Hot water bottle bear was exactly as shown from pictures. Ordered from SG, item arrived in good condition.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
A great company with fantastic customer service. There was a slight fault with one of the products when it arrived but Janine did everything she could to sort it out and it was very clear that this is... もっと見る
企業が回答しました
Excellent customer service! We had a very minor issue and were required to email our issue in order to request a replacement. We received a prompt and very lovely reply from an actual person, Janine!... もっと見る
企業が回答しました
Wonderful customer care. I live in Australia and wanted to send a gift to my mum in Scotland, a new hot water bottle with a beautiful cover for her holiday next month…. October in Scotland will be... もっと見る
企業が回答しました
企業情報
当該企業による記述
Think Cosy - Think Heat Treats! We're a small independent family run business here to provide you with all things snuggly. We do our very best to give you a personal service & are always here to help in any way we can.
連絡先
Unit 2 Chartists Way, Morley, LS27 9ET, Leeds, 英国
- 01134601813
- heattreats@kayco.co.uk
- heat-treats.co.uk
4.8
優良
321件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Heat Treats からの回答
Thank you Rich - this is great to hear :-)
Nice quality but unwearable as is
The jumper is lovely and soft and arrived in good time. However the head hole is so small it doesn’t come any where near being able to fit over my son’s head. It’s 5-7 and he’s 6. I wrote to them straight away and never heard back. I’m now paying the same amount as it cost to have it altered.
I’ve edited to reply - I filled in the response form on the website. I have a comedy photo but there was nowhere to post it on your feedback form or here.
2023年5月5日
Heat Treats からの回答
Thank you for sharing this review Helen. We're sorry to hear that you weren't entirely happy with your purchase. We've not had other reports about the fitting of this hoodie, so this is surprising to learn. We've checked our mailboxes to find a message from you, but unfortunately nothing has come through to us. We would, of course, have responded straight away had we received an email, order message or phone call and offered you the option to return for refund, which would not have been a problem at all.
Super products and great support
Super products, well made and very cute, plus the customer support was brilliant and they corrected a lost delivery!
2023年5月17日
自発的なレビュー
Heat Treats からの回答
Many thanks for your great review Elliot, we really appreciate it. It was a pleasure to be able to correct Royal Mail's error for you.
Lovely product promptly delivered.
2023年5月2日
Heat Treats からの回答
Thank you Jenny, great to hear everything went well.
Great quality & exactly as pictured.
2023年4月17日
Heat Treats からの回答
Thank you Scott - lovely to receive your postitve feedback :-)
Heat Treats からの回答
Many thanks Kim - glad to know you're delighted with your purchase :-)
Hilarious slippers
The slippers that I ordered were just what I wanted. I was really pleased with them. They’re true to size, really comfy and hilarious! My friends and family love them.
2023年3月26日
Heat Treats からの回答
Thanks so much for taking tim to leave this great review Tracy - we appreciate it.
This company is good
I think this company is good, the customer service team are polite, and try to resolve any problems, although my slippers i ordered had a fault there were sorted out very fast, and i had a full refund.
So Thanks Again, and i hope you get a lot of positive reviews, as you all deserve them.
X
2023年3月30日
自発的なレビュー
Heat Treats からの回答
We really appreciate you leaving us a positive review Lucy, even though the goods ordered were not up to our usual high standard. Thank you so much for taking time to share this with others x :-) x
Fantastic next day delivery when let…
Fantastic next day delivery when let down by Amazon for a Mothers Day present.
Thanks,
2023年3月16日
Heat Treats からの回答
You're most welcome and thank you for leaving us a positive review.
The slippers purchased for my husband…
The slippers purchased for my husband are very nice, with one exception, the velcro strap across the ankle is not long enough to give a snug fit, still trying to work out how to overcome this.
2023年3月15日
Heat Treats からの回答
Thank you for sharing your experience and feedback - we really do appreciate it.
Heat Treats からの回答
Thanks Kathie - happy to hear everything was to your satisfaction.
Ordered easily
Ordered easily, received quickly and in use immediately- one very happy customer 👍🏻
2023年3月14日
Heat Treats からの回答
Many thanks for your positive feedback, it's much appreciated🙏🏻
Prompt efficient service
2023年3月14日
Heat Treats からの回答
Thank you for taking time to leave us your review🙏🏻
Heat Treats からの回答
Many thanks for sharing your feedback.
The items were delivered very quickly…
The items were delivered very quickly and were as expected.
2023年2月16日
Heat Treats からの回答
Thanks Bridget - hope you're enjoying
Heat Treats からの回答
Thank you Kim - wonderful to hear this is helping your dad.
Fabulous web sight
Fabulous web sight . Bought as present . Web page easy to use super fast delivery .
2023年2月16日
Heat Treats からの回答
Thank you for sharing your valued feedback Marion - we really appreciate it.
Excellent service!
The products range and website are good, which you kind of expect nowadays, but what makes Heat Treats really stand out is their customer service. We had reason to contact them directly about an issue (not their fault) and the response has been excellent - understanding, helpful and quick. Very happy.
2023年2月27日
自発的なレビュー
Heat Treats からの回答
Thank you very much Chris; we're so happy to have been able to resolve your issue and leave you a satisfied customer.
Bought a throw which is badly flawed…
Bought a throw which is badly flawed with weave problems. Want to return it, spoke to Lucy who said she would call me back on Monday to give me return info - now Thursday, after several attempts at phoning the which always culminates in a "leave a message" and an email - nothing. If this carries on tomorrow I'm going toTrading Standards.
2023年2月6日
自発的なレビュー
Heat Treats からの回答
Dear Mr Anderson, we have been in communication with you directly for several days now and explained the reason why you had difficulty getting through to us and we have apologised for this several times. The claim regarding the throw is under investigation and will be dealt with directly with yourself as per our ongoing email exchange.
Would order again!
Bought some novelty slippers from here. Really cool selection and delivery was quick. I'd definitely order from here again!
2023年1月29日
Heat Treats からの回答
We're delighted to receive your comments Nat and hope to see you back in the future. Thanks :-)
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