Hilton Grand Vacations レビュー 205

I went on the one in Vegas they hit us up in the hotel lobby of golden nugget..and my fiance had never did one before and I was like wth 🤷🏾‍♀️ free Starbucks coffee and 200 bucks in gambling money to start out vacay ..I said let's do it..and I told him the deal ..it was fun laughing and listening to the same spill I hadn't heard in 20 yrs.. nothing has changed it's still bogus..of course we didn't buy but the funny part is the 6other couples that were on our bus did after we discussed it smh..I was like ur kidding me lol 😂😂
After chatting it up with the sales person I handed him off to my fiance who has a serious face all the time lol ..it was too funny he was like I'm good..and it's like the 3 ghost in the Christmas story come to u past, present and future.....any way we were out in our 90mins with our goodies and something to laugh about for yrs to come!!

I want to say upfront that I haven't yet taken my vacation, but I just finished paying for and booking it, so I am reviewing that experience. The booking experience has been such that I will probably never book another vacation with Hilton Grand Vacations, and will likely avoid Hilton hotels moving forward.

The bad:
1) I was sold a cheap vacation after signing up for a Hilton Honors account. The initial deal sounded good, however, as described below, I didn't get an accurate picture of what to expect.
2) I've made over 10 calls with Hilton trying to book a hotel. My goal was to book any hotel in Hawaii (except Honolulu). I made these calls in September of 2022 trying to book *any* HGV hotel in January, February or March of 2023, however there was NO availability. I also said I would pay for an upgrade (to a suite) if I get the location and dates I preferred, however again, NO availability.
2) I ended up booking a hotel in Honolulu, however Hilton couldn't even tell me what Hotel I would be staying in. This really sucks as I only like 2 out of their 8 options in Honolulu.
3) I learned on the call after I made my final payment that I would have to sit through one of those dreadful presentations to buy a timeshare, this was not communicated to me during the sales process.
4) I have not received a single email from Hilton confirming that I have paid for, or booked the vacation; I did receive multiple emails reminding me to book my vacation, and submit my final payment. I find it odd to not receive any sort of confirmation after I have paid for a vacation product.
5) The HGV website is extremely slow. Minor issue relative to the above points, but every time I used it, I would click a link and have to wait 20-30 seconds for pages to load, despite being on a very fast internet connection.

The semi-positive:
1) Having called Hilton many times now, I will say that I talked to a couple very nice and helpful representatives. I also talked to a few that were not helpful, so I'm neutral on their phone service, at best. It lacked consistency, but I would recommend hanging up and calling back in if you get someone who is rude or not helpful.

The lady named Shaniesha and Genevieve are very rude and hung up on me. It’s very rude to treat customers that way. Poor professional customer service and they don’t care about customer satisfaction. The worst treatment of customer service in Hilton Vacation. These people give a bad review to this company. They should not work here. Awful service from these two ladies who ruined my birthday vacation with my husband. We wanted to stay at the Signia by Hilton in Orlando and that couldn’t happen then we had to switch to Las Vegas and get airplane tickets that cost more money on the dates they required us and not the dates we wanted. I was asking for 50,000 points extra for the inconvenience of everything we going through. Still couldn’t satisfy a customer.

We just had the worst, worst experience with them. I mean never ever again.

I went to the Hilton Vacations presentation. They are using mind control techniques to try to get people to commit to paying monthly fees for the vacation purchase for perpetuity. This is not only for our own lifetime but these fees get passed on to your heirs if you heir your vacation to them. Otherwise the whole thing gets cancelled and your investment is kept by Hilton. They tease you with a story about the cost of travel, which is already inflated and compare it to the cost that they charge. They do not emphasize the fees that go on in perpetuity. Then they tell you that there are deals they will only offer that day (which is a high pressure sales tactic) saying there is no high pressure. If you do a search online for Hilton Grand Vacations fraud or scam, you will see over 90% of the reviews are negative. Most are owners who are unhappy, eventhough they claim most owners are happy. Most say that availability is not good. They do not address this in the sales presentation. If you want to hear the presentation, go ahead but read reviews before you go.

We are unfortunately members and have found HGV to be devoid of value. They have very limited availability, average at best properties and no ethics. We recently wrote a Better Business Bureau review and the company contacted us. They offered to help us understand and use our membership. They don’t get it- the program is a scam. HGV is nothing if not tone deaf. Here is our response to them- use the info to inform your decision. Buyer beware- do not join!

“Thank you for your response. We understand the program and how to use it. Unfortunately, it takes far too much effort to actually use benefits due to low availability at any moderately interesting properties.

We sincerely regret becoming members & now realize that the value we expected to receive is not there, availability is very limited, and locations & resorts sub-par. Like others, we succumbed to high pressure, and close to unethical sales tactics. We have read other similar reviews & note there is a class of individuals who share our feelings & feel aggrieved by the process, the pressure that comes with membership & the inability to withdraw.

This will become an unwelcome financial burden for our family so will investigate remedies individually & with other like-minded members.

I have advised the Consumer Agencies to which I already reported that HGV tried to contact us, and will provide them a copy of this email.”

Hilton Grand Vacation Clubs - Attempted to book my first small trip to try out the program. It was going to cost a year worth of points for 3 nights in Las Vegas (not Hawaii, Italy, Greece or Maldives) more depending where booked. Thought, I would use RCI but with all the fees it costs at least as much as booking a hotel without any plan. $20,000 plus HOA and/or maintenance fees, activtation fees, fees to schedule, fees to move points, resort fees and parking fees. Limited availability. Called and talked to booking representative thinking I had to be missing something. They confirmed all the expenses and didn’t have a cost resonable suggestion. Said I could ask the hotel to waive fees when checking in but that would be up to the hotel and there was not any guarantee. I am feeling like I made a very expensive mistake. Wife is already talking about canceling and eating the $20,000 to save on all the fees. Smooth talking sales people.

Absolute Scam. I paid for the package and found they never can accommodate my schedule, only theirs.
Working with them for a couples years and never could find a desired location when I could travel.
So far their customer service is absent.

I thought Hilton Grand Vacation was a reputable company with brand integrity. When I was solicited to purchase a vacation package and given the sales spiel, I trusted what I was told because its Hilton Grand Vacation. They offered what I thought was a great deal at a good price and topped it with no expiration date. "You can take your vacation whenever you like, it doesn't expire" says the sales agent. Sounds great, I purchased the package. Fast forward to today I call to redeem the package and I'm told by another rep my vacation package has been forfeited. Forfeited because the package purchased expired. How can a package I was told didnt have a expiration date expire? HVC Rep states all pkgs have a 2yr expiration. They can not/ will not reinstate my package. Disappointed but ok I ask for a refund of the package purchase amount, I'm told HVC will not refund my money because the pkg was forfeited. and there's nothing to be done about it. I could speak with a Supervisor but the results will be the same. HVC sold me a vacation pkg with under FRADULENT pretenses, an actual LIE and stole my money. I don't get the vacation I was looking forward to take and they keep my hard earned money. This is DISGUSTING!!! If the package is no longer available fine, but how does HVC get to keep my money on a vacation I didn't take??? Hilton Grand is a world renowned brand you wouldn't expect to be lied to and have your money stolen but they are clearly as SCAMMY as the other fraudulent companies selling vacation packages. BEWARE!!! what you're told in the sales pitch and sold is NOT what you get. Give me my money back please!

Hi dears
Well. exactly experience. With Hilton hotel like it

Good afternoon, I am a Hilton Honors Member that was misled by the HGV Marketing Team in Central Florida. They eagerly confirmed the dates and location I requested prior to accepting my cc payment. I then prepaid my flight and car rental based on the agreed upon dates. The next week, I got an email confirmation with dates two months earlier than the agreed upon dates! I was leery about paying HGV up front, but I trusted Hilton. The next two weeks were a customer service nightmare dealing with HGV support people. In addition to the HGV ``run around" the plane tickets are non refundable(357.00) and I can't change the PTO Days that were approved to be off work. I'm screwed. But I'm not going down alone. I'm cancelling my Hilton Honors Account, Hilton Honors AMEX Card and filing a complaint with the Orlando Branch of The Better Business Bureau against HGV for misrepresentation and "Bait and Switch" tactics involving the date change. I wanted to make sure someone's made aware of my disappointing experience with your HGV's sales tactics. Thank God this occurred prior to becoming an HGV Owner!!! Stick to the Hotel business and leave the timeshares alone, please.

I was approached with option of prepaying for a vacation package at an amazing discount and 50,000 points. I finally booked my prepaid vacation and when I get there everything was half of what I was told. From the beginning all the way to the booking I was told accommodations would be for two couples and then I get to the room there is 1 bed and not even a couch and then I’m told that I would have to pay for an upgrade to accommodate two .

Esto a sido la peor experiencia de mi vida , después de estar pagando 2 años seguidos y nunca pude hacer una reservacion y cuando fui a las Vegas al hotel cancun a cancelar o a que me dijeran que podía hacer para salir me dijeron que hilton gran había comprado a diamond resort y que para cancelar tenia que agarrar un nuevo contrato y luego cancelarlo en. Los días que es permitido y que así iba a poder salir de ambos contratos Esto lo dijo la representante que me atendió lo cual fue una gran mentira todo por que cuando llame a cancelar se negaron rotundamente lo que me ha hecho pensar que no se puede confiar en nadie nadie de estas personas por que nadie te va a ayudar ,ellos solo te hundiran más, yo grabe todo lo que me dijo esta persona y me iré a las últimas instancias para cancelar toda esta compañía que lo que hace es estafar a las personas, no contestan los teléfonos no le dan una solución,. No caigas en esto jamas

Diamond Resorts added all kinds of valuable promotions to our contract, then sold to Hilton, and now all the promotions have magically disappeared. In the last 18 months we have called 15 different people at HGV at over 20 different numbers and emails to recover these weeks. Hours and hours of wasted time. Crickets. Do yourself a favor and stay far away from this outfit, which is an embarrassment to the Hilton name. If by some miracle they ever fix this, I will revise my review.

Hilton charged my card twice. They charge resort fees that’s aren’t disclosed on third party sites. Their staff aren’t friendly to African American tourists.

Some things went well - like most folks we found it hard and impossible to get the location we wanted. They offered us a 3 bed unit for the price of 2, so that was nice. However, when it came time for the refund after the sales pitch, we were told to wait 8-10 weeks for the refund. They could not put it back on our card. Our card number was changed due to fraud, but they could process the new card. After all they used it to charge us for the upgrade. So glad we did not buy, imagine how bad they would treat us once they had a contract.

Have been a Hilton member for many years and got a Vacation Club offer from HHonors.
The offer had dates that you could select from for a marketing presentation, after booking the dates and paying the money I contacted the agent to confirm.

I was then told that the dates were not actually available and that I could take a different set of date.
After going many rounds with that agent and then calling back two more times. Then called the service number to get a refund I was told that those dates have not been available for months, there is not a supervisor to talk to and a request to talk to anyone above her will take at least 72 hours.

The fact that the system allowed those dates to be requested with the dates not being available for months is the pure definition of running a scam.

Still no rebate for spend the night on us. They make you pay for everything up front and promise a rebate via giftcard in 8-10 weeks. It’s over 10 weeks. You can’t get through to speak to a live person , the system hangs up on you. The website they list states page not found. And still no rebate. Pretty pathetic Hilton Grand Vacations.

I joined Hilton Grand Vacations in order to become "an owner." After signing up, I decided to conduct additional research, and the opinions of current "owners" influenced me to change my mind. You have only 5 days (including holidays and weekends) to terminate your contract with Hilton Grand Vacations. I emailed and called the contract specialist who assisted me with the initial transactions, but no one even acknowledged my emails. I eventually made contact with the Nevada state realtors commission office, and they assisted me in canceling on my fifth-day! They are fast to sell you points and packages and will spend hours selling you your goals and dreams, but if you decide to withdraw your transaction, no one will assist you, no one will answer the phone, and no one will respond to your emails or phone calls. They prefer that you enter into a legally binding contract and receive your money for the remainder of your life. The fact that they are so shady after you sign the contract is a red flag and a sign to me that the entire enterprise is a fraud, and you should not sign up to become "an owner." For the remainder of your existence, they will own you and your money. If you want to go on vacations, you should save money and look for discounts at various locations. It is not Hilton Grand Vacations.

Terrible experience I have a leak in my room
Never again will Hilton get my money