Himiway レビュー 

Sent a ticket into support as I received a bike from Himiway. There was a little damage to the box, upon opening and assembly, I found the front disc for brake to be bent. Support reviewed the ticket and promptly ordered a replacement part for me.

I had some complaints about the customer service at first. They were patient and understanding the whole time. In the end, I got more than I expected. Freya did a great job with communication, thank you. Now I can say that Himiway has a great product and the after purchase support is five star to be sure.

This review is about communication only.

After an initial email from Himiway confirming a color choice and mentioning they would arrange a C5 shipment from their German warehouse, I sent 3 polite follow-up emails to clarify whether anything would actually proceed and what the next steps were. I received no response.

Delays or changes can happen, but basic communication matters. Stating a bike would be “on its way soon” and then going silent feels unprofessional and doesn’t inspire confidence.

I have two Himiway e-bikes; a D3 Cruiser, and a D5 Zebra. Love the bikes!
Freya has been excellent in her communications and assistance in regard to both ebikes on two separate occasions: lost keys on one, and brake handle bell on the other.
I sincerely appreciate the regular updates on the status of my orders for both bikes. I highly recommend Himiway E bikes to anyone that asks me that my experiences with the brand. I have given those people a high recommendation. Kudos also go out to trust pilot for how they have given me the information I need to know the status of my orders..

i needed replacement Gears for my Himiway Rhino Hub Motor and Freya From Himiway Customer support with her expertise found the Gears for my Hub Motor the Fallowing Morning Good work Freya

Friend recomended the brand. And hence, a Great product with even better customer service! Freya went above and beyond to address all my wants, needs, and concerns! THANK YOU Freya!

Himiway have always been excellent with their customer support. Any issues I have had, they have resolved very quickly and professionally.

I've had a couple of occurrences where I needed support and have spoken to Jeana. Jeana has always been helpful and resolved any issues.

I have the Himiway Zebra (D5) and highly recommend Himiway and this model in particular.

Hand an Motor Problem - and I got Very fast and professionell Support - just more and more love for This Brand!! Highly recomment!! ⭐️⭐️⭐️⭐️⭐️

When AI failed a person emailed me to resolve.

Himiway was my first E-bike and I love it.

I got the Himiway C5 Sport
And I always get the question „is that really an E-bike ? It looks like a small motorcycle“

I love the Design

And the Customer Support ist really good too

I have owned my Himiway ST cruiser or just over 2 years now and have put on over 25,000 miles. Other than normal wear and tear items such as tires and brakes it has not needed much. I ride hard and the bike has held up tremendously well. Would highly recommend this bike to anyone looking for a commuter or just a bite to ride for fun. Would give it 10 Stars if I could.

I bought a Bigdog in 2023. It's a very solid bike with a very good battery, that's really good for long trips or mountain climbs.
It's a bit strange to get used to the bike, since it's got a complete different caractre than other Ebikes on the market. Unfortunately I live in Germany, so I can not use the full power of the bike. Here I'm restricted to 250W, but still good to carry all my heavy equipement even uphill at steep slopes with 15% elevation. The backwheel drive is doing a good job. No need to overload the drive chain.
A second smaller chainring in the front with gearshift would be nice to have to make this bike even more varied.
A very good choice for a fair price:-)

Very good bike for a fair price
The support of the Himiway team is prompt and effective.

I got two flat tires on my Himiway A7, and Freya from Himiway was very helpful by giving my a $50 coupon. They have Great customer service!

I really liked the huge big tire e bikes ever since I first saw them on the road it was cool. So I decided to buy for myself which eventually became go-to commute for my college. I'm just here to say that the Customer service of Himiway ( this Freya guy) is very good. I highly appreciate working with this guy.

I recently purchased a D5 (Zebra) eBike, wanted to get accurate shipping schedule info, to assure that I would be home for the delivery of this large/heavy item. Freya in customer support was super helpful in getting me the info I needed and setting expectations for delivery to me. She was prompt and detailed in getting me the info I asked for and I apprecite it!

Habe das Zebra (D5) jetzt im zweiten Jahr und bin rund 8000 km gefahren. Im vergangenen Jahr war ich glücklich, ein so günstiges und starkes Rad bekommen zu haben. Wunderbare Touren ohne Probleme. Aber dieses Jahr kam es knüppeldick. Im Saarland ist ein Motorschaden aufgetreten, nach Reparatur bei einer weiteren Tour hat es in Holland den Controller erwischt....
Die Reaktion von Himiway (sofortige Zusagen, die defekten Teile auf Garantiebasis auszutauschen) war grundsätzlich in Ordnung. Allerdings haperte es dann massiv an der Umsetzung. Der deutsche Händler, zu dem ich das Rad brachte, erhielt im ersten Fall einen falschen Motor, was zu Zeitverzögerungen führte. Beim Controller schaffte es Himiway, gleich zweimal (!!!) einen Controller mit amerikanischem Stecker zu liefern. Jetzt, nach 3 Wochen, warten wir immer noch auf den richtigen Controller.
Insgesamt haben die defekten Motorkomponenten in Verbindung mit der völlig unfähigen Logistikabteilung von Himiway mir den gesamten Sommer und sämtliche Tourplanungen verdorben. Ab jetzt heißt es für mich, Hände weg von Himiway.
Für mein nächstes Rad werde ich darauf achten, dass es Service und Ersatzteile auch in europäischen Werkstätten gibt. Auch wenn es dann etwas teurer wird.

Liebe Himiway, Kundenservice ist mega!!!
Hab jetzt schon 3 Crusier.
Alle Tip Top, jetzt bei meinem Defekt, wird mir versucht zu helfen!
Bei Cyrusher geht gar nichts!
Nie Cyrusher!

Freya was very prompt and helpful fielding my questions pertaining to my Cobra D7 Pro's display. Most of the information that I found prior to purchasing the bike led me to believe that you could adjust the MAXPAS (3/5/9) settings in the display menu, which could be very useful for different situations. However, the Cobra Pro comes with the Ultra display that has ECO and SPORT modes defaulted to 0-5 MAXPAS in lieu of the ability to select 3/5/9. Information about this is scarce, so it is very confusing. The display information on Himiway's website is for a different model which did not even look like mine, and no updated information was shipped with the bike. Thanks again Freya for your help and the $70 coupon code.

Freya is the absolute best. Always so helpful. Its nice to have good customer service.

Thank you Freya!

Tim Mohawk