I really like my Himiway D5 2.0 20" bike. Customer service has been great. Mike confirmed that a right side twist throttle conversion would work on my bike. He answered a couple installation questions... ãã£ãšèŠã
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I wanted to recognize Leon from Himiway customer support for the excellent service he has provided me as a D7 Pro owner. Leon has been friendly, professional, responsive, and willing to actually... ãã£ãšèŠã
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My son purchased an E-bike off Marketplace, which had Himiway components installed. Even though the bike itself was not a Himiway, Freya in customer service, was able to assist us with a replacement m... ãã£ãšèŠã
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Zero customer service Garbage company buyer beware you have been warned! I canceled my order after NO communication after 10 days. I was promised my bike would ship out in 2 days. After days of trying... ãã£ãšèŠã
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Himiwaybike funded in 2017. We offer feature-rich e-bikes at affordable prices. Himiway Cruiser is the main product, it features 750W motor power, 48V Samsung battery, 26 inches wheels and more. It is an all-terrain e-bike that will help you conquer most of the rugged terrains easily and safely. Experience your all-terrain ebike now!
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528 Spanish Ln, walnut CA 91789, 91789, CA, ç±³åœ
- ïŒ323ïŒ303-3155
- customers@himiwaybike.com
- himiwaybike.com
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Excellent Customer Service From Leon
I wanted to recognize Leon from Himiway customer support for the excellent service he has provided me as a D7 Pro owner. Leon has been friendly, professional, responsive, and willing to actually look into my questions instead of giving me generic answers.
He previously helped me with a price-adjustment issue on my D7 Pro and has continued to follow up with me afterward. Most recently, he offered to be my direct point of contact for D7 Pro warranty questions, replacement parts, compatibility questions, and general support. He's also helping me look into the inventory and shipping status of an outstanding parts order.
Having one person I know I can contact when I need help with my bike makes a huge difference. Leon genuinely seems interested in helping the customer even after the original issue has been handled.
Thank you, Leon. Your customer service is absolutely worthy of five stars.
2026幎10æ7æ¥
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Himiway ããã®åç
Thank you so much for this wonderful feedback! We're thrilled to hear that Leon has provided you with friendly, professional, and attentive support for your D7 Pro. At Himiway, we believe great customer service means listening carefully, following through, and being there for our riders beyond the initial issue. We'll be sure to share your kind words with Leon â we're sure he'll appreciate the recognition. Thank you for choosing Himiway and for being part of our community. Happy riding! ðŽ
Throttle conversion
I really like my Himiway D5 2.0 20" bike. Customer service has been great. Mike confirmed that a right side twist throttle conversion would work on my bike. He answered a couple installation questions and sent me a video that was very helpful.
2026幎10æ7æ¥
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Himiway ããã®åç
Thank you for sharing your experience! We're delighted to hear that you're enjoying your Himiway D5 2.0 20" and that Mike was able to help with your twist throttle conversion. Providing clear guidance and helpful resources is what we strive for, and we'll be sure to share your kind words with Mike. Thanks for being part of the Himiway community, and happy riding! ðŽ
Zero customer service Garbage companyâŠ
Zero customer service Garbage company buyer beware you have been warned! I canceled my order after NO communication after 10 days. I was promised my bike would ship out in 2 days. After days of trying to contact them via emails ( I users their support link on their website) and phone calls. I had no choice to report it to my credit card company. Then what do you know they shipped it out a roughly a month after my order even though it was canceled. I was called by someone who clearly didnât speak English on a Sunday night at 6pm, and begged me to accept the delivery kept saying âgood qualityâ. I have it all documented they are pretending to not to of received my emails. This company is deceptive and not customer centric. I would stay away from HEMIWAY!
2026幎9æ6æ¥
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Himiway ããã®åç
Hi,
We're sorry to hear that you feel this way. Providing timely and helpful support is very important to us, and we would like the opportunity to better understand what happened.
Unfortunately, we are unable to identify your case based on this review alone. If you could please contact us at support@himiwaybike.com with your order number or additional details, our team will be happy to review the situation and work toward a resolution.
We appreciate your feedback and look forward to assisting you.
Best Replacement Part Support
My son purchased an E-bike off Marketplace, which had Himiway components installed. Even though the bike itself was not a Himiway, Freya in customer service, was able to assist us with a replacement motor and controller that made the bike run better than when we first got it. This was much appreciated!
2026幎9æ7æ¥
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Himiway ããã®åç
Hi, thank you so much for taking the time to share your experience! ðWe're delighted to hear that Freya was able to assist you and your son in finding the right replacement motor and controller. We're always happy to help when we can and provide support for compatible Himiway components.
We will be sure to pass along your kind words to Freyaâshe'll be thrilled to know her efforts made such a positive difference.
Thank you again for your support and trust. We wish you and your son many safe and enjoyable rides ahead! ðŽâ¡
Best regards,
Himiway Support Team
Mike also helped me (good response)âŠ
Mike also helped me (good response) with specifics for my Himiway cruiser D3 missing screws etc. Thanks alot:)
2026幎9æ10æ¥
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Himiway ããã®åç
Hi, thank you for taking the time to leave us a review! ð We're glad to hear that Mike was able to assist you with your Himiway Cruiser D3 and help resolve the issue with the missing screws. We'll be sure to pass along your kind feedback to him.
Thank you for being part of the Himiway family. We hope you enjoy many great rides on your D3! Happy riding! ðŽâ¡
Thank you Mike and Tim
Mike was very helpful in helping to solve the issue with our new e-bike. He was extremely prompt in our email correspondence. Tim was also very helpful.
2026幎9æ15æ¥
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Himiway ããã®åç
Hi Peggy, thank you for your wonderful review! ð
We're delighted to hear that Mike and Tim were able to assist you and help resolve the issue with your new e-bike. Providing prompt, helpful, and professional support is what we strive for, and your recognition means a lot to our team. We will be sure to share your kind words with both Mike and Tim.
Thank you for choosing Himiway, and we wish you many enjoyable miles ahead! ðŽâ¡
GREAT BIKES!!!
Dear Himiway Team,
I wanted to take a moment to share what our Himiway D5 2.0 e-bikes have meant to our family and how they have become part of something much larger than simply riding bicycles.
My wife, Teresa, and I chose the Himiway D5 2.0 â Teresa riding the 20-inch version and me riding the 26-inch version. Over the past several months, these bikes have proven themselves to be strong, dependable, comfortable, and remarkably capable machines. Teresa has now ridden more than 1,000 miles on hers, while I have put just over 2,600 miles on mine.
During August 2026, our family participated in the American Cancer Society Cycle 300 Miles Challenge. The American Cancer Society's mission to improve the lives of people with cancer and their families is something we were proud to support.
Teresa successfully completed her 300-mile challenge on her Himiway D5 2.0 20". What makes her accomplishment even more remarkable is what she went through to finish it. During the challenge, she suffered an injury that required five stitches and also injured her wrist. She continued riding with the stitches and completed the final 34 miles needed to reach her 300-mile goal. It was only after she finished the challenge that we learned her wrist was actually fractured.
Since both of my parents passed away from cancer, I decided to take the challenge even further.
While the official American Cancer Society goal was 300 miles, I set a personal goal of riding 1,000 miles during the month of August on my Himiway D5 2.0 26".
I am proud to say that I completed that challenge and finished August with 1,064.4 miles.
Riding more than one thousand miles in a single month gave me the opportunity to experience the D5 2.0 under many different riding conditions and over considerable distances. The bike performed day after day and mile after mile. It became much more than transportation or recreation. It became the machine that allowed me to pursue a goal that, at the beginning of the month, seemed extraordinary.
We had also been preparing to participate in the Five-O 100K Memorial Ride, a roughly 60-mile cycling event supporting Team Raleigh and the Raleigh Police Department Foundation. Unfortunately, because of Teresa's fractured wrist, we have made the difficult decision not to participate in this year's event so that she can properly recover.
There are many e-bikes on the market, but after what we have experienced, our Himiways are truly one of a kind to us. They have carried us through personal challenges, charitable efforts, injuries, long-distance rides, and more than a thousand miles of determination in a single month.
For our family, the Himiway name is now connected with some very meaningful memories and accomplishments.
Thank you for building bicycles that have given us the ability to take on challenges we once might not have thought possible. Our two D5 2.0s have done far more than carry us from one place to another â they have helped carry us toward goals that have become very personal to our family. Thank you again, for building a bicycle capable of allowing ordinary riders to accomplish some extraordinary things
2026幎8æ31æ¥
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Himiway ããã®åç
Dear Teresa and Family,
Thank you so much for sharing your incredible story with us.
Reading about your family's journey, your participation in the American Cancer Society Cycle 300 Miles Challenge, and the personal meaning behind every mile was truly inspiring. We are deeply honored that your Himiway D5 2.0 e-bikes were able to be part of such an important chapter in your lives.
Teresa, completing the 300-mile challenge despite suffering an injuryâand later discovering that your wrist was fracturedâis an extraordinary accomplishment that reflects remarkable determination and strength. We sincerely wish you a smooth and complete recovery. To complete over 1,000 miles in a single month, and to finish with an impressive 1,064.4 miles, is equally inspiring. Knowing that your D5 2.0 26" supported you through that journey and performed reliably day after day is exactly what we strive for when designing our bikes.
We are also deeply touched by the personal motivation behind your challenge and the way you chose to honor the memory of your parents while supporting such an important cause. Stories like yours remind us that e-bikes can be much more than transportationâthey can help people pursue meaningful goals, support their communities, and create lasting memories with the people they love.
On behalf of everyone at Himiway, thank you for allowing us to be a small part of your family's achievements. Your story will inspire not only our team, but riders throughout the Himiway community. We wish Teresa a speedy recovery, and we look forward to hearing about many more adventures and milestones ahead.
Ride safe, stay strong, and thank you for being part of the Himiway family. ððŽ
Warm regards,
Lynne
Himiway Customer Support Supervisor Team
I have been a Himiway dealer in CanadaâŠ
I have been a Himiway dealer in Canada for about 5 years. Until this year, they've been good. Now their support disappeared. It's virtually impossible to get parts or service support.
2026幎9æ1æ¥
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Himiway ããã®åç
Hi,
Thank you for taking the time to share your feedback and for being a Himiway dealer for the past five years. We truly appreciate your partnership and are sorry to hear about your recent experience.
We would appreciate the opportunity to learn more about the specific issues you've encountered. Please feel free to contact us directly at aftersales1@himiwaybike.com so we can review your case and assist further.
Thank you again for your honest feedback and for your continued support of the Himiway brand.
Himiway support more important MIKEâŠ
Himiway support more important MIKE from Himiway support has been very helpful. Mike answered all my needs and kept me informed on the status of my orders. Mike is the reason I continue to buy Himiway. I currently own 5 ebiikes from them. Thank you Himiway. George Sirstins.
2026幎8æ11æ¥
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Himiway ããã®åç
Hi George, thank you so much for your incredible support and for taking the time to share your experience! ð We're thrilled to hear that Mike was able to provide the assistance and updates you needed throughout your orders. We'll be sure to pass along your kind words to him. Owning 5 Himiway e-bikes is truly amazing, and we're honored to have earned your continued trust and loyalty. Customers like you are the reason we love what we do. we wish you many more happy miles ahead! ðŽâ¡
Freya has been fantastic
Freya has been fabtastic, and on a few occasions been fairly quick to answer some insane questions, including on that I was just informed pertained to a 3rd party component.
2026幎8æ26æ¥
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Himiway ããã®åç
Thank you so much for your kind words and for taking the time to share your experience! ð We're delighted to hear that Freya was able to assist you, even with some of the more challenging questions. Providing helpful and timely support is always our goal, and your feedback means a lot to us. Thank you for choosing Himiway, and we wish you many happy miles ahead! ðŽââïžâ¡
Service
Herr Nowitzki ist immer sehr hilfsbereit, ob am Telefon oder per E-Mail, alle meine Fragen wÃŒrden sehr nett beantwortet. Ich wÃŒrde immer wieder ein E- Bike dort kaufen.
2026幎8æ24æ¥
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Himiway ããã®åç
Vielen Dank fÃŒr Ihre tolle Bewertung und Ihr Vertrauen in Himiway! ð Es freut uns sehr zu hören, dass Herr Nowitzki Ihnen sowohl telefonisch als auch per E-Mail weiterhelfen konnte und dass Sie mit unserem Service so zufrieden sind. Ihr Lob geben wir gerne an ihn weiter.
Vielen Dank fÃŒr Ihre UnterstÃŒtzung und Ihre Empfehlung. Wir wÃŒnschen Ihnen weiterhin viel Freude mit Ihrem Himiway E-Bike und allzeit gute Fahrt! ðŽâ¡
Freya at support himiway has been thereâŠ
Freya at support himiway has been there for me since day one for help when my rear cassette needed replacement after 2 years ,and 2200 happy miles of natural wear and tare .also quick email response times,and call backs,I love my d7 pro.thanks himiway.
2026幎8æ9æ¥
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Himiway ããã®åç
Thank you for your continued support and for sharing your experience! ð We're delighted to hear that Freya has been able to assist you throughout your ownership journey and that your D7 Pro has delivered over 2,200 enjoyable miles. We'll be sure to pass along your kind words to Freya. Wishing you many more happy miles ahead! ðŽâ¡
Customer Support Responsiveness
As a bike shop Service Manager, I was able to get responsive consulting regarding a customer's bike and pinpointing the component that was needed to be replaced quickly. The only reason it's not a 5-star is because our shop is not a dealer and not considered as an authorized service center.
2026幎8æ18æ¥
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Himiway ããã®åç
Thank you for sharing your experience and for the valuable feedback. We're pleased to hear that our team was able to provide responsive support and help identify the required replacement component efficiently. We also appreciate your comments regarding service center authorization and will continue working to improve support options for all riders and service professionals. Thank you for choosing Himiway.
They went above and beyond for meâŠ
They went above and beyond for me whenever I ordered the wrong size bike. They helped me with shipping it back and ordering the new bike. I canât wait to receive it. This is my first E bike and Iâve done a lot of research and this is the brand that people recommend. Iâve watched a lot of YouTube videos and did a lot of reviews. Iâm sure this bike will not disappoint. Thanks again Himiway!
2026幎8æ20æ¥
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Himiway ããã®åç
Thank you for your wonderful feedback! ð We're glad we could assist with the bike exchange process and help make everything as smooth as possible. We truly appreciate the trust you've placed in Himiway for your first e-bike purchase. We can't wait for you to receive your new bike and start your riding adventures. Welcome to the Himiway family! ðŽâ¡
Super fast customer service fixed in noâŠ
Super fast customer service fixed in no time
2026幎8æ17æ¥
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Himiway ããã®åç
Thank you for your review! ð We're thrilled to hear that our customer service team was able to resolve your issue quickly. Enjoy your rides, and we're always here if you need us!
I never thought I would rideâŠ
I never thought I would ride again!!COVID!! Made all my other problems worse. I am 49. I couldn't even walk 50 yards. CHF, copd, diabetes,I am on oxygen.Thought I was doomed. stuck behind a PC for life. My friends, said buy a pc, you cant ride anymore. I refused to give up so I bought a D 5 2.0 st, and now I have freedom I never thought was possible. Himiway has been unbelievably helpful every step of the way, The customer service is superb! The bike is superb! Absolutely recommend this company to anyone who is looking for adventure and freedom, backed by a 2 year warranty and a company that will not ghost you! I am a 300+ lb person and this bike delivers power and stability I didn't think possible. Thank you Himiway!!! a special shout out to Leon in customer service you're awesome!
2026幎8æ8æ¥
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Himiway ããã®åç
Thank you so much for sharing your inspiring story. â€ïž It means a great deal to us to know that your D5 2.0 ST has helped you regain the freedom and enjoyment of riding. We're especially grateful for your kind words about Leon and our customer service team. Stories like yours remind us why we do what we do. We wish you many more miles of adventure, confidence, and enjoyment ahead. Thank you for being part of the Himiway family! ðŽâ¡
using the E-Mail system is fine LoraâŠ
using the E-Mail system is fine Lora always responded in a timely fashion
2026幎8æ18æ¥
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Himiway ããã®åç
Thank you for your feedback! ð We're glad to hear that Lora was able to assist you promptly and provide a positive support experience. We truly appreciate your support and look forward to helping you again whenever needed.
Mike was incredibly helpful with myâŠ
Mike was incredibly helpful with my quest for new battery keys. He showed me where and how to find the correct information.
Thank you Mike
2026幎8æ11æ¥
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Himiway ããã®åç
Thank you for your kind words! ð We're delighted to hear that Mike was able to help you find the correct information for your replacement battery keys. We'll be sure to share your feedback with him. Enjoy your rides, and please don't hesitate to reach out if you need anything else!
Everything works at Himiway
Everything works at Himiway, from the Bikes to the People. It is a Pleasure doing business with them.
2026幎8æ6æ¥
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Himiway ããã®åç
Thank you for the wonderful feedback! Weâre delighted to hear that youâve had such a positive experience with both our bikes and our team. Itâs a pleasure doing business with you as well, and we truly appreciate your trust and support! ð²
Excellent response
Freya was very quick with a very informative response.
2026幎8æ10æ¥
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Himiway ããã®åç
Thank you for your kind feedback! Weâre glad Freya was able to provide you with a quick and informative response. Weâll be sure to pass your appreciation along to her. We truly appreciate your support!
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