I recently purchased a "Ortho cool king mattress" from Harvey Norman galway and was assisted by Maria. Despite my challenging needs—I have a broken coccyx and required a mattress with low motion trans... もっと見る
所在地
所在地を変更Unit 12, Galway Retail Park, Bothar Stiofain, Knocknacarra, H91 A6NC Knocknacarra, Galway, IE
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Winny was a very knowledgeable and patient salesman. He spent time with me exploring the best option for with in fitness trackers. I felt heard by him and was able to choose the perfect product withou... もっと見る
企業が回答しました
Raviraj was extremely helpful and patient in providing the transfer of data service, He is such a nice guy. He made the process easy and it was well worth the extra money to have him set up my new lap... もっと見る
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I was helped by Teddy, he was super helpful with assisting me in looking into an Oura ring! He owned one himself and allowed me to get a feel for the ring and showed me how the App worked also. 10/10... もっと見る
企業が回答しました
企業情報
Harvey Norman Ireland - Galway について
当該企業による記述
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
当該企業による記述
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
連絡先
Unit 12, Galway Retail Park, Bothar Stiofain, Knocknacarra, H91 A6NC, Knocknacarra, Galway, アイルランド
- 091 332000
4.3
優良
739件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Terrible service
Terrible service. Called into Galway shop to buy TV was told the model i wanted could be ordered online. I returned home before ordering and paying for the TV online. I received an email advising me to wait for a second email confirming the TV had arrived. The second email confirmed the product had arrived to there warehouse and was ready for collection, which is across the far side of town from the shop. I drove across town to the warehouse only to be told the TV had not arrived. A week then passed and i had heard nothing, I called into the shop today to see what was happening. I was told the second email was sent in error and that another email will be sent once the TV actually arrives. After returning home i received a call from Harvey Norman telling me they aren't getting this TV and will not be honoring the purchase. They then tried to up sell me TVs with much worse specs over the phone. Why would anyone decide to give more money for a worse product that they never ordered. Needless to say I requested a refund and will have to start my research for another product elsewhere. I will also need to return the TV mount i ordered on Amazon for the product Harvey Norman told me they were sending me. The whole process was a mess start to finish with no one responding to my emails forcing me to call into the shop. Wasted several trips across town, my time and my patience AVOID!!
2026年1月15日
自発的なレビュー
Harvey Norman Ireland - Galway からの回答
Hi S Lyons,
We regret to hear about the trouble you experienced with your TV order. We apologize for the incorrect emails, the unsuccessful warehouse visit, and the eventual cancellation. We are sorry for the inconvenience this caused, including the wasted trips and time. Please email our customer support teams the details and they will be able to look into this further with the relevant team.customer@support.harveynorman.ie We appreciate you bringing this to our attention.
Kind Regards,
Kevin
Harvey Norman Ireland - Galway からの回答
Hi Bernard,
We're happy to hear that you received your order so quickly after placing it online. Thank you for your positive feedback; we appreciate it.
Many thanks,
Katie.
Brilliant
Customer service was brilliant , including online , i had a query and it was dealt within minutes
2026年1月10日
Harvey Norman Ireland - Galway からの回答
Hi Leah,
We're happy to hear that our customer service was brilliant and your query was resolved quickly online. We appreciate you taking the time to leave feedback!
Many thanks,
Katie.
Great delivery service
Great delivery service, on time, waited for us to arrive, delivered up and down stairs without any issue.
2026年1月9日
Harvey Norman Ireland - Galway からの回答
Hi Frank,
We appreciate you taking the time to leave us this review. We are very happy to hear that you were pleased with our delivery service and the team's efforts.
Many thanks,
Katie.
Delivery guys were great
Delivery guys were great. They called early in the morning to let me know around what time I should expect them, and they arrived exactly when they said they would. They were also careful with the items and took time to explain some installation requirements.
2026年1月13日
自発的なレビュー
Harvey Norman Ireland - Galway からの回答
Hi Giana,
We appreciate you taking the time to leave us this review. We are happy to hear that you were pleased with the delivery team's communication and punctuality. We're also glad they were careful and helpful with the installation information.
Many thanks,
Katie.
Harvey Norman Ireland - Galway からの回答
Hi Nicola,
We appreciate you taking the time to leave this feedback. We are delighted you had received good communication throughout your order process!
Kind Regards,
James
Radio at the right price!
Had the alarm clock radio I was looking for at a great price! Arrived the next day!
2026年1月8日
Harvey Norman Ireland - Galway からの回答
Hi Claire,
We're happy to hear that you found the alarm clock radio you were looking for at a great price! We appreciate your positive feedback and are glad it arrived quickly.
Kind Regards,
James
Great Service nice & early delivery so…
Great Service nice & early delivery so we didn’t have to hang around all day
The Driver was friendly & did a great job job bringing in my stuff
2026年1月10日
自発的なレビュー
Harvey Norman Ireland - Galway からの回答
Hi Dave ,
We appreciate you taking the time to leave this review. We're happy to hear that you were pleased with the early delivery and the driver's friendly and professional service.
Kind Regards,
Kevin
The staff is excellent,good customer service.
Excellent staff members,premium customer service made my furniture shopping great.
2026年1月9日
Harvey Norman Ireland - Galway からの回答
Hello,
We appreciate you sharing your feedback. We are so glad to hear that our excellent staff and premium customer service made your furniture shopping great!
Many thanks,
Katie.
Harvey Norman Ireland - Galway からの回答
Hi Deirdre,
We appreciate you sharing your experience. We are so glad to hear about the great service and the helpfulness of our team!
Kind Regards,
Kevin
Excellent service
Excellent service, friendly staff, fast click and collect. I love my purchase.
Thank you Harvey Norman!
2026年1月6日
Harvey Norman Ireland - Galway からの回答
Hi Gina,
We appreciate you taking the time to share your positive experience. We are so glad you found our staff friendly and our click and collect fast.
Kind Regards,
Kevin
Great experience and the sales…
Great experience and the sales representatives are always willing to help and answer questions
2026年1月7日
Harvey Norman Ireland - Galway からの回答
Hi Kamal,
We're glad you enjoyed your experience! Our sales representatives aim to provide helpful answers. We appreciate your positive feedback very much.
Kind Regards,
Kevin
Very helpful and efficient
2026年1月4日
Harvey Norman Ireland - Galway からの回答
Hi there,
We are happy to hear that we were helpful and efficient for you! We appreciate your feedback.
Kind Regards,
Kevin
Delivery was brilliant
Delivery was brilliant, and the two men who delivered the furniture were fantastic.
2026年1月7日
自発的なレビュー
Harvey Norman Ireland - Galway からの回答
Hi Evelyn,
We appreciate you sharing your experience! We are so happy to hear that you received brilliant delivery service, and that our team was fantastic.
Kind Regards,
Kevin
While the staffs are very helpful and…
While the staffs are very helpful and supportive inside the store, the service isn't great while doing online orders.
Maybe the company needs to improve on online business
2026年1月5日
Harvey Norman Ireland - Galway からの回答
HI there,
We appreciate your feedback. We're sorry our online order service didn't meet your expectations. We'll strive to improve our online business and provide better support.
Kind Regards,
Kevin
Recommend place to buy
It was a good experience to buy here, I got the best 65inch TV deals during st. Stephens day and delivery is free. Recommend place to buy
2025年12月30日
Harvey Norman Ireland - Galway からの回答
Hi Bram,
We're happy to hear that you had a good experience and found excellent deals on a 65-inch TV with free delivery during St. Stephen's Day. Thank you for recommending us!
Many thanks,
Katie.
Harvey Norman Ireland - Galway からの回答
Hi Alan,
We're happy to hear that our team was punctual, careful, and communicative. Thank you for your positive feedback; we appreciate it.
Many thanks,
Katie.
Harvey Norman Ireland - Galway からの回答
Hi Maria,
Thank you so much for taking the time to leave this review. We appreciate your feedback and hope to see you in-store again soon!
Many thanks,
Katie.
very happy with the fridge freezer
very happy with the fridge freezer. your company rang me within an hour to arrange delivery which came on time.
2025年12月29日
Harvey Norman Ireland - Galway からの回答
Hi Paul,
We're happy to hear that you are very satisfied with the fridge freezer and our prompt delivery arrangement. Thank you for sharing your positive experience with us!
Many thanks,
Katie.
Super service
I ordered sheets on line and within the hour l got a call to saythey were ready to pick up .Extremetly efficient and very friendly also when l collected from the store
2026年1月2日
Harvey Norman Ireland - Galway からの回答
Hi Carmel,
We're happy to hear that you had such a positive experience with our quick online order fulfillment and friendly in-store pickup. Thank you for your feedback!
Many thanks,
Katie.
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