Doubletree by Hilton Heathrow レビュー 426

I wouldn’t stay here again i needed to ring the spa to book to use the pool and they took 2 days to answer I managed to get hold of them in the end, I used the pool and the lady who worked on reception for the pool was really rude and said we weren't aloud to get changed in the changing room and to go up to are room with just a towel around us soaking Even though the lift is glass so everyone can see you and said we should of been given towel gowns and we didn’t the room we stayed in wasn’t clean and the bed wasn’t comfy it wasn’t cheap to stay here either I stayed for my birthday and was very disappointed

See reviews on FB, Yelp, and Consumer Affairs. Awful.

Chévere su comida en el restaurante del Double tree by Hilton en Madrid-Prado. Volvería. Amabilidad y excelente atención

I will never choose a Hilton Hotel again! We attended a time share meeting in the fall of 2019 and got to stay in a beautiful hotel in Florida. And although we could not agree to buy a timeshare at that moment, we were offered a weeks stay in one of the 2 bedroom living room,kitchen, dining room hotel rooms for a pretty reasonable price. We are a large family and in the process of adopting 3 beautiful kiddos turning our family of 5 into a family of 8. 7 of you don’t count my adult child. But none the less a family of 7! This trip is supposed to be a joyous occasion to celebrate an adoption. Today I was very heart broken because despite being told 7 people in the hotel room was fine in the fall of 2019, we are now being told it is not fine and it can only be 6 people. What!!!!!???? Okay so which one of my children who are under 14 years of age am I supposed to exclude on this ADOPTION celebration trip!!!!????? I am so upset with Hilton right now. We had this planned for over a year in advance and now we are being told our reservation is canceled, we were let out of our contract, and we will get a refund😭😭😭😭. So Hilton does not accomodate large families!!!!! Glad to know that when families adopt and it increases their family size that this is penalized. Nice to know Hilton, nice to know!

I was staying in Hilton Northampton for two nights from 26 August. At check-in counter, a male staff asked me to wear a mask, and handed me some dirty ones to wear. I stopped what I was doing which was checking the form and signing and took my mask out from my bag. I had not been wearing one as I just got out of my car journey of 2 hours.
One hour later, I saw two people in lounge area not wearing one. They were not eating or drinking nor anywhere near the restaurant or bar. I asked a lady staff to persuade them to wear masks. She told me she couldn’t as the management told them not to enforce it. I asked her why the staff enforced it earlier on me? She couldn’t answer. I asked whether it is because of my colour? I am not white whereas the two maskless customers were white. She told me no but again could not give me a satisfactory answer. Feeling completely disgusted by Hilton’s discriminatory treatment, I tell myself never stay at Hilton ever again. This is a matter of principle, even if it means inconvenience, as I frequently travel to midland.
The funny thing is - every time after I stayed at Hilton, they always asked me to complete some feedback. Not this time though. How strange!

On September 2 I stayed at a Hilton in Albany New York the Jacuzzi suite I will never stay at another Hilton the bed was dirty and nasty when I reported it the front desk asked me to make the bed and brought me two small sheets the management are rude and very dismissive and when you call corporate they are just as dismissive I would not recommend a Hilton a Hampton hotel to anyone do not waste your money.

Always had a good experience in the Hilton I have stayed in
Comfortable, clean rooms and pleasant staff

My family and I had the misfortune to stay at the Brighton Hilton. To say it was the worst stay we have ever had would be an understatement. I personally have emailed to complain about our stay 4 times, customer services hasn’t even bothered to acknowledge any of my emails. We were totally disgusted. I would never ever stay at a Hilton hotel again. Gloria Noble
glonoble12@icloud .com

My wife and I were staying at this hotel (Home2 Suites by Hilton San Antonio Airport)
when they ran an unannounced fire alarm test that was extremely loud (deafening/high decibel). If you want permanent hearing damage and migraines stay at this hotel. After being on the phone with management for over half an hour they offered us one night credit as compensation. I turned down their appalling offer and told them I would rather leave negative (truthful) reviews. One night credit for permanent hearing damage (ears still hurt and ring more than a week later), migraines, insomnia, and other health issues is like a slap to the face.
To add insult to injury Patricia E. a Corporate Guest Relations Specialist at Hilton Reservations and Customer Care emailed me and stated,
“Unfortunately, there would probably never be a good time to run the test, but for safety and inspection reasons it is mandatory for the safety of the guests and employees that the system works and works correctly”. So there you have it straight from the Hilton corporate office. They will run unannounced fire alarm tests and won’t be inconvenienced by spending a few minutes to warn customers. It is not mandatory to run UNANNOUNCED fire alarm tests. Also, yes there is a good time to run alarm tests: AFTER YOU WARN CUSTOMERS. They could be the slight bit courteous and warn paying customers before they permanently damage their hearing.

Other than that the room was definitely not worth the price. There were stains on the carpet that looked like it was either a crime scene or someone spilled a red colored drink all over. The beds were low grade and uncomfortable. The hotel is not located in the safest/lowest crime area (make sure to park your car where you can see it out the window). The bathroom tub was backed up. You could hear guest’s pets barking through the extremely thin walls (this hotel is more pet friendly than sleep friendly). The housekeepers that cleaned our floor did not wear their masks correctly (over their face), possibly exposing guests to covid-19. 

Do yourself (and health) a favor and look for another (non-Hilton branded) hotel. Never did I imagine that staying at a hotel could permanently damage our hearing and health. We have stayed in numerous hotels in several different countries and this was by far our absolute worst hotel experience ever.

If I could give the Hilton a negative rating I would.

We spent our wedding night at the hotel thinking we were going to have an amazing night at a well renknown hotel only to be sorely disappointed.

From not having hot water in the evening to getting lukewarm water in the morning only to be sat at the restaurant for almost 2 hours for a breakfast we paid for that we never received because of the pathetic service received by the wait staff.

Hilton Hotel..for the prices you guys charge to what you're meant to actually be living up to being THE Hilton.. This was highly disappointing

Checked into a Hilton Garden Inn in Great Falls, MT for 2 days with the intention of sitting out a storm and getting some work done. Upon check in I was told that breakfast in a sack would be provided in the morning. I am a Hilton Honors member at the Silver level. When I went down to get my breakfast in the morning I was told there would be a $6.95 charge for it! Upon trying to use the provided coin op laundry machines I was told that they had no change to operate their own machines! Though I had booked a 2 day stay, housekeeping did not ask me if I needed anything; in fact I could not even find anyone working in housekeeping. I would not recommend this particular hotel to anyone. And I think I am probably done with Hilton in general. At this period in time, the hotel industry needs to be working extra hard to provide excellent service. My money will go to small bed and breakfasts and non chain hotels in the future. Shame on you!

Hilton has canceled a hotel stay (Hampton San Francisco) due to Covid-19 and is now refusing to refund the amount transferred. Reason: The hotel is no longer part of the portfolio. That's not how you deal with customers, especially not with members of your own customer club. Stay away from Hilton!

I would give 0 stars if I could. The Hampton Inn Mesa Verde was the only hotel where we didn't get any refund. Due to the Covid19 restrictions it's not possible for us to travel to the US. It's really sad, I have expected more from a Hilton group hotel. They don't have any email address, the only way is to call the hotel. If you contact me I can give you a better review!

The most awful hotel on this earth, very discriminative, awful customer service and lie to you prior to booking just to get you to book and take your money!. I booked via booking. Com and stated the rooms of us and my children to be on the same floor and next to each other, on arrival i was only 5 minutes early to check in, was met with a rude manager who put my children on the 4th floor and us on 3rd floor, very abruptly told me to complain to booking. Com. That wasn't all prior to booking i had called the hotel many times to enquire what facilities were available due to COVID-19, i was told by the spa manager that the sauna and steam room were open but would need to book slots due to social distancing, on arrival I was told that these have been closed for months! LIES AND MORE LIES.
I had called also prior to my booking to see is the sky lounge was open again i was told it was due to holiday season, on arrival I was informed it was closed.
When I complained about my children being on a different floor, I was told , well they checked you in early! WHAT BLOODY 5 MINUTES EARLIER!!!!!!!!!!.
The swimming pool was freezing, and there was no social distancing, even with people booking there were 20 people in a miniature pool that you would have for kids in your back garden.
Breakfast was burnt sausages, the staff couldn't cope, there was scrambled eggs on the carpet and took ages for the hostess to bring us coffee.
Would never stay at hilton Bournemouth ever again. I would have got better service at Premier Inn!!!!!!!!!!

Double tree Hilton Heathrow, bath road.

profiling staff member who told another staff member to “be careful” when me and my boyfriend were going back to our room. Just because we are people of colour and young doesn’t mean you need to “be careful”. I was appalled that this male staff member dared to utter that. It’s disgusting, I’ve used Hilton once before and was planning on being a loyal customer. Hence the Hilton Honors membership whenever I needed to use any hotels but at this point I’m just put off completely.

What danger would a couple have caused you?? I can’t believe it. I have never experienced this.

You’re better off spending your money somewhere else because at least you won’t be profiled when you’ve walked out once out of your room to eat. I’m disgusted personally and I wouldn’t want anyone to witness staff members speaking about customers and profiling them. You profiled us because of our AGE and colour

Also, the bathroom had mold in them both of the times I visited the same hotel.

I am a Hilton Honors member. I have been trying for months to unsubscribe from their marketing emails with no luck. They send them very often and continue to send them despite me clicking unsubscribe on all the emails I receive. It's a very frustrating experience, enough so that I wish I had never signed up for the program.

Garden Inn Doncaster Racecourse. Visit 14.08 for 3 nights.

Warm welcome with good hygienic procedures. Room had a sticker seal on the door after it had been cleaned ready for the next user. Room was lovely and we were super happy with the view over the course. Breakfast provided were in takeaway bags and were given the option of collect or deliver to the room at an agreed time. Well organised with minimal interaction. The room was not cleaned while we were using it which was preferred, we had the choice of requesting a clean I'd wanted.

Parking was easy at £5 per night so guarantees you a space.

Overall an enjoyable stay, a good base for the many food and activity choices available in and around Doncaster. Highly recommended.

I have emailed Hilton customer reservations (sam.griev) twice now to get a refund as the hotel is not open for my stay. No reply!! Now trying to get money back through my credit card. Do not trust Hilton.

I do not recommend Hilton hotels. Avoid parking in front of their hotels as they are using scamming company to oversee them. Scamming company is Gemini Parking Solutions. I overstayed drop-off bay by 16 min. They sent me a letter saying that I can appeal. During appeal time opportunity to pay discount penalty (within 14 days) will not be affected. I appealed (the same day I received notification about penalty) and at the day of appeal rejection the discount vanished. Avoid Hilton hotels as they are collaborating with those scammers.