Health Genom レビュー 167

Health Genom からの回答

2025年7月1日

Hello Gary,
Thank you so much for your kind review! We’re thrilled to hear that you find Health Genom easy to use and that the personalized plans have been effective for you. We’re glad to know that the expert guidance has been helpful in your journey towards better health.

If you have any further questions or need assistance, feel free to reach out to us at hello@healthgenom.com. We’re always here to help!

Health Genom からの回答

2025年6月12日

Nous vous présentons nos plus sincères excuses pour la confusion et la frustration que vous avez rencontrées, Huguette. Nous nous efforçons de clarifier nos tarifs et nos services au maximum, et nous comprenons que des frais inattendus pour des options comme la liste de courses puissent être frustrants.

Nous proposons un abonnement de 30 jours et des formules d'abonnement, avec des services optionnels conçus pour vous accompagner à différentes étapes de votre parcours santé. Nous sommes désolés que cela n'ait pas été clairement communiqué.

Nous vous présentons également nos plus sincères excuses pour les difficultés techniques rencontrées avec notre application. Ce n'est pas l'expérience que nous souhaitons vous offrir, et nous vous avons déjà contacté par e-mail afin de résoudre ce problème à votre entière satisfaction.

Health Genom からの回答

2025年6月12日

We’re really sorry to hear about your experience, Daria. We understand how frustrating it can be when you try to unsubscribe and still see charges.

Please know that we offer both 30-day plans and subscriptions, and the subscription can be cancelled at any time, either via your personal settings by finishing the cancellation process or by reaching out to our support team directly.

If you’ve had trouble with this process, we apologize and want to help resolve the issue as quickly as possible. We have not yet identified your profile, so please reach out to us via email at hello@healthgenom.com and mention “Robert” so we can prioritize your case. Alternatively, if you could reply here to our private request with the email address you used to sign up, we can assist you further.

Thank you for your patience, and we’re here to make this right!

Health Genom からの回答

2025年6月12日

We’re really sorry to hear about your frustration, Kara. We understand how it feels to expect something different than what you received, and we want to clarify a few points.

We do offer additional services, which are entirely optional and meant to help those who are ready to take their health journey to the next level. These tools are designed to enhance the experience for those who want more than just the base plan. The main plan, which is personalized and unique based on your goals and preferences, offers a complete solution, not just random recipes.

Regarding the money-back guarantee, it does have specific terms in place as we provide digital content. Refunds are possible under certain conditions, including usage over consecutive days or if the product is deemed faulty. We understand that this may have caused confusion, and we sincerely apologize for any inconvenience it has caused.

We haven’t yet identified your profile based on your name, so we kindly ask you to reach out to us via email at hello@healthgenom.com and mention “Robert” so we can prioritize your case and help resolve this. Alternatively, please reply to our request here with the contact details you used for sign-up.

Thank you for your feedback and patience as we work to improve the experience for all customers.

Health Genom からの回答

2025年8月15日

Martin,

Thank you for sharing your experience. We’re glad to hear you feel more active and in tune. We also appreciate your suggestion, and we’ll keep this in mind as we continue to improve our service.

– Health Genom team

Health Genom からの回答

2025年6月12日

We're really sorry for the frustration you've experienced, Dora.

We understand how confusing it can be when additional services are offered, and we truly regret that this wasn’t clear to you. Please know that we only charge with customer consent, and monthly charges apply until a plan is canceled. We do offer both 30-day plans and subscription options, and additional tools are entirely optional.

Regarding the pricing when returning, the goal is to highlight the value of the program, and the price difference is due to discounted pricing during initial registration. You don't have to pay such an amount to return to our program. We understand if this caused confusion and apologize for that.

To cancel your program, you can do so either via your personal settings or by reaching out to our support team via email. We've already reached out to you via email to make this right.

Health Genom からの回答

2025年6月12日

Hola Alejandra,
Sentimos mucho lo de tu accidente y espero que te estés recuperando bien. Ya nos encargamos de la cancelación de tu suscripción y podemos confirmar que se ha cancelado correctamente. Deberías haber recibido un correo electrónico nuestro con la confirmación e información adicional sobre tu cuenta de parte de Robert.

Revisa tu bandeja de entrada y, si hay algo más que podamos hacer por ti, no dudes en contactarnos. Estamos aquí para apoyarte.

¡Te deseamos una pronta recuperación!

Health Genom からの回答

2025年5月27日

Hello Yulia,
We sincerely apologize for the frustrating experience you’ve had. We would like to investigate further to ensure it is properly addressed. Unfortunately, we haven’t been able to identify your profile based on the information provided.

From what you describe, it appears that the subscription purchased during sign-up has not been cancelled, which would explain the ongoing charges. Please note that every plan can be cancelled either through your personal account settings or by contacting our support team directly.

We kindly ask you to provide your contact details here or reach out to us at hello@healthgenom.com mentioning Robert, so we can prioritize your case and assist you in resolving this issue.

Thank you for your understanding.

Health Genom からの回答

2025年5月27日

Hello,
We’re very sorry to hear about your experience and understand your frustration. Please know that any purchase on our platform requires explicit customer confirmation before payment is processed.

We offer additional services that are entirely optional and designed to help make your health journey more enjoyable and efficient.

Regarding refunds, as this is digital content, refunds are only available in cases where the product is found to be faulty after access. We're sorry if this wasn't clear prior to sign-up.

Unfortunately, we have not been able to identify your profile based on the information provided. Please reply here with your contact details or reach out to us at hello@healthgenom.com mentioning Robert, so we can prioritize your case and work to make this right.

Health Genom からの回答

2025年5月27日

Salve,
Ci dispiace molto per la sua esperienza frustrante e apprezziamo il suo feedback. La informiamo che offriamo servizi aggiuntivi completamente facoltativi, che consentono ai clienti di adattare i propri piani in base alla propria preparazione e ai propri obiettivi. Il piano base, personalizzato in base alle esigenze di ciascun cliente, è efficace di per sé.

Ci scusiamo se i nostri tempi di risposta non hanno soddisfatto le sue aspettative, ma ci impegniamo a rispondere a ogni richiesta via email e chat. Gli abbonamenti possono essere annullati tramite le impostazioni del suo account personale o contattando direttamente l'assistenza.

Il nostro obiettivo non è manipolare, ma fornire una soluzione sanitaria personalizzata ed efficace, su misura per le esigenze di ogni individuo, che richiede impegno per ottenere risultati significativi.

Purtroppo non siamo ancora riusciti a identificare il suo profilo. La preghiamo di fornire i suoi dati di contatto qui o di contattarci all'indirizzo hello@healthgenom.com menzionando Robert, in modo da poter dare priorità al suo caso e assisterla ulteriormente.

Grazie per la comprensione.

Health Genom からの回答

2025年5月27日

Hello Mitchell,
Thank you for your kind words! It’s inspiring to hear how Health Genom has brought your family closer and healthier together. Sharing a health journey as a family can be truly rewarding!

If you need support at any time, please contact us at hello@healthgenom.com.

Wishing all of you continued wellness!

Health Genom からの回答

2025年5月23日

Hello Holly,
We’re very sorry for the frustration and disappointment you’ve experienced regarding refunds and communication.

To clarify, our program offers various plans and optional services that customers can choose, manage, or cancel. Refunds follow policies applicable to digital content, which differ from physical goods—typically requiring proof of commitment or faulty service to qualify. We regret any inconvenience this may have caused.

We have reached out to you via email to ensure we make this right and provide a resolution.

Thank you for your feedback and patience.

Health Genom からの回答

2025年5月23日

Hello Christiani,
We’re very sorry to hear about the confusion and frustration caused by the recurring charge.

To clarify, subscriptions can be managed and cancelled either in your personal account settings or by reaching out to our support team via email. If a subscription isn’t cancelled, recurring charges will continue according to the plan.

We can see that our support team has already provided you with confirmation of your cancelled plan and additional important details regarding your situation. Unfortunately, we can't see any previous attempts to reach out for support, we would wish to help you out as soon as possible. We always strive to send clear instructions and guidance after sign-up in email, including access information and how to manage your subscription.

We apologize if any part of this process felt unclear or lacking transparency. We wish you the very best on your health journey.

If you have any further questions, please feel free to contact us at hello@healthgenom.com.

Health Genom からの回答

2025年5月23日

Hello Amy,
We’re very sorry to hear about your disappointing experience and the challenges you faced with our program and customer service.

To clarify, our program offers a personalized meal plan tailored uniquely to each customer’s input and goals. The optional additional tools—such as extended shopping lists—are designed to provide extra flexibility and support, typically chosen by our most committed customers as tools for their health journey. We understand that any health solution requires dedication and commitment to see results.

We regret that the program didn’t enable you to fully commit and that you found it cumbersome. This is certainly not the experience we strive to provide. We have reached out to you via email to ensure we make this right.

Thank you for your feedback.

Health Genom からの回答

2025年5月21日

Hello Emma,
We’re very sorry to hear about your frustration and understand how disappointing this situation is. Our refund policy follows digital content regulations, which typically allow refunds only for faulty products, but we always strive to assist our customers as best as we can.

We have reached out to you via email to clarify and provide a resolution. Please check your inbox for details.

Thank you for your feedback, and we hope to resolve this to your satisfaction.

Health Genom からの回答

2025年5月21日

Hello Ellie,
We’re very sorry to hear about the difficulties you faced when trying to cancel and understand how frustrating that must have been.

Please know that subscriptions can be cancelled either through your personal settings or by contacting our support team directly. Our cancellation process includes reminders of your progress and goals to encourage users to continue their journey—never to pressure or cause annoyance. We sincerely apologize if this felt bothersome or obstructive in your case.

Since we cannot identify your profile from this review, if you still need assistance or have unanswered questions, please feel free to reach out to us directly at hello@healthgenom.com and mention Robert from our Customer Success Team.

Thank you for your feedback, and we hope to have the opportunity to assist you.

Health Genom からの回答

2025年5月21日

Hello,
We’re very sorry to hear about the confusion and ongoing charges you’re experiencing. It sounds frustrating, and we want to help.

Unfortunately, we haven’t been able to identify your profile from the information provided here. To assist you further, please reply to our contact request here on Trustpilot with more details, or reach out directly to hello@healthgenom.com and mention Robert from our Customer Success Team.

We’re here to support you and ensure your concerns are resolved as quickly as possible.

Health Genom からの回答

2025年5月21日

Hello Feroza,
We’re very sorry to hear about your disappointment and understand how frustrating it must be to feel that your refund request wasn’t fairly considered.

To clarify, your plan included a trial period, and our 30-day policy applies from the initial sign-up date, as outlined in the terms. We’re truly sorry for the challenges this caused and for missing that narrow refund window.

If you have any further questions or if there’s anything we can still assist with, please feel free to reach out to us again at hello@healthgenom.com and mention Robert from our Customer Success Team. We’re here to help however we can.

Thank you for your feedback.

Health Genom からの回答

2025年5月21日

Hello Eftychia,
We’re very sorry to hear about your frustration and understand how upsetting unexpected charges can be.

To clarify, all additional services—such as the Shopping List—are optional and shown during sign-up with the ability to accept or decline. That said, we understand this may not have been clear in your case, and we’re truly sorry for the confusion.

We’ve reached out to you via email to ensure this is made right and provide a full resolution. Please check your inbox.

Thank you for your feedback.

Health Genom からの回答

2025年5月13日

Hello, Christine! We are very sorry to hear about the frustration you’ve experienced, and we completely understand how upsetting it can be when things don’t go as expected. We sincerely apologize for the confusion surrounding the charges and the difficulties you’ve encountered.

To clarify, the basic 3-month plan includes the personalized meal plan, which is the most crucial part of the program. Additional services, such as the Shopping List feature, are optional and require explicit confirmation before any charges are applied. We regret that the upsell process made you feel uncomfortable, and we apologize if it felt manipulative or misleading—that was never our intention.

We’ve already reached out to you via email to ensure this matter is fully resolved and to clarify any remaining questions you may have. Please check your inbox for further details.

Thank you again for your feedback, and we hope to have the opportunity to make things right for you.