I bought a faith, hope and charity necklace for my granddaughter's birthday in white gold as she prefers that. Her present arrived beautifully packaged in a protective cloth bag as well as a box. Stun... もっと見る
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Wrong item sent I paid for a sterling silver chain and pendant I was sent stainless steel. I have been assured the problem will be resolved. 06/06/2026 Thank you for rectifying my order promptly,... もっと見る
企業が回答しました
I’m absolutely in love with my Belcher bracelet. The chain is strong but still dainty enough to look elegant on my wrist, and the heart charm detail is just beautiful — delicate filigree with a secure... もっと見る
Well presented and well packaged- had a reasonable first time purchase discount. My only gripe would be the photos gave the impression that the item (infinity link) and chain were bigger than what... もっと見る
企業情報
当該企業による記述
Beautiful contemporary luxury jewellery with our distinctive signature character and bespoke design.
連絡先
22 Hatton Garden, EC1N 8BA , London, 英国
- 0844 330 0141
- info@harperkendall.com
- harperkendall.com
4.5
優良
123件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 75％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
No contact whatsoever
No contact whatsoever . When trying to call the phone number provided on both their website , and Facebook page.. none of them work.
Then I tried to contact via messaging their Facebook (as it stated on their website as another form of contact ) , however when doing so , it didn’t go through .
I’m currently in the process of waiting for a refund . But I’m getting no answer what so ever? How do I solve this please. It’s quite ridiculous and I need a refund asap ( I had a tracking put on the parcel , and it was received by 01/02 this month. Which will make it 2 weeks in a few days since you’ve received the parcel back. I need the refund so we can go ahead with looking for other potential rings . As the wedding is now next week ! I need an answer.
2023年4月2日
自発的なレビュー
Harper Kendall からの回答
We always instantly reply to any emails or messages either via our social media pages or by standard email messages we also always have a virtual live customer support available where our team will instantly any questions or queries. We have already replied to your emails and processed your refund and you would have received an email confirmation for this so please check your inbox if you can't see that email there then please check your Spam folder as that's where it has likely landed. We apologise for the delay and inconvenience but refunds do take some time to process and are not completed instantly.
Website clearly states that ring sizer…
Website clearly states that ring sizer is free postage and was charged postage by post office as I presume the incorrect postage fee was paid by Harper Kendall. Apparently they are unable to refund this expense to me, so overall not impressed with customer service!
2023年1月26日
Harper Kendall からの回答
The ring sizer is free postage as described we are not sure why Royal Mail decided to charge you postage as we send out hundreds of ring sizers in the same way and have never experience any issues. However we already mentioned that we are quite happy to refund that for you but we not able to do that from our systems as that only allows us to refund the amount paid on your order but we refund the full amount via external payment system such as PayPal if you do not have Paypal then we would be to reimburse using any other method you provide to us. We apologise for any inconvenience.
Good value and service.
2023年1月25日
Good quality earrings
Good quality earrings
Timely delivery
Post purchase email a nice touch
2023年1月23日
Well recommend 👌
2022年12月26日
Best price and best quality
Best price and best quality. They kept me informed of my shipment every step of the way and it arrived safely and was exactly as described.
2023年1月5日
Do not buy solid gold jewellery here
Do not buy solid gold jewellery here. Ridiculously over priced and not as described! Sent me a chain that was half of width that was advertised, contacted customer service and was told this was not true, they don’t falsely advertise and no other customers had said this and they don’t even stock a chain that size. I literally sent a photo with a ruler and they ignored it and just told me to return. No apology whatsoever. I weighed the necklace and it was worth £50 not the £400 it was. This is why they don’t put the weights!!
Edit— you showed me a screenshot of a 1mm silver chain on you’re website, how is this proof the chain I received was 2mm? I literally sent a photo with a ruler, and on top of this I went ahead and purchased another 2mm chain with the exact same ball links from another retailer and the links were nearly double the size and measured correctly at 2mm. So yes you are falsely advertising items and selling chains that are not as described and are extremely overpriced and underweight. Standing by my original statement, don’t buy from here!
2023年1月11日
Harper Kendall からの回答
We are very sorry that you were unhappy with the ordered chain. The chain in question is a 2mm chain as our customer service agent explained to you. He also showed you a comparison of a similar chain which is 1mm in dimensions listed and is accurate according to industry standards. However, they may appear more or less smaller in actual measurements depending on the design and style as all jewellery dimensions vary quite a lot according to their style. We never knowingly falsely advertise or market anything that is not how we operate and always remain true and accurate as best we can. We regularly sell and have sold many chains in this 2mm style and have never had any issues or complaints from any customers but it's fine and understandable if you have felt that this wasn't true to size its why we have a returns policy in place should you wish to return your item for an exchange or refund which you have already done. Again please accept our sincerest apologies.
Never again
Order earings paid £225 they were a gift. Arrived on time but 1 has blemish. I will not be ordering anything from Harper Kendall again.
2022年12月22日
Extremely disappointed in my experience…
Extremely disappointed in my experience ordering from Harper Kendall. I placed an order on Nov 26 for a necklace and a bracelet. I am from the US and made sure to give the package ample time to arrive by Christmas. I was guaranteed multiple times by customer service representatives that the order would be delivered by Christmas. After noticing that the package was no longer in transit after December 7th (stuck in a post office in Romford), I had reached out multiple times for assistance, and each time was assured the package would be here by Christmas. They even went so far as to tell me they had reached out to the post office and it was no longer there and should be arriving at my door any day. It is now January 1, I still have not received my order and I have had to place my order in dispute (which I have made them aware of). The only reason they receive 2 stars is their live chat is efficient and you don't need to wait to speak with a human. Otherwise, very disappointing experience. I would not recommend Harper Kendall for your luxury jewelry needs, especially if you are international.
2022年12月25日
Harper Kendall からの回答
Very sorry that you've had this poor experience with us but we are not at fault in this instance as your package was stuck with Royal Mail due to the long postal strikes we've had here. Regarding updates on its progress, we can only go by what Royal Mail tells us in terms of tracking and we relay that information to the customer should any issue arise. We ship many orders to the U.S. and many more countries around the world so Very rarely do we ever get problems like this so this is unfortunate that your parcel was never received on time, especially since you needed this for Christmas. We sincerely apologise for this trouble and inconvenience and in future will make sure issues like this do not happen again.
Well worth taking a look
Very easy to order . Kept up to date with order status. Fast delivery. As seen great quality. Love my earrings 12mm gold ball . Recommend this company. Well worth a look .
2022年11月20日
I purchased a necklace which I am very…
I purchased a necklace which I am very happy with and delivery to my uk address was very prompt.
2022年8月16日
Everthing was fine with this purchase
Everthing was fine with this purchase, well packed too.
2022年7月17日
Good service and experience
2022年6月29日
JEWLLERY FANATIC
I HAVE BOUGHT A COUPLE OF PIECES OF JEWLLERY AND HAVE BEEN
EMTREMELY PLEASED WITH THE PIECES VERY PRETTY JEWLLERY WILL BY MORE
2022年6月3日
Good quick service
2022年6月1日
Excellent
Excellent, product was as high quality as expected. It arrived promptly with no fuss, definitely recomend.
2022年5月24日
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