Hearingaidaccessory レビュー 

Hearingaidaccessory からの回答

2026年7月10日

Hi,

Thank you for getting in touch.

We believe there may be some confusion, as this purchase was not made through our company. We are Hearing Aid Accessory.com and are not affiliated with Accessories4hearingaids.

The review you have left appears to relate to a different company, and unfortunately this is having a detrimental impact on our small family business.

We kindly ask that you remove the feedback from our page and update it on the correct company’s profile so it can be addressed by the appropriate business.

We will also be reporting this matter to Trustpilot for further investigation.

Thank you for your understanding, and we hope this can be resolved promptly.

Hearingaidaccessory からの回答

2026年1月7日

Hello Mike,

Thank you for taking the time to leave a review. We’re very sorry to read your comments, as they don’t reflect our usual standards of service.

We reply to all customer emails, and we are fully up to date with all Christmas and post-holiday correspondence. If you believe you have contacted us and not received a response, we kindly ask that you check your junk or spam folder, as our replies can occasionally be filtered there.

Unfortunately, we are unable to locate any order using the Trust Pilot username “Mike S.” alone. To allow us to properly investigate any potential delay, we would need your order number and full name.

Please contact us directly at sales@hearingaidaccessory.com
with your full order details, and we will be more than happy to look into this for you immediately.

We pride ourselves on ensuring orders arrive as expected, and if there is ever an issue, we always work to provide a prompt and satisfactory resolution. Once this has been resolved, we would appreciate it if you would consider updating or removing this review.

We look forward to hearing from you and resolving this as quickly as possible.

Kind regards,
Customer Support Team
Hearing Aid Accessory

Hearingaidaccessory からの回答

2023年11月21日 に更新

Hello,

Thank you for reaching out.

As you are aware, we are not a scam website. My colleague had mentioned to you several times that as you had ordered to Oman, it can take up to 8 weeks for your parcel to reach your destination. This is also clearly stated within our terms and conditions that you agreed to on our website at the time of placing your order.

Once the transit time had exceeded 8 weeks, you were provided with a refund immediately, that you have received as mentioned above in your review.

Usually, shipping is much faster, but as mentioned in our T&C's, there are occasions when this can happen and it is often location dependent.

We were not able to provide you with a tracking number for the shipment, as it was sent using an untracked service. As for the refund, you were provided with proof of this when you requested it via email. You did not respond to said email.

Regards
Hearing Aid Accessory

Hearingaidaccessory からの回答

2023年10月27日 に更新

Hello,

If you respond on TrustPilot, we will reply to your most recent review as an old response would confuse other consumers should they visit the platform.

I can confirm you ordered 'Vented' domes, and you received 'Vented' domes. Not 'Closed' or 'Open'.

We have a record of all orders that are placed through our website. You were not asked to send a photo of the item because we were unsure of what you had ordered, as we have all orders on our system, we requested a photo of what you had received, as that is the standard procedure when a customer claims they have been sent something different to what they ordered - once a photo has been received, we can then confirm whether or not the wrong item has been sent and deal with it accordingly.

The photo revealed that what you had received matched what you had ordered on our system.

Regards
Hearing Aid Accessory

Hearingaidaccessory からの回答

2023年6月13日

Hi Bubba,

Thank you for your message.

I'm sorry to hear to you've had issues with your charger's. Please note, AllState insurance isn't affiliated with our business whatsoever - this is something that eBay offers as eBay have partnered up with AllState insurance, and you would have purchased this from eBay directly, not us. If you are having issues with this, you would need to contact eBay/AllState.

Your products are covered under the manufacturers warranty, which means that the product has to get sent off for repair/replacement as it is dealt with by the manufacturer themselves. We are the middle-man in arranging the repair, but are not liable to replace the goods.

As for the wait time on your parcel arriving back to us, this is completely out of our control unfortunately. As per our returns policy, we would always recommend to send any parcel via a tracked service as we are not responsible for inbound parcels.

As soon as they arrive back to us, we will get them sent off right away and will have them back to you as soon as we possibly can.

Have a great day.

Kind Regards
Hearing Aid Accessory

Hearingaidaccessory からの回答

2023年3月14日

Hello Joel,

We are ever so sorry to hear that your parcel hasn't arrived, it looks as though it may have gotten lost in transit.

We would always recommend to get in contact with us first as soon as your order has exceeded its expected delivery date, as we do not track individual parcels and have no way of knowing if a parcel has gone missing. This is the responsibility of the customer to inform us of any issues faced.

As much as we would love to be able to track individual orders, we ship thousands of orders per week and it simply isn't possible.

Please contact us directly by emailing support@hearingaidaccessory.com and we would be happy to help.

Kind Regards
Charlie

Hearingaidaccessory からの回答

2023年2月2日

Hello,

Thank you for your lovely feedback, we are delighted to hear that you were happy with your online experience with us.

As for the wait on shipping, we have listened to customer feedback and we have now chosen a new courier, that offers much faster shipping timeframes, so any future orders placed will arrive much, much quicker!

Kind Regards
Charlie

Hearingaidaccessory からの回答

2023年2月2日

Hi Bill,

I can see that you placed your order on January 18th, and you had opted for our 'Standard Tracked (8-15 working days)' shipping option. The day of your review falls on the 10th working day from dispatch, and is still well within it's expected timeframe to arrive. This should be delivered within the next few days, as specified in your chosen shipping option.

Regards
Charlie

Hearingaidaccessory からの回答

2023年2月2日 に更新

Hi Lance,

I can see that you placed your order on January 18th, and you had opted for our 'Standard Tracked (8-15 working days)' shipping option. The day of your review falls on the 10th working day from dispatch, and is still well within it's expected timeframe to arrive.

I have checked your parcel tracking and can see that your parcel is out for delivery today, the 2nd of February, which falls on the 11th working day.

Regards
Charlie