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her-age.com からの回答

2026年5月19日

Dear Mrs Schmidt-Enzmann,

Thank you sincerely for your incredibly thoughtful words.

Reading that your experience with Her-Age felt comparable to a luxury boutique truly means a great deal to us, as this is exactly the kind of relationship and level of care we strive to create for every client.

We are delighted that together we were able to find your beautiful Chanel Medium Classic Bi Stripe Lambskin Double Flap — a truly exceptional piece that reflects the timeless elegance and craftsmanship of the Maison.

It also means a great deal to know that the return process for your other bag felt transparent, smooth, and reassuring. We strongly believe that trust is built not only through exceptional pieces, but also through clarity, support, and care at every stage of the experience.

Thank you again for your trust, your kindness, and for allowing us to accompany you in such a special purchase.

We very much look forward to assisting you again in the future.

With gratitude,
Kimberley
Her-Age Concierge

her-age.com からの回答

2026年5月19日

Dear Viktoriya,

Thank you very much for your kind words.

We are delighted to know that your experience with Her-Age felt smooth and enjoyable. We hope your Marni Strappy Sandals bring you great joy and become a beautiful addition to your wardrobe.

It was a pleasure assisting you, and we look forward to accompanying you again in the future.

With gratitude,
Kimberley
Her-Age Concierge

her-age.com からの回答

2026年5月19日

Dear Soňa,

Thank you sincerely for your continued trust and for taking the time to share such thoughtful words.

It means a great deal to us to know that after multiple purchases, your experience with Her-Age continues to feel reliable, transparent, and seamless. Ensuring that every piece is documented accurately and presented honestly is one of the principles we care about most.

We are delighted that your recent Fendi Zucchino Canvas Tote met your expectations and that the delivery and communication throughout the process felt clear and smooth.

Clients like you are truly at the heart of what we are building at Her-Age, and we are deeply grateful for your continued support and trust over time.

We look forward to accompanying you again in the discovery of your next exceptional piece.

With gratitude,
Kimberley
Her-Age Concierge

her-age.com からの回答

2026年4月16日

Dear Gertrud,

Thank you very much for your kind words.

We are truly delighted to know that your Chanel Lambskin CC Mania Flap arrived in perfect condition and met your expectations. This piece reflects the timeless elegance of Chanel, with its soft lambskin leather and distinctive character.

It means a great deal to us that you experienced our customer service as personal and attentive. Building a direct and thoughtful relationship with each client is at the core of how we approach Her-Age.

We truly appreciate your trust and look forward to assisting you again whenever you wish to discover your next exceptional piece.

With gratitude,
Kimberley
Her-Age Concierge

her-age.com からの回答

2026年4月14日

Dear Ann,

Thank you for taking the time to share your experience.

We are sorry to hear that your first order did not fully meet your expectations. Each piece at Her-Age is carefully selected, authenticated, and handled through a dedicated quality control process, particularly when it comes to delicate materials such as vintage Chanel lambskin.

Lambskin is an exceptionally soft and refined leather, appreciated for its beauty but naturally more sensitive, which can sometimes show subtle surface variations depending on handling and light.

Regarding customs duties, international shipments to the United States are subject to import charges determined by local authorities and collected by the courier upon delivery. We understand that this can occasionally feel unexpected, and we are continuously working to make every step of the experience as clear and seamless as possible.

We are already in direct contact with you to personally review your concerns and ensure your experience is handled with the care and attention it deserves.

Warm regards,
Kimberley – Her-Age Concierge

her-age.com からの回答

2026年4月14日

Dear Roos,

Thank you very much for your kind words.

We are truly delighted to know that your experience felt seamless and that your Saint Laurent Medium Calfskin Niki arrived quickly and exactly as expected. The Niki is a beautifully balanced piece — appreciated for its soft structure, timeless character, and effortless versatility.

Clear communication and attentive support throughout the process are central to the way we operate, and we are very pleased that this was reflected in your experience.

It means a great deal to us that you love your bag.

We look forward to assisting you again whenever you wish to discover your next exceptional piece.

With gratitude,
Kimberley
Her-Age Concierge

her-age.com からの回答

2026年4月8日

Dear Yanina,

Thank you sincerely for your kind words.

We are delighted to know that your experience felt reliable and professional. Your Hermès Gold Plated Bijouterie Fantaisie Horse Pin Brooch is a distinctive piece, reflecting the Maison’s heritage and attention to detail, even in its more playful creations.

Ensuring trust, precision, and a seamless experience is at the core of what we do, and we are pleased this was reflected in your purchase.

We look forward to assisting you again whenever you wish to discover your next exceptional piece.

With gratitude,
Kimberley
Her-Age Concierge

her-age.com からの回答

2026年4月8日

Dear Alper,

Thank you very much for your kind words.

We are truly pleased to know that you found our team helpful and attentive throughout your experience. Your Louis Vuitton Keepall 50 Travel Bag is an iconic piece, appreciated for its timeless design and versatility — a true companion for travel and everyday use.

Providing thoughtful assistance and a seamless experience is at the core of what we do, and we are glad this was reflected in your journey with us.

We look forward to assisting you again whenever you wish to discover your next exceptional piece.

With gratitude,
Kimberley
Her-Age Concierge

her-age.com からの回答

2026年4月8日

Dear Lorena,

Thank you very much for your kind words.

We are truly delighted to know that you are fully satisfied with your experience and that your Celine Medium Calfskin Classic met your expectations. This model is appreciated for its refined structure, timeless elegance, and the understated character that defines the Maison.

Knowing that you are happy with both the purchase and the delivery means a great deal to us — and we are especially pleased to hear that this may be the first of many.

We look forward to assisting you again whenever you wish to discover your next exceptional piece.

With gratitude,
Kimberley
Her-Age Concierge

her-age.com からの回答

2026年4月8日

Dear Mrs Stefanidou,

Thank you sincerely for your thoughtful and detailed words.

We are truly delighted to know that your Hermès Clemence Picotin Lock 26 arrived in excellent condition and fully met your expectations. The Picotin is a beautifully understated piece, appreciated for its relaxed elegance and the richness of Clemence leather, which develops character over time.

It means a great deal to us that you valued the communication and support throughout the entire process. Providing clear guidance and attentive follow-up at every stage is central to our approach, and we are especially pleased that Kimberley’s assistance made your experience feel seamless and reassuring.

We truly appreciate your recommendation and look forward to assisting you again whenever you wish to discover your next exceptional piece.

With gratitude,
Kimberley
Her-Age Concierge

her-age.com からの回答

2026年3月16日

Dear Eleana,

Thank you very much for sharing your experience.

We are delighted to know that your Gucci GG Supreme Crossbody arrived exactly as described and that our assistance felt prompt and helpful. The GG Supreme canvas is one of Gucci’s most recognizable signatures, appreciated for its durability, timeless character, and effortless versatility.

Ensuring that each piece is accurately presented and supported by attentive service is central to the way we approach luxury resale.

We truly appreciate your trust and hope to assist you again whenever you wish to discover your next exceptional piece.

With gratitude,
Kimberley
Her-Age Concierge

her-age.com からの回答

2026年3月16日

Dear Lorenzo,

Thank you sincerely for your thoughtful words.

We are truly delighted to know that your visit to our Milan store reflected the atmosphere we strive to create — a place where careful curation, exceptional pieces, and a warm welcome come together.

We are especially pleased that you discovered the Fendi Small Nylon Peekaboo ISeeU Satchel during your visit. The Peekaboo is one of Fendi’s most iconic designs, admired for its refined structure and distinctive character, and the nylon version offers a contemporary interpretation of this timeless silhouette.

Knowing that you left the store with a piece that resonated with you means a great deal to us.

We look forward to welcoming you again whenever you wish to discover your next exceptional find.

With gratitude,
Kimberley
Her-Age Concierge

her-age.com からの回答

2026年3月16日

Dear Lena,

Thank you very much for sharing your experience.

We are delighted to know that your Hermès Togo Bolide 35 arrived exactly as described and that you are happy with the colour and overall condition. The Bolide is one of Hermès’ most iconic designs, admired for its timeless silhouette and the beautiful texture and durability of Togo leather.

We are especially pleased that your first purchase with Her-Age met your expectations and that the entire process felt smooth and reassuring.

It will be a pleasure to assist you again whenever you wish to discover your next exceptional piece.

With gratitude,
Kimberley
Her-Age Concierge

her-age.com からの回答

2026年2月26日

Dear Customer,

Thank you sincerely for taking the time to share your experience.

We are truly pleased to know that your order met your expectations and that you appreciated the care in presentation and delivery. At Her-Age, every piece is handled with attention, precision, and respect for its story — because trust and authenticity are at the core of what we do.

Your words mean a great deal to us and reinforce our commitment to thoughtful curation and seamless service.

We look forward to assisting you again whenever you wish to discover your next exceptional piece.

With gratitude,
Kimberley
Her-Age Concierge

her-age.com からの回答

2026年2月24日

Dear Liz,

Thank you sincerely for your wonderful words.

We are truly delighted to know that your Mario Borsato Couture Jacket from the 1990s arrived quickly and exceeded your expectations. Couture pieces from that era carry a distinctive character — bold, expressive, and crafted with a level of attention that defines true atelier workmanship.

Thoughtful packaging and careful presentation are part of how we honor each piece and the person receiving it. Luxury, for us, is not only about the item itself, but about the experience surrounding it.

We are honored that you love the shop — and we would be delighted to assist you again whenever you wish to discover your next exceptional piece.

With gratitude,
Kimberley
Her-Age Concierge

her-age.com からの回答

2026年2月20日

Dear Sara,

Thank you very much for your kind words.

We are delighted to know that your Celine Small Lambskin Trio Crossbody arrived quickly and exactly as described. The Trio is a beautifully understated piece — appreciated for its minimalist design, supple lambskin leather, and effortless versatility. It is a model that embodies refined practicality while remaining distinctly timeless.

Accurate representation and careful verification of every detail are fundamental to our approach, as trust is at the core of luxury resale. Ensuring that each piece reaches its new owner in the promised condition — and within a prompt delivery window — is a responsibility we take seriously.

We truly appreciate your recommendation and look forward to assisting you again whenever you wish to discover your next exceptional piece.

With gratitude,
Kimberley
Her-Age Concierge

her-age.com からの回答

2026年2月17日

Dear Vanessa,

Thank you sincerely for your kind words.

We are delighted to know that your Hermès Chevre Mysore Kelly Longue Wallet met your expectations and arrived exactly as presented. This piece, crafted in Chevre Mysore leather and shaped in the iconic Kelly silhouette, embodies the precision, structure, and timeless refinement that define Hermès craftsmanship.

Ensuring that every item is represented with accuracy and delivered in impeccable condition is central to our philosophy, and we are pleased that this was reflected in your experience.

Your recommendation truly means a great deal to us.

It will be a pleasure to assist you again whenever you wish to discover your next exceptional piece.

With gratitude,
Kimberley
Her-Age Concierge

her-age.com からの回答

2026年2月17日

Dear Nikki,

Thank you sincerely for your thoughtful words.

We are truly delighted to know that your experience felt seamless and that your Dior Romantique Vintage Monogram Trotteur Bag arrived in perfect condition. This early 2000s piece represents a distinctive era in Dior’s creative history — feminine, expressive, and timelessly relevant. It is wonderful to know it has found the right home.

The handwritten note is a small gesture, but one that reflects how personally we approach every selection and every client relationship. Luxury, to us, is not only about the piece itself, but about the feeling that accompanies it.

We are honored that we could be part of you finding your dream bag.

It will be a pleasure to assist you again whenever you wish to discover your next exceptional piece.

With gratitude,
Kimberley
Her-Age Concierge

her-age.com からの回答

2026年2月17日

Dear Maria-Ludovica,

Thank you sincerely for taking the time to share your experience.

We truly appreciate your continued trust, from your Moschino Cheap and Chic semi-sheer shirt from the 2000s to your recent Louis Vuitton Cruise Printed T-shirt. Each piece reflects a distinct moment in fashion history — expressive, characterful, and designed to remain relevant beyond seasons.

We are especially pleased to know that when you had questions regarding your Moschino shirt, our team was able to assist you promptly and transparently. Clear communication and thoughtful guidance are essential to the way we approach every client relationship.

We hope your Louis Vuitton piece brings you the same satisfaction, and we remain at your complete disposal should you need anything further.

With gratitude,
Kimberley
Her-Age Concierge

her-age.com からの回答

2026年1月15日

Dear Sir,

Thank you for taking the time to share your feedback.

We are genuinely sorry to read that the condition of the Steinbock wool cape did not fully align with your expectations. You are right in pointing out that the presence of small holes should have been communicated more clearly in the description, and we regret this oversight.

When working with vintage garments, age and signs of time are part of their nature, but transparency in describing any visible defects is essential and non negotiable for us. In this case, we acknowledge that the description did not reflect this with sufficient accuracy.

We truly appreciate your feedback, as it helps us refine our internal review process and ensure greater clarity going forward. We will be reaching out to you directly to address this personally and with the attention it deserves.

Kind regards,
Kimberley