Halifax レビュー 

I’ve had a subsidence claim ongoing for 5 years. Their assessment of the building not requiring underpinning, as it was longer moving was incorrect. Consequently it has cracked again in the exact same places and an independent engineer stated that the structural work DOES needs underpinning. They expect me to have the same structural engineer and building firm that were incompetent the first time, to be trusted to carry out remedial works!! 😡 They damaged my stone floor when they failed to protect it when they dropped the ceiling, I had to go to the Ombudsman for them to accept responsibility for resolving the damp that has occurred due to a mains water leak under my floor. I need to move due to ill health and disability. I’m now in financial ruin as I can no longer afford to live here, but I can’t change my circumstances and sell until the work is complete, I am now isolated, unable to socialise with friends due to a house I can’t afford to live in, I’m in year 5 and loosing my mind! I have lost out on selling my house at the peak price during lock down and saving on the tax of a new property because of unacceptable delays, despite me repeatedly telling them about the impact on me. The impact on my health as the stress of constant chasing and trying to get issues resolved and frequent unnecessary delays has been hideous. At one point as nobody was responding to my calls and emails I had to Google the Commercial Director of the Lloyds group, to resolve my complaint. As this was outside of their timeline for responding to complaints, rather than apologies, she raised the outstanding points as new complaints. I just want an end to it, for this to be resolved, so I can start to repair my life, but yet again I’m waiting for them to resolve my complaint to have a competent engineer and building firm to undertake the work that now has to be redone due to their subcontractors failures at every stage of the process.

Absolutely shocked at the aggressive and negative approach the Halifax took over our claim, the clinical tone of the advisor and the complete resistence to any part of the claim was truely apalling!! The Halifax made me feel like a criminal for considering a claim & were only willing to talk about the many exclusions in our policy, the advisor was very condescending! We have been loyal paying customers over 15 years and I feel totally let down and very disappointed at our extremely poor treatment! What a complete waste of loyalty and money spent over the years. Shame on you!

Absolutely outstanding insurance company. Even when they were inundated with claims from the recent floods our claim was sorted very quickly and professionally. We worked closely with our advisor Stacey and we can't thank Halifax enough for all of their support. We have been with the company for some time now and can only Express our gratitude for how we was dealt with. Our sincere thanks. 👏

Awful company. Will never use again, would definitely not recommend. Paid premiums, faultlessly for years, first time I try and claim, genuinely, they throw it out. Absolutely useless and incompetent company, ripping people off, not paying claims, avoid at all costs 😡

This must be the worst insurance company on earth Poor communication unhelpful and do anything to get out of paying your claim....
My upstairs bedroom window was open and caught by hurricane wind in January and crashed down into garden luckily no one injured.
I sent countless pictures of broken window as needed a full replacement ....they tried to find a way to put the blame on anyone else so claim wasn't paid even the carpet fitters who were working in the room window fell from had to supply written info around what happened ...they email you from an account you can't reply to and when calling them it took on average 20-40 mins to get through.....plus I was unaware I had a £500 excess on the policy....daylight robbery.
I've been a longstanding customer of the Halifax but no more when renewal comes in...totally disgusted at the way customers are treated so think twice before getting involved with them....wish I had checked reviews....AVOID AVOID AVOID

With Halifax home insurance for 5 years rang them to look at my roof after the bad weather they decided to make the decision within 2mins over the phone blunt as you like no we don’t cover you for weather damage unless it’s 50mph wind never claimed before embarrassing service taking money for 5 years for no reason shocking do not use halifax stay clear the only thing useful they’ve done is cancel my policy SHOCKING I’m going to claim my money back through bank !!!

A damaged laptop claim has taken over 5 weeks and your 3rd party repairer still can't give me a date for its return. Unable to get through to your call centre to raise an official complaint. This is having a serious impact on my daughter's A Level preparation. Not what I expect from Halifax.

Shocking service
Had house and car insurance had a leak from the roof was told they would send someone to do a temp repair. They never showed up repaired it myself. When the assessor arrived he said the would no pay. Do not use

Absolute joke of a company.
Opened a home insurance claim for a leaking roof three weeks ago heard nothing back in that time. Paid out of my own pocket for a new roof and tried to call Halifax to close the claim. Live chat useless, phone line cuts you off after saying they’re only taking calls from vulnerable customers atm and in branch they can’t deal with home insurance either. I’ll be looking to move insurance and bank when my renewal is up as this is a joke to call this customer service

Truly shocking service, both pensioners, boiler failure in winter, can’t respond till 3 days later and wife has just broken her arm. This was right at the end of my second year of cover with no previous claims. Have cancelled the service by phone.

I filled in an online claim after my rendering on my outside wall off my home was badly damaged during the storms we had a few weeks ago. I quickly received a call from a lovely lady saying that they would, pending on the quote and the photos that i send them allocate me £1500 towards getting my wall fixed ,this was around 3 weeks ago .Today I had to phone them to be told that unfortunately my building insurance will not cover this damage as with the photo my rendering looks old and could have been already damaged , to my knowledge this was not the case. These storms did last for nearly a week with my rendering coming off on the first night , I really did think that this was what buildings insurance was for ,also having a large area off wall exposed to the Scottish weather could also be doing more damage but then again my insurance will probably be still useless . Really disappointed with The Halifax I will not be renewing my policy this year

Having recently losing my wallet, I cancelled my cards at which point I was told my credit card didn't exist because I hadn't used it in a while they'd cancelled it despite my card being valid till 2026 .
They claimed they'd written twice and had the letters "returned" .
They have my email and my telephone number.
Surely an organisation this big has the ability to make a phone call !
More ridiculous is on a daily basis I'm bombarded with messages to my Halifax app as to how much I've spent more than last week and how to keep my money safe from "scammers" yet there unable to tell me my credit card has been cancelled!
To add insult to injury when trying to reinstate by reapplying for some thing I've had for 40 odd years , I was told I had a bad credit score! Why ? Because I don't borrow or have any debt .
So despite having £20+ thousand sitting in the Halifax and even more in the equally inefficient Lloyds bank I not eligible for a credit card .
I don't actually want any credit but without the dreaded piece of plastic you struggle to book a hotel ,car hire or restaurant!
Halifax/Lloyds customer service is an absolute joke and as soon as I find "proper" bank my money is coming out of them both ...

Impossible to contact - actively refusing to accept customer calls claiming they are prioritising storm damage customers - the same excuse they have been using for six months. Even the feedback call didnt work properly. I would recommend avoiding them and switching to another provider who you can depend on when you need them.

Halifax home insurance is one of the worst In the Uk - They will mislead you , I moved in october 2023 to Halifax from Barclays but I am regretting only after 5 months & going back to Barlclays.
Halifax Home Insurance is Rubbish !!!!
Cheaters !!! Taking them to financial Ombudsman.

This customer service is joke been trying to sort claim August last year I been lie to talk down to mess about so keep away from these home insurance these are joke had been Direct line for year never any problems

It is very difficult to contact the team either by phone or e mail. Nobody answers your call. You can’t send mail directly. After filling out the claims form, you get a no reply email asking to upload the same pictures by a link which doesn’t work. You can’t respond directly. You need to go back for fresh claim.
After you pay, they are just difficult to contact.

Received a call re my experience with Halifax Customer Services - on answering the question how likely are you to use the company again with zero. Thats is not at all, I was promptly cut off. No surprises there. It seems Halifax has no intention of actually listening to customers, or improving their service. Avoid

Seven weeks into a very straightforward claim for accidental damage.
Their phone lines aren’t accepting calls. They never respond to messages. Their nominated inspection company despair at my daily calls to which they have no answers.
Do not waste your money insuring with these crooks.

Appalling service. It’s taken over 4 months to get my claim sorted and the whole process was diabolical.

I would not recommend this insurance company. I am a happy Halifax bank customer and they are letting down the good name with their insurance division.

After numerous no shows from their contractor, a mess up with payments, being told the wrong information and countess hours wasted.

If you are reading this rotten review I suggest you consider another insurance company for a more positive experience.

Currently going through a complaint with them due to their negligence having caused more damage to my already fire and water damaged property. Will be taking court action if I don't get a full cash pay out for the remainder works as well as significant compensation. Get paid out and do the works yourself with your own contractor at least you have complete control like my neighbour has done.