her-age.com レビュー 

her-age.com からの回答

2026年10月17日

Dear Nuno,

Thank you so much for your wonderful review and for sharing your experience with Her-Age.

We are truly delighted that your Louis Vuitton Taiga Discovery Backpack PM arrived in such beautiful condition and that you appreciated the care dedicated to its packaging.

Your choice is a wonderful one: the distinctive Taiga leather, understated elegance and practical design make this Louis Vuitton a particularly timeless piece.

A special thank you for your kind words about Kimberley. Providing attentive, personal assistance throughout the entire journey is at the heart of our philosophy, and knowing that this made a difference means a great deal to us.

Thank you again for your patience and trust, Nuno. It was a pleasure welcoming you to Her-Age, and we hope to help you discover another exceptional piece in the future.

Warmest regards,
Kimberley
Her-Age Concierge

her-age.com からの回答

2026年10月16日

Dear Elisabetta,

Thank you so much for your wonderful review and for choosing Her-Age.

We are truly delighted that you love your Chanel Reissue 2.55 Double Flap 227. It is an exceptional piece, one of the Maison's most iconic creations, celebrated for its timeless design, beautiful aged calfskin and unmistakable character.

Knowing that your first experience with Her-Age was so positive, and that your Chanel arrived so quickly, means a great deal to us.

It was a real pleasure welcoming you into the Her-Age world, Elisabetta. We hope you will treasure your beautiful Chanel for many years to come and look forward to helping you discover your next special piece.

Warmest regards,
Kimberley
Her-Age Concierge

her-age.com からの回答

2026年10月12日

Dear Karolina,

thank you very much for taking the time to share your experience with Her-Age.

We are especially pleased that you had the opportunity to experience both sides of our consignment service: successfully selling one of your pieces and, when you decided not to continue with the remaining items, having them carefully prepared, packed and returned to you.

Providing clear assistance throughout the entire seller journey — from collection and listing through to sale, payout or return — is extremely important to us, so your words about our customer service mean a great deal to the team.

Thank you again for trusting Her-Age with your pieces. It was a pleasure assisting you and we hope to welcome you back in the future, whether as a seller or perhaps next time as a client.

Warmest regards,
Kimberley
Her-Age Concierge

her-age.com からの回答

2026年9月28日

Dear Alfonsa,

thank you so much for your beautiful words.

Knowing that the bag was even more beautiful in person than you had imagined from the photographs is perhaps the greatest compliment we could receive.

Your Chanel Medium Classic Double Flap is one of those truly timeless pieces: an icon of the Maison, defined by its proportions, craftsmanship and unmistakable elegance. We are genuinely delighted that this particular piece has found its new home with you.

Thank you as well for mentioning our customer care. For us, acquiring an important vintage or pre-owned piece should feel every bit as special as the piece itself, and accompanying our clients throughout that experience is a fundamental part of Her-Age.

It was a real pleasure assisting you with your first purchase, Alfonsa. We hope you will enjoy your Chanel for many, many years to come.

Warmest regards,
Kimberley
Her-Age Concierge

her-age.com からの回答

2026年9月28日

Dear Kathy,

thank you so much for your wonderful review.

We are delighted to hear how much you love your Chanel Chic Quilt Frame Satchel and that your experience with Her-Age was just as special.

A particular thank you for mentioning Michelle. We are so pleased that her assistance, the additional photographs and the attention given to your order after its final inspection made a difference, especially knowing that you were about to leave for your holidays.

Making sure every piece is carefully inspected, accurately represented and delivered with the attention it deserves is extremely important to us.

It was a pleasure having you as a first-time Her-Age client, and we very much hope to welcome you back again soon.

Warmest regards,
Kimberley
Her-Age Concierge

her-age.com からの回答

2026年9月22日

Gentile Marco,

grazie davvero per aver condiviso la sua esperienza con Her-Age.

Siamo felici che abbia apprezzato l’assistenza durante la scelta, così come la cura dedicata alla spedizione e al packaging. La sua Louis Vuitton Petite Malle Soft MM è un modello particolarmente interessante, una reinterpretazione contemporanea dell’heritage legato ai bauli della Maison, e sapere che le sia arrivata esattamente nelle condizioni descritte è per noi fondamentale.

È stato un piacere accompagnarla nel suo primo acquisto con Her-Age e speriamo di poterla assistere nuovamente nella ricerca di un altro pezzo speciale.

Un caro saluto,
Kimberley
Her-Age Concierge

her-age.com からの回答

2026年9月14日

Dear Manni,

Thank you sincerely for such a thoughtful review.

We are delighted to know that your experience with Her-Age felt seamless and professional, and that your piece arrived exactly as described, beautifully presented and in excellent condition.

Accurate representation, careful curation and attentive service are central to the way we work, so knowing that you also appreciated the quality and selection of our pieces means a great deal to us.

Your trust and recommendation are truly appreciated, and it will be a pleasure to welcome you back whenever you are ready to discover your next exceptional piece.

With gratitude,

Kimberley
Her-Age Concierge

her-age.com からの回答

2026年9月11日

Dear Monica,

Thank you sincerely for sharing your experience.

We are delighted to know that your **Chanel CC Quilted Lambskin Wallet On Chain** arrived in such beautiful condition and, above all, exactly as represented.

With a piece like this, details matter — from the condition of the corners and edging to the completeness of the accompanying box and certificate. Providing an accurate and transparent representation of every item is fundamental to the way we work, particularly when it comes to timeless Chanel pieces.

Thank you again for placing your trust in Her-Age. It was a pleasure assisting you, and we look forward to helping you discover your next exceptional piece.

With gratitude,

Kimberley
Her-Age Concierge

her-age.com からの回答

2026年9月8日

Dear Vittoria,

Thank you sincerely for your wonderful review.

We are delighted to know that your first experience with Her-Age was so positive and that your **Chanel CC Microquilted Lambskin Wallet On Chain** arrived exactly as described.

This is a beautifully refined Chanel piece, combining the softness of lambskin with the Maison’s distinctive quilting and the effortless versatility of the Wallet On Chain silhouette.

We are equally pleased that you appreciated the attention and availability of our Concierge service. Accurate representation, transparency, and personal guidance are at the heart of the Her-Age experience.

Knowing that you are already considering shopping with us again is perhaps the greatest compliment we could receive.

Thank you again for your trust. It will be a true pleasure to assist you personally with your next exceptional piece.

With gratitude,

Kimberley
Her-Age Concierge

her-age.com からの回答

2026年9月1日

Dear Mariana,

Thank you very much for your kind review.

We are delighted to know that everything went smoothly and that your experience with Her-Age met your expectations.

Your Louis Vuitton Monogram Marignan is a beautifully distinctive piece, combining the Maison’s iconic Monogram canvas with an elegant and versatile silhouette. We are very pleased that it has found its way to you.

Thank you again for your trust. It will be a pleasure to assist you whenever you wish to discover your next exceptional piece.

With gratitude,

Kimberley
Her-Age Concierge

her-age.com からの回答

2026年8月26日

Dear Valerie,

Thank you sincerely for your kind words and for placing your trust in Her-Age.

It was a true pleasure accompanying you personally in the selection of your Hermès Constance 18 in Black Box Calfskin. A vintage Constance of this era is a particularly special piece — defined by its architectural silhouette, exceptional Box leather and the understated elegance that has made the model one of the enduring icons of Hermès.

Knowing that you appreciated the personal attention and guidance throughout your experience means a great deal to us. For us, exceptional luxury resale is not only about finding the right piece, but about providing the knowledge, transparency and individual care that allow a client to choose it with complete confidence.

Thank you again for your trust. It would be a genuine pleasure to assist you personally again whenever you are searching for your next exceptional piece.

With gratitude,
Kimberley
Her-Age Concierge

her-age.com からの回答

2026年8月7日

Dear Rea,

Thank you sincerely for such a wonderful review.

Knowing that your experience with Her-Age felt flawless from start to finish means a great deal to us. It was a true pleasure assisting you personally throughout your purchase, and I am especially happy that you felt supported with the care, patience, and attention that we believe every exceptional piece deserves.

Your Saint Laurent Paris Small Sac de Jour is a beautifully timeless piece, and we are delighted to know that it arrived exactly as described and in perfect condition.

Trust, transparency, and personal guidance are at the heart of the Her-Age experience, particularly when choosing pre-owned luxury. Your words and recommendation therefore mean a great deal not only to me, but to our entire team.

Thank you again for choosing Her-Age and for placing your trust in us. I very much look forward to welcoming you back and assisting you personally in discovering your next exceptional piece.

With gratitude,

Kimberley
Her-Age Concierge

her-age.com からの回答

2026年7月15日

Dear Diana,

We are genuinely sorry that your experience did not meet your expectations.

At Her-Age, every high-value transaction is subject to security and compliance procedures designed to protect all parties involved, including our customers, payment card holders, our partners, and our company. Depending on the outcome of each verification step, additional checks may be required before an order can be approved for shipment.

In this case, despite the cooperation received, our Security & Compliance Team was ultimately unable to complete the verification process to the standard required by our internal policies. As a result, the order could not be released for shipment and was cancelled. A full refund was issued to the original payment method.

We appreciate the time you dedicated throughout the process and regret any inconvenience caused. Protecting the integrity of every transaction is a responsibility we cannot compromise, even when this means declining an order.

We wish you all the best.

Kimberley
Her-Age Concierge Team

her-age.com からの回答

2026年7月9日

Dear Customer,

Thank you very much for your wonderful review.

We are delighted to know that your experience with Her-Age met your expectations and that you appreciated the fast delivery, the quality of your purchase, and the accuracy of its description.

Providing an experience built on transparency, careful curation, and attentive service is at the heart of everything we do, so your recommendation means a great deal to our entire team.

Thank you once again for your trust. We look forward to welcoming you back to Her-Age for your next exceptional find.

With gratitude,

Kimberley
Her-Age Concierge

her-age.com からの回答

2026年7月7日

Dear Customer,

Thank you very much for taking the time to share your experience with Her-Age.

We are especially pleased to know that you chose to shop with us again and that your second experience reflected the level of service we continuously strive to provide. It is wonderful to hear that your order arrived quickly and that you appreciated our packaging and the handwritten note from our team.

We also appreciate your honest feedback regarding your first order. We are constantly working to improve every aspect of the Her-Age experience, and it is incredibly rewarding to know that you noticed the progress.

Thank you once again for your continued trust. We look forward to welcoming you back for your next exceptional find.

With gratitude,

Kimberley
Her-Age Concierge

her-age.com からの回答

2026年7月5日

Dear Cristiana,

Thank you very much for your kind review.

We are delighted to know that you appreciated the quality, presentation, and condition of your purchase. Every piece is carefully inspected and prepared by our team because we believe that an exceptional item deserves an equally exceptional presentation.

We hope you will enjoy your beautiful Roberto Cavalli Silk Wrap Skirt for many years to come, and we look forward to welcoming you back for your next special find.

With gratitude,

Kimberley
Her-Age Concierge

her-age.com からの回答

2026年6月26日

Dear Customer,

Thank you so much for taking the time to share your experience, even before placing an order.

Your words truly mean a great deal to us. We believe that choosing an exceptional vintage piece should never feel rushed, which is why we are always happy to provide detailed photographs, additional information, and honest guidance to help every client make the right decision.

We are also delighted that you noticed our pricing philosophy. Our goal is to offer exceptional pieces at fair market prices while delivering a truly personal luxury experience.

Although the bag you were considering was purchased before you could decide, we sincerely hope to help you find another special piece very soon.

Thank you again for your trust, and we look forward to welcoming you to the Her-Age family.

With gratitude,

Kimberley
Her-Age Concierge

her-age.com からの回答

2026年6月5日

Dear Lanielle,

Thank you sincerely for your incredibly thoughtful review.

It was a true pleasure assisting you throughout your journey, and we are delighted to know that your experience felt genuinely luxurious from start to finish.

We are especially pleased that the additional information, detailed photographs, and personal guidance helped you make your decisions with confidence. We strongly believe that exceptional vintage pieces deserve the same level of care, transparency, and attention as any luxury boutique experience.

Your Hermès Brown Crocodile Leather Handbag and Gucci Vintage Exotic Leather Crossbody Bag are both remarkable pieces with unique character and history, and we are delighted they found a place in your collection.

Thank you again for your trust, your kindness, and your recommendation. We very much look forward to assisting you in finding your next exceptional treasure.

With gratitude,

Kimberley
Her-Age Concierge

her-age.com からの回答

2026年6月3日

Dear Dr Tan,

Thank you very much for your kind words.

We are delighted to know that you found our pre-sales assistance responsive and helpful. Providing thoughtful guidance before a purchase is an important part of the experience we strive to create, helping our clients make confident and informed decisions.

We are also pleased that your Givenchy Pink Pandora Bag arrived quickly and that the entire process met your expectations.

Thank you again for your trust. We look forward to assisting you whenever you wish to discover your next exceptional piece.

With gratitude,

Kimberley
Her-Age Concierge

her-age.com からの回答

2026年5月20日

Risposta pubblica Trustpilot (English)

Dear Anna,

Thank you very much for your kind words.

We are truly delighted to know that you are fully satisfied with your experience and with your Celine Small Leather Phantom Cabas Tote. This model is appreciated for its understated elegance, functionality, and timeless character.

It was a pleasure assisting you, and we look forward to accompanying you again in the future.

With gratitude,
Kimberley
Her-Age Concierge