025年10月28日
自発的なレビュー
Harperandlane からの回答
Hi Beth,
We’re very sorry to hear about your recent experience and understand how disappointing it must have been to receive an item that didn’t meet your expectations. Your feedback is extremely important to us, and we take situations like this seriously.
Our customer care team has already reached out to you directly via email to discuss your concerns and ensure you’re fully supported. We truly appreciate your patience and the opportunity to make things right.
Warm regards,
Your Harper & Lane Support Team
THE TWO TOPS
THE TWO TOPS, I BOUGHT FROM THIS COMPANY
WERE TOO BIG AND THE FABRIC WAS INFERIOR, CHEEP LOOKING AND VERY LOW QUALITY
WHEN I CONTACTED THEM
THEY ASK FOR ME TO TAKE APHOTO OF ONE OF MY TOPS AT SO THY COULD SEE THE SIZE DIFFERENCE SERIOUSL, THEY DID. DON'T BUY FROM THESE PEOPLE , HOPING TO GET A REFUND
2025年10月25日
自発的なレビュー
Harperandlane からの回答
Hi,
We’re truly sorry to hear about your experience. It’s disappointing to know that your order didn’t meet expectations — that’s not the level of quality or service we aim to provide.
We’d really like to investigate this further and make things right. Please reach out to us at support@harperandlane.com
with your order number or any helpful details so our team can review your case and resolve it as quickly as possible.
Thank you for bringing this to our attention and giving us the opportunity to improve.
The blouses I ordered were cheesy …
The blouses I ordered were cheesy polyester not cotton !!! Looks like trying to return them is not going to happen!..Guess Im stuck. Certainly would ever order from them again! Big Rip Off!
2025年10月28日
自発的なレビュー
Harperandlane からの回答
Hi,
We’re truly sorry to hear about your experience. It’s disappointing to know that your order didn’t meet expectations — that’s not the level of quality or service we aim to provide.
We’d really like to investigate this further and make things right. Please reach out to us at support@harperandlane.com
with your order number or any helpful details so our team can review your case and resolve it as quickly as possible.
Thank you for bringing this to our attention and giving us the opportunity to improve.
Insane refund policies! Avoid at all costs!
Received the blouse I ordered and neckline was sewn inside out! Unacceptable. Company wanted to send me a replacement if I paid shipping or if I wanted to send it back it would be $30! Are you kidding me? I told them I wanted a full refund but that was not even an option for this scam company. Thank goodness I paid with PayPal so I filed a dispute. I sent PayPal screen shots of my emails with H & L. Within two minutes I had a full refund in my PayPal account. Lesson learned. If I can’t use PayPal I won’t be purchasing online!
2025年10月29日
自発的なレビュー
Harperandlane からの回答
Hi,
It’s disheartening to read about your experience and the frustration you’ve described. This isn’t the impression we want to leave with our customers, and we take your feedback seriously. We’d really like to review what happened with your order and clarify any misunderstandings about our return and refund process.
Please contact our support team directly at support@harperandlane.com with your order details so we can look into this further and assist you directly.
Thank you for bringing this to our attention and giving us the opportunity to improve.
Warm regards,
Your Harper & Lane Support Team
Terrible, confusing customer service, still no refund for incorrect shirt.
I ordered two shirts in L using their size chart. The shirts arrived but were much too small. I wrote back saying I wanted replacement shirts and a way to return the first shirts at Harper and Lane's expense. First they offered credit toward different shirts and said I could sell the wron shirts, which was weird. Then, after several more emails, agreed to send me the correct shirts. Those shirts arrived, one was the correct size and the second was the same 'too small' size as before. We started emailing me again. Said I had to return the wrong shirt to Asia for a refund since it was no longer in stock. As in the entire series of transactions, it was their error, and I refused. They sent another email giving me a US address to lessen the expense of the return. Again, not my fault and they should have paid for the return and refunded my money for the shirt in the right size they no longer had.
2025年9月25日
自発的なレビュー
Harperandlane からの回答
Hi Katherine,
We’re truly sorry to hear about the difficulties you experienced with your order and the confusion that followed. We completely understand how frustrating it must have been to deal with repeated sizing issues and back-and-forth communication — that’s certainly not the experience we want for our customers.
Our customer care team has already reached out to you directly via email to address this matter and provide a resolution. We truly appreciate your patience and the opportunity to make things right.
Warm regards,
Your Harper & Lane Support Team
Stay Away From This Company
I never received my order and they refused to refund me. They keep saying it’s still in transit. Do not trust this company; they are scammers. If there were a zero rating, I would give them zero.
Response to message below: Well, I have contacted you for the past few weeks and you denied my request for refund. Same as what you wrote below “I am sorry”. You have a useless customer service.
2025年10月28日
自発的なレビュー
Harperandlane からの回答
Hi,
It’s disappointing to hear that your order hasn’t arrived as expected. We completely understand how frustrating this must be and appreciate you bringing it to our attention. Your feedback is valuable to us, and we’d like to take a closer look to understand what happened with your delivery.
Please contact our customer care team at support@harperandlane.com
with your order details so we can review this further and work toward a resolution.
Warm regards,
Your Harper & Lane Support Team
Buyer Beware- Returns are impossible!
I bought a pair of orthopedic shoes that didnt fit me nor alleviate any pain/discomfort. I was within the return window and asked how to return. Not only did I have to send pictures, multiple emails, and KEEP turning down alternative return options (how about 30% money back and you can keep the shoes!) UGH! I had to keep repeating to them that I had no use for shoes I can't wear, and wanted a FULL refund. Then, when I finally tried to return them at USPS, I was told it was going to cost me over $100 cause apparently they only ship returns to China! Why don't they return to their warehouse here? I assume they have one in the U.S. cause it was quick shipping. Regardless, they don't tell you about this long, bizarre, and basically impossible return process in their policy section of course. I will never buy from them again now that I know. They were, however, very nice and quick to respond in their emails so I gave them 2 stars for nice customer service. But sometimes pleasantries will only get you so far. Now I'm stuck with shoes I will never wear, and lost money. But at least I gained a valuable lesson. 🤷🏼♀️
2025年10月22日
自発的なレビュー
Harperandlane からの回答
Hi Correen,
We’re truly sorry to read about your experience. From what you’ve described, it sounds like you’ve had a frustrating and unfair situation, and that’s definitely not the experience we want for our customers.
We’d really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
BUYER BEWARE!!!
Ordered the Erin jacket - arrived and was too small. I checked the measurements and they were off. Material was like cotton covered plastic and not a coat at all. Its appearance was nothing like the website. BUYER BEWARE! Do not order from this company - I opened a dispute with my credit card company immediately as Harper and Lane is not responsive and they want you to pay return shipping for their inadequate and wrongly sized product.
2025年10月27日
自発的なレビュー
Harperandlane からの回答
Dear Forrest,
We’re truly sorry to hear that your recent purchase did not meet your expectations. We understand how disappointing it can be when an item doesn’t fit as expected, and we appreciate you taking the time to share your experience.
Our sizing charts are carefully designed with detailed garment measurements to help customers choose the most accurate fit. However, as styles and materials can vary slightly, we always recommend comparing our listed measurements with a similar item you already own for the best result. Your feedback is invaluable and helps us continue improving the clarity and accuracy of our sizing information.
We’ve also reached out to you directly to review your order and find a suitable resolution. Please check your inbox (or spam folder) for an email from info@harperandlane.com
, or feel free to reply there so our team can assist you promptly.
Thank you for giving us the opportunity to make this right.
Poor quality and fit
I ordered two blouses which according to the size chart should have fit my usual L purchases. The delivery time was very lengthy ( 1 month) and the fits very disappointing. One blouse was too tight to even button up, including very tight on the arms and the other one barely fit. The quality is poor with the inside revealing a stark white material which is not pretty when the collar relaxes. The return/exchange process would have required me to pay $12.95 (possibly per blouse) and without guaranty of timeliness or proper fit. I choose the other option which was to keep the blouses for a 20% refund from the seller. I will donate them. I will not be purchasing any more products from this company as the experience was disappointing and and frustrating overall. I believe that their marketing is misleading for the American population size in general. Delivery times are very long which I had not been told and return extremely inconvenient.
2025年10月22日
自発的なレビュー
Harperandlane からの回答
Hi Meagan,
We’re truly sorry to hear that you had a disappointing experience. That’s not the level of service we aim to provide, and we completely understand your frustration.
We’ve reached out to you again because we’d really like to understand what went wrong and find a proper solution for you. Your satisfaction matters to us, and our team is ready to help resolve this as quickly as possible.
Please check your inbox (or spam folder) for an email from info@harperandlane.com
, or feel free to reply directly here so we can take care of it right away.
Thank you for giving us the opportunity to make this right.
QUALITY IS TERRIBLE
QUALITY IS TERRIBLE! Items depcited are very deceiving and frankly untruthful. A blouse that was aedvertised as cotton is some awful polyester. I am seing it right back.
2025年10月25日
自発的なレビュー
DO NOT BUY FROM THIS COMPANY
I ordered sandals that looked so cute online. They were incredibly flimsy and cheaply made, not to mention didn't fit. I emailed twice, asking how a return could be done, and they never responded. Finally had to get my credit card company to fight the charge, at which point Harper and Lane emailed me claiming they have no idea why I'm unhappy since "they've never heard from me". DO NOT DO BUSINESS WITH THIS COMPANY. Wish I had read online reviews of the company first.
2025年9月11日
自発的なレビュー
Total scamming thieves
I purchased something that was described and pictured as a beautiful knit sweater. After waiting weeks to receive it, I receive a cheap nylon like sweatshirt that had picture of a sweater printed on it. The price was $70.00. After following instructions from their website to return it, they keep not giving me the address to send it back to. They reply each time with long nonsense responses but won't give me the info to return it and won't give me a refund! Total scam ming thieves!!
2025年10月25日
自発的なレビュー
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企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
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