Hipearl レビュー 121

Hipearl からの回答

2024年9月19日

Estimada María,
Lamentamos la experiencia de compra insatisfactoria que tuvo con nosotros. Como empresa, valoramos mucho a nuestros clientes y estamos comprometidos a proporcionar productos y servicios de alta calidad. Le aseguramos que nuestro sitio web es una plataforma confiable para compras en línea.

En primer lugar, la demora en la entrega de su pedido se debió a que se incluyó un producto de preventa, lo que resultó en un tiempo de procesamiento más largo. Lamentamos profundamente este inconveniente y hemos agregado un par de aretes a su pedido como un gesto de cortesía.

En segundo lugar, respondimos a su correo electrónico, verifique su carpeta de correo no deseado.

En tercer lugar, debido a la distancia considerable entre su destino y el origen del envío, el paquete puede demorar más en llegar. Sin embargo, le aseguramos que recibirá el paquete. Si no llega, asumiremos toda la responsabilidad.

Nuestro gerente de servicio al cliente le ha enviado un correo electrónico, verifique su casilla de correo electrónico, no olvide verificar su carpeta de correo no deseado. Una vez más, le pedimos disculpas sinceras por los inconvenientes que le haya causado. Haremos todo lo posible para mejorar el tiempo de entrega de nuestros productos y el servicio al cliente. Creemos que verá un Hipearl mejor en el futuro.

Atentamente,
Equipo de atención al cliente de Hipearl

Hipearl からの回答

2024年9月9日

Dear Francesca,

We sincerely apologize for the unsatisfactory shopping experience you encountered. At our company, we highly value our customers and are dedicated to providing high-quality products and services. Please rest assured that our website is a reliable platform for online shopping.

The 20% refund compensation is merely a suggestion. You are free to decline it, as we are simply trying to assist you in resolving the issue. This is not the only option available. Customer satisfaction is a top priority for us, and we aim to ensure that our customers do not experience any dissatisfaction or loss.

Our customer service manager has sent you an email, please check your inbox and remember to look in your spam folder as well. Thank you for your understanding and for allowing us the opportunity to serve you.

Best regards,
Hipreal Customer Service Team

Hipearl からの回答

2024年9月6日

Dear Mikayla,

We sincerely apologize for your negative experience.

First, we want to clarify that we were unable to answer your call as it was made during our off-hours.
Secondly, while you did pay for the courier fee, please note that this covers a shipping time of 3-5 working days after the order has been dispatched; it does not include the production time.
Lastly, we promptly sent you an email after our working hours with a proposed solution, but we have yet to receive your response.

Please be assured that we are a legitimate website, certified by a third-party authority, and you can shop with confidence knowing that you will not lose anything by choosing us. Our customer service manager has sent you an email again, please kindly check your email box. Don't forget to check your spam.

Thank you for your understanding and for giving us the opportunity to serve you.
Best regards,
Hipearl Customer Service Team

Hipearl からの回答

2024年7月19日

Dear Yvonne,

We apologize for the unsatisfactory shopping experience you had with us. As a company, we highly value our customers and are committed to providing high-quality products and services. We assure you that our website is a trustworthy platform for online shopping.

Firstly, the delay in the delivery of your order was due to a pre-sale product being included, which resulted in a longer processing time. We deeply regret this inconvenience and have added a pair of earrings to your order as a complimentary gesture.

Secondly, we must explain the loss of contact with you to avoid any misunderstanding. The recent surge in orders has led to a large number of customer inquiries, it happened to be the weekend when the customer service was not working and the emails were backlogged, which causing a slight delay in our response to you.

I have checked your order and found that you had already signed for it yesterday. Once again, we sincerely apologize for the inconvenience caused to you. We will do our best to improve our product delivery time and customer service. We believe you will see a better Hipearl in the future.

Best regards,
Hipearl Customer Service Team

Hipearl からの回答

2024年7月19日

Dear Madam/Sir,

We are truly honored that you appreciate our products. We have always been committed to providing our customers with the highest quality jewelry. At the same time, we have made great improvements and enhancements in the production time of our products. We look forward to providing you with even better service the next time you shop with us.

Best regards,
Hipearl Customer Service Team