I cannot recommend Jools by Jenny Brown highly enough. The item I originally ordered was unfortunately unavailable due to an error, but the way the company handled the situation was exceptiona... もっと見る
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Ordered jewellery items for my daughter's birthday. She absolutely loved them! Great quality and arrived in lovely gift boxes. Speedy service and good communications, highly recommend.
Beautiful jewellery. Quick delivery and gorgeous packaging with each item in separate lovely gift boxes. I also received a beautiful pair of sterling silver studs with cubic zerconia stones Thank... もっと見る
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Fantastic products and service. Love the jewellery, really lovely designs, very high quality and nice to be able to get matching pieces. Speedy delivery and kept informed of when to expect receipt. Al... もっと見る
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企業情報
JOOLS By Jenny Brown について
当該企業による記述
Independent. Family-Owned. British Jewellery Since 1998.
JOOLS by Jenny Brown is an independent, family-owned British jewellery business with more than 25 years of experience in jewellery, design and retail.
Our story began with British-born Jenny Gliksman and her Peruvian-born husband, Poldi. After spending many years living overseas, predominantly in Africa, Jenny and Poldi returned to the UK and established their jewellery business in 1998. Their international experience, together with Poldi's South American heritage and background in jewellery and design, helped shape the distinctive style and approach to jewellery that remains at the heart of the business today.
In 2002, Jenny and Poldi opened their jewellery store in Wilmslow, Cheshire, showcasing their own designs alongside collections from other independent jewellery designers. Their distinctive silver and cubic zirconia jewellery quickly became a customer favourite and, as the business grew, JOOLS by Jenny Brown® was established as a dedicated jewellery brand.
Since those early days in Cheshire, JOOLS has grown into an established British jewellery name, with collections supplied to independent jewellers throughout the UK and stocked by John Lewis for more than 20 years. We are proud that relationships built over many years have helped establish JOOLS as a trusted name for beautifully designed, high-quality jewellery.
Today, our collections include 925 Sterling Silver, 18ct Gold Vermeil and beautifully cut AAA Grade Cubic Zirconia, alongside a growing collection of fine jewellery featuring laboratory-grown diamonds. From our signature Bubble Rings and sparkling tennis jewellery to contemporary earrings, necklaces, bracelets and bangles, our focus is on creating jewellery that looks and feels special while remaining accessible and easy to wear every day.
Quality has always been central to JOOLS. We carefully select the materials, finishes and stones used throughout our collections, combining contemporary design with the craftsmanship and attention to detail we believe good jewellery deserves.
Although the business has grown considerably since 1998, we remain proudly independent and family-owned. Being a smaller, flexible company allows us to offer the personal service and attention to detail that have been part of JOOLS from the very beginning.
All of our jewellery is held in stock here in the UK for fast and reliable delivery. Every order is carefully selected, individually checked and beautifully packaged before leaving us, and our team is always available by phone or email should you need advice or assistance.
We are continually developing our collections and introducing new designs throughout the year, but our philosophy remains as important today as it was when Jenny and Poldi first started the business:
Beautiful jewellery. Quality materials. Exceptional value. Personal service.
JOOLS by Jenny Brown® — British jewellery with a story, designed to be worn and loved every day.
Customer Service You Can Rely On
当該企業による記述
- We're committed.to our customers
- Excellent customer service and communication are at the heart of JOOLS. Whether you have a question before ordering, need advice about a piece of jewellery, or have an issue that needs resolving, our friendly team is always here to help. You can contact us easily by phone or email and speak to a real person who will do their best to answer your questions and resolve any concerns quickly and personally. We believe great service doesn’t end when you place your order — we’re here whenever you need us.
Our Jewellery Guarantee
“Our Guarantee. Your Peace of Mind"
Every piece of JOOLS jewellery comes with a 12-month manufacturer guarantee, giving you added confidence in your purchase. In the unlikely event of a manufacturing fault, simply contact our team and we’ll be happy to assess your jewellery and work with you to resolve the issue quickly and fairly.
連絡先
69 Wilmslow Road, SK9 3EN, Wilmslow , 英国
- 01625 526462
- hello@joolsbyjennybrown.co.uk
- joolsbyjennybrown.co.uk
4.9
優良
660件のレビュー
顧客にレビューを依頼しています
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この企業のTrustpilot 利用方法
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Very easy to order and a fast delivery
Very easy to order and a fast delivery. Affordable prices. I would buy from Jools again. Thanks.
2026年10月8日
Outstanding Customer service and absolutely beautiful and quality necklace
I cannot recommend Jools by Jenny Brown highly enough. The item I originally ordered was unfortunately unavailable due to an error, but the way the company handled the situation was exceptional.
They contacted me promptly, explained what had happened and, rather than simply offering a refund, went above and beyond by allowing me to choose a more expensive item at no additional cost.
I have always believed that the true measure of a company is not necessarily when everything goes smoothly, but how they respond when something goes wrong. That, to me, speaks volumes about their values and commitment to their customers, and it is something I value enormously. Jools by Jenny Brown certainly demonstrated this.
When the item arrived, it was absolutely stunning. The quality and craftsmanship were beautiful, and as it was a gift, seeing the recipient's reaction made it even more special. They described it as breathtaking, and I couldn't agree more.
Exceptional customer service, beautiful products and a company that genuinely cares about putting things right. I would not hesitate to purchase from them again and would wholeheartedly recommend them.
2026年9月22日
Birthday present
Ordered jewellery items for my daughter's birthday. She absolutely loved them! Great quality and arrived in lovely gift boxes.
Speedy service and good communications, highly recommend.
2026年9月14日
Too bright for me
The item I ordered was a bracelet which unfortunately when it arrived did not tone with my real gold jewellery. I returned it and was given a refund in a timely manner.
2026年9月1日
Good Value.
I have used the company in the past to buy jewellery for my wife . With an anniversary approaching I decided to buy from this company again.
I find the quality of the products to be very good and look as if they should command a higher price tag .
Delivery was made in good time .
2026年8月24日
I bought earrings which are lovely and…
I bought earrings which are lovely and beautifully packaged. I got a lovely email from the owner Jenny thanking me for my order. Quick dispatch.
Will definitely use again!
2026年8月18日
Really lovely jewellery
Really lovely jewellery, packaged well and with love. Would buy from again.
2026年8月25日
自発的なレビュー
Fantastic product, Fabulous Service
Fantastic product, fantastic customer service.
Ordered a ring, was a little big, sent a replacement to arrive next day.
Outstanding
2026年8月19日
JOOLS By Jenny Brown からの回答
Thanks Emily , we are delighted you are happy with your new ring
I am absolutely delighted with my purchase. My bee earrings and pendant are beautiful designed, and of great quality. Very good service, they arrived with in a few days. 💕😃
I am absolutely delighted with my purchase of bee earrings and pendant. They are designed beautifully, and I think they are very good value. Top marks for quality, and design, and they arrived nice and quick to.😃💕
2026年8月17日
JOOLS By Jenny Brown からの回答
Thanks so much for ordering with us
Beautiful jewellery
Beautiful jewellery. Quick delivery and gorgeous packaging with each item in separate lovely gift boxes.
I also received a beautiful pair of sterling silver studs with cubic zerconia stones
Thank you so much. Cannot wait to wear my ring, bracelet and earrings 😍😍😍😍😍😍😍
2026年8月14日
JOOLS By Jenny Brown からの回答
Great to hear Debra , we value you ordering again from us
JOOLS By Jenny Brown からの回答
Thanks Amanda , great choice
I bought a necklace
I bought a necklace, and it was lost by Royal Mail, but Jenny Brown at once send me a new one, and I am very greatfull for her service 🙏 The necklace is very nice and og very fine quality 🤩
Hanne from Denmark
2026年8月14日
自発的なレビュー
JOOLS By Jenny Brown からの回答
Thanks for reviewing us Hanne, we did indeed receive the original back in the post from Denmark , glad we were able to resolve and thank you for your patience
JOOLS By Jenny Brown からの回答
Thanks for ordering with us !
Beautiful
I ordered a necklace with a blue topaz stone to go with a ring I already have. It is a beautiful necklace and I am delighted with how well it matches with my ring. It arrived quickly and I was really impressed with how pretty the packaging was.
2026年7月24日
JOOLS By Jenny Brown からの回答
Great news Maria , we value you shopping again with us
Fantastic products and service
Fantastic products and service. Love the jewellery, really lovely designs, very high quality and nice to be able to get matching pieces. Speedy delivery and kept informed of when to expect receipt. Also nice personalised thank you . Beautiful wrapping and presentation, feels like a gift even if buying for yourself.
2026年7月23日
JOOLS By Jenny Brown からの回答
Thanks so much Karen , hope to see you again
Absolutely stunning.
Absolutely stunning, the bee is so sparkly in the light and a lovely design with open fret wings. The quality is …as always from Jools perfect, beautifully packaged and super quick delivery.
I highly recommend. Thank you Jenny Brown. Jools.
2026年7月21日
JOOLS By Jenny Brown からの回答
Thank you Jackie
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