Heads Up For Tails レビュー 

My dog (Sharu) love the sara wholesome food and the sara all treats so much. Thanks you heads up for tails for making such a healthy and tasty food.

I’ve been feeding my dog HUFT’s Sara’s Wholesome meals and Hearty Kibble for a few months now, and I can genuinely see the difference. The food smells fresh, looks clean, and my pup loves them! The best part is that it is made with real ingredients and feels home-style, not processed. Even the treats are healthy and perfect for training, especially Yum-Nums and YMT biscuits. Really happy with the quality and care HUFT puts into their food range.

Ordered sara’s wholesome food for my dog Rambo. Although he is a picky eater but loved the chicken & turkey blend. Order delivered in gurgaon within 2 days. Overall a good experience.

Good experience overall!
I recently ordered Meowsi cat food from Heads Up For Tails for home delivery, and I’m quite happy with the service. The website was easy to navigate, and I found my preferred brand without much trouble. Delivery was smooth — it arrived within two days, nicely packed and fresh.
The only reason I’m giving 4 instead of 5 stars is that the delivery updates could be a bit more frequent. But the convenience and reliability make it worth it. My cat loves the Meowsi cat food, and I’ll definitely order again!

I usually dont do reviews but this one is really important, specially for pet parents whose dogs are extreme picky eaters like my Joey. He is a 1 year old golden retriever and recently he stopped eating on his own. Despite trying everything from home cooked to dry food to wet packaged food until i found Sara’s wholesome packaged food meals. He finishes the entire meal without hassle and his coat and teeth health has improved over 3 months. Recently we made hin try hearty’s kibble as well, and he seems to enjoy that too.

There's no option for cancelling the order,.

Review for Heads Up For Tails:
I recently took my pet for grooming at Heads Up For Tails. Just after 2–3 days, knots started forming in her hair again. When I informed the staff at the reception, instead of addressing the issue, the guy casually said, “Kya kar sakte hain ab, aap review hi daal dena.”
Really disappointed with this attitude — didn’t expect such an unprofessional response from a reputed brand like this.

If you want your pets to have food on time, then avoid this company like plague. ZERO customer service.

started out good, turned into selling white label shit products.

except the range "Sara's" everything else that HuFT sells is white labelled shit products from dirty production companies in india and some from Thailand. it's the same shit but in nice HuFT packaging that low range companies sell for much cheaper. you can check the packaging and look for the original manufacturer. HuFT has turned into a packaging company. their wearable items run short. their food comes wet with moisture. there are delivery delays. their customer care executives just copy paste the same generic apology messages.

on top of it all, they keep sending unsolicited promotional messages, their customer never signed up for and have been begging for last 6 months to stop it, at odd hours, like 3:14am, 1:15am, 11:13am, and 2:14am.

i wish the company had literally gone to the dogs but the humans who are running it are incompetent.

My order no HUFTEP25261142862 is not being delivered by your courier partner and your on call support team is helpless and are unable to provide me with any solution only thing they are able to so is escalate the matter and apologise it feels like either you are not paying your courier partner to do the job or they are just not interested in working for you i think its fair to say that you are working for your courier partner coz you have no control over this matter.
I can assure you whatever your internal matter may be this was my last order i am never paying any of my hard earned money to such a irresponsible company

Extremely delayed delivery, unhelpful and condescending attitude of the customer support agent is a put off. No help even after a week of placing the order with HUFT!

*Worst Delivery Experience with Heads Up For Tails*
I'm extremely disappointed with the delivery service provided by Heads Up For Tails. My parcel was shipped to my city on **14th May**, and today is **20th May** — yet I still haven't received it. There's been no proper communication, no updates, and absolutely no accountability from their end.

For a brand that claims to care for pets and pet parents, their customer service is shockingly unresponsive. This kind of delay is unacceptable, especially when we rely on them for essentials for our pets.

**I strongly advise others to think twice before ordering from Heads Up For Tails.** If timely delivery and reliable service matter to you, look elsewhere.

Worse delivery service ever I have been contacting them for so many days now for my parcel which has been shipped to my city on 25 April n now its 1st May till today they haven't delivered my parcel it has my cats food in it . Now my cat's food is empty i told them as well but they got nothing for me except empty promises to deliver the parcel. So never ordering from a site which doesn't value customer's emotions.

Pathetic service
Delivery and exchange pickup is a nightmare. Besides generic apologies emails team is unable to resolve any issues.
Avoid this completely

I placed a food order on March 3rd, and to this day—March 16th—it has not been delivered. Despite repeatedly contacting customer service since March 6th, I have received nothing but empty promises of resolution and callbacks that never happen. The tracking link remains stuck with no updates, and every attempt to seek assistance is met with evasive responses. This level of service is beyond unacceptable. If your company cannot handle accountability, especially when a pet’s well-being is at stake, you should not be in this business. I would never recommend ordering from here. Such a disappointment. Big fail.

Ordered a royal canine feed from them and my dog was having the same feed since 2 years but when I gave him their feed which I have ordered from them ..he stopped eating. They have given us fake royal canine.

The worst brand I have encountered so far. Their products are 4x costlier than similar quality products with quality & quantity issues. Moreover their customer service is so pathetic. They just know how to do good marketing on Instagram and other social platforms.

Guys please refrain from buying from them and if you need an alternative their are couple of other options available.

Shabby Customer Service .No revert on replacement and have been chasing them for the last 2 days .

They simply lie... they say they would deliver in 24 hours and it's been more than 4 days and nothing, no update, no nothing. Worst customer service ever!!!!

Don't buy anything from them, you're better off in your local pet store. I won't buy anything else from them.

Placed the order 5 days ago. No news from them. Then I write after 3 days and they say we will get back to you in 24 hours. Still waiting. AVOID