Very good. Order delivered quickly. I just find the website very annoying. I get near constant popups on the website telling me what others have brought and what others have added to thier baskets! I... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
First class service with very good prices. Ordered a UV replacement lamp always concerned about receiving this kind of product damaged. This isn't likely to happen with Hatton Koi, by far the best pac... もっと見る
Really oleased with my purchase it was a smooth transaction completed online ans I was informed every step of the way on my order progress which was brilliant. Certainly would not hesitate to deal wi... もっと見る
企業が回答しました
Liked the product. Was easy to order and delivered in next to no time. Have noticed the difference on using the product.
企業情報
当該企業による記述
Hatton Koi is a family-owned company that sells elite koi pond accessories, koi fish food, filters, and other high-quality fish care essentials. We understand the joy that koi fish can bring, but we also understand the hard work and dedication it takes to maintain a healthy koi pond. Empowering others to enjoy koi fish without the burden of complicated maintenance routines, we sell premium-grade koi pond filters, heaters, pumps and more. From water treatments and koi food to koi pond filtration systems, we have everything you need to create the perfect environment for koi fish to thrive.
連絡先
Fulford House, Newbold Terrace, CV32 4EA, Leamington Spa, 英国
- 07466798142
- support@hattonkoi.com
- hattonkoi.com
4.5
優良
130件のレビュー
ネガティブなレビューの 50％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Perfect ordering experience and…
Perfect ordering experience and delivery on time.
Great job, thank you.
2025年6月27日
Orderd and paid express dliverty and it…
Orderd and paid express dliverty and it arrive almost a week late
2025年6月26日
Hatton Koi からの回答
Hi Davif,
Thank you for your order.
Your order was placed on 24/06/2025 21:40 We attempted delivery on the 27/06/2025 but no one was in to be able to receive the delivery.
We left a card to advise of the delivery attempt. Our express service is 1 to 3 business days, and we delivered within the time commitment for our express service.
Kind regards,
Paul
BRILLIANT!!
If anyone is having trouble with blanket weed or string algae, this stuff is brilliant, can't rate it enough!
2025年6月24日
Speedy delivery and items safely…
Speedy delivery and items safely arrived with fragile Mountain Tree filter media received without any damage.
2025年5月31日
Was very good with letting me know…
Was very good with letting me know straight away that my item was out of stock at the time and offered me a refund if I wasn’t happy to wait, so 10/10 for communication got my item a week later as promised 👍
2025年6月4日
Very happy with the air filters these…
Very happy with the air filters these guys provided. Quick, decent price and good P & P. (Unlike much of the competition.)
Excellent email updates and comms too.
Highly recommended.
2025年6月10日
False advertising
The picture of the Item that was advertised was not what we received. It was false advertising of the item that advertised against what we received
2025年6月10日
Hatton Koi からの回答
Thank you for your feedback. As per our emails, the description of the product clearly states that it is the ballast of the UV and not the UVC itself. We do our best to make things as clear as possible in the listing; unfortunately, this isn't always interpreted accurately. Sorry for the inconvenience caused. Kind regards, Paul
A GREAT SHOPPING EXPERIENCE
Have purchased 2 items from Hatton Koi and the customer service shown has been exemplary. I had questions regarding the Pond Water Blade I purchased and the response to my emails was immediate. From purchasing to delivery the sales purchase was second to none. Would highly recommend to purchase your Koi or Pond related items from Hatton Koi as the products and customer service is fantastic, thank you immensely
2025年6月9日
Hatton Koi からの回答
Thank you, Nigel, for your feedback. I look forward to seeing you again soon. Kind regards, Paul
Air Blower Replacement for Bubble Bead Filter
Really oleased with my purchase it was a smooth transaction completed online ans I was informed every step of the way on my order progress which was brilliant. Certainly would not hesitate to deal with Hatton Koi again in the future.
Many thanks :-)
2025年5月27日
Hatton Koi からの回答
Thank you, Richard, for your kind feedback. We look forward to seeing you again soon. Kind regards, Paul
Had an issue with product resolved perfectly
Had an issue with product. Situation was resolved immediately with no fuss at all
2025年5月14日
Super fast delivery.Good communication.
2025年4月11日
Excellent service with very quick…
Excellent service with very quick dispatch time and next day delivery. Very competitive prices also. Will definitely be continuing to order from them and highly recommend.
2025年2月7日
There was a mess up on the delivery…
There was a mess up on the delivery which was corrected and sorted with no fuss and with 2 days. Which was fabulous, would totally recomend.
2025年1月31日
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