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TrustScore 5段階評䟡の5

4.9

宝食デザむナヌ
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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

I was looking for something unusual for my husband's Christmas present, and was thrilled to bits to find this gorgeous, chunky necklace. It contains a very small piece of Lancaster Bomber fuselarge, h... もっず芋る

5぀星のうち5の評䟡

Superb quality rainbow moonstone. Beautiful shimmers. So pleased. The stone was bigger than expected and looks stunning. Price for necklace well worth it. Delivery was quick and packaging was lovely,... もっず芋る

5぀星のうち5の評䟡

Would highly recommend Hepburn and Hughes. I recently purchased a pair of cuff links for my nephew, Zoe kindly called directly to discuss some options with my order. The cufflinks were amazing and her... もっず芋る

5぀星のうち5の評䟡

I was looking for some peridot drop earrings, and saw these on your website. Ordering was straightforward. They arrived within a few days and i was happy with the price i paid. The quality is good.

䌁業情報

  1. 宝食デザむナヌ
  2. ・
  3. ファッション アクセサリヌ店
  4. 宝石店

圓該䌁業による蚘述

We are Zoe and Louise at Hepburn & Hughes. We create handmade jewellery in Sterling Silver using salvaged material, iconic ceramics and Art Deco styles, for both men and women. We pride ourselves on good communication with our customers to provide a first-class service.

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4.9

優良

TrustScore 5段階評䟡の5

674件のレビュヌ

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4.9

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過去12か月のレビュヌ数: 72件

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5぀星のうち5の評䟡

Great service

Great service, lovely gift.
I had a question about deliveries. I phoned up and had immediate personal assistance to help me. The jewellery was delivered in good time and my partner was delighted with her turquoise pendant gift.

2025幎1月8日
5぀星のうち5の評䟡

Special jewellery

Lovely, very nostalgic range. My son and his lovely wife bought me the Spitfire earrings for Christmas and reduced me to tears with their thoughtfulness. I am ex RAF and just love the BBMF of the RAF. I checked the history of the Spitfire my earrings came from and it just makes them so special.
I then went on the website and ordered a Lancaster pendant to match. I will wear them very proudly in November when I march at the Cenotaph on Remembrance Sunday this year.

2024幎12月27日
5぀星のうち5の評䟡

Amazing product and service.

Amazing product and service.
The gift I bought for my wife arrived on time and when Zoe said it would. The jewellery itself looks exactly like it does in the picture. The Christmas gift wrapping is really good value and probably under priced in comparison to other retailers. I really liked the fact the message I asked to come with the gift was hand written also.
Fabulous experience from a ethically minded business.
I have no doubt my wife will be back once she knows where I bought it from.
Thank you.
Russ

2024幎11月23日
自発的なレビュヌ
5぀星のうち1の評䟡

Absolutely rubbish

Absolutely rubbish! Never received the pendant and necklace on time. I ordered for next day delivery and a day later still have not received it. And the shop has stopped responding to my messages. Very unprofessional. The products are unique but not worth the stress and hassle. The most horrible experience!

2024幎11月20日
自発的なレビュヌ
hepburnandhughes.com ロゎ

hepburnandhughes.com からの回答

Hi Teeshna,
I'm sorry that you feel that you've had a horrible experience despite the fact we've responded to every single one of your emails within minutes of them being sent, the first one being at 8pm on Tuesday night which is outside of our business hours. We then sent you a message first thing this morning to update you on the tracking information. Perhaps our replies are going to your Spam but seeing as you were replying to them I assume you got them? I'm happy to post the whole message history here?
You placed an order on Sunday evening and paid for next day delivery. We posted the order first thing on Monday (as you saw in the tracking information) This means your pendant should have been delivered on Tuesday by 1pm, but unfortunately there was a delay in delivery due to circumstances outside our control. As you are based in Scotland and we're posting from Kent I suspect the snow and adverse weather conditions were to blame. We are a small business - not Amazon - and as the rest of our reviews show we generally exceed expectations with regards to delivery speed. In this instance we fell short and I do apologise however I believe we went did everything we could to look into this matter as soon as you bought it to our attention.
I've checked the tracking and the item is due to be delivered today before 1pm. You told us that you are now on the way to the airport to leave the country for the foreseeable future. I would suggest the next time you give yourself a little extra time to order online items to factor in unforeseeable delays.
I hope you have a wonderful trip and when the pendant gets returned to us we will issue a full refund.
Best wishes
Zoe & Louise

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