HBADA からの回答

2026年8月3日

Hi there,

Thank you for taking the time to share your experience, and we're truly sorry to hear about the issues you've had with the backrest. Your safety is our top priority, and this is not the standard we hold ourselves to.

We would very much like to make this right for you with a full refund or replacement. Unfortunately, we're currently unable to locate your order in our system based on the information available here.

Could you please share your order number and a contact email so we can reach you directly and resolve this as quickly as possible? You can send these to service@hbada.com, and we'll follow up personally.

We appreciate your patience and the opportunity to put this right.

Best regards,
The HBADA Team

HBADA からの回答

2026年7月17日

Hi there,

Thank you for the honest feedback, and sorry the two options our team shared with you didn't feel like a real fix — we understand why waiting 2 months, or having to take a part off a returned chair, isn't what you'd expect after ordering new furniture.
We're following up internally on why a replacement part isn't readily available, and we've asked our support team to revisit your case with priority to see if we can get you a proper new part sooner than the original timeline. You should hear from our customer service directly with an update.
We appreciate you giving us the chance to fix this properly.

Best regards,
The HBADA Team

HBADA からの回答

2026年7月13日

Hi there,

We're truly sorry for your experience and sincerely apologize for the inconvenience caused by the damaged packaging and missing parts.

We appreciate your feedback and have shared it with our team. We'll continue working to improve our packaging and shipping experience to help prevent situations like this in the future.

Best regards,
The HBADA Team

HBADA からの回答

2026年8月10日

Dear Customer,

Thank you for such a detailed and balanced review — we truly appreciate you taking the time to share both the positives and the areas for improvement. 🙏

We're really glad to hear that the E3 Air has helped with your back and neck pain, and that you're enjoying the recline, leg rest, seat slide, headrest, and lumbar side flaps. It's great to know that the chair has made a real difference for you.

We also hear your honest feedback on the areas that could be better:

The armrest and seat height ranges — we understand that lower adjustments would improve comfort for different body types and desk setups.

The lumbar support pressure — the lack of a manual lock is a design choice, but we understand why a firmer setting would be preferred by some users.

The shirt-riding issue — it's a common point of feedback, and we're actively exploring how to improve the lumbar surface texture in future models.

We also acknowledge your shipping experience wasn't smooth, and we appreciate your patience — we're glad the compensation helped, but we're working on making delivery updates more reliable.

Thank you again for your honest review. Feedback like yours helps us build better products. If there's anything we can assist with directly, feel free to reach out.

Best regards,
The HBADA Team

HBADA からの回答

2026年7月7日

Hi There,

We're sorry to hear that your delivery experience did not meet your expectations.

We understand how frustrating delays or shipping issues can be, and this is not the experience we want for our customers. We'd like to investigate what happened and work toward a solution as quickly as possible.

Please contact our support team at service@hbada.com with your order number or additional details, and we'll review the case immediately.

Thank you for bringing this to our attention. We appreciate the opportunity to make things right.

Best regards,
The HBADA Team

HBADA からの回答

2026年7月7日

Gentile Cliente,

Ci dispiace sinceramente per la sua esperienza e comprendiamo perfettamente la frustrazione causata dal problema riscontrato con il pistone a gas della sua sedia.

La qualità dei nostri prodotti e la soddisfazione dei clienti sono per noi una priorità assoluta. Ci scusiamo se i tempi di gestione e le comunicazioni ricevute non sono stati all'altezza delle sue aspettative. Comprendiamo quanto sia importante disporre di una sedia funzionante per il lavoro quotidiano e ci rammarichiamo per il disagio arrecato.

Desideriamo verificare immediatamente lo stato della sua pratica e della spedizione del ricambio, così da poterle fornire un aggiornamento concreto e individuare la soluzione più rapida possibile. La invitiamo a contattarci indicando il numero dell'ordine Amazon e il riferimento della richiesta di assistenza all'indirizzo service@hbada.eu

La ringraziamo per aver condiviso il suo feedback. Ci auguriamo di poter risolvere la situazione al più presto e riconquistare la sua fiducia.

Cordiali saluti,
Il Team HBADA

HBADA からの回答

2026年7月7日

Hi There,

Thank you for your feedback, and we're glad to hear that you love the chair.

We sincerely apologize for the inconvenience caused by receiving two left armrests. This is certainly not the experience we want for our customers.

Our customer support team will proactively reach out to you to arrange a replacement and help resolve the issue as quickly as possible. We appreciate your patience and thank you for giving us the opportunity to make this right.

Best regards,
The HBADA Team

HBADA からの回答

2026年7月2日

Hi there,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet expectations.

We understand that the assembly process and overall weight of the product may not be ideal for every user. Our chairs are designed with durability and stability in mind, which can result in a heavier build, but we recognize that ease of setup is equally important and are continuously working to improve both our products and assembly experience.

We also appreciate your comments regarding feature differences between models. Our product lineup is designed to serve different needs and budgets, and feedback like yours helps us evaluate future upgrades and improvements across all series.

If there is anything we can do to assist with your chair or address specific concerns, please feel free to contact our support team. We truly value your feedback and the opportunity to improve.

Thank you for giving HBADA a try. Your feedback helps us continue refining our products and delivering a better ergonomic experience for our customers. We hope to have the opportunity to serve you better in the future.


Best regards,
The HBADA Team