Doubletree by Hilton Heathrow レビュー 426

Excellent throughout. service, rooms, staff. They even helped arrange my transport into central london.

I had a problem with Hilton Honors and they managed to fix it quickly.

t’s is the hottest day ever in the UK. I’ve just driven my 89 year old mother 3 hours to go to a family funeral. My mother needs to use a wheeled walker to get about, has a heart condition and really struggles with the heat.

Therefore when booking a hotel I looked for one that had air conditioning.  Pretty clear on the site I would say. But still. I phoned anyway to check and confirm.

I also asked for a room near reception / on ground floor. I got an email to confirm that (2nd photo).

We get to the hotel and:

(a) the room is on the on the 1st floor, and even for an able bodied person is 2 or 3 minutes walk (room 131). Not so quick for an octogenarian with a  walker. Thank god I had put the wheelchair in the boot against my proud mother’s wishes.

(b) the room does not have air conditioning. Wonderful. I show the lady at reception the hotel profile on booking.com which pretty clearly says facilities include air conditioning. She accepts and admits that it does say that. But apparently it’s not “all rooms”. So that’s ok and not at all misleading is it.

We complain. There are no rooms left with air conditioning. Our room is still a long walk from reception.

They do not even have a fan they can give us. Attitude of “sorry there’s nothing we can do”

But you know what. A lovely elderly gentleman who is staying here over hears us and says he has a spare small fan in his room that he can lend us and goes and gets it.

I am also told we are expected to still pay full rate.

Unfortunately there doesn’t seem to be a suitable alternative within 40 miles to stay at. So we are stuck here.

So. We go to the lift. Guess what. It’s out of order. You really couldn’t make it up. So we wait around whilst the duty manager tries to find a key to a cupboard to get it working again. She cannot find the key to the cupboard. But don’t worry. There’s even longer walk to the hotel.

I’m waiting to see if we get an appropriate response. I do not expect to pay the full amount. Over to the hotel. And if they fail to act will raise as a dispute with the card company as quite simply we have not been provided with the advertised and promIsed facilities.

Right time for a nice shower. Hmmm. Not so nice. Filthy shower tray. Lovely. That’s appealing for a purportedly luxury hotel.

Utterly disgraceful. But hey. We got a free cookie because it’s a Doubletree Hilton. That makes up for it right? One of the worse hotel experiences I can recall and can categorically say will never stay at this chain again.

I stay here last night. Tiny room, room service £21 for a pizza (no thanks). At 0700hrs, 0728hrs and 0751hrs I tried to call reception to get shuttle bus times and got no reply. When I arrived at reception I was informed that they were too busy to answer. I am a HHonors Diamond member but would not choose this hotel again. Poor service, poor room, poor bed, overpriced services.

Hi, still at this doubletree hotel but just needed to leave this review as the team is so amazing..2 people just served me Mr Sunny and Savera, guess they are from India if not apologies..but I have never received a service like that before..want to say thank you to both of them and keep it up.. would surely 💯 be coming again thank you

Sunny danielle Ashley best bar staff ever to be seen in Any hilton hotel me and my wife have entertained in 10 years these 3 had us sitting at the bar from 10 o'clock till 1am with laughs and giggles we have never felt more at home than with these 3 they need a pay rise for what they deal with

Hilton Virginia Beach Oceanfront Stay...
I am writing to your company about my experience on January 14-16, 2022. First, let me start by saying that I stay at your Hilton or Hilton Garden Inn every year during the same dates for my anniversary. We booked the room by calling the number you have listed online. We asked for an ocean view room; we got a side view room when we arrived. Not realizing that the number we dialed from what we thought was from your direct website +1 757-213-3000 to book our reservations, I called the front desk to complain about the side view room, I was asked to bring my phone down to the front desk. The clerk wanted to look at the reservations. After reviewing them, I was informed that we were stuck in the room we were given since a third party made the reservations. I was not happy! I don't care if it cost more, but do NOT give me other options that did not sit right with me. We requested a microwave for our room. One was brought, and the condition of that microwave… I couldn't believe a Hilton would even have something like that in their possession. The microwave was beaten and banged up, the start and stop buttons were scratched off. That microwave was so bad; we wouldn't give a dog food out of that machine. What trash! The restaurant was closed Saturday, not to open until Sunday morning for breakfast. Not to mention that the weather was so cold, and the hotel restaurant being closed was so inconvenient. We had to head out to grab something to eat outside the hotel. All of this took place Friday to Saturday now; let us go into Saturday night and our new neighbor. We ended up with someone next door who decided to leave their music blasted. I woke up at 2:26 am to loud music and tried to sleep it off or ignore it. Finally, I called the front desk, with no answer, I decided to go downstairs. When I approached the front desk, a tall gentleman named Akil asked how he could help me. I told him what was going on; he suggested sending security up. That is exactly what happened; the guard came up and had to knock three separate times to wake up my neighbor and tell them to turn the music down. They turned it off. I laid back down until 8:30 am and then decided to check out.
I was not happy with this weekend. The hotel was not at all accommodating. The only people I would love to give kudos to would be the desk clerk Akil and the security guard (Ethan). I asked for his name at our checkout for handling the situation next door to my room. I do not EVER plan on recommending people to this establishment or even visiting it myself. I would suggest that the front desk pay attention to their clientele. This year and last year, having loud, unruly neighbors has happened twice. You cannot tell who would be out of control, but if you at least had the floor designated to all adults or one to families with small children, or even teenagers, it may lessen aggravation issues.

I went into Hampton Inn in Manning, SC with Hilton app on my phone. The room listed for $112 for that night. The girl at the desk said it would be $152 for the night and they did not pricematch the Hilton site. I am a diamond member with Hilton, and always use them. I got in my car and drove next door to Best Western. I will use up all my points and no longer stay exclusively at Hilton.

I have nothing but good to say about this place. Daniel the chef as well Antwon the server had a very good customer service skills. The next time I come down to visit I will visit this place thanks.

I booked a 3 night Christmas residential package at the Scunthorpe Forest Pines by Double Tree Hilton for myself and my husband. We were looking forward to a relaxing and upmarket break and a Christmas where everything was done for us. I knew there was a problem when we pulled up and 2 coaches were in the car park. Christmas Day was a nightmare - every meal was a ‘buffet’ and I had to serve my own meals in what could only be called a ‘bun fight’ with lots of people without masks breathing and touching food that had been cooked for a long time. I have previously always felt safe in hotels during the pandemic but this was the first time I felt unsafe. The final straw came at breakfast on Boxing Day when older children were running round in pyjamas and even an adult was sat eating breakfast in pyjamas. This was not what I paid £750 for. The staff were in no way to blame it was the organisation. Clearly getting lots of bookings was more important than quality and standards and what most people would expect from paying for an expensive 3 night stay. When I booked out a day early because I could stand no more and felt very unsafe. At no stage did the receptionist ask why I was checking out early and if everything was OK with our stay. I provide a review stating all of this but declined to put in Trust Pilot at that stage hoping the hotel would contact me to discuss my concerns/issues but of course they have not. I always used to rate the hotel having spent my 60 th birthday there with all of my family and it being excellent. However that was when it was under Q hotels. I will never repeat the experience and it absolutely ruined our Christmas. A very expensive mistake!!!!

We had a wonderful experience at the Hilton Orlando resort. What started as a very difficult trip with delays turned out to be one of the most memorable trips with Hilton. A very special thanks and recognition to Kayla Anderson at the Hilton Orlando resort who went out of her way to ensure we were taken care of adequately, and that we were fully satisfied. It was our 25th anniversary and Kayla made sure it would be a special one to remember! Thanks so much Kayla. You are an outstanding, thoughtful, kind, and considerate person that makes Hilton members feel extra special. Hilton should be very grateful to have you as part of their family. You are AWESOME!! Can’t wait to see you next time.

My partner & I stayed in central London at the Hilton,it was horrific and that was after they supposedly upgraded our room because the one we were in was not fit for use,wallpaper was coming off the walls the carpets were past their sell by dates, it was a mess, there's more but I can't be bothered.

Where do I start, no mask mandate, coffee pot in room didn't work. Electronic key stopped working and when I went to the front desk to get a plastic one staff was rude. Lastly no one checked to see if the previous guest set the alarm clock so it went off at 2:45 am. I am a Hilton Diamond member but do not know if I will ever stay at one again.

What an absolute shambles of a company. They cannot handle the simplest, most basic admin.

I requested several weeks ago to close an old Honors account as it had my Wife's name on it (well, her initial actually, not even her first name) but my contact details. I can only assume it was a hurriedly opened account, probably done sometime when we checked in and were rushing.

More recently, when tidying up our hotel accounts, I came across this account, and initially requested to change the name. I was told this was not possible without court orders, I.D., etc, etc. So the simple option was to close the account and open a new one with the correct details. Simple yeah?

Ah no. Hilton are incapable of doing something so simple.

I have asked around FOUR times for this to be done. Each time, whoever replies to me must just clock off and think "I know, I'll cause this customer a shed load of hassle and not close the account".

One of them even said they can't close the account until I open a new one! Hello? Do you actually know how your system works. Each time you've spun me the lies of "we've closed the account", I have tried to open a new one. And guess what, your system tells me there is already one open with that email address! Now there's a surprise.

I've now given up and booked with another hotel company, because if Hilton cannot manage simple admin like this, I dread to think what they would do with an actual room booking.

Hilton, you are a total shambles!

We had the misfortune of staying in this HOMEWOOD - MOTEL in 2536 W Beryl Ave, Phoenix, AZ 85021.
A completely disastrous hotel from the point of view of : location, infrastructure and personnel.

We begun the check in with an arrogant, rude and unfriendly lady
You will be shocked by the filthiness in your room (looks like one of those Motel of wild west movies from the 60es – just sold for 200US$ per night)
The noise coming from the multiple levels highways 50 feet away is even more shocking and the cracked glasses of this motel will make sure you do FEEL the car darting at 85 MPH over your head will allow for an “amazing” night
We knew, this was going to be a difficult night. Despite being deadly tired and using earplugs, we could not sleep.
The level of noise of the motorbikes, the cars, pickup trucks and 18-wheelers in pure acceleration on the highway, the frontage road and the entire main crossing road was just too much
In order to escape the noise (the hotel was allegedly fully booked) we had to improvise a bed in the filthy bathroom (using the bathroom door to protect against the room noise).
The next day, we asked (twice) to talk to Mr Perez, allegedly the Motel General Manager.
He did not even bother to show up and sent instead some associate manager (Stephanie?), who – In unison the receptionist of the previous night- was un-empathic and pretty much USELESS: She did NOTHING to show a bit of understanding or reaction.
After two days of silence we sent a note to Mr. Perez. He pretended of not even knowing us (Diamond members since 1995) nor did he do bother answering the detailed complaints we sent him.
Solutions:
- Tear down the hotel completely
- Send home the General Manager immediately. Together with half of his staff.

We sent a formal complaint to BBB to get the money back, plus a refund for the pain and sufferance caused by the room and the people and finally requesting removal of the management

Excellent stay and the night staff Liam, farhad and nasar are very helpful and friendly would definitely recommend people to stay here.

Stayed at Hampton Inn, Cincinnati Northwest in Fairfield, Ohio on December 9,2021. Worst experience. Heater in room made so much noise, we had to sleep without heat. There were guests having a party in the lounge next to our room with lots of alcohol and very roudy. Complained to manager three times. He told us each time the party was to be over in 20 minutes. Three hours later, we called him and said if he does not quiet them down, we were going to call police. This worked. They finally went to their rooms. Early the next morning, a car alarm started sounding just out our window. After the sixth time it went off, we called the manager again. He apologized and said he was trying to locate the owner. (The motel does not require vehicle information). Three more alarms and an hour later, it stopped. I would recommend against staying there.

Been a honors member for many years and found that this company PR department has much to learn. Tried to cancel reservation on line but wasn’t successful so I phoned the hotel in Knoxville and cancelled by phone. Then I just found a charge pending on credit card bill for the motel room. Spoke to representative and either they had no knowledge of my call to cancel (one night I might say) and said that they would not refund the charge. I plan to dispute the charge but they must be having financial problems on a corporate level.

Staying at the Hilton Garden Inn, Albany GA. Great Restaurant service as ALWAYS from server Ms. Floyd, Chef Antwon, server Stephanie, and host Ms Brenda.
Thanks for ALL you do when I visit!!!

Pillows are not good enough for a dog to sleep on. TV has dish . NBC did not have picture in our room or other rooms. Had personal to check as to problem no result except it was Dish.. Shower safety bar was in wrong location and floor of shower was slick. Doors to all rooms slam shut making noise. We were so disappointed in Hilton
Garden Inn. We will never stay here again!