Ordered the trial/taster box 8 days ago. Still not received it and emailed HQ and heard nothing at all. And the RM tracking id doesn't even work. Not a good thing for any potential future orders i... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
The rabbits love the products and I had to contact customer services who went above and beyond to deal with my issue. Happy with my subscription. No more stressing about running out of hay and forage.... もっと見る
企業が回答しました
Our bunnies LOVE HayDay! We started using HayDay about a year ago after trying their tester pack and have been ordering Timothy Hay and Ryegrass Hay ever since. The packaging is all plastic free whi... もっと見る
企業が回答しました
Both of my rabbits are 4 years old so I’ve tried a lot of different hay to see what they like best and HayDays hay is genuinely THE best I’ve come across I wish I’d found them sooner. It smells lovely... もっと見る
企業が回答しました
企業情報
当該企業による記述
The NEW Way To Feed TASTY Hay! At HayDay, we produce high-quality and highly nutritious hay for small pets, grown on our family farm in Yorkshire. We grow and produce all of our premium hay products for rabbits, guinea pigs, chinchillas and degus in house: meaning we manage the whole process from field to nibble! Our story began with brothers, Tom and Mike, whose family has been growing a range of crops on the farm for many years! Over the last 10 years, they have become experts in producing premium hay. All whilst doing whilst we can give back through sustainable initiatives on our farm. We can barn dry the hay right here on our farm in Yorkshire using green energy (so we don’t have to rely on the British weather!) so you can rest assured your hay will be premium quality every time. We are champions of our environment and have initiatives to reintroduce hedgerows and wildflowers and are constantly improving our farming practices - you can see more about this on our website! With a product range which varies from suitable everyday feeding hays such as timothy hay and meadow hay, to ryegrass and oat hay to diversify your pets diet - our excellent Trustpilot reviews say everything you need to know about us. Our packaging is 100% plastic free, 100% recyclable or used as a way of minimising waste. With a service that delivers your small pets hay directly to your door with our flexible and easy to manage subscriptions - you can never forget your small pets HayDay! Head to our website or our socials to find out more!
連絡先
Red House Farm, DN5 7SU, Doncaster, 英国
- 01709234946
- hello@hay-day.co.uk
- hay-day.co.uk
4.4
優良
197件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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HayDay からの回答
Hi Jazzmin, thank you so much for taking your time to leave us this review.
We're so pleased that your piggies love our hay. Our no1 goal has always been to create and supply the best products for our customers and their pets, so your feedback means a lot to us.
- Ellie at the HayDay team
Absolutely worth the price
Absolutely worth the price. !!!! My piggies love it. I ordered the Timothy hay and smells soooo fresh I could it eat it myself. Will definitely be purchasing from here and not pets at home from now on !!!!!
2025年6月4日
自発的なレビュー
HayDay からの回答
Hi Antonia thank you so much for taking your time to leave us this review.
We're so pleased that your piggies love our hay. Our no1 goal has always been to create and supply the best products for our customers and their pets, so your feedback means a lot to us.
- Ellie at the HayDay team
Bought some alfalfa hay for my 2 baby…
Bought some alfalfa hay for my 2 baby bunnies thinking we would give it a try. They normally love there alfalfa hay but unfortunately would not touch this at all, the hay was well to hard for young rabbits and very long ( which states on the box and website it's for young rabbits).I even found it well too stiff it was hard to snap with my fingers.
2025年6月9日
自発的なレビュー
HayDay からの回答
Hi Jessica, thank you for your review. We are sorry to hear you weren't 100% happy with our product - the quality you have described is not our standard for HayDay products and not the usual feedback we receive so we would like to look into this further.
If you'd like to contact us by email, and possibly send some photos, we can have a look for you. Please email hello@hay-day.co.uk
Thanks,
Ellie at the HayDay team
Lovely green hay
Lovely green hay! My pigs really like it, and the foraging mix too! Will definitely order again 😊
2025年6月12日
自発的なレビュー
HayDay からの回答
Hi Debbie, thank you so much for taking your time to leave us this review.
We're so pleased that your piggies love our hay. Our no1 goal has always been to create and supply the best products for our customers and their pets, so your feedback means a lot to us.
- Ellie at the HayDay team
HayDay からの回答
Hi Henry, thank you so much for taking your time to leave us this review.
We're so pleased that you're satisfied with our Tasty Timothy hay. Our no1 goal has always been to create and supply the best products for our customers and their pets, so your feedback means a lot to us.
- Ellie at the HayDay team
Golden Poops!
So where do i start. Iv been using another company for hay for around 5 years always struggling to get them golden poops. Even trying many other brands to no success! I came across this company by accident on my shop delivery app. Thought i’d give it ago since iv already purchased hay from every Tom, Richard and Harry! Well not only did Diego the bunny absolutly love the timothy hay, we had golden poops even after the taster pack! I bought a couple of the smaller boxes as a selection to see what the fussy boy fancied and well, he like all of them. Still golden poops and a more active and happy boy. I feel so guilty that i didnt find this quality hay and service sooner! Amazing and cannot recommend enough, thank you! From a happy golden poop Diego and a happy bun mum! 🩵
2025年6月2日
自発的なレビュー
HayDay からの回答
Hi Chelsea, WOW! Thank you so much for taking your time to leave us this amazing review.
We're so pleased that your bunny Diego loves our high quality & highly nutritious hay. Our no1 goal has always been to create and supply the best products for our customers and their pets, so your feedback means a lot to us.
If you have any images of his golden poops, be sure to send them to us on socials (@HayDayHQ) to be entered in our monthly poops of fame competition!
- Ellie at the HayDay team
Quick delivery
Quick delivery, HUGE BOX so that will last me a good while. Thank you. Will be ordering again.
2025年5月21日
自発的なレビュー
HayDay からの回答
Hi Lisa, thank you so much for taking your time to leave us this review.
We're so pleased that you're satisfied with our hay. Our no1 goal has always been to create and supply the best products for our customers and their pets, so your feedback means a lot to us.
- Ellie at the HayDay team
HayDay からの回答
Hi Marco, thank you so much for taking your time to leave us this review.
We're so pleased that you're satisfied with our hay. Our no1 goal has always been to create and supply the best products for our customers and their pets, so your feedback means a lot to us.
- Ellie at the HayDay team
The best outcome would be that my…
The best outcome would be that my rabbits like the hay enough... the outcome we got was that they are both obsessed with it!! Not much encouragement to get them to eat it now. Find I'm topping it up more than once a day 😊 Thank you HayDay for the lovely tasting hay that my rabbits adore more than pea flakes i think!
2025年5月1日
自発的なレビュー
HayDay からの回答
Hi Hayley, WOW! Thank you so much for taking your time to leave us this amazing review.
We're so pleased that your bunnies love our hay. Our no1 goal has always been to create and supply the best products for our customers and their pets, so your feedback means a lot to us.
- Ellie at the HayDay team
First time buying from Hayday
First time buying from Hayday! My rabbits and Guinea pigs are enjoying it! Arrived promptly and excellent packaging. Thank you
2025年4月27日
HayDay からの回答
Hi Kate, thank you so much for taking your time to leave us this review.
We're so pleased that your guinea pigs and rabbits love our high quality & highly nutritious hay. Our no1 goal has always been to create and supply the best products for our customers and their pets, so your feedback means a lot to us.
- Ellie at the HayDay team
Delivery error.
The product is excellent.
Having to go to shop and return items they sent to me in error was the issue.
Also this delayed my order.
I ordered for home delivery as due to my arthritis I struggle to carry boxes of any weight, as my hands are so painful.
Return QR code is so far down email after the logo. It should be beside written text for ease of use. Not everyone is technical. Myself and two experienced shop assistants couldn't find it.i was tempted to pay for the wrong items and donate them rather than go through the hassle of returning them.
While the quality is great rabbits love it.
2025年5月9日
自発的なレビュー
HayDay からの回答
Hi Gail, thank you for taking your time to leave us this review.
We’re pleased to hear that you’re happy with the quality of our products and that your rabbits are enjoying our hay - we really appreciate your feedback.
We apologise for the delivery error and the inconvenience it caused when returning, especially given the challenges you mentioned. We're working hard to ensure the returns process is much smoother and better accessible for our customers going forward.
If there's anything we can help you with in the future, please let us know.
Thanks,
Ellie at the HayDay team
All three of my bunnies enjoyed this…
All three of my bunnies enjoyed this hay. It was fresh and sweet smelling. I will definitely be buying it again in the future.
2025年4月21日
HayDay からの回答
Hi Natasha, thank you so much for taking your time to leave us this review.
We're so pleased that your bunnies love our high quality & highly nutritious hay. Our no1 goal has always been to create and supply the best products for our customers and their pets, so your feedback means a lot to us.
- Ellie at the HayDay team
Fussy male rabbit
Fussy male rabbit, bought the meadow and Timothy sample box and unfortunately not touched it … sorry
2025年4月29日
自発的なレビュー
HayDay からの回答
Hi Lisa, thanks for your review.
We know and understand how fussy some bunnies can be so we appreciate your feedback. If you feel like trying another hay type, we'd be happy to help you choose the right one (our Ryegrass and Oat Hay are great options). Feel free to reach out to our team anytime.
- Ellie at the HayDay team
Excellent quality, large amount!
I have two boy bunnies, very picky with Hay! And it’s difficult to find excellent quality that also isnt covered in dust!
But my little buns love the Timothy hay & the Rye Grass too! It came fresh, quick and you don’t realise how much they actually supply you with! Two happy boys who get a mixture every day now with the foraging mix included!
Would highly advise bun owners to give them a go! They also do tasters to let your buns decide! Bunnies deserve the best and this delivers to your door!
Love Herb & Vinnie!
2025年5月1日
自発的なレビュー
HayDay からの回答
Hi Benjamin WOW! Thank you so much for taking your time to leave us this amazing review.
We're so pleased that your bunnies Herb and Vinnie love our high quality & highly nutritious hay. Our no1 goal has always been to create and supply the best products for our customers and their pets, so your feedback means a lot to us.
- Ellie at the HayDay team
Fragrant, fresh, crunchy hay
Great products, rabbits love the hay! Stays fresh and crunchy for a very long time. Smells delicious and the bunnies go mad for it. Quick delivery service too. Fantastic.
2025年3月23日
HayDay からの回答
Hi Caroline, WOW! Thank you so much for taking your time to leave us this amazing review.
We're so pleased that your bunnies love our high quality & highly nutritious hay. Our no1 goal has always been to create and supply the best products for our customers and their pets, so your feedback means a lot to us.
- Ellie at the HayDay team
HayDay からの回答
Hi Kerry, thanks so much for taking your time to leave us this review.
We're so pleased that you and your rabbits are happy with our high quality hay products. Our no1 goal has always been to create and supply the best products for our customers and their pets, so your feedback means a lot to us.
- Ellie at the HayDay team
Yay for HayDay
My rabbit is delighted with the oat hay - long crunchy strands are just what she likes best. I have also bought the rye, but she hasn't tried it yet. I definitely plan to order from HayDay again. The boxes the hay comes in are super - no tape but very secure.
2025年4月8日
自発的なレビュー
HayDay からの回答
Hi Susan, thank you so much for taking your time to leave us this amazing review.
We're so pleased that your rabbit loves our Oat Hay - you'll have to let us know what she thinks of our Rye too! Our no1 goal has always been to create and supply the best products for our customers and their pets, so your feedback means a lot to us.
- Ellie at the HayDay team
Lovely hay!
My bunnies love the hay from here! They love the rye meadow and alfalfa and especially the oat hay it’s amazing with lovely long strands! We have not tried the Timothy yet that will be next and I am sure they will like that also. The packaging is lovely and the delivery was very quick. I highly recommend!
2025年3月25日
自発的なレビュー
HayDay からの回答
Hi Jade, WOW! Thank you so much for taking your time to leave us this amazing review.
We're so pleased that your bunnies love our Ryegrass, Meadow & Alfalfa hay. Our no1 goal has always been to create and supply the best products for our customers and their pets, so your feedback means a lot to us.
- Ellie at the HayDay team
Really good quality product
Really good quality product, with great customer service. Couldn’t ask for anything more
2025年2月25日
HayDay からの回答
Hi Rachel, thanks so much for taking your time to leave us this review.
We're so pleased that you're happy with our high quality hay products. Our no1 goal has always been to create and supply the best products for our customers and their pets, so your feedback means a lot to us.
- Ellie at the HayDay team
My rabbit really enjoyed the hay and I…
My rabbit really enjoyed the hay and I think the package is great will be ordered again
2025年3月4日
自発的なレビュー
HayDay からの回答
Hi Alisa, thanks so much for taking your time to leave us this review.
We're so pleased that your rabbit loves our hay. Our no1 goal has always been to create and supply the best products for our customers and their pets, so your feedback means a lot to us.
- Ellie at the HayDay team
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