Doubletree by Hilton Heathrow レビュー 426

Booked a room at the Hampton Inn-SFO-South just to sleep between two night shifts in the ED. I live 5 minutes away, construction next door and I needed to sleep. Hilton's Frontline Thanks program allows for flexible check in/check out times if available so I wanted to confirm this would work.
I called the hotel but was connected with a Hilton reservation agent. Told her explicitly what I was looking for, she called this hotel and confirmed that I could do a 4pm late check out. There were several other Hiltons in my town, I was flexible with any of them and explained that to the reservation agent. This one confirmed my late check out so I booked the room.
Sleeping today at 12:30pm when woken up by the manager calling to let me know that she couldn't accommodate my request. Explained my situation, explained the reservation and confirmation and she wouldn't budge. Kicked me out of my room in the middle of my sleep day. She denies that anyone would have approved the request but I actually heard the reservation agent confirm with the hotel.
Called Hilton and they are presenting it to the hotel. Not hopeful here.
No apologies from the manager, Seema.

👎
Überteuert und extrem unfreundlich

I stayed at Hilton Garden Inn Heathrow Airport in June 2020 during lockdown.
Although I received an apology and a promise of a free night for all the bother, nothing has been forthcoming and they just send me standard email replies asking if my complaint is resolved. Which it is NOT.
I had an accessible room, as a wheelchair user and amputee, this was essential. The list of problems with the room, included:
Infestation of insects in the drain and floor of the bathroom. Automatic door opener not working and trapped me inside the room. Phones in the room not working so was unable to call reception. Emergency pull cord not accessible. Room diry with stains on the carpet. Switches out of reach. Mirror unusable for wheelchair user, wardrobe unusable for wheelchair user, toilet seat broken, kettle broken. I was disgusted with the condition of the room and have been even more disgusted with Hiltons lack of response and lack of reply to my concerns.

Recently tried to make a reservation at a Hilton Home2Suites which I have stayed at multiple times over the last few years. I once was their greatest fan. It has gone progressively down hill over time to the culmination being the inability to make an online reservation because their "system" had an issue with my credit card.
This is the end. Hilton has destroyed whatever faith I may have had in them.
Time shares, hotels, all tanking simultaneously - customer service is non existent. Now to dig out of this hell hole.

I am a member of Hilton Honors and continually receive marketing emails despite having opted out numerous times and been assured by customer service that no further marketing emails will be sent. You are legally required to honor marketing opt-out requests within 10 business days in the United States. Hilton has repeatedly violated this regulation and will not stop. Disgusting.

I have been a Hilton member for many years. Service is generally flawless and my recent experience of Covid booking has been a great example. I had a Non-cancellable room booked which at the start of lockdown Hilton (Group, not the hotel) emailed with a lovely message saying all bookings would be treated as flexible. Then sadly, our flights were cancelled and I had to cancel. A change was offered but I couldn’t take as could not confirm any flights so requested a cancellation. Full refund (bank took their fees!) provided within days, no quibble. I will always book Hilton if I can.

I STAYED AT THE TAMPA AIRPORT EMBASSY SUITES THIS WEEKEND FOR CONTINUING EDUCATION. I WAS SURPRISED TO LEARN THAT THERE IS NO FOOD, DRINKS, ROOM SERVICE, MAID SERVICE OR EVEN MORE THAN 2 OR 3 EMPLOYEES AT A TIME AND WE COULDN'T EVEN GET WATER THE FIRST DAY IN THE CONFERENCE ROOM. THE HOTEL PANTRY QUICKLY RAN OUT OF WATER AS WELL. IT APPEARS THAT HILTON HAS ABANDONED THEIR EMPLOYEES. THEY CERTAINLY DIDN'T PRACTICE REQUIREMENTS WHEN THEY LINED UP ABOUT 100 KIDS THAT WERE BEING INDUCTED INTO THE MILITARY IN A NARROW HALLWAY THAT ALL OF US OLDER PEOPLE WITH MOST OF US OVER 50, REQUIRED TO PASS THROUGH TO GET OUTSIDE AND GO TO THE RESTROOM WITH ONLY 1 KID THAT I SAW WEARING A MASK. I ONLY STAYED IN THE HOTEL ONE DAY OUT OF THE 2 THAT I WAS SCHEDULED FOR AND JUST DROVE THE HOUR AND A HALF HOME. I ALWAYS CHOSE HILTON IN THE PAST. FUTURE ISN'T LOOKING SO BRIGHT FOR THEM WITH ME. REALLY UPSET ABOUT THIS WEEKEND.

I booked with Hilton.com because of the brand. But it seems that they act as a booking site and not a single corporate entity. I canceled my reservation on March 27th for Hampton by Hilton Waterloo and still have not received my refund. Their excuse is that the "hotel location is closed and they only have an skeleton crew". Even though they have all my info they said the actual hotel has to refund my money. So Hilton.com is a booking service and a bad one of that (since I have received my refunds quickly from other sites like agoda and Expedia) and not a hotel chain. The customer service is appalling. I will not book with Hilton ever again and advise you to do the same!!!

BEWARE ANY HILTON IN TAMPA, ESPECIALLY DOWNTOWN TAMPA! I was spoke to incredibly rude I know some Spanish and they didn’t think that I did and I was talk to in a rude manner and then her profanity is directed towards me in Spanish when I would speak to each other behind my back so yeah just beware this is not a nice place the customer service is extremely rude the parking is grossly over charged which when I booked through hotels.com did not make mention of paid parking and also their most rooms do not carry a mini fridge and a microwave. The rooms are completely Gloucester and the pictures when you get there they are not nice at all the tub I had leaked it smelled moldy there were stains all over the carpet and sticky spots still on the bed I lay down for an hour and I was itching from head to toe I lifted up the mattresses and saw some things crawling I am mediately left turned in my key three hours after I just arrived had to walk past vagrants all the way down the street to get to my car before it got towed because you know parking is an issue of course and when I call hotels.com they want to pin it on the hotel and the hotel wants to pin it on hotels.com and really both are at fault here and of course no one wants to issue my refund they all keep dancing around the issue so BEWARE

this is the worst I have ever been treated. I made my reservations online for the 20th through the 24th. I showed up on the 20th I checked in paid for my 4 nights, plus for parking. We go to walk around Nashville we come back my daughter goes to take a shower we realize the bathroom is filthy there's two bars of used soap in the shower no problem I got the Lysol and I started cleaning. The shower flooded the bathroom all of her belongings were soaked. A little sink in the bedroom also leaked and soaked the living room and our belongings in there. My husband went to the front desk to let them know about the leak and the dirty bathroom and air conditioning not working. Valerie, I don't remember her last name, she went above and beyond. she switched us rooms, gave us two nights of free parking + 10000 point. The next day we go down and speak with Beth girma again. She acts confused and shocked with an attitude like we are insulting her or it's our fault that the room leaked or that it was dirty. She told us that Valerie was not allowed to give us free parking, or 10,000 points. She said we were accommodated by just switching us rooms. We had noticed during this time that my husband's card was charged $90 + $50 for parking, two separate charges. We asked her why she said that it wasn't. so we pulled up our statements from the bank and showed her she then said she found it and would credit us back the money. She never refunded my husband instead she charged my card another $57 for parking. I told her what she done she said it's because we used to separate cards that I needed to pay for parking 57 was in fact giving us two nights free. Okay that's fine I tried to explain to her cuz she already took the money off my husband card she didn't need to charge mine to refund one of us the money. Neither one of us got refunded. She didn't charge my card another $400 that she already took the night I checked in I asked her why she said it was a mistake I would get the money back. I did in fact get the money back the day I was leaving it was back in my account. She promised me that she closed out our account and no other charges would be made. She also charged me $2 for something 250 to be exact and then a $5 charge for something else she said she didn't know how it got charged that she wasn't doing it the hotel just automatically charges the card. That I would also get that money back. Okay whatever we leave we decide to eat the $140 she owes my husband because we got the 400 something back we were tired and been a long trip I was frustrated I had to meet with a business partner. Well today I get another text telling me to Embassy Suites has charged me 404.16. I travel for business a lot. I've stayed in many different places and never have I had an issue like this one my employees travel when I send them for business-related matters and never have they had an issue like this. This hotel was dirty Palma that was rude, she also barged into our room went straight to the air conditioner I wanted to know why we said it wasn't working and why we requested a fan because she felt our room was cold and that we don't need a fan. I told her it was the first room we was in the air conditioning didn't work in and that we requested a fan because it was in fact hot in that room and my husband has COPD. I'm highly disappointed I cannot believe this happen when you hear the name Hilton you don't expect service like this especially from manager.

I've only had great experiences when working with Hilton. Whether it be a refund for COVID-19 closed resorts or an accidental booking the night of, calling and communicating with Hilton has been flawless. The customer representatives are always kind, respectful, and very helpful, and one customer rep actually wrote on my booking to upgrade me and give me the best view possible while I was on the phone. Their facilities are great, and I've only ever received excellent service. I'm a Gold member, and I would recommend getting a hotel credit card with AMEX if you travel a lot or spend a lot of money for needs/work. The points are very much worth it!

Toppennöjd med hotellvistelsen. Inte det nyaste rummet men det var rent och snyggt och riktigt bra service från en del av personalen. Härlugt med pool på taker i gassande solsken. De i receptionen kanske inte var de mest kunniga om området men restaurangpersonalen desto bättre, utmärkt faktiskt.

Just had to say something about excellent service from Hilton.
Thousands of people trying to get refunds from many companies because of coronavirus throwing travel plans out .
Hilton is the only company so far that I have managed to get quick refund from .
THANK YOU HILTON loyal customer .
They did not have to refund because of advance booking but they kindly did .

Hands down the worst customer service I've ever experienced. An associate told me I could cancel and I'd receive a full refund. Then instead of a refund, they charged me again. I finally got those charges figured out and then 2 months later....they charge me again! Absolutely refused to refund me even though it was their mistake. I have gone round and round with these people and anytime I email corporate (because you can't call them), I get a different person. I was traveling for work at least once a month - sometimes twice and always stayed at Hilton. This one experience has left such a bad taste in my mouth and because of the way they've mishandled this, they've lost a solid long term, regular customer. Good job Hilton! Glad it was worth the $200 to screw someone over who was previously loyal to your hotel chain.

My son and I recent stayed at the Kilmainham location in Dublin. We arrived just as Dublin had begun to close down. I had previously booked the trip for his twelfth birthday. From the moment we checked in, our experience was second to none. The rooms are fantastic, the hydro pool was a saving grace, as there wasn't much to do outside of the hotel. Having previously worked for the Hyatt corporation in America, I would admit to not being easily impressed. However, the staff really made the weekend very special and it is a birthday we won't forget too soon. I could only recommend this hotel, as we hope to visit again in the future.

I had a change in my itinerary and customer service changed dates for me at no cost as well as giving me the same price I originally paid. They were very accommodating and I couldn't appreciate it more. Thank you!!

overpriced for what you actually receive.

Hervorragender Service, wie immer sehr zufrieden!

Everyone needs to give Hilton group a poor review. They cannot be contacted and the standard form you fill in just gets a return email with how satisfied you are with their service and how well they solved your problem. I have been trying for 3 weeks to get a refund as I have very little money left. This large group hopefully will fold after this terrible virus has gone. Even a company like Premier Inn a low cost group offers a full refund. Goodbye Hilton I think your company will not survive.

No Refund.? My husband and I had booked a trip in June 2020, we are self employed and have saved for this trip, but due to Corona Virus outbreak, not able to travel within this area of Australia plus the airline has cancelled flights, but asking both Booking agency and Hilton Hotel direct for refund which is just over $900 we are told due to their "Policy" only bookings made to end of April will get refund or credit. Not even allowing a reduced amount.? We are struggling now as no work is coming in, we desperately need this money and Hilton don't give a damn. We fully understand if we were to cancel booking of our own accord, but this is completely different. All other Hotels in which we have booked for this holiday have returned our money without a problem. We will also be telling all our friends, family and customers not to stay with Hilton. Very disappointed they have offered us nothing.