I like the chair and its flexible design. However, the arms don’t appear to seat completely down onto the chair base and the armrests feel flimsy and keep my ving with the slightest pressure when movi... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The hbada E3 series is okay. The quality doesn't seem the best, considering the lower lumbar support can't hold its position. The piece is constantly sliding down (and making me slide it back up wit... もっと見る
Nice chair, seat padding isn't going to last too long I think though, feels a bit thin in places. Pieces move too easily, should be locks for all the moving parts so when you get it set you can not h... もっと見る
企業が回答しました
The chair feels premium the moment you sit in it The seat cushion is dense enough to support long gaming or work sessions without flattening. The backrest contour actually follows your spine i... もっと見る
企業情報
HBADA について
当該企業による記述
Sit Well, Stay Healthy
HBADA is committed to advancing cutting-edge technology and ergonomic research to deliver professional ergonomic seating products and solutions for home, office, and study environments worldwide.
To continuously promote human health through innovative technologies and materials, HBADA strives to become a global leader in healthy home solutions.
- Visit Website: https://hbada.com
- Shop Best Sellers: https://hbada.com/collections/all-chairs
- Contact Us: https://hbada.com/pages/contact-us
HBADA Vision & Mission
当該企業による記述
- Brand Vision
- Building a leading brand of global healthy home
- Brand Mission
- Continuous efforts for human health
- Product Concept
- Since 2010, we've specialized in developing ergonomic products, incluiding chairs and height-adjustable desks. Our mission is to create ergonomic chairs that dynamically support various sitting postures through precise, proactive adjustments-chairs that conform to users rather than requiring user adaptation.
- HBADA Tech Lab
- Since our founding, we've established a dedicated technology lab, committed to user-centric health research and ergonomic innovation. We immerse ourselves in the study of ergonomics core technology and meticulously select high-quality raw materials.
Every Order, Backed by HBADA
Shop stress-free
Get it fast with free 2-day shipping, enjoy peace of mind with our 5-year warranty, return it easily within 30 days, and count on our support for life.
連絡先
30 N Gould St Ste R, 82801, Sheridan, 米国
- service@hbada.com
- hbada.com
3.6
まあまあ
82件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 84％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I would absolutely buy another product…
I would absolutely buy another product from HBADA. I made the mistake of buying two items when I just needed one. Their customer service kept tight communication with me while they were at the same time trying to cancel the item which had already shipped. They were able to stop the item from delivery saving me the cost of shipping it back. Excellent product backed by amazing, top tier customer service such as Ben and Lin - unfortunately, I don't have their last names.. Thank you both and to the entire team!
2026年6月4日
The lumbar piece for your lower back…
The lumbar piece for your lower back doesn't stay in the top ratchet position it just falls back down to the bottom. The chair's highest setting which I prefer isn't high enough for my desk. It is flush which doesn't allow me to pull all the up to my desk. The levers are awkward and not easy to use.
2026年6月7日
HBADA からの回答
Hi There,
Thank you for sharing your experience. We're sorry to hear the chair hasn't been the right fit for your setup.
The issue you mentioned with the lumbar support not staying in position is certainly not expected, and we'd like to look into that further. We also appreciate your feedback regarding the seat height, desk clearance, and control levers. These details are extremely helpful as we continue refining our designs.
Please feel free to contact our support team at service@hbada.com with your order information, and we'll be happy to assist.
Best regards,
The HBADA Team
The only thing I dislike about the…
The only thing I dislike about the chair is the leg rest; the screw that allows it to slide in/out gets in the way of it coming out completely.
So I just ended up removing it from the chair altogether.
2026年6月7日
HBADA からの回答
Dear Customer,
Thank you for your feedback — and we're glad to hear that overall you're happy with the chair. 🙏
We understand your frustration with the leg rest mechanism. The screw design you mentioned is indeed something we've noted internally, and we appreciate you bringing it to our attention.
It's completely understandable that you chose to remove it — comfort and practicality should always come first.
If you'd like to discuss this further or share any additional details about your experience, feel free to reach out to us via private message.
Thank you again for your honest review — it helps us improve.
Best regards,
The HBADA Team
Glad I went for it
Great delivery speed, awesome chair. Really happy with the comfort, I spend ~30 hours a week in a computer chair and this is the 4th computer chair I’ve owned and I’m the most happy with it.
2026年6月6日
ARM REST : The handles are too rigid and can’t be
The handles are too rigid and can’t be lifted or moved aside. This causes a tight space for the arms and they are too high causing your shoulders to lift at resting position.
2026年6月5日
HBADA からの回答
Hi There,
Thank you for your feedback. We're sorry to hear that the armrests did not provide the comfort and flexibility you were expecting.
We understand how important proper armrest positioning is for maintaining a relaxed posture, and we appreciate your comments regarding the height and adjustment range. Feedback like yours helps us better understand how different users experience our products and informs future improvements.
Thank you for sharing your experience with us.
Best regards,
The HBADA Team
Chairs a nice chair
Chairs a nice chair, but I paid for preassembly should only take him five minutes to put together and set up four hours
2026年6月5日
HBADA からの回答
Hi There,
Glad to hear the chair itself has been a good fit for you.
We can definitely understand the frustration of expecting a quick setup and ending up spending hours on assembly instead. Thanks for sharing your experience—it helps us identify where the overall customer journey can be improved.
Best regards,
The HBADA Team
Excellent on the surface but not perfect.
Love the look and the adjustability, but execution could be better.
Chair came with one screw missing. Wheels aren't as smooth as I'd expect. Adjustment tightnesses are inconsistent (left armrest adjusts easier than right, cervical support difficult to adjust. The seat itself could stand an extra adjustment for tilt but that's a personal preference.
Overall, I'm satisfied, but it's not the silver bullet of chairs for me.
2026年6月3日
HBADA からの回答
Hi there,
Thank you again for your honest and detailed feedback — it's incredibly helpful.
We've already located your order using the information we have, and we're truly sorry for the missing parts, wheel smoothness, and uneven armrest tension you experienced. This is not the quality or service we want you to have.
We've shared your feedback with our QC and production teams for review. Meanwhile, we will arrange to send you the missing screw and look into the armrest and wheel issues for you.
We're glad you like the design and adjustability — and you're absolutely right, we still have room to improve. Thank you for helping us see that clearly. 🙏
Best regards,
The HBADA Team
Chair is good quality
Chair is good quality, there's just some REALLY bad engineering choices taking place here. For one, the arm pads sit too far forward and do not slide backward at all. Second, the arm rests are attached to the back, so when you recline, the arms point to the sky, making them completely unusable. Last but not least, the arm rests are wayyyyyy too high and do not have enough range of motion. If these things got fixed, the chair would be perfect.
2026年6月3日
HBADA からの回答
Hi there,
Thank you for this really valuable critique — and for taking the time to write it so clearly.
We've already shared your comments with our product and engineering teams as a reference for future improvements. And again, thank you — this kind of feedback is exactly what helps us build better products over time.
Best regards,
The HBADA Team
I did not give 5 stars because you can…
I did not give 5 stars because you can not secure the arm rests in one position
2026年5月8日
HBADA からの回答
Dear Customer,
Thank you for your honest feedback — and we appreciate your overall positive impression of the chair. 🙏
We understand your point about the armrests not locking into a fixed position. This is a deliberate design choice to allow for smooth, continuous adjustment across multiple directions (height, angle, width, and rotation). However, we also recognise that this may not suit everyone's preference — especially for users who value a firm, locked feel.
Your feedback is valuable, and we've shared it with our product team for consideration in future iterations.
If you'd like to share more about your experience or discuss this further, feel free to reach out to us via private message.
Thank you again for helping us improve.
Best regards,
The HBADA Team
Body Wish Fulfillment
An irresistible sale price on a highly rated chair for my work from home kitchen table.
2026年5月26日
HBADA is a scam Chinese company
HBADA chairs are poorly designed, uncomfortable, and backed by some of the worst customer service I’ve ever experienced. I returned the chair within the approved return window, and HBADA received it nearly SIX MONTHS ago. Despite that, they still have not issued my refund.
Instead, I’ve endured a nonstop cycle of excuses and scripted responses claiming they are “escalating the issue” or “confirming repayment details.” After more than a dozen emails, nothing has happened except more delays and stalling.
At this point, it feels less like incompetence and more like a deliberate strategy to avoid honoring refunds. A company should not hold a customer’s money hostage for half a year after receiving a returned product.
Avoid HBADA entirely. The chairs are low quality, uncomfortable, and if something goes wrong, don’t expect support or accountability. Buy local or from a reputable company that actually stands behind its products.
2025年12月27日
自発的なレビュー
HBADA からの回答
Dear Jason,
Thank you for sharing your experience, and we sincerely apologize for everything you've been through. A six-month wait for a refund after a confirmed return is completely unacceptable, and we take full responsibility for the poor handling of your case.
We understand how deeply frustrating it is to receive repeated responses without any real resolution — you deserved far better than this, and we are truly sorry for the stress and inconvenience caused.
We want to resolve this for you immediately. Please contact us directly at service@hbada.com with your order number, and we will personally ensure your refund is treated as the highest priority — no more delays, no more scripted replies.
We are also committed to reviewing our refund processes internally to make sure this situation is never repeated for any customer.
Thank you for your patience, and again, we are deeply sorry.
HBADA Customer Support Team
bro u guess aarer tipping this is a…
bro u guess aarer tipping this is a good company
2026年4月22日
自発的なレビュー
A FUIR VITE
achat fais sur le site hbada pour une chaise ergonimique hbada E3 pro le 10 mars 2026.
je souhaite la retourner car elle est vraiment pas confortable et adapté pour mes soucis de dos.
je contacte le service client hbada qui me répond vite au début et me dit qu'il vont me trouver une solution a mon souci sauf moi je souhaite retourner le produit car dans les 30 jours on n'est satisfait ou rembourser garantie.
sauf il veule que je renvoi moi même les frais envois car il on pas de bordereaux retour a mon adresse en france une blague total.
sincèrement n'acheté pas du tout de chaise de cette marque le service client des incompétents qui se fiche de nous.
2026年3月10日
自発的なレビュー
HBADA からの回答
Dear Anthony,
Thank you for sharing your feedback, and we sincerely apologize for the experience you had with our return process.
You are absolutely right — as a customer within the 30-day satisfaction guarantee window, you should have received a smooth and hassle-free return experience from the very beginning. We are sorry that was not the case.
We want you to know that your feedback has made a real difference. Based on experiences like yours, we have improved our return process for customers in France, and prepaid return labels are now available. We are grateful that your review helped push us in the right direction.
Please contact us at service@hbada.com with your order number so we can assist you with your return under our updated process — we will make sure it is handled properly this time.
Again, we sincerely apologize for the inconvenience, and we hope to have the chance to make this right for you.
HBADA Customer Support Team
HBADA doesn't give return label
I'm trying to return my chair since the 29th of December. I emailed the company as asked on their website, and I got a reply very fast saying I needed the return label.
I'm waiting since then to receive the return label, so the pickup can be arranged. I email them 1/2 a week, and they always say it will be done ASAP.
I'm waiting for 3,5 weeks for a return label.
2026年1月22日
自発的なレビュー
HBADA からの回答
Dear Diogo,
Thank you for bringing this to our attention, and we sincerely apologize for the unacceptable delay you have experienced. Waiting over three weeks for a return label while repeatedly following up is not the experience we want any of our customers to go through, and we fully understand your frustration.
You did everything right — you contacted us promptly, followed up consistently, and were patient far beyond what should have been required. The delay in providing your return label is entirely on our end, and we are truly sorry.
Please contact us directly at service@hbada.com with your order number, and we will make issuing your return label the immediate priority — no more waiting, no more "ASAP" without action.
We appreciate your patience and are committed to resolving this for you as quickly as possible.
HBADA Customer Support Team
Serious safety & return issues
After just 2 days of normal use, my HBADA E3 Ultra chair suffered major structural failure - one of the main legs broke off, making the chair unsafe and completely unusable. This is unacceptable for a product in this price range.
HBADA agreed to a full refund and free collection, but then repeatedly failed to arrange the pickup, missed confirmed collection dates, and avoided providing courier details or tracking. Communication was inconsistent and required constant chasing, with vague promises and delays.
I eventually had to raise a bank dispute to protect my refund. Based on my experience, I would strongly warn others to be very cautious — the product quality and after-sales support are not reliable.
2025年12月5日
自発的なレビュー
HBADA からの回答
Dear Anett,
Thank you for taking the time to share your experience, and we want to start by saying — we are truly sorry. What you described is serious, and we do not take it lightly.
A structural failure of this nature after just two days of normal use is completely unacceptable, and we fully understand why this raised immediate safety concerns. No customer should ever be put in that position, especially with a product at this price point.
Beyond the product issue itself, we recognize that our after-sales handling made an already difficult situation significantly worse. Missing confirmed collection dates, failing to provide courier details, and requiring you to constantly follow up are failures on our part — and we sincerely apologize for each one of them. You should never have had to escalate to a bank dispute to secure a refund you were already promised.
We are actively reviewing our logistics coordination and after-sales communication processes to prevent this from happening to future customers.
If there is anything still unresolved on your end, please do not hesitate to reach out to us at service@hbada.com — we remain committed to making this right.
Again, we are deeply sorry for the experience you had, and we appreciate you bringing these issues to our attention.
HBADA Customer Support Team
Solo apparenza
Arrivata la mia hbada e3pro ho dovuto contattare l’assistenza perché ho ricevuto una sedia con pezzi difettosi altri decisamente rovinati e tolto risposte cordiali di una presunta assistenza che sparisce dopo promesse di supporto e quindi di risoluzione del problema non se ne ha più traccia.
Sconsiglio l’acquisto pessima azienda non vi è serietà ne trasparenza.
Questo è il numero d’ordine
ORDER HBDEU1826945
Così che non abbiamo anche da replicare questa azienda ammesso che esista realmente qualcosa de genere.
2025年10月17日
自発的なレビュー
HBADA からの回答
Gentile Cliente,
La ringraziamo per il suo feedback dettagliato e per averci fornito il numero d‘ordine. Ci dispiace profondamente che la sua esperienza con la sedia e con il nostro servizio di assistenza sia stata così negativa. 🙏
Comprendiamo la sua frustrazione e prendiamo molto seriamente le sue parole. La sua segnalazione è importante per noi, e ci aiuterà a riflettere su come migliorare.
Se desidera aggiungere qualcos’altro, siamo a disposizione.
Cordiali saluti,
Il team HBADA
Bad support en quality chair
What a mess! The chair doesn't work at all, and the poor posture only makes your back hurt more. The chair is poorly designed, causing it to wobble and break in some places after just a few months. They're offering a 10% discount on a €522 chair. This company is a complete scam and completely unfocused on customers. I recommend: don't buy these products!
2025年12月3日
自発的なレビュー
HBADA からの回答
Dear Customer,
Thank you for your feedback — and we are truly sorry to read about your experience. 🙏
We understand your frustration, especially when a product that should provide comfort ends up causing more pain and disappointment. This is not the experience we want any customer to have, and we take your comments about the chair's performance and support very seriously.
We also hear your concern about the gesture offered. It's clear that it didn't feel fair to you, and we respect that.
Thank you for giving us the opportunity to respond — and we hope to have the chance to regain your trust.
Best regards,
The HBADA Team
No Updates and No Replies
It has now been over 3 days, and there has been no shipment confirmation, no tracking number, and no response to my previous email or the contact form I submitted.
Update on 07/25: Customer Service replied saying the product is not in Stock (the website says the product is in stock as you read btw) and will not be available until early sept.
2025年7月23日
自発的なレビュー
HBADA からの回答
Dear Customer,
Thank you for your feedback — and we are truly sorry for the lack of updates and the confusion regarding your order. 🙏
We completely understand your frustration. Waiting for a shipment confirmation that never arrived, especially when the website showed the product as in stock, is not the experience we want you to have.
We have looked into this internally and acknowledge that there was a delay in updating our inventory status. This is something we are working to improve.
We appreciate your patience and honesty.
Best regards,
The HBADA Team
Very poor quality and service
The quality of the product is far from the pictures. It is painted with metallic paint, but it is actually all plastic. Customer service responds slowly, and there are high fees for returns. A very disappointing product.
2025年6月1日
自発的なレビュー
HBADA からの回答
Dear Customer,
Thank you for your feedback — we're genuinely sorry that the product didn't meet your expectations, especially regarding its appearance and material feel. 🙏
We understand that the metallic finish may have given a different impression, and we regret any confusion caused. Our chairs use a combination of durable materials designed for long-term use, but we acknowledge that the visual and tactile experience can vary from person to person.
We also hear your frustration with the response time and return costs. We aim to handle all inquiries as quickly as possible, and we're continuously reviewing our return policy to ensure it remains fair.
Thank you for giving us the opportunity to respond.
Best regards,
The HBADA Team
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