Hesta.com.au レビュー 

I can’t access my online account, and when I complain to Hesta they send a reply to the online account which I can’t access. I ring customer service who say someone will get back to me, which they do via the online account I can’t access. I’ve been trying for a month to access my money and have now had to go to AFCA to try to resolve the issue. Hesta have refused to do anything to help.

I have been trying to get my HESTA member number and transfer my super, but my experience has been frustrating. I never received my member number via email or post when I set up my account, which is my oversight, but now it has made things complicated.
I reached out multiple times to complete verification so I could access my account and transfer my funds. The verification form only allows Australian IDs, but I only have my home country’s passport and driver’s license. I asked HESTA for alternative options, but they could not provide clear guidance.
Despite my repeated emails and calls, I have received little to no response. On one occasion, when I called, their system was apparently down. Overall, I find the process extremely difficult and unresponsive, especially for members who do not have Australian identification. I do not recommend this fund.

Overall lack of communication between staff. Lack of staff training resulting in poor record of client information and misunderstandings and delays.
Huge delays with processing payments.
Worst super company. DO NOT RECOMMEND.

Stay away from this super. Waste of time and money. I had 6 missing contributions. Had to chase multiple times, they said they will get in touch but I need to chase them. My super is negative while my other super is increasing way better! Hard to log in once I had problem of deactivated number as no other options to log in.

The issue of requesting early release of super for surgery has been ongoing for over six weeks now, and each time, new requirements or “goalposts” are introduced. Despite my ongoing frustration, I have responded immediately to every request, yet each response seems to create further delays in releasing the funds I urgently need for my upcoming surgery.
I have provided all requested documents — some of them multiple times — and have made at least ten phone calls (i am not kidding) without receiving a single return call. The repeated requests for identification that has already been supplied have caused unnecessary stress and prolonged this process far beyond what is reasonable.
Frankly, this has been the most disappointing and unprofessional experience I’ve had with any company. The lack of communication and consistency from HESTA has been unacceptable, and it has left me in an extremely position as shitty position as my surgery date has now been and gone due to having to postpone it because of HESTA. When I called AGAIN today, I was met with a customer service representative who was dismissive and unkind. Starting to think my surgery wont happen. Cant wait to go elsewhere!

I had a large sum of funds due back to me after studying in Australia and leaving . I provided all documents requested of me. Afterward, without further explanation or answering my questions they closed my case and refused to process my request for funds due back.

After 5 or 6 false starts with questions re benefit payment withdrawal, 48 hour turn around from releasing from the "Issue" queue to money being sent to my bank, a marked improvement from recent transactions. Using forms from early 2025 which have been approved as correct, putting in same info, i.e. bank account etc., so how they can say incorrect, but so the dance continues...maybe some day many years from now they will get it all correct!

We have had multiple problems with Hesta the new app is a total waste of time and money, clunky and features not functional. Trying to contact the is extremely lengthy and fail to get results, complaints get you a letter saying we meet the standards. But obviously not concerned by quality of member service. My wife and I both 40 year plus nurses closed our accounts. New intuition quickly in contact after accounts set up with a valued customer access number.

I'm trying to receive my Super deposit by ATO after I leave Australia. I worked at Childcare, GOODSTART, and received that payment and I was communicated by ATO. Since that , in AUGUST 2024, I'm trying to receive my Super. Many emails and mails where I sent all my documents: DAS, passport, drive license, Bank details etc. Each single time I send all documents, they create a new requirement. They even don't read appropriately the emails and Documents; they aren't responsable and trustful ! I left Australia in September 23, and for 14 months I'm struggling to get my money. I'm an old lady, of 65 years old, and I've been very disrespect by this company. Now they start wanting confirmation by my old phone number in Australia, but doesn't make any sense if I'm overseas more than 2 year.
Definitely I don't recommend this Company, plus if you hold a temporary Visa , is discriminated and plus disrespect by HESTA. Don't allow your employer deposit your Super at HESTA.

Worst communication. Unresponsive to numerous requests and when I finally made a formal complaint they were quick to advise they legally have 45 days to respond. I'm so anxious my money is tied up with them and currently looking for options so I can withdraw my total balance and go elsewhere.

I completed my tax return today and found that Hesta has not reported all my additional contributions despite issuing notice of intent. I am left with an additional tax bill penalties and a late tax return. I made a formal complaint to Hesta and the AFCA. HESTA has not apologised for the huge error or promised to amend it and have just said they will respond in 45 days. Don't deal with these cowboys. They charge a 1% management fee which is outrageous for the worst possible service.

Hesta is by far the worst superannuation company I have ever dealt with. It took 2 months to withdraw superannuation from my account after they were offline with no access to my account for 1 month. Waiting time for customer service was 3 hours on four separate occasions. I had provided all necessary information and could not receive any satisfactory answer from customer service for the extremely lengthy process. There is no communication between the customer service team and the section of the company that actually carries out the financial transactions, so customer service is of little or no use. When I filed an official complaint and requested an explanation for the constant delay, I wasn’t given any, only a superficial apology with several inaccurate details. It’s plain that this superannuation fund does not care about its members. The worst thing is that during this period, when thousands of other members were calling and complaining and trying to access their funds, Hesta kept up a constant advertising campaign to attract new customers! Appalling service, poor management and little concern for its members. Any other super fund except Hesta!

If there is negative star review I'd give it -10!
I sent them request for withdrawal, they asked for documents. I give them documents they make me wait 2 weeks then say the doc is not certified, i get it certified they make me wait another 2 weeks and say need another document to be certified.
If there is another chance I'll not choose Hesta, not ever.

I have submitted a death claim on my late wife's super and am so frustrated that I do not get any acknowlegment of emails sent with documentation. I can get a delivery receipt but not a read receipt so I don't know whether my emails have been received or not and whether the relavant documents have been receied - so FRUSTRATING -- teach your staff some communications skillsn-- doesn't take much to send a quick email to say emails and documents are received and being processed

What the f???? I have called them a number of times. It takes them over an hour to answer the phone and when they do. They hang up. I am getting out. This company is a scam. I can’t talk to anyone and no one calls you back. What a shit show of a company.

Since the admin change in April 2025 I have experienced indifference, a flippant cruel comment (about my personal situation) during a phone call and a completely dismissive attitude with regard to the consequences of the closure and its financial and emotional impact incurred as a result. Hesta bleat multitudinous platitudes about caring, but the experience as a member is not reflective of these meaningless phrases. Hesta were caring prior to this April admin change. I was with them for decades and sadly have been appallingly let down and impacted upon.

Hesta wait times are huge over an hour. Customer service is patchy, if I hear to word "sorry" once more I will scream. Don't be sorry, fix the problem, last night the customer service officer was arguing, interrupting and generally not listening to the issues I had - which is I have not received my income stream payment due the 28th August. Customer service sends an email which is rhetoric and did not address my sincere issue. They don't care, I need that payment and have still not received it. Off to the Australian Financial Complaints Authority I go.

I am a long-suffering Hesta account holder. I have not been able to get sufficient help with my account especially since May 2025 when my account was virtually made non accessible by Hesta. Try contacting them by phone and you will find the customer service is virtually non-existent. I am unable to make changes to my fund. The complaint system is absolutely hopeless. As a superannuation fund they restructured the wrong thing. The CEO and directors were where the major changes should have started. I am absolutely gutted with Hesta. Time to make a change. I strongly recommend do not invest in this poorly managed superannuation provider fund.

I have been with HESTA for almost 30 years and the customer service since they changed to the new system of administration has been appalling-not only the extended wait time on the phone but also the response from the complaints dept.
The person or persons who authorized the change to the new providers should be sacked -they obviously didn't do their due diligence-the organization who took over this process has less than 3 stars on review -not good enough.
If HESTA does not improve their processes I will be moving to another fund.

I lodge a change of bank account details, but HESTA entered the bank account numbers wrong, I realised their error straight away and contacted them. I made 3 phone calls and two complaints by email, and still the bank account number has not been changed, it has now been 4 days since my bank account details where entered incorrectly, I was to receive an income stream payment which has come out of my income stream account, but obviously not into my bank account as they have entered the wrong details, so that will be another problem they will need to rectify, when they feel like doing so. My suggestion is, do not go with HESTA superannuation if you have a choice, you may regret it as I do.