H. L. Brown レビュー 114

Watch arrived next day with beautiful packaging and a nice personal note - above and beyond service. I will use H L Brown again.

Visited hl brown on good Friday,really enjoyed my experience there Lewis was brilliant and professional throughout,very helpful with eny questions i asked, all the staff there
brilliant I highly recommend a visit to there boutique kind regards Bryan.

It can be hard to find businesses that provide customers with excellent customer service, but the team at H L Brown did just that today. I purchased my first mechanical watch from another retailer online, but due to my inexperience I lost a crucial component while adjusting the bracelet to fit me. I took my new watch to a number of jewellers in Sheffield but nobody was able to help me, and in general were quite rude, patronising, and dismissive of me on account of the fact that I'd tried to adjust the watch myself.

My experience at H L Brown couldn't have been more different. The team were impeccably kind and polite throughout, and never once made me feel stupid for my error. A specialist took a look at my watch and I was offered a cup of tea while he did so. He was instantly able to identify the problem and the parts he'd need to fix it, ordering them directly from the manufacturer on my behalf. He has charged me only for the parts themselves; the delivery and fitting H L Brown will cover for me!

I look forward to visiting again in a couple of weeks when the parts arrive from the manufacturer. This is a fantastic demonstration of how truly excellent service wins repeat custom. After my experience today I will consider H L Brown to be me and my family's jeweller of choice, and I will have absolutely no hesistation in recommending them to my friends.

I took my gold Rolex in to be serviced and it was returned to me with a refusal, the face of the watch I had wanted changed to the original one , which had been replaced with a different one the week that I bought it, what was returned to me was not the watch face I had left witBrowns, it had been replaced with an old scratched face which was warped. They professed to know nothing about it. Someone had swapped my new one for an old one.

Having made an expensive purchase from HL Browns, I would highly recommend using them. The process from start to finish has been excellent. I was made to feel welcome and valued. I was looked after by Teresa and Lewis and could not fault their professionalism. I would definitely use again in the future.

Great customer contact and communication on my order. Scott was very helpful.

Over the years I’ve purchased many items from HL Brown and now I wouldn’t go anywhere else. Respectful, nice, polite, knowledgeable this store, and its people are second to none. The fact it’s an old Sheffield business, that’s been there for over a 150 years, only adds to its appeal to me. Thank you HLB.

I recently had a wonderful experience at H.L. Brown in Sheffield while purchasing a Rolex Datejust 41 for my wife. From the moment I arrived, the service was exceptional and the whole experience felt very welcoming and professional.

Lewis was fantastic throughout the visit – very knowledgeable, patient, and genuinely passionate about the brand. The store manager Teresa was also incredibly kind and made the whole experience even more enjoyable.

It was great to learn more about the Rolex journey and to purchase such a special timepiece from a family-run business with such a long heritage. The attention to detail and customer care really stood out.

Thank you again to the whole team for making it such a memorable experience. I look forward to visiting again in the future.

Great service. Delighted with my purchase which arrived beautifully gift wrapped and very quickly

Incredible service just when I needed it! Ordered a Tissot watch for my friends 50th party from a different company. I ordered the watch Monday needing it for the Saturday, by Thursday I realised it hadn’t arrived. Panicked I found HL Brown stocked the watch & phoned them, they were so professional & helpful & had a 24hour free delivery option so I reordered from them (at the same discounted price) & it arrived on the Friday to save the day! Thankyou so much you made my & my friends day! Wonderful service.

Had a wonderful experience at HL Brown this afternoon. Samantha Lockwood was so helpful and professional. She helped me make a decision about a ring and I left a very happy customer! Thank you. HL Brown is a long-established jewellers with great service. I would totally buy from them again.

What a great experience from start to finish buying a preloved item online. Such helpful honest staff (I had initial questions) and then my dealings with Daniel, who went above and beyond helping me to buy the item I had fallen in love with, were exceptional. To be honest the photos didn't do it justice, it was 10 times better. Arrived next day, beautifully presented and well packed. Just so thrilled and I felt confident parting with rather a lot of money for an item I hadn't seen in person. Great company!

Always professional, knowledgeable and trustworthy. They take great care of my families treasured possessions with a smile.

Friendly and knowledgeable advice give by staff over the phone. Carried out special request to shorten the bracelet of the watch. Prompt arrival of watch, wrapped lovely and thorough paperwork included. Excellent online shopping experience.

Daniel was proactive and communicative. The watch strap needed replacing, which he ordered and sent complete package. Due to waiting for a strap to arrive, the shipping took a little longer than expected but he kept me updated along the way.
Great watch, great price, but the best customer service.

Simply outstanding in all aspects. Purchasing a watch from them was a pleasure, from the competitive pricing to the efficient delivery and excellent service from Lyn, Claire, Brett and Daniel.

Brilliant! And they even gift wrapped it. Couldn’t be happier. Thank you!!!!

Very pleased with my purchase good quality and price.

From point of order until delivery I was constantly updated, my order took 24hrs to arrive. The price was the best I’d seen online. The packaging is stunning and super pleased with the Longines watch. It’s for a present but I’m sure my husband will be over the moon.