I really like my Himiway D5 2.0 20" bike. Customer service has been great. Mike confirmed that a right side twist throttle conversion would work on my bike. He answered a couple installation questions... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
I wanted to recognize Leon from Himiway customer support for the excellent service he has provided me as a D7 Pro owner. Leon has been friendly, professional, responsive, and willing to actually... もっと見る
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My son purchased an E-bike off Marketplace, which had Himiway components installed. Even though the bike itself was not a Himiway, Freya in customer service, was able to assist us with a replacement m... もっと見る
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Zero customer service Garbage company buyer beware you have been warned! I canceled my order after NO communication after 10 days. I was promised my bike would ship out in 2 days. After days of trying... もっと見る
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企業情報
当該企業による記述
Himiwaybike funded in 2017. We offer feature-rich e-bikes at affordable prices. Himiway Cruiser is the main product, it features 750W motor power, 48V Samsung battery, 26 inches wheels and more. It is an all-terrain e-bike that will help you conquer most of the rugged terrains easily and safely. Experience your all-terrain ebike now!
連絡先
528 Spanish Ln, walnut CA 91789, 91789, CA, 米国
- （323）303-3155
- customers@himiwaybike.com
- himiwaybike.com
4.5
優良
557件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 92％に回答しています
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この企業のTrustpilot 利用方法
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D7 bike rack
Sent email to find out information about my order and received a response the following day
2026年4月30日
自発的なレビュー
Himiway からの回答
Thank you, Rowland! We're glad our email response was fast and helpful — that's exactly what we strive for. Enjoy your D7 !
Peggy was the greatest
Peggy was the greatest, fixed my problem.
No better person than Peggy
2026年5月12日
自発的なレビュー
Himiway からの回答
Thank you, Robert! So glad Peggy could help — she's amazing and we're lucky to have her on the team. Enjoy your bike!
Great customer service
We recently ordered a C5 ultra electric motorbike for my son. I had a question about the settings on the air shock and a couple of parts issues. Freya was great at getting me the information on the shocks and the replacement parts that we needed, which were shipped out as soon as we were able to document and clarify the issues. Great customer service.
2026年5月6日
自発的なレビュー
Himiway からの回答
Thank you so much for your wonderful review! We're thrilled to hear that Freya was able to help so efficiently with the air shock settings and the replacement parts. Great customer service right back at you for documenting everything so clearly. Your son is going to love the C5 Ultra!
Sehr schnelle und unkomplizierte hilfe…
Sehr schnelle und unkomplizierte hilfe bekommen danke und Lob an Freya
2026年5月6日
自発的なレビュー
Himiway からの回答
Vielen Dank für Ihr tolles Feedback! Es freut uns sehr zu hören, dass Sie schnelle und unkomplizierte Hilfe erhalten haben. Ihr Lob geben wir sehr gerne an Freya weiter. Viel Spaß weiterhin mit Ihrem E-Bike und danke für Ihre Unterstützung!
Freya responded quickly with an answer…
Freya responded quickly with an answer to my question, & provided me with the information I sought, that I couldn’t find or didn’t see on their website! I have an original cruiser, use it daily in summer to commute, & for fun in fall.
An excellent product, have had 5 years now…
2026年5月3日
自発的なレビュー
Himiway からの回答
Thank you so much for your wonderful review! We're thrilled to hear Freya was able to help and that your original cruiser has been going strong for 5 years! That's a testament to the quality. Enjoy every ride!
A Himiway bike without a key…
I recently bought a Himiway bike from my neighbor, albeit, without a key. I tried my best to order the correct key online, unsuccessfully. That is when Lora stepped in. Lora patiently walked me through the process and finally—was able to get the information needed to successfully order the correct key. She was kind and patient throughout and that kind of customer service makes all the difference!! I will always be a Himiway fan because of this experience. Thank you, Lora!!
2026年4月24日
自発的なレビュー
Himiway からの回答
Thank you so much for sharing this experience! We're so glad Lora was able to help you get the right key — her patience and dedication made all the difference. Thanks for being a Himiway fan, and enjoy your rides!
Service client
Bonjour,
Je viens de commander un D5 2.0 sur le site d'Himiway De (site allemand de la marque), car pas disponible sur le site français. Avant cette achat, j'ai eu plusieurs interrogations et j'ai eu la chance d'avoir Freya via différents mails, et rien à dire, réponses rapides et constructives.
Plus qu'à attendre la livraison et les essais, dans lesquels je donnais mon avis sur le vélo.
2026年5月3日
自発的なレビュー
Himiway からの回答
Merci beaucoup pour votre retour ! Nous sommes ravis que Freya ait pu vous aider rapidement et efficacement. Bonne attente pour votre D5 2.0 — n'hésitez pas à nous contacter si vous avez d'autres questions !
The service with Himiway has always…
The service with Himiway has always been good since 2021 when I first got the cruiser and still have it in Colorado. I have ordered parts and battery for this ebike. And put on over 7,500 miles on it. So it time for a new one which I have already ordered D5 2.0 20". Customer service, Lora, was great helping out makeing the purchase at ease.
2026年4月27日
自発的なレビュー
Himiway からの回答
That's incredible loyalty! 7,500 miles and still going strong — and now you've upgraded to the D5 2.0 20"! Thank you so much for sticking with Himiway all these years, and we're thrilled that Lora made the purchase process so easy. Enjoy your new ride!
Freya has been absolutely amazing to…
Freya has been absolutely amazing to work with. I had a small issue with a part on my sons e-bike and she was quick to respond, send instructions and diagnose this issue. A new part is coming in the mail and she even waved the shipping fee! Been a smooth experience which makes me happy because this bike has been my son's favorite and I'm looking forward to my youngest to now enjoy all the fun on it!
Keep up the good work!
2026年4月26日
自発的なレビュー
Himiway からの回答
Thank you so much for sharing your wonderful experience with Freya! We'll be sure to pass along your kind words — she's truly an asset to our team. Glad the experience was smooth and that your son is loving his e-bike! Enjoy the rides!
Lieferung ungewiss
Seit Anfang April warte ich auf mein D5 Zebra, hätte ich gewusst dass es aus China geliefert wird, hätte ich es beim Händeler in D gekauft. Denn seitdem warte ich. Erst hiess es wir haben nur noch das Modell mit Tiefeinstieg, und die Info kam erst nach einer Woche nachdem ich bestellte. Dann kam mein Zubehör Hlm und Schloss, mein Akku ist per dpd angeblich noch unterwegs ein Zustellversuch scheiterte obwohl ich da war und bei der Spedition hängt der Status auf Nachtumschlaglager verlassen. Support meint es käme diese Woche, mein ganzer Urlaub ist rum, das Geld weg und die Lieferung hängt
2026年4月27日
自発的なレビュー
Himiway からの回答
We sincerely apologize for the delivery issues with your D5 Zebra. We're sorry the shipping time and the DPD battery delay caused such frustration during your holiday. We'll reach out to you directly to resolve this as quickly as possible.
My charger went bad and Freya help me…
My charger went bad and Freya help me get a discount for a new one.
2026年4月8日
自発的なレビュー
Himiway からの回答
Thank you for sharing your experience! We’re glad Freya was able to assist you and help find a suitable solution. If you ever need anything else, feel free to reach out—we’re always here to help!
I'm a proud owner of Himiway RHINO Dual…
I'm a proud owner of Himiway RHINO Dual battery
I've learned to maintain my bike in good working condition the staff @ Himiway helped me a lot
In Ten Starts ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ 👍
2026年4月8日
自発的なレビュー
Himiway からの回答
Thank you so much for your amazing feedback and support! 🙌 We’re thrilled to hear you’re enjoying your Himiway RHINO Dual and keeping it in great condition. Our team is always here for you—happy riding! 🚴♂️
Antrieb defekt
Antrieb defekt, keine Werkstatt in der Nähe.390 km gefahren, reparieren lassen , Geld bezahlt . Funktioniert nicht😡😡😡.
2026年4月8日
自発的なレビュー
Himiway からの回答
Hi there, we’re really sorry to hear about your experience and understand how frustrating this must be. Please rest assured that we’re here to help and will do our best to make things right. Could you kindly let us know whether your order was placed through a dealer or directly on our website? Also, please share your order number or the email address used for the purchase so we can look into this for you as soon as possible.
Thank you for your patience—we truly appreciate it and look forward to assisting you further.
Hallo, es tut uns sehr leid, von Ihrer Erfahrung zu hören, und wir verstehen, wie frustrierend das sein muss. Bitte seien Sie versichert, dass wir Ihnen gerne weiterhelfen und unser Bestes tun werden, um eine Lösung zu finden. Könnten Sie uns bitte mitteilen, ob Ihre Bestellung über einen Händler oder direkt über unsere Website aufgegeben wurde? Außerdem bitten wir Sie, uns Ihre Bestellnummer oder die beim Kauf verwendete E-Mail-Adresse mitzuteilen, damit wir den Fall schnellstmöglich prüfen können.
Vielen Dank für Ihre Geduld – wir wissen das sehr zu schätzen und helfen Ihnen gerne weiter.
What a great e-bike for my daughter
What a great e-bike for my daughter! She loves it, and is getting more comfortable with it each day!
Freya in the customer service department was extremely courteous and helpful as well!
We definitely recommend Himiway!!
2026年4月7日
自発的なレビュー
Himiway からの回答
That’s so wonderful to hear! 😊 We’re thrilled your daughter loves her e-bike and is growing more confident with every ride.
And thank you so much for the kind words about Freya—we’ll be sure to pass that along to her! 💛
We truly appreciate your recommendation and support. Happy riding! 🚴♀️
I own a Himiway D5 Zebra
I own a Himiway D5 Zebra. Recently, I experienced a system problem. When I contacted Himiway, Freya was incredibly helpful. I was informed that the motor needed replacement, and with Freya's assistance, a new one was shipped within a week. I am eternally grateful for Freya's prompt response. Thank you very much!
2026年4月6日
自発的なレビュー
Himiway からの回答
Thank you so much for your kind words! 🙏 We're glad Freya was able to assist you with the motor replacement and that everything was resolved promptly. We appreciate your patience and hope you enjoy your D5 Zebra!
A7 Pro bike is great (but some issues with UK seller)
The A7 Pro bike is great on both road and bumpy track. Excellent suspension.
A couple of negative run ins with their UK seller (Ecologic-Himiway, Birmingham) which Himiway put right via warranty. Thank you!
2026年4月1日
自発的なレビュー
Himiway からの回答
Thank you for your feedback, and we sincerely apologize for the frustration you experienced with the UK seller. We take these concerns seriously and will review your feedback regarding product durability and customer service. We would appreciate the opportunity to make this right. Please feel free to share your contact information so our team can assist you further.
I have had a Himiway Cruiser since…2000
I have had a Himiway Cruiser since 2000. It has been a fantastic E-bike and at 7800 miles I decided to pass it down to my son and this gave me a reason to get a new one. I ordered the same model online. It actually arrived earlier than expected. there was one minor glitch, the speedometer was not reading correctly. Mike at Himiway was fantastic. He solved the problem. If you need any help, Mike is the man. A +++
2026年3月12日
自発的なレビュー
Himiway からの回答
Thank you so much for your kind words and loyalty to Himiway! 👏 It's wonderful to hear that Mike was able to assist you with the speedometer issue. We truly appreciate your continued support. Enjoy the ride!
I had an issue with my hemiway bike…
I had an issue with my hemiway bike that I only purchased a few months ago I reached out to customer service and spoke with Freya she was amazing she helped me pinpoint the problem sent me a quick video on how to fix it she handled everything in a timely and professional matter it was not a stressful experience at all. Thank you Himiway!
2026年3月14日
自発的なレビュー
Himiway からの回答
Thank you so much for sharing your experience! We’re delighted to hear that Freya was able to assist you effectively and make the process smooth and stress-free.
Providing timely and professional support is always our goal, and it’s wonderful to know we met your expectations. We’ll be sure to pass along your kind words to Freya—it will mean a lot to her!
Thank you again for choosing Himiway, and we wish you many happy rides ahead! 🚴♂️
Great customer service.
I am very pleased with the promptness of the response, and the subsequent follow-up I received.
2026年3月9日
自発的なレビュー
Himiway からの回答
Thank you for your kind feedback! We’re glad to hear you’re pleased with our response and follow-up. Your support means a lot to us!
FREYA IS THE BEST!!
After receiving my code to order my new Hemiway bike, Freya sent an email to let me know my time was running out. I told her know my husband had ordered a bike for me, but didnt use the code. She was able to check on a few things for me and was able to change the color
2026年3月9日
自発的なレビュー
Himiway からの回答
Thank you so much for sharing your experience! We're thrilled to hear that Freya was able to assist you and make sure everything worked out perfectly with your order. We'll be sure to pass along your kind words to her. Enjoy your new Himiway bike and happy riding! 🚴♂️
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