Cancelled subscription and had never even used the product. They will not issue me a refund $191 for six months!! No one in their right mind would pay that huge amount for the product they were off... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Encore une appli qui vous propose de tester gratuitement ses services puis vous fait payer un un abonnement - aide sans support ni suivi - et qui ensuite ne vous communique aucune information sur l... もっと見る
企業が回答しました
Είμαι 55 ετών Μετα από μια 10ετια κατάφερα κσι έχασα μέσα σε 3 μήνες 8 κιλά Συνεχίζω χωρίς κούραση με πολύ γεύση κσι υγιεινή διατροφή και αρκετή συμπαράσταση. Στην αρχή πίστευα ότι ήταν μια απλή διαφη... もっと見る
企業が回答しました
After first subscription 21-08-2025 (€66) I never used the program because it was all in english and the food mentioned was not available in my country or i did not know what is was in my language.... もっと見る
企業が回答しました
企業情報
当該企業による記述
Health Genom is a leading wellness platform offering personalized health solutions through its family of specialized brands, including Youth Genom and others. Designed to address diverse lifestyle and wellness needs, Health Genom combines expert guidance with tailored plans to empower individuals on their journey to better health.
連絡先
1.5
ひどい
167件のレビュー
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Assistenza per annullamento lenta
Dopo il primo addebito è arrivato il secondo con il prezzo raddoppiato, ho contattato il servizio clienti inviando ripetute mail ma la loro risposta è che non si sono dimenticati di me e mi risponderanno il prima possibile .
Aspetterò ancora qualche giorno poi provvederò a contattare la polizia postale per capire se si può fare qualcosa …
L’annullamento dell’abbonamento è un diritto e non si deve aspettare una risposta ma avere la possibilità di annullarlo in modo semplice!!!
2025年11月15日
自発的なレビュー
Health Genom からの回答
Cristina,
Grazie per il tuo commento. Abbiamo visto che hai già contattato il nostro supporto e stiamo proseguendo l’assistenza via email così possiamo verificare il tuo caso nel modo corretto. Le nostre risposte sono un po più lente del solito perché stiamo gestendo un volume maggiore di richieste, ma ti aggiorneremo a breve.
Comprendiamo la tua preoccupazione per il nuovo addebito e la difficoltà nel trovare la procedura di annullamento. Il nostro team sta controllando il tuo account per chiarire il rinnovo, verificare la variazione di prezzo che hai indicato e assicurarsi che tu possa accedere facilmente alle opzioni di cancellazione dalle impostazioni del tuo account.
-Health Genom Team
How do i cancel my subscription
How do i cancel my subscription, there is no home page????
2025年11月15日
自発的なレビュー
Health Genom からの回答
Hello,
Thanks for reaching out. It sounds frustrating not being able to find your way around, so let me clarify how access works. The service is accessed through your online account, and cancellation is always available directly from the account settings. There is no separate app home screen, which may be why it looks confusing.
We would like to check your account and guide you through the steps if anything is unclear.
Please reply to the Trustpilot information request or contact us at feedback@healthgenom.com, so we can help you sort this out.
-Health Genom Team
SCAM!!!!
I agree with the comments for this company. I’ve been trying to cancel my account and just going in circles answering their survey. My credit card company has even asked me to reach out to this company to cancel the hold but they have no phone number or email where I can submit a request.
2025年10月28日
自発的なレビュー
Health Genom からの回答
Cheryl,
Thank you for your review. We are sorry to hear about your experience. While we do not offer phone support, you can always reach our support team via our help page (www.intercom.help/health-genom) or directly by email.
Please reply to the Trustpilot information request or contact feedback@healthgenom.com, so our team can locate your account and verify the cancellation status.
– HealthGenom team
Cancelar Suscripcion
inicialmente baje de peso pero actualmente tengo mas peso no deseo continuar con su plan y no he conseguido cancelar la suscripción.
No hay forma de cancelar. Todos los intentos me llevan a las recetas.
A pesar de que solicite recetas repetitivas nunca las obtuve.
2025年4月25日
自発的なレビュー
Health Genom からの回答
Gloria,
Gracias por tu reseña. Lamentamos que tu experiencia no haya sido la esperada y entendemos tu frustración al intentar cancelar la suscripción. Nos gustaría revisar tu caso para entender qué ocurrió y asegurarnos de resolverlo correctamente.
Por favor, responde a la solicitud de información de Trustpilot o escríbenos directamente a feedback@healthgenom.com con el correo electrónico utilizado al registrarte, para que podamos localizar tu cuenta y hacer seguimiento una vez completada la revisión.
– Equipo HealthGenom
DISONESTI ! Sto cercando di annullare l'iscrizione
Sto cercando di annullare l'iscrizione, credevo di averlo già fatto ma continuano ad addebitarmi ben 66.00euro da 33 che ho pagato la prima volta! premetto che non ho nemmeno usufruito dell'acquisto perché non mi sodisfaceva e dunque ho subito disdetto l'abbonamento sapendo di aver buttato 33euro (colpa mia) ma ora mi sono accorta che mi hanno già addebitato per ben 3 volte 66euro di spesa!!! E' difficile contattarli e io non so più come uscirne ...TRUFFA!!!!!
2025年10月23日
自発的なレビュー
Health Genom からの回答
Nevia,
Grazie per la tua recensione. Ci dispiace sapere dei prelievi ripetuti e delle difficoltà riscontrate nella cancellazione - capiamo perfettamente la tua frustrazione. Sembra che la tua richiesta di annullamento iniziale non sia stata completata correttamente e vogliamo verificare il tuo account per chiarire cosa sia successo e risolvere la situazione.
Ti preghiamo di rispondere alla richiesta di informazioni di Trustpilot oppure di contattarci direttamente all’indirizzo feedback@healthgenom.com utilizzando l’e-mail con cui ti sei registrata, così il nostro team potrà individuare il tuo account e ricontattarti una volta conclusa la verifica.
– Il team HealthGenom
This is a scam
This is a scam. I signed up to try their offering and did not find any value in it. It was immediately suspicious, as I didn't get any subscription notification in my email. Their website does not look legitimate. They were just trying to charge me for another six months, and here is the message I received while trying to cancel my account.
"Warning!
Don't lose money! If you leave HealthGenom.com, it will cost you 660$ when you'll come back! If you leave HealthGenom.com now, then we will charge you 660$ when you come back! That way you would lose a lot of money!!! You currently pay only 132$ / 6 months!
Better stay with us, keep on losing weight and save yourself from expensive fees!"
2025年4月19日
自発的なレビュー
Health Genom からの回答
Olga,
Thank you for your review. We’re sorry to hear that your experience left you with doubts about our service. The message you saw during cancellation is a standard automated warning meant to inform users about current pricing compared to future rates - it does not trigger any additional charges or penalties.
We take your feedback seriously and would like to review your account to make sure all charges are accurate and your cancellation is properly processed. Please reply to the Trustpilot information request or contact us directly at feedback@healthgenom.com so our team can verify and follow up with you.
– HealthGenom team
Health Genom からの回答
Maria,
Merci pour votre avis. Nous sommes désolés d’apprendre les prélèvements répétés - ce n’est pas l’expérience que nous souhaitons offrir. Afin de pouvoir examiner la situation correctement, veuillez répondre à la demande d’informations envoyée via Trustpilot ou nous contacter directement à feedback@healthgenom.com. Notre équipe analysera votre dossier et reviendra vers vous une fois l’enquête terminée.
– Équipe HealthGenom
Fraud!!!
The customer service and website are awful. I have tried to cancel my account on several different occasions. The steps provided are inaccurate, or they refuse to let you cancel. When I reached out to customer service, I got an AI response but not an answer to my question. I believe this "company" is a scam. I will report them for fraud.
2025年10月7日
自発的なレビュー
Health Genom からの回答
Liz,
Thank you for your review. We’re sorry to hear about the difficulty you faced trying to cancel and the frustration with our support communication - that’s not how the process should feel. While automated responses can appear first informing about the support team handling a high volume of cases, each request is reviewed by a human agent regardless.
We’d like to investigate your case to understand what went wrong and ensure it’s resolved properly. We have requested for your sign-up details via Trustpilot, or you can contact us directly at feedback@healthgenom.com with the email address used during sign-up so our team can review your case and follow up with an update.
– HealthGenom team
Don't even think of the trial. BIG SCAM
An update from my case, the company is still ignoring my request and they don't refund the ILLEGAL CHARGE. Don't bother to try even the trial, the cancellation is impossible. They charged me 150AUD and as they reactivate your account anytime they like, they may charge me again. While you're on the system, they keep stealing from you. HUGE SCAM!!!
Customer service ZERO. Still claiming that activation wasn't cancelled!!!!!
2025年10月9日
自発的なレビュー
Health Genom からの回答
Gizelle,
Thank you for your follow-up. We understand your frustration and regret that this situation has caused further concern. Unfortunately, we still haven’t received the information from you that we need to locate your account. In order to locate your account we need the email address you have used at sign up and/ or your user ID.
To review your case properly, please reply to the Trustpilot information request or email us directly at feedback@healthgenom.com.
Once we have this, our team can complete the investigation and follow up with you.
– Health Genom team
They steal your money from bank account
I think I paid for 2 weeks to try it and after that they charged me a huge amount. I really didn’t want subscription and now I can’t cancel anywhere. They made it so difficult, so they can charge you what amount they want. They tried so many times… basically they steal your money and maybe they are covered in Term and Conditions somehow. Please do not try anything on their website!!!
2025年10月7日
自発的なレビュー
Health Genom からの回答
Isabela,
Thank you for sharing your review. We understand how discouraging it is to feel like you’ve been charged for something you didn’t intend to continue. The subscription is meant to renew automatically after the trial unless cancelled, but it should never feel unclear or difficult to manage.
We’d like to take a closer look at your account and clarify exactly what happened with the charges. We’ve sent you a request via Trustpilot to confirm your details. If you don’t see it, please contact us at feedback@healthgenom.com so our team can follow up with you directly.
– Health Genom team
Genom- Don’t fall for this please-The product is an outdated one
The product is an outdated one. They do not have an app and they claim to have mentioned it out there. They have such rude and arrogant customer service team on top of it.. who undermine people and instead of being apologetic cheat you. Never ever fall for it. Thanks
2025年8月1日
自発的なレビュー
Health Genom からの回答
Hello,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the service and our support team left you disappointed. That’s not the impression we want to leave, and we’d like to review your case directly to understand what went wrong and how we can address it.
Please provide your account details through Trustpilot’s secure request form or contact us directly at feedback@healthgenom.com, and we’ll follow up as soon as possible.
– Health Genom team
Snyd og bedrag
Forretningsstrategien er så aggressiv at jeg ikke vil have noget med dem at gøre, og advarer andre - det er ikke deres produkt, men måde de sælger det på der er helt gal - det er ikke bare på grænsen, det er langt over. Man snyder folk til at tro at man går videre i en “kigge proces” og vupti, så ønskes man tillykke med det nye abonnement OG en luksus opdatering og og og…..
Derefter er det bare at betale ved kasse et, igen aggressivt og INGEN reel mulighed for fortrydelse
2025年10月3日
自発的なレビュー
Health Genom からの回答
Elisabeth,
Thank you for sharing your feedback. We’re sorry to hear that you felt misled by the way the service was presented. While additional features are optional and can be declined, we understand how the registration process may feel overwhelming and will review how we communicate this to make it clearer.
We’d like to look into your case directly to ensure everything is handled correctly. We’ve sent you a request via Trustpilot to provide your details. If you don’t see it, please contact us at feedback@healthgenom.com so our team can follow up.
– Health Genom team
I have no idea how this company got my…
I have no idea how this company got my bank details and has now started charging me for a subscription. Please tell me how to cancel this subscriotion.
2025年9月29日
自発的なレビュー
Health Genom からの回答
Sheree,
Thank you for your review. It sounds like someone created an account using your bank details. To assist with cancellation and make sure no further charges occur, we first need to identify the account.
We’ve sent you a secure request via Trustpilot to provide more information. If you don’t see the request, please contact us directly at feedback@healthgenom.com so our team can review your case and help with the cancellation.
– Health Genom team
Solicitó Anular mi suscripción
Estimados,
Por medio del presente solicito darme de baja y anular de manera definitiva mi suscripción a Healthgenom por motivos personales.
La semana pasada ya se realizaron dos cobros a mi cuenta (S/ 188 y S/ 62) y, además, el día de ayer han intentado realizar un nuevo cobro, a pesar de que desde el sábado 20 de septiembre vengo solicitando la anulación de mi suscripción.
Quiero precisar que no estoy solicitando reembolso alguno, únicamente deseo dejar de recibir los servicios y que no se realicen más cargos a mi cuenta.
Agradezco su pronta confirmación de la baja.
Atentamente,
Paola Laos Buttá
2025年9月28日
自発的なレビュー
Health Genom からの回答
Paola,
Gracias por tu reseña. Lamentamos que hayas tenido dificultades al intentar cancelar tu suscripción. No es la experiencia que queremos ofrecer y nos gustaría revisar tu caso para asegurarnos de que tu cuenta se gestione correctamente.
Te hemos enviado una solicitud a través de Trustpilot para que nos compartas tus datos de cuenta y podamos localizar tu suscripción. Si no ves la solicitud, por favor contáctanos directamente en feedback@healthgenom.com para que nuestro equipo pueda dar seguimiento.
– Equipo Health Genom
Son unos estafadores.
Son unos estafadores.
Me suscribí y luego al darle a chatear con un agente me cobraron nuevamente. Jamás recibí información por email y encima contraté por 6 meses ( que nunca use ) y me renovaron el cobro a los 6 meses y no hay posibilidad de anularlo. Una estafa
2025年9月17日
自発的なレビュー
Health Genom からの回答
Alejandra,
Gracias por tu reseña. Lamentamos mucho los problemas de facturación que experimentaste. Entendemos tu frustración y queremos revisar tu cuenta con cuidado para asegurarnos de que se gestione correctamente.
Ya te hemos enviado una solicitud a través de Trustpilot para que compartas tus datos y así podamos localizar tu pedido. Si no ves la solicitud, por favor contáctanos directamente en feedback@healthgenom.com para que podamos hacer el seguimiento.
- Health Genom team
E’ una TRUFFA
E’ una TRUFFA! Spero di riuscire a revocare l’abbonamento. Non ho mai ricevuto nulla ed il prezzo aumenta…ATTENZIONE!!
2025年7月15日
自発的なレビュー
Health Genom からの回答
Kristina,
Grazie per la tua recensione. Per chiarezza, il nostro servizio è basato sul sito web, quindi non viene inviato nulla per email se non le comunicazioni relative al tuo account. Detto ciò, visto che hai anche segnalato difficoltà con la cancellazione dell’abbonamento, vogliamo offrirti assistenza.
Abbiamo già inviato una richiesta tramite Trustpilot per ricevere i tuoi dati e identificare il tuo account. Se non vedi la richiesta, ti preghiamo di contattarci direttamente a feedback@healthgenom.com così possiamo occuparcene subito.
- Health Genom team
I so hate getting scammed.
2025年9月5日
自発的なレビュー
Health Genom からの回答
Mark,
We’re sorry to hear that your experience left you feeling this way. We’d like the opportunity to hear more about it and address it properly.
We’ve sent you an order detail request through Trustpilot to help us locate your account. If you didn't receive it, please contact us at feedback@healthgenom.com so we can follow up with you.
- Health Genom team
Very misleading
Very misleading. Tried several times to cancel, but to no avail. This is stealing my money. I'm very unhappy - I want no more payments going to this company. I never signed up for these amounts going and the website does not have any options to cancel your subscription. When asked to log in, it is not possible. When trying to change your password, it does not recognise you, and no reset details are sent to my email registered for this. It is very cunning to have money going out, without being able to cancel directly.
2025年9月4日
自発的なレビュー
Health Genom からの回答
Zenobia,
Thank you for your feedback. The issues you described are very concerning and require a closer look. We'd appreciate if you shared your account details so we can look into it and make sure it’s resolved as soon as possible.
We’ve asked for more information through Trustpilot to help us locate your account. If the request doesn’t reach you, please email us at feedback@healthgenom.com so we can follow up.
- Health Genom team
I have been trying to cancel my…
I have been trying to cancel my subscription. I just lost my job and can't afford the money coming out of my checking account. I have had 2 charges that I see on our bank statement that I don't know what they are for. One for $66.00 and one for $29.95. I haven't used the app and don't know what they are for. I can't seem to talk to anyone or cancel it. Terrible company!!!
2025年9月3日
自発的なレビュー
Health Genom からの回答
Janet,
Thank you for sharing your review. We’re so very sorry to hear about your situation. We want to make sure your account and charges are reviewed and handled properly.
We’ve sent you an account information request through Trustpilot to help us identify you on our system. If you don’t see it, please contact us directly at feedback@healthgenom.com so we can follow up with you.
- Health Genom team
impossible to cancel the subscription!
Very difficult to cancel the subscription! No clear instructions with screenshots available, no details on which page to look for the necessary section
2025年9月3日
自発的なレビュー
Health Genom からの回答
Olga,
Thank you for your review. We’re sorry to hear you had trouble canceling your subscription. Cancellation should always be possible, and we’d like to check your case directly to confirm everything is handled correctly.
We’ve requested your details through Trustpilot to help us identify your account. If you don’t see it, please contact us at feedback@healthgenom.com so we can follow up with you.
- Health Genom team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。