Ordered the trial/taster box 8 days ago. Still not received it and emailed HQ and heard nothing at all. And the RM tracking id doesn't even work. Not a good thing for any potential future orders i... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The rabbits love the products and I had to contact customer services who went above and beyond to deal with my issue. Happy with my subscription. No more stressing about running out of hay and forage.... もっと見る
企業が回答しました
Our bunnies LOVE HayDay! We started using HayDay about a year ago after trying their tester pack and have been ordering Timothy Hay and Ryegrass Hay ever since. The packaging is all plastic free whi... もっと見る
企業が回答しました
Both of my rabbits are 4 years old so I’ve tried a lot of different hay to see what they like best and HayDays hay is genuinely THE best I’ve come across I wish I’d found them sooner. It smells lovely... もっと見る
企業が回答しました
企業情報
当該企業による記述
The NEW Way To Feed TASTY Hay! At HayDay, we produce high-quality and highly nutritious hay for small pets, grown on our family farm in Yorkshire. We grow and produce all of our premium hay products for rabbits, guinea pigs, chinchillas and degus in house: meaning we manage the whole process from field to nibble! Our story began with brothers, Tom and Mike, whose family has been growing a range of crops on the farm for many years! Over the last 10 years, they have become experts in producing premium hay. All whilst doing whilst we can give back through sustainable initiatives on our farm. We can barn dry the hay right here on our farm in Yorkshire using green energy (so we don’t have to rely on the British weather!) so you can rest assured your hay will be premium quality every time. We are champions of our environment and have initiatives to reintroduce hedgerows and wildflowers and are constantly improving our farming practices - you can see more about this on our website! With a product range which varies from suitable everyday feeding hays such as timothy hay and meadow hay, to ryegrass and oat hay to diversify your pets diet - our excellent Trustpilot reviews say everything you need to know about us. Our packaging is 100% plastic free, 100% recyclable or used as a way of minimising waste. With a service that delivers your small pets hay directly to your door with our flexible and easy to manage subscriptions - you can never forget your small pets HayDay! Head to our website or our socials to find out more!
連絡先
Red House Farm, DN5 7SU, Doncaster, 英国
- 01709234946
- hello@hay-day.co.uk
- hay-day.co.uk
4.4
優良
197件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Always quick to despatch
Always quick to despatch, which is great when the rabbits have got through more than I've accounted for and I need to order an extra box.
And, it's always nice fresh sweet smelling hay!
2025年2月20日
HayDay からの回答
Hi Jamie, thanks so much for taking your time to leave us this review.
We're so pleased that your bunnies love our hay. Our no1 goal has always been to create and supply the best products for our customers and their pets, so your feedback means a lot to us.
- Ellie at the HayDay team
HayDay からの回答
Hi Susan, thank you so much for taking your time to leave us this review. Our team really appreciates your continued support for our small business.
- Ellie at the HayDay team
Love it !
Hay is amazing !
I ordered a few weeks ago and my bunnies love it and they can’t get enough of it. On previous hay they didn’t seem to want much even if I provided them with a lot but I find my self constantly refilling this hay! Can not recommend it enough and this will be the main hay for my rabbits for the foreseeable future :)
2025年1月29日
自発的なレビュー
HayDay からの回答
Hi Blueberry & Clementine, thank you so much for taking your time to leave us this amazing review.
We're so pleased that your bunnies love our hay. Our no1 goal has always been to create and supply the best products for our customers and their pets, so your feedback means a lot to us.
- Ellie at the HayDay team
HayDay is super amazing
HayDay is a small company . There different hay and forages are packed full with goodness for my 5 rescue guinea pigs my fluffers 🤗
I love HayDay because they take super care about their products and they have an excellent customer care team
I tried others and HayDay is outstanding for me .
Their prices are excellent value for money and super fast delivery
With the subscription service it's very easy for me to get all for my fluffers on time
I like to mention I use HayDay for many months now and they Quality is perfect not as by others where the quality is not as high
Also what is great I can switch items around in the subscription to make it even better for my fluffers to give them the variety they like and deserve 🤗🤗🤗🤗🤗
2025年1月28日
HayDay からの回答
Hi Ursula, thank you so much for taking your time to leave us this amazing review.
We're so pleased that your guinea pigs love our hay! We appreciate your comments about our customer service team and our subscription service.
Our no1 goal has always been to create and supply the best products for our customers and their pets, so your feedback means a lot to us.
- Ellie at the HayDay team
HayDay からの回答
Hi Chloe, thank you so much for taking your time to leave us this review - we're so pleased that your rabbits love our hay!
Our team really appreciates your continued support for our small business & your feedback for our products.
- Ellie at the HayDay team
Ellie at HayDay has been amazing the…
Ellie at HayDay has been amazing the times we have spoken and her customer service was prompt and friendly which is great. Received my hay very fast and the quality is top notch, my rabbits love it. Could not recommend HayDay enough.
2025年2月11日
自発的なレビュー
HayDay からの回答
Hi Cara, thank you so much for taking your time to leave us this review!
We're so pleased that your rabbits love our hay. It's always at our forefront to provide the best service to our customers, so your feedback means a lot to us.
- Ellie at the HayDay team
HayDay からの回答
Hi Paul, thank you so much for taking your time to leave us this review!
We're so pleased that your small pets love our hay. Our team really appreciates your feedback for our products and service!
- Ellie at the HayDay team
HayDay からの回答
Hi Paul, thank you so much for taking your time to leave us this review!
We're so pleased that your small pets love our hay. Our team really appreciates your feedback for our products and service!
- Ellie at the HayDay team
Store bought? Never again!
I can only wish I found out about HayDay earlier. My box arrived in express time and it's been a long while since I saw my guinea pig munching on his hay so eagerly. I've tried so many store bought brands, cheap ones, expensive ones... Disappointed with all of them, too much brown, barely any greens. When I saw my Thor digging in the pile I gave him and almost cried of happiness! Thank you, HayDay for making me and my guinea pig happy 💖 you've got a new customer here!
2025年2月6日
自発的なレビュー
HayDay からの回答
Hi Monica, WOW thank you so much for taking your time to leave us this review!
We're so pleased that your piggies love our hay, it's brilliant to know that you've finally found the hay for them. Our team really appreciates your feedback for our products and service!
- Ellie at the HayDay team
Fantastic - my bunnies love it
My two bunnies love the meadow hay. Lovely and fresh and you can tell it is of good quality. Really impressed with the first order so much so that I’ve started a subscription.
2025年1月7日
自発的なレビュー
HayDay からの回答
Hi Matt, thank you so much for taking your time to leave us this review. We're so pleased that your rabbits love our hay, and our team really appreciates your feedback for our products and service!
- Ellie at the HayDay team
High quality hay for my piggies
High quality hay for my piggies. Quick delivery and excellent service. Will definitely be a returning customer.
2024年12月30日
HayDay からの回答
Hi Fiona, thank you so much for taking your time to leave us this review. We're so pleased that your piggies love our hay, and our team really appreciates your feedback for our products and service!
- Ellie at the HayDay team
I have two bunnies who are 4 months old…
I have two bunnies who are 4 months old and growing rapidly. They go mad for this hay! Compared to another brand I have tried the hay is fast digesting, meaning they eat more and it's keep their guts healthy. My only grumble would be the box. Unless I am opening the box incorrectly, it opens from the side and unfortunately for me that's where all the dust was sat. I had to decant into two other large boxes as my bunnies are kept indoors and it was making a terrible mess everytime I pulled some hay from the box.
2025年1月4日
自発的なレビュー
HayDay からの回答
Hi Gray, thank you so much for taking your time to leave us this review. We're so pleased that your pets love our products and our team really appreciates your feedback.
We would recommend opening your hay from the taped side of the box. If you have any further questions, feel free to contact us on hello@hay-day.co.uk
Great service and excellent products…
Great service and excellent products for sale. Highly recommend 😊
2024年12月2日
HayDay からの回答
Hi Joanne, thank you so much for taking your time to leave us this review. We're so pleased that you love our products and our team really appreciates your feedback for our products!
Loved the packaging
Loved the packaging, the box is easy to open and reseal also loved the fact there was the option to add waterproof covering to the box. Delivery was quick. The hay itself wasn't great, it wasn't green, no long stems all very short and straw like consistency. Our guinea pigs weren't impressed.
2024年12月1日
自発的なレビュー
HayDay からの回答
Hi, Thank you for your review. We are sorry to hear you weren't 100% happy with our product - the quality you have described is not our standard for HayDay products and not the usual feedback we receive so we would like to look into this further.
If you'd like to contact us by email, and possibly send some photos, we can have a look for you. Please email - hello@hay-day.co.uk
Thanks
Ginny
HayDay からの回答
Hi Anna, thank you so much for taking your time to leave us this review. We're so pleased that you love our hay and our team really appreciates your feedback for our products!
First time ordering after taking a…
First time ordering after taking a sample box from TNRF earlier in the year, my bunnies preferred the Timothy hay so I went with 4.5kg of that and they’re obsessed! I’ve used it when bonding pairs & for regular daily grazing. Will definitely order again and as a rabbit vet nurse I can confidently recommend this to my clients!
2024年11月18日
HayDay からの回答
Hi Lucy, thank you so much for taking your time to leave us this review. We're so pleased that your bunnies love our hay and our team really appreciates your feedback for our products!
Quick delivery and friendly service
Quick delivery and friendly service. Beautiful, fresh, dust free hay!!
2024年11月25日
HayDay からの回答
Hi Helen, thank you so much for taking your time to leave us this review. We're so pleased that you love our hay and our team really appreciates your feedback for our products!
HayDay からの回答
Hi Dina, thank you so much for taking your time to leave us this review. We're so pleased that your rabbits love our hay and our team really appreciates your feedback!
HayDay からの回答
Hi Pauline, thank you so much for taking your time to leave us this review. We're so pleased that your rabbits love our hay and our team really appreciates your feedback!
Pros and cons
Delivery was faster than I expected and the hay is really nice, my rabbits are all over it :)
Update since ordering a few more times: the hay in the bottom of every box is just dust and there's quite a bit of it so a fair amount goes to waste.
They also expect you to pay £2.99 to waterproof the packaging. I don't think customers should have to pay extra to ensure the product arrives in a usable condition.
Also, when you subscribe you can choose every 2 or 4 weeks but not every 3 weeks so I have to keep going on and setting up new subscriptions to get the discount.
2024年12月3日
自発的なレビュー
HayDay からの回答
Hi Chloe, thank you so much for taking your time to leave us this review. We're so pleased that your rabbits love our hay and that you're happy with the service you have received. Please could you provide us with your order number please (to hello@hay-day.co.uk) so we can look into if you received your free gift also.
EDIT: We are sorry to hear you weren't 100% happy with our product - the quality you have described is not our standard for HayDay products and not the usual feedback we receive so we would like to look into this further. We can also amend your subscription to every 3 weeks if that is your ideal subscription!
If you'd like to contact us by email, and possibly send some photos, we can have a look for you. Please email - hello@hay-day.co.uk
Thanks,
The HayDay Team
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