I bought a faith, hope and charity necklace for my granddaughter's birthday in white gold as she prefers that. Her present arrived beautifully packaged in a protective cloth bag as well as a box. Stun... もっと見る
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Wrong item sent I paid for a sterling silver chain and pendant I was sent stainless steel. I have been assured the problem will be resolved. 06/06/2026 Thank you for rectifying my order promptly,... もっと見る
企業が回答しました
I’m absolutely in love with my Belcher bracelet. The chain is strong but still dainty enough to look elegant on my wrist, and the heart charm detail is just beautiful — delicate filigree with a secure... もっと見る
Well presented and well packaged- had a reasonable first time purchase discount. My only gripe would be the photos gave the impression that the item (infinity link) and chain were bigger than what... もっと見る
企業情報
当該企業による記述
Beautiful contemporary luxury jewellery with our distinctive signature character and bespoke design.
連絡先
22 Hatton Garden, EC1N 8BA , London, 英国
- 0844 330 0141
- info@harperkendall.com
- harperkendall.com
4.5
優良
123件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 75％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Beautiful wedding ring even better than…
Beautiful wedding ring even better than the photo. Fits perfectly and arrived in a couple of days. Also emailed a question and they replied immediately. Very happy.
2026年6月2日
Wrong item sent I paid for a sterling…
Wrong item sent I paid for a sterling silver chain and pendant I was sent stainless steel. I have been assured the problem will be resolved.
06/06/2026
Thank you for rectifying my order promptly, with-in the week.
2026年5月27日
Harper Kendall からの回答
Thank you for your feedback.
We sincerely apologise that you received a stainless steel item instead of the Sterling Silver chain and pendant that you ordered. Following an internal review, we identified that this was the result of a fulfilment error during the dispatch process, and unfortunately, the incorrect item was sent in error.
We appreciate you bringing this to our attention, and we are pleased that we have already been able to assist you. The matter is being resolved as a priority, and your correct Sterling Silver item will be dispatched promptly.
We understand how disappointing it can be when an order does not arrive as expected, and we apologise for any inconvenience caused. Thank you for your patience and understanding while we put this right.
Kind regards,
Harper Kendall, Customer Support
Amazing product, true to online pictures.
I bought a faith, hope and charity necklace for my granddaughter's birthday in white gold as she prefers that. Her present arrived beautifully packaged in a protective cloth bag as well as a box. Stunning piece of jewellery which amazed the birthday girl. Utterly gorgeous gift which carries on a family tradition which my mother started. Great service, informed when item dispatched and a check from company to ensure it met my expectations. It absolutely does. Highly recommended. Thank you for amazing quality and outstanding piece of jewellery.
2026年5月8日
I have used this company before and…
I have used this company before and find their website clear and concise and service is very excellent
2026年5月15日
Quality Service
Pleased with my second purchase from Harper Kendall and really appreciate the communication re delivery. Many Thanks.
2026年5月12日
This company has excellent customer…
This company has excellent customer service. I bought a locket necklace and I wanted to send it back to have it engraved.
Customer service were excellent, they
allowed me to send it back and within a week I had my necklace back!
It’s a truly wonderful piece and I’m loving it!
Thank you so much
Rochel
2026年1月27日
A wonderful experience for a sentimental purchase!
My purchase through Harper Kendall's website was so easy. The package arrived from London to the US quickly, with tracking provided. It was safely shipping and the pendant was exactly as pictured. I had been searching for 5yrs for a lost/stolen pendant that was a gift from my late father. I looked online and in every jewelry store without luck - until I saw this one. I cried and knew whatever the price it was worth it. I didn't know how much it would mean when I opened the box -- but it was so incredibly special. The pendant is stunning!!! I wasn't expecting a chain, but it was a nice surprise. I'd also like to thank customer service for quickly refunding the shipping charge that was added in error. An all around fantastic experience!!
2026年2月26日
Harper Kendall からの回答
Thank you for your kind and positive review. We are very pleased to hear you are happy with your pendant and have finally found exactly what you were looking for and searching for after all these years for this particular pendant, since this holds such meaning and sentimental value for you.
Kept me updated with my order,great…
Kept me updated with my order,great quality item and fast delivery
2026年2月10日
Amazing customer service
Amazing customer service. One of the best I’ve ever received. Thank you! Gorgeous product too.
2026年1月25日
自発的なレビュー
Great product -prompt delivery
2026年1月15日
Ordered a 20 inch necklace but got 18 inch
Ordered a 20 inch necklace and they sent 18 inch. When requested return they insisted the order was right, but measured it and certainly was the wrong length. Return was approved, but not a good experience.
2026年1月6日
Harper Kendall からの回答
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.
Necklace lengths can sometimes vary slightly depending on several factors, including the specific style of chain, the design of the clasp, and the method used when measuring. In many cases, the stated length refers to the full length of the chain, including the clasp, and certain chain styles or link structures can also influence how the piece measures when laid flat.
Our team checks items against the listed specification before dispatch, and based on our assessment, the chain supplied matched the ordered length according to standard jewellery measuring practice. That said, we fully understand that fit and expectations can vary, and we appreciate you taking the time to raise the concern.
If a piece ever arrives and does not feel right for you, we are always happy to help resolve the matter. If, for any reason, a chain is not as described or the length is not suitable, we are more than willing to arrange an exchange for an alternative length where possible. Ensuring customer satisfaction remains a priority for us.
Fantastic customer service
Absolutely brilliant customer service, there was a problem with the post, which is not the jewelers fault. They contacted the post and kept me up to date with the tracking system. I purchased some beautiful rose gold heart earrings that were well worth the wait. Thank you for your service. Kind regards Lisa Marie Wedge
2025年12月4日
The courier company put the parcel when…
The courier company put the parcel when delivered in my bin.
2025年11月15日
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