Doubletree by Hilton Heathrow レビュー 426

Our family stayed at Hilton San Gabriel 4 nights and have been getting daily supply of coffee + 2 bottle of water for the first 3 nights from different front desk staffs. However on the last night front desk staff said water has to be charged since only Gold/Diamond member is allowed free water. His tone suggested that the water was given to me as a courtesy, as if my stay of 4 nights were nothing to him as I'm not gold/diamond, and he is communicating rules better than his other colleges without thinking the balance of courtesy.

The HILTON GARDEN INN HEATHROW
firstly there are two of these very near each other and use they both use same name. Chasing down a friend who had booked here I spent 15 minutes in a loop 🔁
Trying to get the operator to answer the phone which unhelpfully keeps flippping you out of the menu and you then can’t even wait on hold but have to keep pressing 6 ..when I finally was put through to somebody they could not speak English to a sufficient standard to make any sense of my questions.. one thing was made clear after asking several times and that she definitely knew that there are 3 not 2 Hilton garden inns at Heathrow( there are not btw ) and that my friend could be staying in any one of them. So not only confusing because the staff aren’t well trained but also somebody thought having two hotels with the same name at the same airport was a good idea for international travellers.

Over a week and still waiting for my £30 back that I had to agree to authorise on check in.

I have recently post a low review of Hilton Hotel and resort. My complain and disappointment were that they didn’t honor my honor points by staying at its properties. After they were making some excuses that the reasons was cuz I booked it through authorized party. Which it.didn’t make sense .. no where in the contract say any of that.
After also me expressing my disappointment and anger 😡 to Hilton on how they handled my situation. It’s like they act so greedy like they are going to loose so much by giving me some earned points for choosing to stay in their hotels and making me a loyal customer.
No common sense🤔
Hilton finally agreed to honor me 1100 points.
I shouldn’t have gone to unnecessary aggravation.
I am glad that consumers have this platform to praise them or complain on their business performance.
I was fair to post a updated review.

My wife and I stayed at the Homewood Suites by Hilton in Metairie, Louisiana. Upon checking in we were met by a supervisor (Lance) with a nasty attitude. He was I’ll mannered with our questions about animal friendly rooms and our asking for a room that was not animal friendly. All the rooms were animal friendly we were told. Ok so we were informed. We were also greeted with a nasty attitude with our question about mask requirements. We were informed that the mask requirements were recently lifted. We were told that we would have to request a room cleaning because of Covid rules. Ok but again not informed pleasantly. For 2 days we requested the room be cleaned and it was never done despite our checking and being told we were on the list. After this went on for two days I got annoyed and raised my voice mildly. Instead of this supervisor/front desk person handling my annoyance in a professional and calm manner, he threatened me with calling the police and removing us from the hotel. I had not used any foul language nor threatened him in any way. Instead I was greeted by a typical bullying approach. I was then called by a Hilton rep who was patronizing and condescending and tried to make excuses for the behavior of their supervisor. Not once did I receive an apology about the lack of the room being cleaned or the horrible treatment I received. When I said that we did not feel welcome and would seek to find a room in another hotel, which we did, she hung up on me. I am 74 years old and have traveled worldwide for years. I have never been treated so poorly in any hotel in my life. Needless to say, I will never stay in a Hilton or related property in the future. If I could give this place and company an F minus, I would. I would also recommend anyone considering this hotel or another Hilton property think long and hard and find someplace else.

Hilton Honors finde ich eigentlich ein tolles Loyality Programm. Aber die Hilton Honors VISA Card von DKB steht Service-mässig leider im Abseits. Ich will seit einer Woche den Zusatz-Versicherungsservice i.H. von 35 EUR p.a. zubuchen (welcher z.B. bei der LH Miles & More Card ohne Zusatzkosten integriert ist) und der DKB Hilton Service bekommt es einfach nicht hin. Trotz zig Mails und Anrufen. Eine echte Servicewüste ist das. Schade, so macht das Image-mässig wenig Sinn das Angebot für die Hilton Brand

Great experience and good welcoming staff

My family had nine rooms booked for a Hampton inn in Denison, Texas, and had a horrible experience. The shower cap popped off and hit me in the eye, my sister had no lock on her door for a day in a half, and my sister-in-law had no electricity in their room for a day. My nephew had freon leaking out the air condition in the room with his wife and son and numerous other problems. I reported to the management staff and was told I would be a comp for all our concerns with the final bill. It was a lie!!! I called customer service with Hilton honors and was assured it would be investigated, and I have the rooms comp, etc.; they did nothing, not even a callback. I would not recommend anyone use this Hampton inn are Hilton inn honors program; they flat out lie to you!! My family had a horrible experience, and customers service with this organization is useless, in my opinion. I am still fighting to get charges taken off my credit card from this sad experience in August 2021.

Hilton Honors program is great if all you want to do is use your points for free stays. Try to take advantage of other Diamond level services and you'll get the run around, literally for weeks. I have been attempting to gift my elite status (one of the benefits as a Diamond member) for FOUR WEEKS. Each time I call the EXCLUSIVE Diamond service number I get the same sob story of "We have to snd you a link to do that" and I wait and wait for this mysterious email for days, weeks and it never materializes. I just called AGAIN and was told the ONLY way to do it is through this link that HILTON HONORS refuses to send. I complained again and was literally HUNG UP ON!!! I am moving my entire corporate account to Marriott TOMORROW and Hilton hotels will never get another dime of my companies money. I by myself have spent 125 nights in a Hilton property THIS YEAR and I have 10 other employees with as many or more nights. Never again, Hilton!

This is disgraceful. Hilton is licensing the constructing of a Hampton hotel on the site of a bulldozed mosque on China’s Uyghur region, where more than 1 MILLION MUSLIMS are being held in concentration camps. Hilton is SUPPORTING GENOCIDE and benefiting of the land of an oppressed people. This is a blunt act of corporate greed and complicity in the Uyghur genocide in the erasure of the Uyghur cultural, heritage and religion. This MUST stop. #Boycott Hilton

The best hotel chain!

I am a Hilton Honours Member and have always enjoyed every hotel I have stayed in.

I wouldn’t stay anywhere else!!

I would give ZERO stars ! Our experience was absolutely terrible. We stayed at the Hampton Inn in College Station, Texas for a baseball tournament. The beds were so bad (springs were coming through the mattress) we had to drive home to Dallas each night rather than stay at the hotel. We told the front desk, who said “we were just out of luck” he would not refund our money or give us another room. I decided I would then let corporate (Anuradha. L) case #101804884 know about our situation and give them a chance to make things right! They have given me the run around since the first of August. First they offered my 10,000 points (what a joke) and a refund of $96.00 dollars. Well then room for all those days was $400.00. I emailed back and basically said “are you kidding”? I could not even stay at your hotel for those 4 nights and you are offering my $96.00 and 10,000 points. First of all, 10,000 points does absolutely nothing! You need a ridiculous amount of points to earn a night. I am a teacher, I will never earn a night, and $96.00 is a slap in the face! I emailed the same person back and they said, fine, we will give you a free night at a Hampton Inn only but we are taking back the 96.00 and the points. I was astounded! This is a GREAT WAY TO TREAT YOUR CUSTOMERS! I have had enough with this company and the way they treat hard working people and the lack of care for the fact the hotel was not fit to stay in. I am going to spread the word about the way they treated me and maybe that will get the attention of someone that cares enough to make things right. I am truly appalled. NICE JOB HILTON! You lost this travel baseball parent, and I promise you when I post on all the travel ball sites, you will lose more! I put the case number in the review! Maybe someone with a heart will reach out!

We stayed at one of your properties at Hilton Whistler. We booked two rooms 351 and 362 under the name Ravinder Kaur .
Our one room was great which is 351 , the other was just opposite to it. The room was not up to Hilton standards , was expecting more from such a Big Brand. Our jacuzzi was not working so as the AC. It was tripping after 5 minutes. Vending machines were other things which gave us a hard time dispensing and moreover no pops were there to be dispensed. They got to be refilled on regular basis.

The worst hotel I have stayed at in Beechwood, OH with a dirty room, scum in the swimming pool, and nothing working properly in the suite The toilet did not flush, was repaired, and still did not work; the tub almost flooded when taking a shower. We had to turn off the water to let it go down the drain. Other things were not working in the room and we complained and did not receive any satisfaction. I left the hotel after a couple of hours and ended up at the Marriott for only 12000 points and it was clean and the staff was very customer-driven. I would not stay at an Embassy Suites anymore....Lousy facilities and NO CUSTOMER SERVICE. I am trying to get my points back and they are giving me a hard time.

According to Hilton corporate customer service, ALL guests are charged for incidental services, even though they haven't purchased or charged anything. After 2 weeks, 5 unanswered calls directly to the hotel, and 2 calls to Hilton corporate, they still have not returned the charges.
The bar prices weren't just excessive, the drinks were very watered (Double Tree Charlotte NC.)
I will not stay at a Hilton again.

Tried calling the Forest Pines hotel in Brigg to make a reservation but no-one could be bothered to answer, I just kept getting 'this service is currently unavailable' no matter which selection I tried.
After talking to the chat bot I was told to try option 0, which did get me through to reception but then I just got transferred to an asian sounding girl who couldn't understand my accent. We eventually got through to someone else who had never heard of Forest Pines hotel or even Brigg.
She took our details and apparently 'someone will contact us'.
Really. I'll not hold my breath.
I can however GUARANTEE that I'll never bother using a Hilton hotel again, anywhere.
If the hotel is as good as the service I've received so far then I'd probably be better off at the Taliban hotel in Kabul

The wheelchair elevator was broken for the entire stay at this hotel! There were no alternative accommodations for wheelchair and disabled person such as myself!
I try to contact management and the people at the front desk could not help me they told me that a person named Tom Gilmour assistant to the GM would call me backThis never happened and it’s been several months now!

Disappointing, with the world of hotel stay rebooting, Hilton had an opportunity to step up customer training and levels of service. As a Diamond member (lots of work travel before I retired) I booked my first stay in over a year and Hilton Manchester Deansgate, many staff not wearing masks (I know this is not mandatory but some of us continue to want that safety). Of the 3 lifts only one was working, impossible to socially distance (response from hotel - our lift contract does not cover the weekends). Being Diamond was upgraded before the stay on the app and checked into a upgraded room, at checkin the hotel downgraded the room as “we had a chance to sell the higher grade room” makes great business sense, but expectation setting is not good. Room was ok, clean, but this hotel is getting a little tired and the staff need a bit more training. The hotel is very very busy is not an excuse for showing stress to the guests. Great location, OK rooms at the lower level (small beds), looking a little tired and Hilton Deansgate needs to decide how they are going to make guests feel safe in a world where the pandemic is not yet finished. Cleaning rooms is great, but if you are on a high floor and only one lift, with some of the staff not wearing masks. My confidence is not high and I have cancelled my other bookings at this hotel.

We stayed at Hilton Dayton Beach Oceanfront Resort. It was AWFUL. The furniture in the room looks like it was purchased from a thrift store. The lamps were mismatched & rusty, the dresser was made into a tv stand, the couch sagged & and made noises if you sat on it. The bathroom was absolutely the worst. You literally have to squeeze between the toilet & the vanity in order to shut the door. It took over 15 minutes to even get Luke warm water to come out of the faucets/shower. The walls are so thin we literally had to ask the people (spoke through the wall) next to us to have sex more quietly. There is a 2 inch gap under all the doors, so you could hear everyone in the hallways, not to mention the light that shines through the door crack all night. Our tv kept freezing. We had to shut it off until it made a click noise then turn it back on. Then repeat the process every 15-20 minutes. The remote for the tv wasn’t the correct remote, so we didn’t have a guide and never knew what was on tv. Our bed did not have a fitted sheet on the mattress, it had a flat sheet that didn’t even fit the whole mattress. And there is no maid service so we were stuck trying to fix it every day.
Lastly, if you are going to order a mixed drink from the bars there…watch your bartender! I witnessed him NOT adding any liquor to 4 separate drinks.
I do NOT recommend this Hilton Ocean Front Resort.
100 Atlantic Ave. Daytona Beach FL

We’re staying overnight at the Hilton Garden Inn in Albany, GA. When traveling from Cocoa Beach, FL to Callaway Gardens, GA, this is our go-to inn. The service is exceptional and the room service menu is delicious. I especially like the street tacos. Our last stay Ann was our server. So friendly and accommodating. I would give her 5 stars if you had a rating for servers. Robin is the chef and her street tacos were the best.