We have been using hola ( premium ) for more than five years. In that time we have had just two occasions when we needed to contact customer support. Both were sorted quickly with step by step help... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I made an annual subscription with HOLA but each access I had a hard time. I’ ve sent several msg regarding the bad connection and the answer was” we will fix”. Almost the time I did not get su... もっと見る
企業が回答しました
Better than NordVPN! I tried using NordVPN to redeem a region locked redemption code on xbox. NordVPN showed my IP in Turkey, but for some reason wouldn't let me redeem successfully as it still though... もっと見る
Use to love this but now finding theyve recently added a use for free for limited time per day option or pay subscription. Well I've just gone to use it for first time in weeks and the free option to... もっと見る
企業情報
当該企業による記述
Our goal is to make the Internet faster and fully accessible to everyone. Install Hola on your PC, phone or tablet to make your Internet faster, reduce data costs, and have unlimited access to information that is otherwise not available in your country, while protecting your online privacy. Hola works by sharing the idle resources of its users for the benefit of all.
連絡先
Netanya, イスラエル
- +972-9-8355993
- info@hola.org
- hola.org
4.2
ほぼ満足
1220件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
i am happy so far with how HOLA…
i am happy so far with how HOLA protects me. Way to go, HOLA!
2025年3月5日
自発的なレビュー
Hola VPN からの回答
Hi! Awesome to hear you're having a great experience with Hola! Thanks for sharing!
Hola VPN からの回答
Thank you for your feedback! We're happy to hear that the Chile location is working well for you. We truly appreciate you taking the time to share your experience with us!
its free and works perfectly
2025年2月18日
自発的なレビュー
Hola VPN からの回答
Hi! Thanks for the positive feedback! We're glad you're enjoying Hola!
This company misuses user data!
This company misuses user data! Do not ever use it, unless your privacy to be gone, and using the application, you also could be on someone else's IP, and others are using yours. An unprotected proxy with hardly any encryption.
Edit: 1. No, you don't take privacy seriously, 2. You have been caught selling user bandwidth in the past, 3. Don't use it.
2025年2月14日
自発的なレビュー
Hola VPN からの回答
Hi! Thank you for expressing your concerns.
At Hola, we take privacy and security very seriously and adhere to strict guidelines set by AppEsteem. You can learn more about why Hola is a trusted service by visiting this page: https://support.hola.org/en/articles/9636397-why-should-i-trust-hola .
Additionally, our Privacy Policy provides a detailed overview of how we collect and manage customer data: https://hola.org/legal/privacy .
If you have any further questions or feel that our policy lacks clarity, please don’t hesitate to reach out to us at https://hola.org/premium_support . We’re here to help!
Happy with the service
Worked really well and customer service was great. One of the few companies that allow subscription refund when you forgot to cancel your plan.
2025年2月10日
自発的なレビュー
Hola VPN からの回答
Thank you for your feedback! We truly appreciate you taking the time to share it with us.
Hola VPN からの回答
Hi Abenezer! Thank you for your feedback. We're delighted to hear that Hola has made your browsing experience easier! Let us know if there’s anything else we can do to improve your experience.
Funciona bien
Funciona bien. Pero a veces se detecta que estoy ingresando desde una vpn
2024年11月7日
自発的なレビュー
Hola VPN からの回答
Hi, Barbara. Thank you for your positive feedback! We're glad to hear Hola is working well for you. If you ever encounter any issues with VPN detection, please feel free to reach out to our support team at https://hola.org/premium_support — we’re here to help ensure a smooth experience!
it being a bit limeted but its free
2024年10月21日
自発的なレビュー
Hola VPN からの回答
Hello Максим. We're delighted that Hola has been helpful for you, and we truly appreciate your positive review! At Hola, our goal is to make internet content accessible to everyone, everywhere. Providing a free option requires us to maintain certain limitations to keep this service available to all.
I feel scammed
I feel scammed. I literally paid for a subscription of a period of 3 years, 5 months later my subscription and account disappeared. I friendly contacted the support, to receive assistance, but they don't reply to my issue at all, and only threw my case to the trash by letting me on read.
Letting know I sent them all the receipt, billing, invoice ID, account ID and proof, and they haven't helped me out at all
It is so unprofessional and unpleasant, bad experience.
2024年10月8日
自発的なレビュー
Hola VPN からの回答
Greetings, Juan! We're truly sorry to hear about your experience and for the frustration caused by this situation. We understand the importance of resolving this for you and are fully committed to helping as quickly as possible. Despite our efforts, we were unable to locate your previous email. Please reach out to us directly at holasupport@hola.org or via hola.org/premium_support, and we’ll make sure to prioritize your case. Thank you for bringing this to our attention. We appreciate the chance to make things right.
Great!!!!!!!!!
2024年10月6日
自発的なレビュー
Hola VPN からの回答
Hi there! Thank you for the fantastic review! We're happy to hear you're enjoying Hola. Your support is truly appreciated—let us know if there’s ever anything more we can do for you!
everything good
2024年9月16日
自発的なレビュー
Hola VPN からの回答
Hi! Thanks for the positive feedback! We're glad you're enjoying Hola!
J'ai pu accéder à la plateforme Moodle
2024年9月24日
自発的なレビュー
Hola VPN からの回答
Hi, Michèle! We’re delighted to know that Hola helped you access the Moodle platform. Thank you for sharing your experience with us.
Hola VPN からの回答
Hello, Tivadar. We’re thrilled to hear that everything is working perfectly for you! Thank you for your wonderful review.
I like Hola VPN
I like Hola VPN, it's good and awesome. I can now see my favorite content thanks for the good service like continue doing more bussiness with Hola thanks.
2024年9月11日
自発的なレビュー
Hola VPN からの回答
Hi, Jacques. Thank you so much for your fantastic review! We’re delighted to hear that you’re enjoying Hola and can access your favorite content. We look forward to continuing to provide you with great service.
Logs too much data and is unsafe
Hola VPN logs your browsing activity and originating IP address, along with dozens of other data types. It openly shares user information with other companies, and has also been caught stealing user bandwidth in the past. It also routes your traffic through other users devices also, someone else could also be using your device to route the vpn traffic. Its Android app was removed from the Google Play Store due to concerns over malware.
2024年8月15日
自発的なレビュー
Hola VPN からの回答
Hi there. Thank you for expressing your concerns. At Hola, we prioritize privacy and security. Transparency in data collection is essential, and our Privacy Policy offers a detailed overview of how we collect and manage customer data. You can find our policy outlined at this publicly available link: https://hola.org/legal/privacy. If you have any further questions or feel that our policy lacks clarity, please don’t hesitate to reach out to us at https://hola.org/premium_support.
Hola VPN からの回答
Hi there! Thank you for your feedback. We're glad to hear you’re enjoying Hola.
por fin conseguí una vpn que incluyera…
por fin conseguí una vpn que incluyera a venezuela
2024年7月11日
自発的なレビュー
Hola VPN からの回答
Hi, Arnaldo. We're delighted to hear that Hola meets your needs! Our extension utilizes a unique peer-to-peer (P2P) network, allowing us to provide access to a wide range of over 180 countries. If there’s anything more we can do to enhance your experience, please let us know.
Hola VPN からの回答
Hi, Ivan! Thank you so much for your kind words and positive feedback!
Your support means the world to us, and we're delighted that you’re enjoying Hola!
Hola VPN からの回答
Hi there! Thank you for taking the time to share your feedback. We’re glad to hear that Hola is helping you access everything you need.
The free time thing is annoying I get…
The free time thing is annoying I get you want money but just make it free at this point if your charging 2 dollars Either then that its really good I like
2024年4月23日
自発的なレビュー
Hola VPN からの回答
Hi, Blair! Thank you for your feedback! At Hola, our mission is to make internet content accessible to everyone around the world. While we do offer a free option, certain limitations are necessary to maintain this service. You can still enjoy Hola without a subscription, but please keep in mind that there may be some restrictions. We appreciate your support and hope you continue to enjoy our service!
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