We have been using hola ( premium ) for more than five years. In that time we have had just two occasions when we needed to contact customer support. Both were sorted quickly with step by step help... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I made an annual subscription with HOLA but each access I had a hard time. I’ ve sent several msg regarding the bad connection and the answer was” we will fix”. Almost the time I did not get su... もっと見る
企業が回答しました
Better than NordVPN! I tried using NordVPN to redeem a region locked redemption code on xbox. NordVPN showed my IP in Turkey, but for some reason wouldn't let me redeem successfully as it still though... もっと見る
Use to love this but now finding theyve recently added a use for free for limited time per day option or pay subscription. Well I've just gone to use it for first time in weeks and the free option to... もっと見る
企業情報
当該企業による記述
Our goal is to make the Internet faster and fully accessible to everyone. Install Hola on your PC, phone or tablet to make your Internet faster, reduce data costs, and have unlimited access to information that is otherwise not available in your country, while protecting your online privacy. Hola works by sharing the idle resources of its users for the benefit of all.
連絡先
Netanya, イスラエル
- +972-9-8355993
- info@hola.org
- hola.org
4.2
ほぼ満足
1220件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
its not safe
its not safe, 0 security, i want to hide my ip with a free vpn. i want security. and hola does not offer security
2026年2月7日
自発的なレビュー
Hola VPN からの回答
Hi, Elias! Thank you for taking the time to share your feedback – we truly appreciate it.
At Hola, your privacy and security are our top priorities. We want to address your concerns directly: Hola employs robust security measures to keep you safe online, including advanced encryption protocols and security features designed to protect your connection. You can learn more about our security and encryption here: https://support.hola.org/en/articles/9636340-security-and-encryption
It's also worth mentioning that we operate in full compliance with strict standards, including those set by AppEsteem, an independent organization that certifies trustworthy apps. You can discover why Hola is a trusted service by visiting: https://support.hola.org/en/articles/9636397-why-should-i-trust-hola
If you have any additional questions or concerns, please don't hesitate to contact our support team at hola.org/premium_support – we're here to help!
reliable vpn
2026年2月1日
自発的なレビュー
Hola VPN からの回答
Hi there! Thank you for the positive feedback—reliability is exactly what we aim for. We’re glad you chose Hola!
Hola VPN からの回答
Hi, awesome to hear you're having a great experience with Hola! Thanks for sharing!
WOW..
WOW... So Many Countys/Server for free choice!!! "Tina Turner would have sung Simply the Best...! :-)
Really good work. i hope it stays this way.
THX
2025年10月30日
自発的なレビュー
Hola VPN からの回答
Hey, awesome to hear you're having a great experience with Hola! Thanks for sharing!
Hola VPN からの回答
Hey, thanks for the positive feedback! We're glad you're enjoying Hola!
Hola is Number One
I've used Hola for years now with next to nil issues. I had one recently where I couldn't get a site to play my program.
I wrote and told them and there was an email in my inbox overnight. Hola said they'd fixed it.
I logged in tonight and Yay I'm in.
So what I'm saying is you can trust Hola to get you through to watch the shows or TV channels you enjoy.
2025年8月16日
自発的なレビュー
Hola VPN からの回答
Hello! We truly appreciate your wonderful feedback and are thrilled to hear about your positive experience with Hola. Your continued support is invaluable to us.
Thank you for trusting us, and we’re committed to providing you with a smooth and enjoyable experience!
Hola VPN からの回答
Hey, awesome to hear you're having a great experience with Hola! Thanks for sharing!
Beware of Hola VPN – Major Privacy Concerns!
I used Hola VPN for a while, thinking it was a simple and free way to browse safely. But after digging into how it actually works, I realized it's one of the worst VPNs out there in terms of privacy.
Hola doesn’t function like a normal VPN. Instead of using real servers, it routes your internet traffic through other users' devices, and other people's traffic can run through yours too. That means your IP address could be used by strangers to access anything online—including things you wouldn’t want to be connected to. That’s a massive red flag.
They also log user data, and in the past, they’ve been caught selling user bandwidth through a separate company (Luminati, now called Bright Data). So basically, while you think you’re getting a “free VPN,” you’re actually the product being sold.
I immediately uninstalled Hola and switched to something way more trustworthy. If you care at all about your privacy, avoid Hola VPN at all costs. There are much better free or cheap options like Mullvad, Proton VPN, Windscribe, or Surfshark.
2025年7月18日
自発的なレビュー
Hola VPN からの回答
Hi there, thank you for sharing your concerns — we genuinely appreciate your feedback.
At Hola, your privacy and security are our top priorities. We operate in full compliance with strict standards, including those set by AppEsteem, an independent organization that certifies trustworthy apps. You can find out more about why Hola is a trusted service here:
https://support.hola.org/en/articles/9636397-why-should-i-trust-hola
We also encourage you to review our Privacy Policy, which provides a transparent breakdown of how we collect, use, and protect user data:
https://hola.org/legal/privacy
Regarding your concern about network usage: Hola uses a unique peer-to-peer model to offer access where many traditional VPNs fall short. This is a key part of what makes Hola different and effective. That said, only users of our full VPN service who have explicitly opted in become part of the peer network. Users of our browser extensions (Chrome, Opera, Edge) do not participate in the peer-to-peer network, but still benefit from the technology.
Even for opted-in users, peer-to-peer routing is limited, secure, and carefully managed. It is only used to handle traffic to specific, pre-approved websites. You can read more about how our network works here:
https://support.hola.org/en/collections/9935345-faq
If anything remains unclear or if you'd like to discuss your concerns further, we’re always here to help. Please feel free to reach out directly through our support page:
https://hola.org/premium_support
I have used Hola for a few years now
I have used Hola for a few years now. I have very limited TV where I live so VPN is essential. I have found the help given to me by Hola invaluable. I am not at all technical so I do need a lot of guidance. This I have always received,
2025年7月9日
自発的なレビュー
Hola VPN からの回答
Hi, thank you so much for your kind words and for being with us over the years! We're genuinely glad to hear that Hola has been helpful for you and that our support team was there when you needed it. Your continued support truly means a lot to us. We're always working hard to improve and provide the best service possible.
Le meilleur en gratuit et de loin.
2025年6月30日
自発的なレビュー
Hola VPN からの回答
Hi! Thank you so much for your kind words and positive feedback! Your support means the world to us, and we're so glad you're enjoying Hola!
Hola VPN からの回答
Hi! Thanks for the positive feedback! We're glad you're enjoying Hola!
We are using HOLA for many years by…
We are using HOLA for many years by now.
The most impressive is theyr fast, friendly and professional service. That makes HOLA outstanding!
2025年4月13日
自発的なレビュー
Hola VPN からの回答
Hi! Thanks so much for your kind words and for being with us for so many years! We're thrilled to hear that our service stands out to you. We truly appreciate your support!
i literally love this more than anything
2025年4月8日
自発的なレビュー
Hola VPN からの回答
Hi! Thank you so much for your feedback— it truly means a lot to us! We're thrilled to hear that you love Hola so much. Your support keeps us inspired!
Hola VPN からの回答
Hi! We're glad to hear that you're happy with Hola. Fast support and reliable service are what we aim for. Thanks for taking the time to share your experience!
good but too short
2025年3月26日
自発的なレビュー
Hola VPN からの回答
Hi! Thank you for your feedback. We're glad you're enjoying Hola! At Hola, our mission is to make internet content accessible to everyone around the world. While we do offer a free option, certain limitations are necessary to maintain this service. You can still enjoy Hola without a subscription, but please keep in mind that there may be some restrictions. We truly appreciate your support and hope you continue to have a great experience with Hola.
Avoid at all cost, fruad.
Order number D01-6969804-9544607
Purchased a subscription, still waiting for that to become active. Emailed. No responses.
Update: after showing them proof of purchase, they have told us we don't have an account and no purchase was made by ourselves. So we've begun a fraud case with our bank as they are just saying you have no account that isn't with us. Errm. The evidence shows it's your company and it was ordered via the app on the firestick. Avoid at all costs.
It also has a pop up that comes up to say it's logging all your browser history and data.pretty sure that breaking GDPR.
Refused a refund as no account apparently so had to chareback via my bank. Do not use.
2025年3月21日
自発的なレビュー
Hola VPN からの回答
Hi! We're very sorry to hear about your experience and understand how frustrating this must be. We are fully committed to resolving this issue as quickly as possible.
Please reach out to me directly at holasupport@hola.org (and ask for Andrii) with the original invoice of your purchase from Amazon, and I will prioritize your case.
Thank you for your feedback and we appreciate the opportunity to make things right.
Service ++
Not only is the service great (which it is), the customer service is really what puts Hola over the top for me. In the many years I've been a customer, only one or two times have I needed their help, but when that's happened it is a dream. So helpful and efficient. Just what you want when there's a tech or money issue. Thanks Hola!
2025年3月14日
自発的なレビュー
Hola VPN からの回答
Hello Angela, thank you so much for your wonderful review! We're thrilled to hear that you've had a positive experience with both our service and customer support. Providing helpful and efficient assistance is our top priority, and it means a lot to know that we've been able to meet your expectations.
Casi un virus.
Es imposible hace login cuando descargas la aplicación de Windows, por lo tanto te obligan a aceptar la recopilación de datos y la utilización de los recursos de tu ordenador. Es prácticamente un virus.
2025年3月10日
自発的なレビュー
Hola VPN からの回答
Hi! Thank you for sharing your concerns. At Hola, we prioritize privacy and security and strictly follow the guidelines set by AppEsteem. You can learn more about why Hola is a trusted service here: https://support.hola.org/en/articles/9636397-why-should-i-trust-hola.
For a detailed explanation of how we collect and manage customer data, please review our Privacy Policy: https://hola.org/legal/privacy.
If you have any further questions or feel that our policy needs more clarity, feel free to reach out to us at https://hola.org/premium_support. We’re happy to assist you!
Hola VPN からの回答
Hi, Thank you for your kind words! We're glad you're enjoying Hola and the wide selection of countries available. If you ever need any assistance or have feedback, feel free to reach out to us at hola.org/premium_support.
I got scammed
I got scammed I bought the premium subscription and they didn't give me the subscription and I sent an email but they haven't given me an answer yet my order number is 251152558 I hope they can help me
2025年3月7日
自発的なレビュー
Hola VPN からの回答
Hi Cristian, thank you for your feedback, and we're sorry to hear about your experience. According to our records, we received your inquiry through our support portal and have successfully resolved the issue with your account.
If you have any further questions, please feel free to reach out to us again—we'll be happy to assist you.
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