Hearingaidaccessory レビュー 

Hearingaidaccessory からの回答

2023年2月2日

Hi John,

I am ever so sorry that you faced delays in receiving your order, please note that the festive period would have drastically slowed down it's movement, as our shipping is estimated off working days, and there were multiple national holidays during this time.

If you could kindly forward any previous correspondence with our team members onto myself, I would like to look into this further, as we would hope no team member of ours would blame a customer for their delays in shipping times, and I would like to resolve this issue immediately if this is the case.

Please forward previous correspondence to charlie@hearingaidaccessories.co.uk and I will look into this immediately. I am deeply sorry if you felt as though you had been blamed for your parcel moving slowly, as of course that is not the case.

Kind Regards
Charlie

Hearingaidaccessory からの回答

2023年1月11日

Hi Stephen,

I can see that you ordered 80 cells of batteries. It is shown on the website photo's that these do not come in a box, and instead they come as 10 packs of 8 batteries. We try to make this as clear as possible on the website.

If you wish to have batteries supplied in a box, you will need to keep an eye out for the description 'a box of...' when searching for batteries, and these will then arrive in a box. Hope this helps for any future orders!

Kind Regards
Charlie

Hearingaidaccessory からの回答

2023年1月10日

Hi Ron,

Thanks for your lovely feedback. We're glad to hear that you were happy with the service from start, to finish, and hope to see you return in the future!

Have a great day.

Kind Regards
Charlie

Hearingaidaccessory からの回答

2023年1月10日

Hi Dwight,

I'm sorry for the delay that you have faced so far in receiving your order. I have just checked your tracking and can see that it is being transported to your local depot and should be out for delivery over the next few days.

Kind Regards
Charlie

Hearingaidaccessory からの回答

2023年1月9日

Hi Bill,

I'm sorry to hear that you have experienced issues with placing your order, please email charlie@hearingaidaccessories.co.uk and I can reimburse the coupon amount for you.

I can see that you have used the 3-6 working day shipping option, we don't offer a service as quick as 1-3 days I'm afraid. Again, please email the above email address and I will get this resolved for you as soon as possible, as it shouldn't take this long to arrive.

Kind Regards
Charlie

Hearingaidaccessory からの回答

2023年1月10日

Hi Devin,

I'm glad to hear that you were happy with the service provided, even though the item wasn't available at the time. As and when it comes back in stock, I still have your email address on file ready to send you an update, should you still require the item. :)

Have a fantastic day!

Kind Regards
Charlie

Hearingaidaccessory からの回答

2023年1月9日

Hello Gerald,

You should have received an email to confirm your order, and then another email once your order had been dispatched.

When an order is placed and the tracked shipping option is opted for, you will receive a tracking link within the dispatch email, however I can see that you had chosen the 'Standard Untracked (6-9 Working Days)' shipping option, where a tracking link isn't provided as this is a more cost efficient service.

If you have still not received the item, please send an email to charlie@hearingaidaccessories.co.uk and I will look into getting this resolved for you.

Kind Regards
Charlie

Hearingaidaccessory からの回答

2023年1月10日

Hello,

I can see that your parcel has now been delivered. I apologise for the delay you have faced, unfortunately our courier has recently undergone strike action which has caused excessive delays in expected delivery timeframes. I can confirm though that the strike action has now ended, so there should be no further delays on any future purchases!

Kind Regards
Charlie

Hearingaidaccessory からの回答

2023年1月10日

Hi Sherry,

Thanks for the lovely feedback, we hope to see you return in the future!

Have a lovely day.

Kind Regards
Charlie

Hearingaidaccessory からの回答

2023年1月10日

Hello Jessica,

We're delighted to hear that you received your parcel quickly and that you are happy with your purchase!

Have a great day.

Kind Regards
Charlie

Hearingaidaccessory からの回答

2023年1月10日

Hello,

I can see that your order is out for delivery today, so should be with you shortly! I apologise for the delay you have faced.

Kind Regards
Charlie

Hearingaidaccessory からの回答

2022年12月29日

Hello,

Your order had unfortunately been delayed by our courier strikes that have happened over the month of December. We had spoken a few times over the festive period, which I did mention that there would be further delays due to both the strikes and the Christmas period. Our courier was not operating from the 24th, up until the 28th meaning that we couldn't give any further updates other than what we had already given.

As we appreciated that you had been waiting for your order past the 9 working day timeframe, even with the delays, we then refunded the full value of your order as an apology and as a goodwill gesture.

Your parcel is still on its way to you, and you will still receive this, now free of charge.

We had hoped that this resolution would be acceptable in a situation that we unfortunately had no control over, due to our courier not delivering your item on time.

Therefore, I am deeply sorry that you did not find this offer acceptable and still felt that we had earned a bad review, as we tried to resolve the situation as best as we possibly could.

I hope you have a wonderful day.

Kind Regards
Charlie
Hearing Aid Accessory

Hearingaidaccessory からの回答

2022年12月20日

Hi Rebecca,

We hope that your husband loves the gift! We are sure that the item will work just fine, but should you need any assistance with anything, please do not hesitate to get in touch. Thank you for your feedback.

Kind Regards
Charlie
Hearing Aid Accessory

Hearingaidaccessory からの回答

2022年12月20日

Hi Casey,

I am ever so sorry that you have experienced an issue with your order. Please send an email to charlie@hearingaidaccessories.co.uk with your issue, and I will look into this for you straight away.

Please let me know what item the charger cable was for.

Kind Regards
Charlie
Hearing Aid Accessory

Hearingaidaccessory からの回答

2023年1月10日

Hi Peter,

Please send an email to charlie@hearingaidaccessories.co.uk if your order still has not arrived and I will look into this immediately. I apologise for the delay you have faced so far.

Kind Regards
Charlie

Hearingaidaccessory からの回答

2022年12月20日

Hi David,

That is fantastic to hear that you are happy with the service provided, thank you for your order. We look forward to (virtually) seeing you again in the future!

Kind Regards
Charlie
Hearing Aid Accessory